INDEX OVERVIEW..............................1-1 INTRODUCTION ..........................1-1 BASE MODULE..........................1-2 1.2.1 Base module – Front panel ....................1-2 1.2.2 Base module – Rear panel....................1-2 1.2.3 Base module – Inside view of the Explor@ 200M ............1-3 1.2.4 Base module – Inside view of the Explor@ 300M ............1-3 MOTHERBOARD EXPLOR@ 200M ....................
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1.13.2 Troubleshooting - LCD display with touch screen............1-27 1.14 CONTROL PROCEDURES......................1-28 1.14.1 Hard Disk control......................1-28 1.14.2 Power supply control ...................... 1-30 1.14.3 RAM control........................1-31 INSTALLATION............................2-1 INTRODUCTION ..........................2-1 2.1.1 General warnings ......................2-1 UNPACKING THE SYSTEM ......................2-1 INSTALLATION OF THE HARDWARE...................
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FOREWORD This manual is intended for technicians responsible for installing and servicing the Explor@ 120D/150D and 200M/300M systems. It is intended to provide all the information necessary for correct product maintenance. SUMMARY This manual comprises the following chapters. • Chapter 1 provides general information about the system. •...
1. OVERVIEW INTRODUCTION The system described in this manual is a web cash able to operate as stand-alone and integrated in complex architectures. The main requirements of the reference environment include high level customization of retail and management activities and generally highly flexible configuration of the appliances for insertion in the management system.
1.2.3 Base module – Inside view of the Explor@ 200M CPU FAN HARD DISK RISER BOARD MOTHERBOARD POWER SUPPLY I/O BOARD REAR PANEL Figure 1-4 1.2.4 Base module – Inside view of the Explor@ 300M CPU FAN HARD DISK RISER BOARD POWER SUPPLY MOTHERBOARD UNIT...
1.3.1 Motherboard connectors Explor@ 200M Connector Function Connector Function CN 1 Parallel port 2 COM 1 / COM 2 COM 1 / COM 2 CN 2 Audio PWR 1 ATX power supply connector CN 4 PCI SLOT FAN_CPU CPU fan power supply CN 5 Not connected FAN_SYS...
1.4.1 Motherboard connectors Explor@ 300M Connector Function Connector Function CN 1 Parallel port 2 COM 1 / COM 2 COM 1 / COM 2 CN 2 Audio PWR 1 Power supply connector CN 4 PCI SLOT PWR 2 Power supply connector CN 5 Not connected FAN_CPU...
1.5.2.2 Jumper JP2 - Cash drawer voltage set Function JP7 (pins closed) +24 V ◎2-3 +12 V ◎ Default setting 1.5.2.3 Jumper JP3 - COM 4 Power Setting Function JP2(pins closed) ◎DCDD# +12V ◎RID# 9-10 +12V 11-12 ◎ Default setting 1.5.2.4 Jumper JP4 - COM 3 Power Setting Function...
TECHNICAL DATA EXPLOR@ 200M AND EXPLOR@ 300M Name Model EXPLOR@ 300M EXPLOR@ 200M MOTHERBOARD CPU compatibility Intel Celeron 1.2 GHz, PIII Intel Celeron 2.0 GHz, PIV Chipset Intel 815EB Intel 845GV System memory 128 MB SDRAM which can be 256 MB SDRAM which can be extended up to 2 banks of 512MB expanded to up to 2 banks of 2GB DIMM...
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Name Model EXPLOR@ 300M EXPLOR@ 200M Optional Customer display VFD 2x20 Operating system Windows XP PRO Multi-language Other Dimensions without cable 240 x 335 x 72mm / 9.4" x 13.2" x 2.8" cover Dimensions with cable 240 x 425 x 72mm cover Operating systems...
OPERATOR DISPLAY WITH TOUCH SCREEN The operator interface consists of a back-lit 12.1” or 15” LCD monitor, with touch screen device, fold-down and hinged to a specific base. OPERATOR DISPLAY WITH TOUCH SCREEN CONTROL PANEL Figure 1-10 1.8.1 Control panel Figure 1-11 Ref.
1.8.2 Connector panel The connectors panel C can be accessed from the rear part of the monitor support, proceeding as follows: • Remove cover A proceeding as indicated in the figure. • Lift flap B. Figure 1-12 Figure 1-13 Ref. Function Description VGA signal input COM1...
1.8.3 Cable feed A possible arrangement of the cables with the related clamping system is shown in the figure below. Figure 1-14 Ref. Description of the cables USB (Type B) XZAC3272 Service Manual 1-19...
1.12 BADGE READER (FIELD OPTION) The 3-track badge reader is integrated in the operator display and can read ISO standard magnetic stripe cards. The data acquired are managed by the application program according to the related functions. The Explor@ system supports PS/2 and RS-232 type badge readers. Both types have the same hardware . BADGE READER Figure 1-17...
1.13 TROUBLESHOOTING 1.13.1 Troubleshooting – base module 1.13.1.1 System errors Problem Solution • Check the +5Vsb power supply and make sure that the power cord The system is not powered is connected correctly. • Check that the on/off button is working correctly. •...
1.13.1.2 Peripheral errors Problem Solution • Check that the Audio cable is connected correctly or replace the Audio loudspeakers. • The CF Card is not detected: Compact Flash Check correct setting of the jumper on the motherboard and the compatibility. •...
1.13.2 Troubleshooting - LCD display with touch screen Problem Solution • Check that the power cord is connected correctly. No power supply • Check that the on/off button is working correctly. • Check that the cable of the LCD is connected correctly or replace No video signal or incorrect colors on screen the LCD.
1.14 CONTROL PROCEDURES 1.14.1 Hard Disk control FAULT ANALYSIS: • The Bootstrap does not detect the Hard Disk or takes too long to detect it. • Blue screen. • The system switches off suddenly. • The Hard Disk cannot be formatted ANALISI ANOMALIE: FLOWCHART: Press the “DEL”...
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See procedure PROCEDURE: To make the following checks, remove the housing of the base module and the Hard Disk as described in Chapter 3. • Check that the IDE cable A and the power cord of the Hard Disk B are connected correctly. •...
1.14.2 Power supply control FAULT ANALYSIS: • No power • Sudden power off FLOWCHART: Switch on the system Power supply on See procedure Power supply OK PROCEDURE: To make the following checks, remove the housing of the base module and the power supply unit as described in Chapter 3.
• To check correct functioning of the fan, with the power supply unit disconnected from the box, short the green and black terminals. Figure 1-20 1.14.3 RAM control FAULT ANALYSIS: • Continuous beep when system is switched on. • The system is restarted continuously. •...
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PROCEDURE: To make the following checks, remove the housing of the base module and the RAM as described in Chapter • Check that the RAM connector is clean. Remove any dirt. • Replace the RAM or insert it in another slot. Figure 1-21 1-32 XZAC3272...
2. INSTALLATION INTRODUCTION This chapter provides the information required for correct installation of the system by a specialized technician. 2.1.1 General warnings This paragraph provides a number of warnings to be complied with for correct, safe use of the system. •...
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Options (Field): • VFD Customer display • Windows XP PRO multi-language • Cash drawer Epson Standard • 3-track bade reader (PS/2 or RS-232) CUSTOMER DISPLAY BADGE READER OPERATOR DISPLAY WITH TOUCH SCREEN BASE MODULE Figure 2-1 XZAC3272...
INSTALLATION OF THE HARDWARE This paragraph provides the information necessary to make the connections. 2.3.1 Installation of the base module Figure 2-2 1. Connect an RS-232 device 2. Connect the Video 3. Connect an RS-232 device 4. Connect the parallel cable of a printer (optional) 5.
2.3.2 Installation of the LCD display with touch screen Figure 2-3 1. Connect the cable of the touch screen 2. Connect the VGA cable of the LCD display 3. Connect the audio input (optional) 4. Connect the power cord 5. Connect an optional serial peripheral 6.
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If the touch screen stops working due to one of the above conditions, refer to the following flowchart to restore correct functioning: Start Switch off the system Check the connections of the EXPLOR@120 / 150 system Connect the power supply of the EXPLOR@120 / 150 system Switch on the system Touch screen...
2.3.3 Installation of the Customer display (field option) To assemble the Customer display proceed as follows: • Fasten the support to the base tightening screws A. • Pass cable B through the hole of the support and connect it to the display C. •...
2.3.4 Installation of the badge reader (field option) Two types of badge reader are available: PS/2 and Rs-232. The system automatically recognizes the type of reader installed and no modifications of system setting are necessary. To install the badge reader, proceed as follows: •...
2.3.5 Installation of the loudspeakers (optional) To install the loudspeakers optional proceed as follows: • Operating from the back of the display, remove lock screws A and remove the cover. • Place the loudspeakers B in the specific housings and tighten screws C. •...
SYSTEM POWER-ON After making all the connections required, power on the system with the specific switch and configure the software. Figure 2-11 Figure 2-12 Figure 2-13 1. Switch on the base module using the specific button. 2. Switch on the LCD display with touch screen using the specific button. 3.
BIOS To avoid modifications by unauthorized personnel, it is advisable to set a password for operations on the BIOS (on start-up of the machine, press “CANC” to access the screen page and select the command “Set user password”) . INSTALLATION OF THE DRIVERS The Explor@ 200-300 system is equipped with the Microsoft Windows XP Professional Operating System which may be pre-installed or not, as required by the customer.
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• Select the drivers for the 120D - 150D and 200M - 300M. The CD permits selection of the type of driver and the operating system for which it is to be installed. For Explor@ 200M Figure 2-15 For Explor@ 300M Figure 2-16 XZAC3272 Service Manual...
For Explor@ 120D - 150D Figure 2-17 2.6.2 Installation of VGA drivers To install the VGA drivers, proceed as follows: • Insert the “Drivers Bank V1.1” CD containing the drivers for the Explor@ series models in the CD-ROM player and wait until it is started automatically. •...
2.6.3 Installation of the driver of the ELO Touch screen To install the drivers of the ELO Touch screen, proceed as follows: • Connect the LCD display with touch screen as described above. • Insert the “Drivers Bank V1.1” CD containing the drivers for the Explor@ series models in the CD-ROM player and wait until it is started automatically.
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• Extract the program in the default folder. • The installation program will be started. Select the type of Touch screen to be installed (serial or USB). Select “ Install Serial Touch screen Drivers”. Select “Next and follow the procedure of the installation program.
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• Auto-detect of the COM port used for the connection can be activated. To use this option, activate the flag as indicated in the figure below. Otherwise, select the COM port manually (for example on port COM2). Follow the instructions provided by the installation program Figure 2-24 Figure 2-25 XZAC3272...
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• At this point, installation of the drivers has been completed. Select the option to adjust the touch screen and then “Finish” as shown in the figure below. Figure 2-26 • At the end of installation, restart the system to activate the drivers. WARNING! With installation of the VGA and Touch screen drivers, the Explor@ system can perform the functions of web cash.
UTILITY Correct setting and functioning of the following optional devices can be tested using the utility on the “Drivers Bank V1.1” CD: • Cash drawer (Epson Standard). • Badge reader (PS/2 or RS-232). • Customer display Figure 2-27 XZAC3272 Service Manual 2-17...
2.7.1 Cash drawer controller test utility This utility can be used to test correct installation and functioning a cash drawer. • Connect an Epson Standard cash drawer. • Insert the “Drivers Bank V1.1” CD containing the drivers for the Explor@ series models in the CD-ROM player.
2.7.2 M.S.R Card Reader Utility – Test program This utility can be used to check correct installation and functioning of the badge reader or, for example, of a bar-code reader. • Insert the “Drivers Bank V1.1” CD containing the drivers for Explor@ series models in the CD-ROM player.
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Figure 2-33 TEST KEYBOARD TEST BADGE READER Figure 2-34 2-20 XZAC3272...
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• Selecting the “RS232” option in the “Interface” area shown in the figure, it is possible, clicking on the “Keyboard RS232 TEST” icon, to test the RS232 ports, for example via a bar-code reader. Configure the parameters as required. WARNING! On selecting the COM port, check that this is powered correctly setting the jumpers as described on the previous chapter in order to power the device connected if necessary.
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INSTALLATION OF THE TEST PROGRAM: Figure 2-36 • Start the “KRTest.exe application. • Select the RS232 option icon and configure the ports. • Using a magnetic card, check correct functioning of the badge reader or check correct functioning of an RS232 peripheral.
2.7.3 Customer pole display This utility can be used to check correct installation and functioning of the customer pole display. • Connect the display to a serial port. • Insert the “Drivers Bank V1.1” CD containing the drivers for the Explor@ series models in the CD-ROM player.
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• Enter a test and using the “Enter” key or the keys indicated in the figure, select the field required to check correct connection on the display. 8 8 8 8 8 8 8 8 Figure 2-42 2-24 XZAC3272...
3. PART DISASSEMBLY/REASSEMBLY INTRODUCTION This chapter describes all the procedures necessary to disassemble and replace the main modules of the Explor@ 120D/150D and Explor@ 200M/300M system. These procedures describe the operations to be carried out in field by service personnel for correct system maintenance.
CUSTOMER DISPLAY (FIELD OPTION) 3.2.1 Removal of the customer display To access the system inside the base module, remove the customer display as follows: • Switch off the system and detach the power cord from the current outlet. • Operating at the base of the customer display, lift the module up and free it from the supports A as shown in the figure.
3.2.2 Disassembly of the customer display After removing the customer display from the base module and disconnecting the connection as described above, proceed as follows: • Loosen screws A under the base to free the support. • Loosen clips C and extract screw D from the support. •...
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• Loosen screws A and remove the cover carefully. • Loosen screws B lift the display and disconnect the power cord C. Figure 3-6 Figure 3-7 • For reassembly, reverse the above procedure XZAC3272...
DISASSEMBLY OF THE LCD DISPLAY WITH TOUCH SCREEN AND RELATED PARTS 3.3.1 Removal of the LCD display with touch screen from the base module To access the systems inside the base module, it is necessary to remove the LCD display with touch screen proceeding as follows: •...
3.3.2 Removal of the LCD display with touch screen from the base di support To remove the display from the supporting base, proceed as follows: • Remove cover A, lift cover B and disconnect power cord C. • Remove cover D (on both sides) and loosen screws E (three for each side). •...
3.3.3 Removal of the power supply unit To disconnect the power supply unit from the LCD display with touch screen, proceed as follows: • Remove cover A, loosen screw B and remove support C sliding it towards you. • After removing the support, remove power supply unit D. Figure 3-12 Figure 3-13 •...
3.3.4 Removal of the badge reader (field option) To remove the badge reader from the LCD display, proceed as follows: • Operating from the back of the display, loosen screws A. • Slide out the badge reader from the housing and disconnect the connection B. Figure 3-14 •...
3.3.6 Removal of the inverter board To remove the Inverter board, proceed as follows: • Operating from the back of the display, remove upper screws A and lower screws B. • Disconnect connections C and loosen lock screws D of the inverter board. Figure 3-16 Figure 3-17 •...
3.3.7 Disassembly of the loudspeakers (optional) To disassemble the loudspeakers, proceed as follows: • Remove the rear cover of the LCD display as described above. • Disconnect connection A from the control board B. • Loosen screws C from loudspeaker D. •...
3.3.8 Removal of the motherboard Before removing the control board, the inverter board must be disassembled as described above. To remove the control board, proceed as follows: • Disconnect the connector of the on/off led A and the five-pin cable of the touch screen B. •...
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Figure 3-22 • For reassembly, reverse the above procedure 3-12 XZAC3272...
3.3.9 Removal of the LCD video and of the touch screen To remove the LCD panel with touch screen, proceed as follows: • Operating from the back of the display, remove upper screws A and lower screws B as described above. •...
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• Remove screws G that fasten the LCD panel. Figure 3-25 • At this point, LCD H can be removed. Figure 3-26 3-14 XZAC3272...
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• Loosen lock screws I and remove the touch screen L. Figure 3-27 Figure 3-28 • For reassembly, reverse the above procedure XZAC3272 Service Manual 3-15...
DISASSEMBLY OF THE BASE MODULE 3.4.1 Disassembly of the housing To disassemble the housing of the base module, proceed as follows: • If present, remove the optional customer display as described above; also remove hooks A of the rear cable cover removing screws B and C. In addition to the hooks of the cable cover, screws B and C also fasten the housing of the base module.
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Figure 3-31 Figure 3-32 • For reassembly, reverse the above procedure XZAC3272 Service Manual 3-17...
3.4.2 Replacement of the RAM To replace the RAM, proceed as follows: • Remove the housing as described above. • Using a finger, press down the clips A of the DIMM slot. • Remove RAM B from the slot. Figure 3-33 •...
3.4.3 Replacement of the CPU - Explor@ 200M To replace the CPU, proceed as follows: • Remove the housing as described above. • Disconnect power cord A of the fan and loosen lock screws B. • Lift and remove the support C to free the heat sink D. •...
3.4.4 Replacement of the CPU - Explor@ 300M To replace the CPU, proceed as follows: • Remove the housing as described above. • Disconnect power cord A of the fan. • Loosen lock screws B and remove the heat sink C. •...
3.4.5 Disassembly of the Riser board To remove the Riser board, proceed as follows: • Remove the housing as described above. • Remove lock screw A of the power supply unit. • Remove lock screws B on both sides. • Loosen screw E that fastens the bracket to the HDD support and rotate the bracket in an upwards direction.
3.4.6 Disassembly of the I/O board To remove the I/O board, proceed as follows: • Remove the housing as described above. • Remove the Riser board as described above. • Disconnect connectors A and B as shown in the figure. WARNING! When disconnecting power cord B, apply force in the opposite direction to avoid dangerous bending of the plate.
3.4.7 Replacement of the power supply unit Before replacing the power supply unit, it is advisable to disassemble the Riser board as described above to facilitate access to the power connector of the motherboard PWR1. To replace the power supply unit, proceed as follows: •...
3.4.8 Replacement of the Hard Disk To replace the Hard Disk, proceed as follows: • Remove the housing as described above. • Remove the metal bracket as described above. • Remove screws A on both sides. • Disassemble the front panel B and loosen screws C. •...
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Figure 3-46 Figure 3-47 • For reassembly, reverse the above procedure XZAC3272 Service Manual 3-25...
3.4.9 Disassembly of the motherboard - Explor@ 200M To disassemble the motherboard, proceed as follows: • Remove the housing as described above. • Remove the front part of the box as described above. • Remove the Riser board as described above. •...
3.4.10 Disassembly of the motherboard - Explor@ 300M To disassemble the motherboard, proceed as follows: • Remove the housing as described above. • Remove the front part of the box as described above. • Remove Riser board as described above. •...
3.4.11 Disassembly of the Line OUT cable To remove the Line OUT cable, proceed as follows: • Remove the housing and the Riser board as described above. • Disconnect cable A and remove screw B. Figure 3-50 • For reassembly, reverse the above procedure 3-28 XZAC3272...
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UPDATING STATUS DATE UPDATED PAGES PAGES CODE 6/2006 1st EDITION XZAC3272...