WhisperKool QUANTUM TWIN H.E. Series Owner's Manual

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QUANTUM TWIN

H.E.

OWNER'S MANUAL

Quantum H.E. SS18000

Quantum H.E. SS24000

NOTICE: To activate the split system warranty,

the installing certified HVAC/R service tech

must complete the split system warranty

checklist and send back to WhisperKOOL.

Split System Warranty Checklist

Table of Contents

Summary of Contents for WhisperKool QUANTUM TWIN H.E. Series

Page 1 QUANTUM TWIN H.E. OWNER’S MANUAL Quantum H.E. SS18000 Quantum H.E. SS24000 NOTICE: To activate the split system warranty, the installing certified HVAC/R service tech must complete the split system warranty checklist and send back to WhisperKOOL. Split System Warranty Checklist...
Page 2 WhisperKOOL. Every effort has been made to ensure that the information in this manual is accurate. WhisperKOOL is not responsible for printing or clerical errors.
Page 3: Table Of Contents
Controller Functions ........51 WhisperKOOL Troubleshooting Guide ..... . 57 Maintenance Schedule .
Page 4: Introduction
INTRODUCTION Customer Service Thank you for purchasing a WhisperKOOL cooling system. We strive to provide the highest-quality products and the best possible customer service. If you have any questions about your system, please call us at 1-800-343-9463 or visit WhisperKOOL.com.
Page 5: Before You Start
If you encounter a problem with your WhisperKOOL system, please refer to the Troubleshooting Guide. If you have any further questions or concerns, or need assistance, please contact WhisperKOOL’s Customer Service at 1-800-343-9463. Please be sure all testing has been completed prior to contacting Customer Service.
Page 6: Preparing The Wine Cellar
PREPARING THE WINE CELLAR The performance and life of your system is contingent upon the steps you take in preparing the wine cellar. Improperly preparing your enclosure or incorrectly installing your unit may cause unit failure, leaking of condensation, and other negative side effects. How to Build a Wine Cellar Video It is highly recommended that you obtain the assistance of a wine storage professional.
Page 7 The cooler the temperature of the air entering the condenser coil, the more cooling capacity the system has. The less heat gain through the common wall, the less the electricity consumption. www.whisperkool.com | Page 5...
Page 8: Receiving & Inspecting The System
RECEIVING & INSPECTING THE SYSTEM Upon receiving your WhisperKOOL unit: NOTE: WhisperKOOL units are manufactured in the USA and tested prior to shipment. • Use caution when lifting and check the package for damage. • Lift only at the designated hand-hold locations on the shipping container, or fully support the unit from underneath. A shipment may include one or more boxes containing accessories.
Page 9: Quick Reference Guide
QUICK REFERENCE GUIDE Line set knockout options Power supply knockout Display knockout Bottle probe knockout Supply air Return air Interchangeable panels Drain port (3/4” CPVC) Line set knockout Display knockout options Bottle probe knockout Power supply knockout www.whisperkool.com | Page 7...
Page 10: Condensate Drain Pan
CONDENSATE DRAIN PAN Check local codes and regulations regarding the disposal of condensation for specific installation requirements. A separate drain line will need to be installed. Please see page 26 for more info. 091523 TWIN QS Page 8...
Page 11 DO NOT: • Install through-the-wall return air grilles at floor level where they will collect dust from the floor. • Locate the supply or return air grille where it is blocked by bottles, boxes, or cases. www.whisperkool.com | Page 9...
Page 12: Blower Orientation Instructions
REAR BLOWER ORIENTATION INSTRUCTIONS 1. The Quantum evaporator unit is shipped with the blower and supply panel oriented to the right. If this is your desired orientation, proceed to the installation instructions on page 23. 2. To reorient the blower, first remove the access panels on the rear and top of the unit. 3.
Page 13 Quantum Series REAR BLOWER ORIENTATION INSTRUCTIONS, CONTINUED 4. Remove the six (6) screws securing the supply panel to the unit housing. 5. Remove the supply panel. 6. Rotate the blower to the rear configuration. www.whisperkool.com | Page 11...
Page 14 REAR BLOWER ORIENTATION INSTRUCTIONS, CONTINUED 7. Attach supply panel to rear of unit using removed six (6) removed screws. 8. Secure blower to supply panel using the eight (8) screws removed earlier. 9. Reattach top panel with the six (6) screws removed earlier. Attach the panel which was formerly the rear panel on the right side of the unit where the supply panel was using the six (6) screws removed earlier.
Page 15 (packaged with the unit) pictured below. The purpose of this piece of foam is to enable you to orient the blower so that the supply air duct faces upward. 1. To reorient the blower, first remove the access panels on the rear and top of the unit. www.whisperkool.com | Page 13...
Page 16 TOP BLOWER ORIENTATION INSTRUCTIONS, CONTINUED 2. Next, remove the eight (8) screws securing the blower to the supply panel. 3. Remove the six (6) screws securing the supply panel to the unit housing. 4. Remove the panel. 091523 TWIN QS Page 14...
Page 17 TOP BLOWER ORIENTATION INSTRUCTIONS, CONTINUED 5. Pull blower out through the rear access panel. 6. Set the piece of foam shown on page 16 into the foam fan bracket on the bottom of the unit housing. www.whisperkool.com | Page 15...
Page 18 TOP BLOWER ORIENTATION INSTRUCTIONS, CONTINUED 7. Slide the blower in from the rear and set upright on the piece of foam. BLOWER MOTOR NOTE: Make sure that the blower motor is closest to the side access panel as shown above. 091523 TWIN QS Page 16...
Page 19 8. Reattach the side panel using the eight (8) screws removed earlier. 9. Attach the supply panel to the top of the unit using the six (6) screws removed earlier. Then attach the blower to the panel using the eight (8) screws removed earlier. www.whisperkool.com | Page 17...
Page 20 SQUARE-TO-ROUND PLENUM INSTALLATION* 1. Remove the backing from the double-sided tape on the flanges of the square-to-round plenum. 2. Stick the plenum onto the supply panel. NOTE: Make sure that the corners of the square-to-round plenum do not block the airflow from the blower. STICK HERE *Blower in rear orientation 091523...
Page 21 Quantum Series SQUARE-TO-ROUND PLENUM INSTALLATION, CONTINUED 3. Secure the square-to-round plenum to the housing with the provided #10-16 x 1/2” steel drilling screws 4. Seal all seams with foil tape. www.whisperkool.com | Page 19...
Page 22: Mounting The Evaporator Unit
MOUNTING THE EVAPORATOR UNIT T-square Minimum Tools Needed: Drill Level ¼” nut driver bit CPVC tube cutter INSTALLING THE EVAPORATOR 1. Locate the desired installation location. 2. If utilizing an external or secondary drip tray, ensure the drip tray is installed on a level surface. galvanized hanging straps.
Page 23: System Wiring & Connections
4. Route the drain line from a proper discharge location to the evaporator unit installation location. 5. Route the power cable wiring to the evaporator unit installation location. ITEMS TO ROUTE ° F 5/8” suction line 5/8” suction line 3/8” liquid line 3/8” liquid line www.whisperkool.com | Page 21...
Page 24 24V WIRING CONNECTIONS (EVAPORATOR UNIT) The 24V thermostat conversion kit requires a standard 18-5 thermostat wire to be run from the evaporator unit to the thermostat. The white wire will not be used, as there is no heating function. (Some thermostats need a common wire and some do not; the unit is equipped with a common wire if needed.)18-5 thermostat wire (communication cable) must be run between the evapora- tor unit and the condensing unit.
Page 25: Installing The Evaporator
NOTE: Do not tape over the drip tray access port. unit as shown in Figure 1. *Ensure that the left side of the evaporator unit (where the electrical box is located) remains accessible after installation. FIG. 1 www.whisperkool.com | Page 23...
Page 26 CONNECTING THE LINESET Connect the refrigerant piping according to these instructions. Cut the pipes When cutting the pipes be very cautious to cut and flare them properly. This will ensure a proper connection and minimize the need for maintenance. Measure the distance between the indoor and outdoor units. Using a pipe cutter, cut the pipe.
Page 27 (Use refrigeration oil for R134a). Be careful not to overtighten the connection, as this may damage the flare or fitting. TORQUE REQUIREMENTS Outer Diameter of Pipe (in.) Tightening Torque (lb/ft) 1/4” 11 lb/ft 1/4” 18.4 lb/ft 1/2” 25.8 lb/ft 5/8” 33.19 lb/ft 3/4” 47.94 lb/ft www.whisperkool.com | Page 25...
Page 28: Drainage
DRAINAGE Condensation Drain Line The condensation drain line tube is used to remove excess condensation from the unit to a proper discharge location. It is important that the drain line tube be properly connected. The discharge location cannot be a secondary drain pan.
Page 29 Plumbing Code relative to the material type. Condensate waste and drain line size shall be not less than 3/4 inch (19 mm) internal diameter and shall not decrease in size from the drain pan connection to the place of condensate disposal. www.whisperkool.com | Page 27...
Page 30: P-Trap Configuration
P-TRAP CONFIGURATION Below is a detailed diagram of how the P-trap should be constructed. ” CPVC cap with ” drilled hole (NOT SHOWN) ” CPVC cap ” CPVC tee UNIT 3” NOT TO SCALE ” THIS TEE MUST BE ROTATED SLIGHTLY TO ALLOW ACCESS TO CAP ”...
Page 31: Liquid-Measuring Thermostat (Bottle Probe)
Quantum Series LIQUID-MEASURING THERMOSTAT SYSTEM (BOTTLE PROBE) WhisperKOOL cooling units come with a liquid-temperature-measuring thermostat. The self-calibrating probe contains a sensor chip, which communicates back and forth with the thermostat. This results in a consistent temperature setting and accuracy. Wine should be kept at a very precise, controlled temperature and humidity.
Page 32: Remote Display: Installation & Configuration
REMOTE DISPLAY: INSTALLATION AND CONFIGURATION* Tools needed: 5/16” drill bit, 3/16” drill bit, drywall saw, level, pencil What’s included: Display panel, wall mount bracket, flush mount bracket, flush mount template °F Display panel Wall mount bracket Flush mount bracket Flush mount template WALL MOUNT BRACKET INSTALLATION 1.
Page 33 3. Place bracket against wall, aligning screw holes with drywall anchors. Insert the four supplied Phillips-head screws into the drywall anchors. Tighten the screws to secure the bracket to the wall. www.whisperkool.com | Page 31...
Page 34 WALL MOUNT BRACKET INSTALLATION, CONTINUED NOTE: Before you continue to Step 4, locate the area where the display will be mounted. You may route the display wire into the housing one of three ways: either through the wall or through one of the holes on the top or bottom edges of the wall mount bracket.
Page 35 1. Locate the desired installation location. 2. If utilizing an external or secondary drip tray, ensure the drip tray is installed on a level surface. www.whisperkool.com | Page 33 galvanized hanging straps. (NOTE: Plumber’s tape/hanger strap not provided.) Cut four pieces of galvanized...
Page 36 FLUSH MOUNT BRACKET INSTALLATION, CONTINUED 5. Remove the backing from the double-sided tape on the flush mount bracket. 6. Align magnets with previously drilled holes. Make sure the cut-out portion of the bracket (circled below) is on the bottom. Press the bracket firmly against the wall. WALL HOLE CUTOUT...
Page 37 8. Place the display on the flush mount bracket as shown, attaching the back of the display panel to the magnets on the mounting bracket. Make sure that the alignment tab on the back of the display panel sits in the notch on the bot- tom of the bracket. WALL www.whisperkool.com | Page 35...
Page 38: Quantum Evaporator Wiring Diagrams
QUANTUM EVAPORATOR WIRING DIAGRAM (KDT) YELLOW BLACK ORANGE BLACK WHITE BLACK WHITE BLACK BLACK YELLOW ORANGE WHITE BLACK BLACK Line GREEN 091523 TWIN QS Page 36...
Page 39 Quantum Series QUANTUM EVAPORATOR WIRING DIAGRAM (24V) BLACK YELLOW ORANGE WHITE BLACK BLACK Line GREEN White Yellow Black Blue Blue Black Blue Blue Black BLACK YELLOW ORANGE BLACK BLACK Line GREEN www.whisperkool.com | Page 37...
Page 40: Quantum 1800/24000 Condenser Wiring Diagram
CONDENSING UNIT WIRING DIAGRAM NOTE: For countries such as Australia (AU), L1 = Active, L2 = Neutral, Ground = Earth. 091523 TWIN QS Page 38...
Page 41: Line Set Piping Diagrams
Example 2 is applicable when the system is installed with the condensing unit at a higher eleva- tion than the coil. ondenser ondenser Evaporator Unit Oil Saving Bend www.whisperkool.com | Page 39...
Page 42: Preparing The Condensing Unit
Troubleshooting Guide. Communication Cable Operation WhisperKOOL’s split systems operate like traditional air conditioners where there is wiring between the condensing unit and the evaporator unit. WhisperKOOL Cassette Condensing Unit systems do not utilize a solenoid valve or low-pressure switch, which allows the system to run like a residential HVAC system.
Page 43: Condensing Unit Wiiring
2. Remove electrical cover plate from unit. 3. Connect wiring for: 24V contactor (communication cable), L1, L2, and Ground as identified by terminal block label. 4. Leave the circuit breaker off or remove disconnect until unit is ready to charge. www.whisperkool.com | Page 41...
Page 44: Installing The Condensing Unit
INSTALLING THE CONDENSING UNIT Select installation location Before installing the outdoor unit, you must choose an ap- propriate location. The following are standards that will help you choose an appropriate location for the unit. Proper installation locations meet the following stan- dards: •...
Page 45 While firmly gripping the body of the valves, use a torque wrench to tighten the flare nut according to the correct torque values. TORQUE REQUIREMENTS Outer Diameter of Pipe (in.) Tightening Torque (lb/ft) 1/4” 11 lb/ft 1/4” 18.4 lb/ft 1/2” 25.8 lb/ft 5/8” 33.19 lb/ft 3/4” 47.94 lb/ft www.whisperkool.com | Page 43...
Page 46 INSTALLING THE CONDENSING UNIT, CONTINUED Loosen the flaring nut slightly, then tighter again. Repeat steps for the remaining pipe. LINE SET PIPING SIZE Quantum 18000/24000 Line Set Length <25 ft. 26-50 ft. 50-100 ft. Horizontal Tubing 5/8” 3/4” Suction Line Veritcal Rise 5/8”...
Page 47 5.37 lbs 40’ Line Set 5.75 lbs 50’ Line Set 6.12 lbs 60’ Line Set 6.50 lbs 70’ Line Set 6.87 lbs 80’ Line Set 7.25 lbs 90’ Line Set 7.62 lbs 100’ Line Set 8.00 lbs www.whisperkool.com | Page 45...
Page 48 INSTALLING THE CONDENSING UNIT, CONTINUED Finalizing the Installation • Confirm the entire suction line from the evaporator unit to the condensing unit is insulated using cellular insulation or equivalent. Seal all seams with Armaflex 520 Foam Insulation Adhesive or equivalent. •...
Page 49 With the cap seal removed. (Figure 3) Use a 3/16” service wrench to tighten or loosen the service stem located under the seal cap. When the adjustment is completed, replace the seal cap. FIGURE 2 FIGURE 3 www.whisperkool.com | Page 47...
Page 50: Kdt
SYSTEM OPERATION- KDT Initial Start-Up Operation in Low Ambient Temperatures When the unit is plugged in and power is sent to the The condensing unit comes equipped with a fan cycle switch, controller, a beep will sound, confirming that the control- which controls the condenser fan operation to maintain optimal ler is getting power.
Page 51 Once the pressure reaches 110 psi, the fan cycle switch will close and allow the condenser fan to continue operation. www.whisperkool.com | Page 49...
Page 52: Display Layout
DISPLAY LAYOUT ° ° Compressor is on Fan is on Anti-Frost Cycle running Alarm is present °F Scroll Button Return to Previous Menu Change Setpoint View/Change Setpoint Scroll Button Enter User Menu Change Setpoint Power On/Off Unlock Button (hold for 5 sec) (hold for 1 sec) 091523 TWIN QS...
Page 53 There are several factors such as glass, stone, and concrete which will change the required amount of BTUs needed to properly cool your wine room. We strongly recommend utilizing the cellar wizard on the WhisperKOOL website in order to ensure you are selecting the proper cooling system for your application.
Page 54 There are several factors such as glass, stone, and concrete which will change the required amount of BTUs needed to properly cool your wine room. We strongly recommend utilizing the cellar wizard on the WhisperKOOL website in order to ensure you are selecting the proper cooling system for your application.
Page 55: Controller Functions
This button confirms changes made to parameters such as the setpoint and returns you to the previous menu. LIGHT The light function is not in use. However, this button can still be used to unlock the display. www.whisperkool.com | Page 53...
Page 56 ICON GLOSSARY Icon Meaning SNOWFLAKE Blinking: The unit is calling for cooling, but must wait five minutes before restarting the com- pressor. This five-minute delay serves as an Anti-Short Cycle for the compressor’s protection. Constant: The unit is in cooling mode and the condensing unit is running. DRIPPING SNOWFLAKE The unit is undergoing an Anti-Frost Cycle.
Page 57 2. Make sure the room to which the unit is exhausting is not below 60°F 3. If the unit repeatedly goes into Anti-Frost Cycles (one per minute), call Customer Service for more troubleshooting information www.whisperkool.com | Page 55...
Page 58 USER MENU The User Menu is accessed by pressing and holding the SET button for 3 seconds. Use the UP and DOWN ARROW buttons to navigate to desired parameters. Press the SET button again to view these parameters. Press the UP and DOWN ARROW buttons to adjust a parameter.
Page 59: Whisperkool Troubleshooting Guide
If so, contact the install- ing technician to assist with troubleshooting. System runs constantly Possible cause Solution Leaky door seal or poorly insulated cellar Fix leaky door seal and insulate cellar www.whisperkool.com | Page 57...
Page 60 Unit leaks water Possible cause Solution Evaporator unit is not level Evaporator unit should be level in ceiling to prevent leaking Drain line clogged or kinked Check drain line to make sure water can flow freely Drain is clogged, preventing water from escaping Remove 3/4”...
Page 61: Maintenance Schedule
2. Check wiring connections and integrity of cords 3. Pour a 50/50 bleach solution into the drain line every spring NOTE: For ducted systems, WhisperKOOL recommends filters with a mean efficiency reporting value (MERV) of 4 or better. Filters are not included with the unit.
Page 62 ADDING PAN TABS Pan tabs kill bacteria and related odors, remove sludge and scale, and help to prevent water damage caused by con- densate overflow. They are non-corrosive and easy to install. Simply remove any access panel to drop a pan tab into the drip tray every six weeks.
Page 63: Technical Assistance & Accessories
Quantum Series TECHNICAL ASSISTANCE WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m. Pacific Standard Time. The appointed customer service representative will be able to assist you with your questions and warranty information more ef- fectively if you provide them with the following: •...
Page 64: Installation Terms & Conditions
WhisperKOOL warrants against defects in material and workmanship as follows: 1. LABOR — For a period of two (2) years commencing on the date of purchase, WhisperKOOL will, at its option and discretion, reimburse up to $250 to the End User for cost incurred for servicing, repairing, removing or installing warranty parts.
Page 65 6. Proof of purchase of the Product in the form of a bill of sale, receipted invoice or serial number, which is evidence that the Product is within the Limited Warranty Period, must be presented by the End User to WhisperKOOL in order to obtain limited warranty service.
Page 66 WhisperKOOL Customer Service to arrange for replacement under the warranty guidelines. When a claim for warranty is submitted for a condenser skid, the End User must purchase a new condenser skid from WhisperKOOL at retail price. Upon installation of the new condenser skid by a certified HVAC/R Technician, the HVAC/R Technician must complete the Installation Checklist and End User must submit the Installation Checklist to WhisperKOOL Customer Service for approval.
Page 67 County of San Joaquin, State of California, and all parties, WhisperKOOL, Purchaser and End User, hereby irrevocably submit to the personal jurisdiction of such courts for that purpose. No waiver by WhisperKOOL of any breach or default of the contract of sale (including these Terms and Conditions of Sale) concerning a Product will be deemed to be a waiver of any preceding or subsequent breach or default.
Page 68 Stockton, CA 95205-2505 B. Technical Assistance. WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m. PST. The Customer Service representative will be able to assist you with your questions and warranty information more effectively if you provide them with the following: 1.
Page 69 WhisperKOOL 1738 E. Alpine Ave Stockton, CA 95205 1-800-343-9463 www.whisperkool.com...

This manual is also suitable for:

Quantum h.e. ss18000 Quantum h.e. ss24000