Table of Contents
Advertisement
APPENDIX
40
APPENDIX
Warranty
Warranty and Service Information
The LG Refrigerator (hereinafter referred as product) comes with 1 year warranty on all Parts (except
Consumables, Bulb, Loose Plastic Parts, Glass) in the first year from the date of purchase on producing the
tax paid invoice provided always that the warranty card bears the rubber stamp, date and signature of our
Authorized Dealer showing the Additional warranty on compressor as specified below shall be on fulfilling
the above mentioned conditions.
9 (SELECTED MODEL) YEAR ADDITIONAL WARRANTY ON COMPRESSOR
The 9 (Selected Model) Year warranty on Compressor will continue even after the expiry of 1 year period
from the date of purchase. This warranty covers Compressor only. Gas/ Gas charging will be charge to
customer. Gas charging is included only when compressor is defective & inoperative. During the additional
warranty period, it does not cover any part such as PCB assembly, condenser, freezer, capillary, suction
line, overload protector, relay, thermostat etc.. Standard visiting charges will be applicable within the
municipal limit of town where LG Electronics India Pvt. Ltd. (LGEIL) has its Authorized Service centre,
Service outside municipal limit will attract to and fro travelling, other incidental expenses in addition to
visiting charges, as prevailing from time to time. During the warranty period, only the parts replaced or
repaired shall be free of cost, but service charges shall always be payable by the customer.
Common TERMS & CONDITIONS applicable for warranties as mentioned above:
1)
The warranty is confined to the first purchaser of the Refrigerator only & is non-transferable.
2)
Repairs & replacements will be carried out through the Authorized Service Centres of LG Electronics
India Pvt Ltd. (hereinafter referred as LG or LGEIL). Customer may place their service call through the
LG customer care or through the dealer from whom the product has been purchased. In case the
customer shifts the place of residence during warranty period, it is advised to contact our helpline.
3)
Repair under warranty shall be carried out by an authorized service personnel only. The details of
centralized helplines are attached.
4)
For units installed beyond municipal limits of the jurisdiction of company's Authorized Service Centre,
it is responsibility of the purchaser to contact the nearest authorized service centre and bring the unit
to the authorized service at its own cost and risk. All expense incurred in collecting the units or parts
thereof from the company's authorized service centre, as well as expenses incurred with deputing of
service personnel/technician toward conveyance and other incidentals etc. will be borne by the
customer. Local charges for transportation and handling charges may vary from location to location.
Customers are advised to verify before. ln case the customer desires to bring the unit on its own to
the Authorized Service Centre, the same shall be at its own risks & consequences.
5)
The concerned authorized service centre will advise the customer whether to effect the repairs at site
or at the authorized service centre.
6)
Call registered with the centralized helpline/Authorized service centre, wherein only cleaning of the
unit/parts in the unit due to dust accumulation on portions of the units are not to be considered as
defects.
7)
ln case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and
remain in force only for the unexpired period of the warranty. LGEIL may use parts that are new or
refurbished and equivalent to new in performance and reliability. Replacement of parts would be
purely at the discretion of LGEIL alone. ln case the replacement of the entire unit is being made,
(subject to the sole discretion of LGEIL), the same model shall be replaced and in the event such model
has been discontinued, it shall be replaced with the model price equivalent at the time of purchase.
Advertisement
Table of Contents
