GE D400 Substation Data Manager User Manual page 8

GE Energy
Have the following information ready to give to Customer Service:
•
Ship to address (the address that the product is to be returned to)
•
Bill to address (the address that the invoice is to be sent to)
•
Contact name
•
Contact phone number
•
Contact fax number
•
Contact e-mail address
•
Product number / serial number
•
Description of problem
The Customer Service centre will provide you with a case number for your reference. This
case number is not the RMA number. You will be sent the RMA number and RMA
documents via fax or e-mail. Once you receive the RMA documents, attach them to the
outside of the shipping package and ship to GE.
Note: Product returns will not be accepted unless accompanied by the Return
Merchandise Authorization number.
8
994-0089–1.00–2, General
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