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SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY,
INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). YOU
ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE
CONTAINING AND/OR USING THE PRODUCT. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT
APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER
LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR
MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO
YOU. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU
MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE
WITH THE RESELLER'S APPLICABLE RETURN POLICY.
PLEASE NOTE THAT SYNOLOGY'S WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT
SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH
SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. THE COUNTRY AT
WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGY'S
INTERNAL RECORDS.
Local Consumer Protection Laws. For consumers who are covered by applicable local consumer protection laws and
regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection
laws and regulations.
Section 1. Products
(a) "Products" refer to New Products or Refurbished Products.
(b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the
original packaging Customer bought from an authorized Synology distributor or reseller. You may see our "New Product" at
Product Support
Status.
(c) "Refurbished Product" means all Synology products which have been refurbished by Synology's affiliate or an
authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone.
(d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or
attached to the Product.
(e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized
Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synology's affiliate;
"Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is
downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware,
associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any
updates or upgrades to such software.
Section 2. Warranty Period
(a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice
to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. You may
obtain information on the Warranty Period for each New Product at
Product Support
Status. For Spare Part, Warranty
Period under normal use is one year (five years for system drives) from the date the Product was purchased. For
Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they
are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. The above
Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". In the event that a valid
receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty
Period for the presented Product shall commence from the manufacturing date in accordance with Synology's internal
records.
(b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for
New Products specified in Section 1 (b), the Warranty Period will be extended by two years. For EW201/EW202, you may
see the applicable Product models and available regions at
EW201/EW202 Extended
Warranty. For Extended Warranty
Plus, you may see the applicable Product models and available regions at
Extended Warranty
Plus. Customer can only
choose either of the optional services.
(c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate
immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its
lifespan wear-out indicator
equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for
all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified
in the "product specifications" attached to the purchased Product.
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