Polycom HDX 4000 User Manual
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Polycom HDX 4000 User Manual

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User's Guide for Polycom
HDX™
Desktop Systems
Version 2.6
|
April 2010
|
3725-26470-003/A

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Summary of Contents for Polycom HDX 4000

  • Page 1 ® User’s Guide for Polycom HDX™ Desktop Systems Version 2.6 April 2010 3725-26470-003/A...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    Contents Using the Polycom HDX 4000 Keypad ....... 1 Powering the System On and Off ........2 Calling and Answering .
  • Page 4 Polycom HDX System ........

  • Page 5: Using The Polycom Hdx 4000 Keypad

    This guide covers instructions for the Polycom HDX 4000™ series. Using the Polycom HDX 4000 Keypad You use the keypad on the Polycom HDX 4000 series to place calls, adjust the volume, navigate screens, and select options. You can access keypad help by pressing Home then Info.

  • Page 6: Powering The System On And Off

    User’s Guide for Polycom HDX Desktop Systems Powering the System On and Off Caution. In order to avoid corrupting the file system, always power off a Polycom HDX system using the power button on the system. After turning the power off in this way, wait at least 15 seconds before you unplug the system from its power source.

  • Page 7: Answering A Video Call

    User’s Guide for Polycom HDX Desktop Systems Answering a Video Call The way a Polycom HDX system handles incoming calls depends on how it is configured. It either answers the call automatically, rejects the call automatically, or prompts you to answer the call manually.

  • Page 8: Calling From The Recent Calls List

    User’s Guide for Polycom HDX Desktop Systems Enter any additional information needed for the call. The available settings depend on the type of call and your system’s configuration. Not all calls require these settings: — Call Quality – Specify the call rate or call type for this call. For most calls, choose Auto to let the system determine the best quality for the call.

  • Page 9: Calling From The Favorites Screen

    Contact your administrator for information about speed dial entries. Calling from the Directory The directory can include a list of sites stored locally on the Polycom HDX system. If the system is registered with a global directory, the directory also includes entries from the global directory.

  • Page 10: Calling From The Calendar

    60 seconds. In audio-only calls, if the person on the telephone hangs up first, you need to disconnect the Polycom HDX system from call, just as you would hang up a telephone receiver in a regular phone call.

  • Page 11: Types Of Video Calls You Can Make

    Depending on your system configuration, you may be able to make calls using ISDN, H.323, SIP, or V.35/RS-449/RS-530. You can place an audio-only call from Polycom HDX systems that have Analog Phone or Voice Over ISDN enabled. The following table lists some possible call combinations.

  • Page 12: Participating In An Encrypted Call

    To avoid security risks, Polycom recommends that all participants communicate the state of their padlock icon verbally at the beginning of a call.

  • Page 13: Controlling What You See

    VGA port like you would when sending video to a projector. If you use the Polycom HDX 4000 series display as your computer monitor, Polycom recommends that you set up the system so that calls must be answered manually.

  • Page 14: Setting And Using Camera Presets

    User’s Guide for Polycom HDX Desktop Systems To adjust a camera using the keypad: Press Near or Far on the keypad to select either near-site or far-site control. During a multipoint call being hosted by a system in the call, you can only adjust a camera at the far site that is currently speaking.

  • Page 15: Switching Between Full-Screen Video And The Home Screen

    User’s Guide for Polycom HDX Desktop Systems To store a preset: If you are in a call, press Near or Far on the keypad. With the camera in the desired position, press and hold a number to store the preset position. To store a double-digit preset, press the first digit quickly and hold the second number down.
  • Page 16 User’s Guide for Polycom HDX Desktop Systems To change layouts during a call, do one of the following: >> Press Layout on the keypad. During point-to-point calls without content, you can press the Layout button to scroll through the following screen layouts:...

  • Page 17: Adjusting The Monitor Brightness

    Far sites cannot see what is on your computer screen until you press the Send Computer button. Adjusting the Monitor Brightness You can make the Polycom HDX 4000 series display brighter or dimmer using the + and - controls on the side of the monitor. Polycom, Inc.

  • Page 18: Controlling What You Hear

    You can mute the microphone if you do not want the far site to hear you. To mute or unmute the microphone: >> Press Mute on the keypad. If a Polycom microphone is connected to your system, you can also mute the call by pressing on the microphone. Points to note about muting the microphone: •...

  • Page 19: Using A Headset Or Desktop Speakers

    Showing Content from a Computer Connected Directly to the System If you have a computer connected to your Polycom HDX 4000 system, you can show your computer desktop (content) during a call. When you send content, the far site can see and hear you, and see and hear what is on your computer screen.

  • Page 20: Showing Content With People+Content™ Ip

    1024 x 768. • The People+Content IP application must be installed on a computer. • For a computer connected directly to the Polycom HDX system, Polycom recommends using the Send Computer button instead of People+Content IP. To install People+Content IP on a computer: On a computer with a Microsoft®...

  • Page 21: Showing Content With People On Content

    User’s Guide for Polycom HDX Desktop Systems Showing Content with Polycom People on Content™ The Polycom People on Content™ option allows you to show yourself on top of content that you are sharing. The effect is similar to a weather newscast on television.

  • Page 22: Working With Directory Entries And Favorites

    • Local entries: Information about sites that you have added. Local entries are stored on your Polycom HDX system and appear in the directory Favorites group and on the Favorites screen. You can remove or edit local entries. You can also assign local entries to groups to make it easier to find them.

  • Page 23: Adding, Editing, And Deleting Local Directory Entries

    Adding, Editing, and Deleting Local Directory Entries and Favorites You can create Contacts and groups and save them in the Polycom HDX system directory. Any changes to Favorites appear in both the directory Favorites list and on the Favorites screen.
  • Page 24 User’s Guide for Polycom HDX Desktop Systems Setting Description Call Speed Call speed to use for video calls to this site. Number Number to use for calling the site. Extension The system’s extension (E.164 address). Select Update to add each combination of call type and number that you want to store for the site.

  • Page 25: Directory Groups

    Choose Options > Add to Favorites. Directory Groups Grouping contacts can make them easier to find. Polycom HDX systems support global groups and local groups. Global directory entries are assigned to a global group by your system administrator. You cannot edit or delete global directory groups.
  • Page 26 Polycom HDX systems support up to 200 local groups that you create within Favorites. If the system is connected to a global directory server, it can also support one of the following: •...

  • Page 27: Refreshing Entries From The Polycom Global Directory Server

    Refreshing Entries from the Polycom Global Directory Server The global directory entries are periodically refreshed on systems registered to the Polycom Global Directory Server. You can also manually refresh the global directory entries on your system. To manually refresh Polycom GDS entries: Press Directory on the keypad.

  • Page 28: Including Multiple Sites In Calls

    RMX 1000, Polycom RMX 2000, or Polycom MGC™. Placing a Multipoint Call How you place a multipoint call depends on whether you’re using a Polycom HDX system with multipoint capabilities or a bridge such as the Polycom RMX 1000, Polycom RMX 2000, or Polycom MGC. The number of sites allowed in the call is determined by the capabilities of the system or bridge hosting the call.

  • Page 29: Supplying A Password For Multipoint Calls

    User’s Guide for Polycom HDX Desktop Systems • For calls hosted by a Polycom HDX system, you can define a group in the directory to call all of the sites at one time. Alternatively, you can place a call to the first site, and then add other sites after the first call connects. The other sites can call the Polycom HDX system to join the call.

  • Page 30: About Multipoint Viewing Modes

    The multipoint viewing mode configured on the host system is the one used in the call. To find out more about these modes, please talk to the administrator of your Polycom HDX system. The following table describes the different multipoint viewing modes.

  • Page 31: Using Chair Control For Multipoint Calls

    User’s Guide for Polycom HDX Desktop Systems Setting Description Presentation The speaker sees continuous presence while the other sites see the speaker in full screen. Full Screen The site that is speaking is shown in full screen to all other sites. The current speaker sees the previous speaker.
  • Page 32 User’s Guide for Polycom HDX Desktop Systems Click Chair Control to go to the Chair Control screen. The Chair Control option is only available when the system is in a multipoint call. It is not available in cascaded multipoint calls.

  • Page 33: Changing The Way Calls Are Answered

    If you have a Polycom HDX 4000 system that you are using as your computer monitor, Polycom recommends that you set up the system so that you have to answer calls manually.

  • Page 34: Muting Automatically Answered Video Calls

    User’s Guide for Polycom HDX Desktop Systems Muting Automatically Answered Video Calls If your system administrator has allowed access to user settings, you can choose whether to mute the audio when automatically answered video calls connect. This prevents callers from overhearing conversations or meetings.

  • Page 35: Using A Polycom Soundstation® Ip 7000 Conference Phone

    Using a Polycom SoundStation® IP 7000 Conference Phone with a Polycom HDX System When you connect a Polycom SoundStation® IP 7000 conference phone to a Polycom HDX system, the conference phone becomes another interface to dial audio or video calls. The conference phone operates as a microphone, and as a speaker in audio-only calls.

  • Page 36: Using Polycom Conferencing For Microsoft Outlook

    >> Press the Mute key on the conference phone. You can also mute the audio using the mute button on the Polycom HDX system keypad or on a connected Polycom HDX microphone. The indicators on the conference phone are red when your audio is muted. The near-site mute icon also appears on the monitor display.

  • Page 37: Using Microsoft Office Communications Server Features

    Add-In for Microsoft Outlook are indicated by • To join a meeting scheduled with the Polycom Conferencing Add-In for Microsoft Outlook, you can select Join Now on the Polycom HDX system without knowing the dialing information. • You can schedule a meeting using the Polycom Conferencing Add-In for...

  • Page 38: Viewing Microsoft Office Communications Server Presence States

    — Move contacts from group to group Changes made to contacts and groups using Office Communicator appear on the Polycom HDX system Favorites screen and in the Favorites group in the directory. Polycom HDX systems support up to 200 contacts and 64 groups from Office Communicator.

  • Page 39: Polycom Solution Support

    To activate call forwarding: Make sure that the Polycom system is not in a call. From the Place a Call screen on the Polycom system, dial the Feature Access Code provided by the Avaya Communication Manager administrator, followed by the E.164 extension of the system to which you want to forward the calls.

  • Page 40: Customizing Your Workspace

    User’s Guide for Polycom HDX Desktop Systems To deactivate call forwarding: From the Polycom system Place a Call screen, dial the Feature Access Code provided by the Avaya Communication Manager administrator. For example, #2 if #2 is the Feature Access Code for disabling call forwarding.

  • Page 41: Displaying The Far Site's Name When The Call Connects

    User’s Guide for Polycom HDX Desktop Systems To allow the far site to control your camera: Select System from the Home screen. Select User Settings from the System screen. Scroll to Far Control of Near Camera and press to enable the option.

  • Page 42: Adjusting For Room Lighting

    If your system administrator has allowed access to user settings, you can use the backlight control to adjust the brightness of the video that the main camera sends to the Polycom HDX system. Adjusting this setting can be helpful when the room arrangement results in strong light coming from behind the people in the picture.

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