GE JKS5000DNBB Owner's Manual page 21

Troubleshooting tips ...
Save time and money! Review the charts on the following pages or visit GEAppliances.com/ge/service-and-
support/cookingproducts.htm for helpful articles and support videos before you call for service.
Problem
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Food does not bake
properly
Food does not broil
properly
Oven temperature too
hot or too cold
Oven does not work or
appears not to work
"Crackling" or
"popping" sound
Why is my range making
a "clicking" noise when
using my oven?
Clock and timer do not
work
Oven light does not
work
Oven will not self-clean
49-2000962 Rev. 0
Possible Cause
Your new oven has a different cooking
system from your old oven and therefore
may cook differently than your old oven.
Oven controls improperly set.
Rack position is incorrect or rack is not level. See the Cooking Modes section and Cooking Guide.
Oven temperature needs adjustment.
Oven controls improperly set.
Food being cooked in a hot pan.
Cookware not suited for broiling.
Aluminum foil used on the broiling pan and
grid has not been fitted properly and
slit as recommended.
low.
Oven temperature needs adjustment.
A fuse in your home may be blown or the
circuit breaker tripped.
Oven controls improperly set.
Oven is in Sabbath Mode.
This is the sound of the metal heating and
cooling during both the cooking and cleaning
functions.
Your range has been designed to maintain a
tighter control over your oven's temperature.
You may hear your oven's heating elements
"click" on and off more frequently than in
older ovens to achieve better results during
baking, broiling, convection, and self-clean
cycles.
A fuse in your home may be blown or the
circuit breaker tripped.
Pad operating light is broken.
The temperature is too high to set a
self-clean operation.
Oven controls improperly set.
What To Do
For the first few uses, follow your recipe times
new oven is too hot or too cold, you can adjust
the temperature yourself to meet your specific
cooking preference. NOTE: This adjustment affects
See the Cooking Modes section.
See the Cookware section.
See the Settings section.
Substituting ingredients can change the recipe
outcome.
Make sure you select the appropriate broil mode.
See Cooking Guide for rack location suggestions.
Make sure cookware is cool.
Preheat the broil element for 10 minutes.
See the Settings section.
Replace the fuse or reset the circuit breaker.
the Settings section.
This is normal.
This is normal.
Replace the fuse or reset the circuit breaker.
Tighten or replace bulb.
Call for service.
Allow the oven to cool and reset the controls.
See the Cleaning the Oven section.
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