TSYS Equinox Quick Reference Manual

new date in the YYMMDD format, tap Enter.
7. Tap Enter if room/folio is correct. -OR-
Tap Clear, input new folio, tap Enter.
8. Verify information was updated, press
-OR- tap Menu to update again.
BATCH INFORMATION
End of Day Procedures
Check-in Audit Report
1. Select Reports.
2. Select Audit.
3. Select the type of audit report needed:
Check In.
Check-in Audit Report
4. prints. Verify all guests
listed are current. Any outdated check-in
transactions should be processed accordingly:
• Check-out - if guest finished their stay and
wants to pay with credit card
• Update - if guest changed folio/room,
check-in or check-out dates
• Reversal - if guest left and paid using another
form of payment, or error was made
Summary Report
1. Select Reports.
2. Select Summary.
Batch Settlement
1. Tap Settle.
2. Sales totals will display. Tap Yes
Tap No.
3. Refund totals will display Tap Yes
-OR- Tap No.
4. Batch is settled and report prints.
TERMINAL MESSAGES
Amount Due / Exceeds Card Balance
A partial authorization has occurred. The
customer's credit card did not have an available
line of credit which would cover the full amount.
An approval was generated for only part of the
amount of the sale. You can choose to reject or
accept the partial amount and ask for another
form of payment for the remaining amount.
• Tap Reject to void the partial authorization.
-OR- Tap Accept to acknowledge the
remaining amount due.
Continued from Terminal Messages
Approval Code
A six-digit code on the display and printed on
the receipt that indicates a transaction was
Cancel
approved.
Call
Call the Voice authorization Center.
Hold/Call or Pick Up Card
Hold the card. Use Suspicious Card (Code 10)
procedure. Call Voice Authorization Center.
Call Help
Call Help Desk for invalid response code, invalid
down line load, or invalid response message.
Declined
The transaction has been processed and
declined by the card issuer. Ask for another form
of payment.
Duplicate Room/Folio
The room/folio number matches another
transaction already in the batch.
Settlement Failed
Stop and call Help Desk. Do not delete batch
or continue without Help Desk. The Help Desk
will review your batch/transaction history on
the network compared to your records and
determine the next steps.
if correct. -OR-
to continue.
www.tsys.com/acquiring
All trademarks contained herein are the sole and exclusive property of
their respective owners. Any such use of those marks without the express
written permission of their owner is prohibited. ©2017 Total System
Services, Inc. TSYS
Services, Inc.
Bank Name
Bank Phone
Help Desk Phone
V Number
Voice Authorization Phone
Merchant ID
is a federally registered service mark of Total System
®
All rights reserved.
®
QUICK REFERENCE GUIDE
Equinox
Lodging
(AIOHTL)
GENERAL INSTRUCTIONS
Press Enter to confirm information or
backspace and then key in correct information.
Self-explanatory prompts are not included.
Follow the terminal prompts, refer to the quick
reference guide for further explanation
when needed.
TRANSACTIONS
Check In
1. Select Check In.
2. Key in the amount, then tap Enter.
No
a. Tap Duplicate Room/Folio. Tap
if room/folio is correct. -OR- Tap
the room number is incorrect.
3. Swipe the card. -OR- Tap the card. -OR-
Key in the card number, then tap Enter.
a. Follow Terminal Prompts
b. Tap Yes if the card is present. -OR-
Tap No if the card is not present.
c. Select the option which indicates how
the credit card information was received.
d. Key in the verification code, then tap
Enter. -OR- Tap Enter.
e. Select an option to describe why the
verification code was not entered.
Clear to
Enter
Clear if