LG LDPH7972S.ASSESNA Owner's Manual
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LG LDPH7972S.ASSESNA Owner's Manual

LG LDPH7972S.ASSESNA Owner's Manual

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OWNER'S MANUAL
DISHWASHER
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
LDTH797** LDPH797**
www.lg.com
MFL71917413
Copyright © 2022-2023 LG Electronics Inc. All Rights Reserved.
Rev.02_061623

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  • Page 1 Scan to see the online manual. OWNER'S MANUAL DISHWASHER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH LDTH797** LDPH797** www.lg.com MFL71917413 Copyright © 2022-2023 LG Electronics Inc. All Rights Reserved. Rev.02_061623...

  • Page 2: Table Of Contents

    Loading the Dishwasher Loading the Silverware Basket Loading the Lower Rack Loading the Upper Rack Loading the Cutlery Rack Adding Cleaning Products 42 SMART FUNCTIONS LG ThinQ Application Smart Diagnosis Function 46 MAINTENANCE Cleaning and Care 51 TROUBLESHOOTING Before Calling for Service...

  • Page 3: Read All Instructions Before Use

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
  • Page 4 • Do not grasp the power supply line or touch the appliance controls with wet hands. • Do not modify or extend the power cable. • If the product has been submerged, contact an LG Electronics customer information center for instructions before resuming use.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS • Fix the drain hose securely in place. • Use only detergents or wetting agents recommended for use in a dishwasher and keep them out of the reach of children. • Do not let children eat detergent or dishwasher rinse agent. •...

  • Page 6: Caution Statements

    1 1/2" (38.1 mm) plastic or rubber wire grommets can be purchased online or at a local hardware store for this purpose. For further details, call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) or 1-888-542-2623 (Canada).
  • Page 7 IMPORTANT SAFETY INSTRUCTIONS Operation • Do not place objects on top of the appliance. • Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period of time, such as during vacations. •...

  • Page 8: Product Overview

    • Do not remove the safety cover at any time. • To ensure reliability, each LG dishwasher goes through thorough quality control before it leaves the factory. • You may find water droplets or water spots from this process inside your new dishwasher.
  • Page 9 PRODUCT OVERVIEW • White (steady): Normal operation. † Tub Light • White (blinking): Cycle has been paused. (After † This feature is only available on some models. four minutes in pause mode, the machine turns off.) • Green: Cycle finished normally. NOTE The default ON setting keeps the green light on •...
  • Page 10 10 PRODUCT OVERVIEW Product Specifications The appearance and specifications listed in this manual may vary due to constant product improvements. Model LDTH797** LDPH797** Electrical 120 V, 60 Hz AC only, Requirements 15 A circuit breaker Water Pressure 20 psi - 80 psi (140 kPa - 550 kPa) Dimensions 23 3/4”...

  • Page 11: Installation

    • DISCLAIMER - This Guide is strictly confidential name : D-PC1) and shall not be copied, disclosed, distributed, disseminated, publicized or reproduced, in • Inlet hose installation kit is available on LG.com, whole or in part, without the prior written part number AEM75698902. authorization of LG Electronics.
  • Page 12 12 INSTALLATION Preparing Dishwasher Sliding Dishwasher into Cabinet Opening Connecting Water Supply Line and Power Connecting the Drain Hose Leveling Dishwasher Securing Dishwasher in Cabinet Opening Final Installation Check Product Dimensions Back View 23 / " (603 mm) Flat-Blade Screwdriver Phillips Screwdriver Hole Saw min.

  • Page 13: Preparing Cabinet Opening

    INSTALLATION Choosing the Proper Location dishwasher. Water supply hose, drain hose and electric cable should be passed through this area. Select a location as close to the sink as 26 / - 26 / " (676 - 681 mm) possible for easy connections to water supply 24 / "...

  • Page 14: Preparing Water And Electrical Connections

    The old hose the electrical cable. could leak or burst causing flooding and property damage. Contact an LG Customer Information Center for assistance in buying a new hose. • Electrical Connection - Use a time-delay fuse or circuit breaker.

  • Page 15: Preparing Dishwasher

    INSTALLATION Preparing Dishwasher WARNING • Do not remove safety cover . Removal can result in fire, electric shock or death. Remove the lower cover. If there is insulation padding behind the lower cover, remove it. Releasing Drain Hose Remove the twist tie holding the drain hose to the Set the parts aside until the installation is back of the shipping brace.

  • Page 16: Sliding Dishwasher Into Cabinet Opening

    16 INSTALLATION • Do not push the door of the dishwasher with knees when sliding the dishwasher into position. Doing so can damage the front cover. Bend the tabs on the brackets to secure them to the frame using a pair of needle nose pliers.

  • Page 17: Connecting Water Supply Line And Power

    INSTALLATION pulling the drain hose farther into the Smooth out or pad the edges of the hole cabinet. drilled for the water supply to avoid damaging the drain hose. Make sure the drain hose is straight before feeding the end of it through the hole for the Remove the tape from the water supply line water supply.
  • Page 18 18 INSTALLATION Use a Phillips screwdriver to remove 2 screws Slide the water supply line back through the channel, pulling gently from inside the cabinet to make sure the line is not kinked, pinched, stressed or crushed. Connecting Power The dishwasher should have a dedicated properly grounded branch circuit to connect the 3 wire setup which includes the ground wire.

  • Page 19: Connecting The Drain Hose

    INSTALLATION Fold the connected wires back into the junction box and screw on the junction box cover. WARNING • Verify that the black wire is hot (120 V). If not, or if you are unsure of the power supply, have it checked by a licensed electrician.
  • Page 20 20 INSTALLATION Height of the Drain Hose The height of the drain hose end must be at least 12" (305 mm) and within 40" (1016 mm) from the base of the dishwasher to avoid water being siphoned from the tub. Connecting Waste Tee without Air The height of the drain hose end must be at least 12”...

  • Page 21: Leveling Dishwasher

    INSTALLATION With the lower rack removed, place a level on the Connect the end of the drain hose to the air inside wall of the tub to check that the dishwasher with the hose clamp provided. Move is level from side to side. the clamp into position and tighten it with a •...

  • Page 22: Securing Dishwasher In Cabinet Opening

    22 INSTALLATION drive wrench with 1/2" socket to turn the NOTE front leveling feet and adjust the front of the tub. • Installation brackets and screws can be found in the silverware basket. • Use a magnetic screwdriver. • Cover the filter hole with towels to prevent screws from falling down into the pump.

  • Page 23: Final Installation Check

    INSTALLATION Sound Insulation Sheet If a water leak is detected, press and hold the If your model shipped with a sound insulation Start button for 3 seconds to cancel the wash sheet, follow the instructions provided to install cycle and automatically drain the water from the sheet now.
  • Page 24 24 INSTALLATION Error Code Possible Cause and Solution Water supply line is kinked under dishwasher. • Feed the drain and water supply hoses through the hole under the sink. Then gradually slide the dishwasher into the cabinet while pulling on the hoses under the sink to take up any slack.

  • Page 25: Operation

    OPERATION OPERATION Before Using WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. NOTE • Connect to the hot water supply only. The water supply temperature should be a minimum of 120 °F (49 °C) for better washing performance and shorter cycle time.
  • Page 26 26 OPERATION activate or deactivate display, refer to the Using the Option Setting Mode topic. • It is normal for the dishwasher to chime continuously if you open it during operation or just after the cycle ends. The dishwasher is letting you know that the interior temperatures of the unit are hot and to use caution when reaching inside.

  • Page 27: Control Panel

    OPERATION Control Panel Control Panel Features Top view Front view Power On/Off Button • Press this button to turn the washer on or off. • After the cycle is complete, the power automatically turns off for purposes of safety and economy. •...

  • Page 28: Wash Cycles

    28 OPERATION • Machine Clean - The Machine Clean LED flashes every 30 cycles. To activate or deactivate the LED, refer to the Using the Option Setting Mode topic. • : Digital Display 8:88 - The digital display on the control panel shows the ESTIMATED cycle time. When the cycle and options are selected, the display shows the total estimated time to complete those selections.

  • Page 29: Options And Extra Functions

    (except the Use a dedicated cycle downloadable via Wi-Fi or Refresh cycle). If the dishwasher could not NFC. You must install the LG ThinQ smartphone properly sanitize the dishes because the Steam app to download cycles other than the default option was not selected, the cycle was interrupted Machine Clean cycle.
  • Page 30 30 OPERATION Dry Boost NOTE Select the Dry Boost option for better drying • This high temperature rinse sanitizes dishes and performance. This option adds heated drying time glassware in accordance with the NSF/ANSI to the cycle for better drying results. Standard 184 for residential dishwashers.
  • Page 31 OPERATION Cycle Auto Normal Heavy Delicate 1 Hour Refresh Soil Level All levels All levels Heavy Light Light Light 13.2 - 23.7 9.2 - 29.2 23.9 - 27.0 16.6 - 21.7 18.1 Water Usage (gal) 3.5 - 6.3 2.4 - 7.7 6.3 - 7.1 4.4 - 5.7 Wash Time with...

  • Page 32: Loading The Dishwasher

    32 OPERATION Non-Dishwasher Safe Items NOTE The combination of high water temperature and • Machine Clean Reminder dishwasher detergents may damage certain items. - The Machine Clean LED flashes every 30 Do not wash the following items in the dishwasher. cycles.

  • Page 33: Loading The Lower Rack

    OPERATION Loading 12 Place Settings Loading 12 Place Settings 4 6 5 Lower Rack Loading Tips: Silverware Loading Tips: • Plates should be positioned upright and facing the center of the rack, and pots, pans and large • For best cleaning results, use the top separators dishes must be turned upside down.
  • Page 34 34 OPERATION Case 2 Loading Dishes & Pots NOTE • The silverware basket ships installed at the back of the bottom rack. For best performance, install it along the right side as shown. Loading Pots & Bowls...

  • Page 35: Loading The Upper Rack

    OPERATION Loading the Upper Rack necessary to remove the cutlery rack if one is present. (For models with cutlery rack) Loading Dishes into the Upper Rack Loading the Cup Rack Loading 10 Place Settings This feature is only available on some models. Extra cups or cooking utensils can be laid on the fold down cup racks, which also provide support for long-stemmed glasses.
  • Page 36 36 OPERATION Loading Dishes & Pots Locate the assembly slot on the cup rack, align the slot with the bar, and firmly pop the rack off the support bar on that side. • The rack on the left pops free at the back. The rack on the right pops free at the front.
  • Page 37 OPERATION Raising the Rack on both sides. If the height is not the same on both sides, the dishwasher door will not shut Lift the rack at the center of each side until the rack and the upper spray arm will not connect to the locks into place in the upper position.

  • Page 38: Loading The Cutlery Rack

    38 OPERATION Loading 10 Place Settings To remove the back rack supports from the rails, hold a side rail with one hand, lift the front of the rack, and firmly push the rack back to snap the support out of the hooks in the rear.

  • Page 39: Adding Cleaning Products

    OPERATION Removing the Cutlery Rack • Put detergent into the detergent compartment before starting any cycle, except the Rinse The entire cutlery rack can be removed if more (Download Cycle: P3) cycle. space is needed on the upper rack for larger items. Always remove the cutlery from the rack before WARNING removing the rack.
  • Page 40 40 OPERATION If a prewash is desired, fill the recessed NOTE prewash compartment area on the lid with • Using liquid rinse aid improves drying detergent. performance by allowing water to drain off of dishes after the final rinse. • Do not use detergent tablets for shorter wash cycles.
  • Page 41 OPERATION Press Dry Boost to change the rinse aid dispenser setting. Each press of the button changes the setting one step from L0 to L4. Once the desired rinse aid dispenser setting is selected, press Start to save. Refilling the Rinse Aid How often the dispenser needs to be refilled depends on how often dishes are washed and the rinse aid setting used.

  • Page 42: Smart Functions

    Apple App Store on a smartphone. • Settings - Set the Rinse Aid Dispenser Level, Machine Run the LG ThinQ application and sign in with Clean Reminder, Signal Level and Clean your existing account or create an LG account Indicator Light.
  • Page 43 Internet service provider or refer to your wireless router manual. Make sure that the Wi-Fi is connected. • LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection. Press the Remote Start button and close the •...

  • Page 44: Smart Diagnosis Tm Function

    FCC RF Radiation Exposure LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost Statement of performing such distribution (such as the cost of...
  • Page 45 If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.

  • Page 46: Maintenance

    46 MAINTENANCE MAINTENANCE To maintain performance and prevent trouble, it is important to check the outside and inside of the dishwasher, including filters and spray arms, at regular intervals. WARNING • When cleaning the outside and inside of the dishwasher, do not use benzene or thinner. Otherwise, it may cause fire or explosion.
  • Page 47 MAINTENANCE • The warranty provided with the dishwasher does NOTE not cover service costs directly associated with the cleaning or repair of the external drain air • For best wash performance, clean the filter after gap and disposal. each load. If food debris remains in the filter, it may cause an odor.
  • Page 48 48 MAINTENANCE Cleaning the Spray Arm If the spray arm holes are blocked by any food residue, dishes may not be cleaned well due to improper water spray. It is recommended that the spray arms be cleaned once every two weeks. Cleaning the Lower Spray Arm Make sure that the water jet holes are not NOTE...
  • Page 49 MAINTENANCE Cleaning the Heat Dry Blower Remove food particles by rinsing or shaking the spray arm. CAUTION • To prevent the possibility of odors coming from If any food residue blocks the spray arm the heat vent, remove food residue caught in the holes, remove it with a pin or any sharp tool.
  • Page 50 50 MAINTENANCE Remove any debris with a brush, if needed. The cover can be cleaned under running water. Allow it to dry before reassembling it to prevent water from entering the blower tube. CAUTION • Do not allow water, detergents, or other foreign substances inside the tube.

  • Page 51: Troubleshooting

    LG dishwashers are designed to be used in conjunction with a rinse aid. Using a rinse aid will maximize the amount of water that has already been sheeted away from the dishes before the dry cycle begins.
  • Page 52 No, you don't need to pre-rinse the dishes before loading especially if using the Normal and Auto cycles. The dishwasher washes dishes clean without pre-rinsing. User Support Videos For further assistance, there are videos and tutorials available through the LG.com website.
  • Page 53 TROUBLESHOOTING On the www.lg.com home page, click on the Support menu tab to bring up the menu selections. Select Video Tutorials. Select a product category and then pick a topic or search a keyword. NOTE • Scan this QR code to quickly access the video search page on the LG website.
  • Page 54 Problem Possible Cause & Solution Heater circuit failure. • Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1- 888-542-2623 (Canada). Water temperature sensor error • Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1- 888-542-2623 (Canada).
  • Page 55 TROUBLESHOOTING Problem Possible Cause & Solution Dishwasher operates Dishwasher is connected to cold water. too long. • Check the water supply connection or water heater setting. (Heating cold water takes longer.) Water remains in tub Drain hose is kinked or clogged. after completion of •...
  • Page 56 56 TROUBLESHOOTING Performance Problem Possible Cause & Solution Odor The previous cycle was stopped before completion and residual water remains in the dishwasher. • Turn on the power, run the Cancel cycle option to remove the residual water, then run the 1 Hour cycle using detergent but with the dishwasher empty.
  • Page 57 During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones). • Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name. - If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.

  • Page 58: Limited Warranty

    Should your LG Dishwasher (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S.
  • Page 59 Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC PROCEDURE FOR RESOLVING DISPUTES: ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
  • Page 60 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
  • Page 61 LIMITED WARRANTY Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by...
  • Page 62 ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Dishwasher ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase.
  • Page 63 (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
  • Page 64 If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.
  • Page 65 Limited Warranty. Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by...
  • Page 66 66 LIMITED WARRANTY Make certain that no dishes or Poor wash results caused by utensils are in the path of the improper loading or over stacking: spray arms. wash arm won't rotate or soap Do not place one dish on top of dispenser is held closed.
  • Page 67 Memo...
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  • Page 72 LG Customer Information Center For inquiries or comments, visit www.lg.com or call: U.S.A. 1-800-243-0000 1-888-542-2623 CANADA Register your product Online! www.lg.com...

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