Customer Assistance; Resolving Problems; Obtaining A Navigation Update; Visiting Your Dealer - Honda CIVIC 2023 Navigation Manual

Customer Assistance

Resolving Problems

If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2 Troubleshooting P. 96
Or, please contact your dealer.
• For traffic-related issues:
2 Traffic P. 97
• For reporting issues with the database or
places/landmarks:
• Visit
https://mapcreator.here.com/
mapcreator
• Or call Honda Automobile Customer
Service.
2 Contacting Honda Customer
Service P. 104
104
Obtaining a Navigation
Update
Honda is continuously updating the
navigation system and new software is
usually made available on an annual basis.
For information on navigation updates for
your vehicle, please visit:
• U.S.: hondanavi.navigation.com
• Canada: www.honda.ca/owners/honda-
services/navigation
You can also contact your authorized
Honda dealer for further information
regarding the update program available for
your vehicle.

Visiting Your Dealer

If you have a question that you cannot
resolve using the available help resources,
you can consult your dealer. Please identify
the specific issue (e.g., error occurs when
you enter a specific address, when driving
on a certain road, or just when it's cold) so
that the service advisor can refer the issue to
the factory so that a solution can be found.
Be patient, the service advisor may be
unfamiliar with your specific issue.
Contacting Honda
Customer Service
If neither the available help resources nor
your authorized Honda dealer can resolve
your issue to your satisfaction, contact
Honda Automobile Customer Service.
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop CHI-5
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3023
Website: owners.honda.com
24/7 Virtual Agent: askdave.honda.com
Honda Canada Inc.
Honda Customer Relations
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888)-9-HONDA-9
Hours: 8:00 am to 8:00 pm Mon to Fri (EST)