Samsung SM-R875F User Manual page 114

Appendix
Your Watch freezes or has errors
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the Watch
If your Watch freezes or hangs, you may need to close apps or turn off the Watch and turn it
on again.
Forcing restart
If your Watch is frozen and unresponsive, press and hold the Home key and the Back key
simultaneously for more than 7 seconds to restart it.
Resetting the Watch
If the methods above do not solve your problem, perform a factory data reset.
On the Apps screen, tap
the Galaxy Wearable app on your smartphone and tap Watch settings → General → Reset
→ Reset. Before performing the factory data reset, remember to make backup copies of all
important data stored in the Watch.
Another Bluetooth device cannot locate your Watch
• Ensure that the Bluetooth wireless feature is activated on your Watch.
• Reset your Watch and try again.
• Ensure that your Watch and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
(Settings) → General → Reset → Reset. Alternatively, launch
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