Summary of Contents for globalpayments M400
- Page 1 Countertop M400 Quick Start Guide Follow the steps in this guide to set up your device to work with your POS. THE PLATFORM 1 | Countertop M400 Quick Start Guide...
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Page 2: How It Works
● Use only the cables we provide for your device. ● Do not plug your power adapter into an outdoor power outlet. ● Do not disconnect power to your device while you are running a transaction. 2 | Countertop M400 Quick Start Guide... -
Page 3: Before You Begin
4. Insert the USB-C cable into the back of your device. Make sure that the cable is in the groove above the USB-C port. 5. Slide the rear cover onto your device until it clicks. 3 | Countertop M400 Quick Start Guide... -
Page 4: Step 2: Attach The Power Adapter
2. Plug the 12V DC power adapter into a power supply. Your device will turn on. STEP 3: CONNECT THE DEVICE TO YOUR NETWORK You can connect your M400 to your network using the following connection types: ● Ethernet ● Wi-Fi Note: ●... -
Page 5: Connect To Your Network
Wi-Fi Important: If you are not using our Meet in the Cloud solution, connect your M400 to the same network as your POS. Find your network Use the keypad to press 1, 5, and 9 at the same time. 2. Tap Com Control. -
Page 6: Step 4: Check Your Connection
From the home screen, use the keypad to press 000. 2. Use the keypad to enter the passcode, and then tap OK. The default passcode is 9416557. 3. Check that there is an IP address next to the IP Address field. 6 | Countertop M400 Quick Start Guide... - Page 7 3. Tap Options, and then tap Network. 4. Tap Options, and then tap Connection Test. 5. Check that all the tests have passed. If the tests do not pass, go to the FAQs section. 7 | Countertop M400 Quick Start Guide...
- Page 8 4. Tap Configuration, and then use the keypad to enter the password. The default password is 200331. 5. Tap OK. 6. Tap IPv4. 7. Tap DHCP, and then tap No. 8. Set values for the following fields: a. IP address b. Subnet mask c. Gateway IP address 8 | Countertop M400 Quick Start Guide...
- Page 9 (Optional) DNS 2 Note: If you do not have 12 digits in your IP address, use zeros to complete your IP address. For example, to use the IP address 192.168.2.35, enter 192.168.002.035. 9 | Countertop M400 Quick Start Guide...
- Page 10 3. Run the gateway connection tests again. If the tests fail, contact our Support Team. Wi-Fi Check that your router or switch has a working internet connection. 2. Run the gateway connection tests again. If the tests fail, contact our Support Team. 10 | Countertop M400 Quick Start Guide...
- Page 11 3. Note the number next to the Serial Number field. ● Your Merchantware credentials ● Your POS make and version Contact our Support Team at 888.249.3220. ©2023 Global Payments Inc. Global Payments Integrated is a service mark of Global Payments Inc.® C9.3180-D01 11 | Countertop M400 Quick Start Guide...
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