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There is no picture.
Picture noise appears
There is no sound or the sound
is distorted.
BD-LIVE feature does not work.
Customer Support
You can update the Player using the latest software to enhance the products operation and/or add new
features. To obtain the latest software for this player (if updates have been made), please visit http://www.
lg.com or contact LG Electronics customer care centre.
Open source software notice
To obtain the corresponding source code under GPL, LGPL and other open source licenses, please visit
http://opensource.lge.com. All referred license terms, warranty disclaimers and copyright notices are
available to download with the source code.
y Select the appropriate video input mode on the TV so the picture
from the unit appears on the TV screen.
y Connect the video connection securely.
y Check the [HDMI Color Setting] in the [Setup] menu is set to the
appropriate item that conforms to your video connection.
y Your TV may not support the resolution you have set on the unit.
Change the resolution to one that your TV accepts.
y The player's HDMI OUT jack is connected to a DVI device that does
not support copyright protection.
y You are playing a disc recorded in a colour system that is different
from your TV.
y Set the resolution to one that your TV accepts.
y Connect the audio connection securely.
y The input source setting on the amplifier or the connection to the
amplifier is incorrect.
y The unit is in scan, slow motion, or pause mode.
y The sound volume is low.
y Check that the connected amplifier is compatible with the audio
format output from the player.
y The player's HDMI OUT jack is connected to a DVI device. The DVI jack
does not accept audio signal.
y Check the device connected to the player's HDMI OUT jack is
compatible with the audio format output from the unit.
y The connected USB storage may not have enough space. Connect
the USB storage with at least 1GB free space.
y Ensure that the unit is correctly connected to the local area network
and can access the internet.
y Your broadband speed may not be fast enough to use the BD-Live
features. Contact your Internet Service Provider (ISP) and increase the
broadband speed to suit the unit's requirements.
y The [BD-LIVE connection] option in the [Setup] menu is set to
[Prohibited]. Set the option to [Permitted].
Troubleshooting
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