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SMC Networks TigerVoIP SMCPBX10 User Manual

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USER GUIDE

SMCPBX10
TigerVoIP
TM
IP PBX Telephony System

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  • Page 1: User Guide

    USER GUIDE SMCPBX10 TigerVoIP IP PBX Telephony System...
  • Page 3 IP PBX Telephony System User Guide The easy way to make all your network connections 20 Mason Irvine, CA 92618 Phone: (949) 679-8000 E112007-EK-R01...
  • Page 4 Information furnished by SMC Networks, Inc. (SMC) is believed to be accurate and reliable. However, no responsibility is assumed by SMC for its use, nor for any infringements of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of SMC.

  • Page 5: Limited Warranty

    Limited Lifetime warranty covers a product during the Life of that Product, which is defined as the period of time during which the product is an “Active” SMC product. A product is considered to be “Active” while it is listed on the current SMC price list.
  • Page 6 BE TAKEN TO AFFECT YOUR STATUTORY RIGHTS. * SMC will provide warranty service for one year following discontinuance from the active SMC price list. Under the limited lifetime warranty, internal and external power supplies, fans, and cables are covered by a standard one-year warranty from date of purchase.

  • Page 7: Federal Communication Commission Interference Statement

    This equipment uses the following USOC jacks: RJ-11. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those entire devices ring when your telephone number is called. In most, but not all areas, the sum of the REN of all devices connected to one line should not exceed five (5.0).

  • Page 8: Ce Mark Declaration Of Conformance For Emi And Safety (Eec)

    CE Mark Declaration of Conformance for EMI and Safety (EEC) SMC contact for these products in Europe is: SMC Networks Europe, Edificio Conata II, Calle Fructuós Gelabert 6-8, 2 08970 - Sant Joan Despí, Barcelona, Spain. This information technology equipment complies with the requirements of the Council Directive 89/336/EEC on the Approximation of the laws of the Member States relating to Electromagnetic Compatibility and 73/23/EEC for electrical equipment used within certain voltage limits and the Amendment Directive 93/68/EEC.

  • Page 9: Table Of Contents

    Table of contents: Introduction ... 1 Overview... 1 Installation ... 2 Web GUI Management... 4 Wizard Configuration... 5 Add Account Wizard...5 3.1.1 Add User Group ... 5 3.1.2 Add User ... 7 3.1.3 Choose Device ... 9 3.1.4 Add Device ... 9 3.1.5 Add Extension...
  • Page 10 4.8.1 Add a Service ... 30 4.8.2 Edit a Service ... 30 4.8.3 Delete a Service... 31 Maintenance... 31 4.9.1 Storage Backup ... 31 4.9.2 SIP UA ... 32 4.9.3 CDR Log ... 32 4.9.4 System Events ... 32 4.9.5 Active Calls...
  • Page 11 6.3.2 Extension of IP Phone ... 52 6.3.3 Analog Phone ... 56 Route Configuration ... 58 6.4.1 Add a Route ... 60 6.4.2 Edit a Route... 60 6.4.3 Delete a Route ... 60 6.4.4 Search a Route... 60 Route Group Configuration ... 61 6.5.1 Add a Route Group ...
  • Page 12 7.8.3 Delete a Broadcast... 81 Worktime ... 83 7.9.1 Add a Worktime ... 83 7.9.2 Edit a Worktime ... 83 7.9.3 Delete a Worktime... 83 7.10 Memo Call ... 84 7.10.1 Add a Memo Call ... 84 7.10.2 Edit a Memo Call ... 85 7.10.3 Delete a Memo Call ...

  • Page 13: Introduction

    (SMB) company into a manageable converged network. IPPBX works with various IP phones (desktop, WiFi, Bluetooth, and DECT), VoIP gateways, and analog telephone adapters to route calls among client phones, analog phones, and PSTN network. Additional voice features such as conferencing, auto attendant, and voicemail are seamlessly enabled to all phones.

  • Page 14: Installation

    1.2 Installation Front panel: Power LED Activities LED WAN LED LAN LEDs FXO LEDs FXS LEDs 2 FXS LEDs Power LED Activities WAN LED Green, on: The power is working properly Green, flashing: Transmitting or receiving data Green, on: Connect to internet properly Green, on: PC/NB to LAN is on line.

  • Page 15: Rear Panel

    Rear panel: RS232 Port 4 LAN Ports AC Power Reset button FXS ports FXO ports USB port WAN port LAN ports RS232 port USB Port Hardware Reset button WAN Port 2 FXO Ports Connect power supply with power jack (Power in: 12VDC/1.66A ) 1.

  • Page 16: Web Gui Management

    2 Web GUI Management The factory default of LAN IP address is 192.168.2.1. Connect to LAN port and the configuration Web interface is at https://192.168.2.1/. Once connected, the browser will ask for accepting a certificate. Click Yes to see the home page. Type in the default username and password (admin/smcadmin) to log in for administration.

  • Page 17: Wizard Configuration

    3 Wizard Configuration With IPPBX Wizard configuration, the administrator can set basic configurations for IPPBX easily. With basic setup, IPPBX can function, and connect to the relevant devices and trunks. The Wizard Configuration includes Add Account Wizard, Add Trunk Wizard and Mass Extension Adding.
  • Page 18 4. Enter settings shown in Table 3.1.1 5. Click BACK to return to the ADD USER GROUP page. For deleting a usergroup, select a group ID and click DEL. Note: Make sure there is no user associate with the usergroup, or it cannot be deleted. Click Next to add user.

  • Page 19: Add User

    Member List Auth. Dial Passcode 3.1.2 Add User 1. Enter settings shown in Table 3.1.2. 2. Click ADD to see the user information in the table of the webpage. For deleting a user, select a Login ID and click DEL. Click Next to choose a device.
  • Page 20 Table 3.1.2 Add User Settings Field Login ID Name Password Description E-mail Address Attach Voicemail in E-mail Notification Usergroup Description A unique ID containing alphabets, numbers, and underscore only without spaces; 32 characters maximum. This is the ID for personal configuration through IPPBX Web management.

  • Page 21: Choose Device

    3. Click ADD to see the newly added device in the table of the webpage, or to see the Enable Automatic Client Configuration (ACC) page if Auto Provision is selected. 4. Enter settings shown in Table 3.1.3, and click ENABLE. Note: Auto Provision feature is only supported with SMC’s IP Phone’s (SMCDSP-200 SMCDSP-205 and SMCWSP-100).. Note: For deleting a device, select a device ID and click DEL.
  • Page 22 Voice Activity Detection (VAD) DTMF mode Description The vendor Prefix’s for SMC’s IP Phones are as follows: SMCDSP-200 = dsp200 SMCDSP-205 = dsp205 SMCWSP-100 = wsp100 MAC address of the device. Preference order of supported codec and packet times of the phone.

  • Page 23: Add Extension

    3.1.5 Add Extension 3.1.5.1 Add Extension (for IP Phone) 1. Enter settings shown in Table 3.1.4. 2. Click ADD to see the newly added extension in the table of the webpage. For deleting an extension, select an extension number and click DEL. Click Finish to finalize all the settings, and go back to the homepage.
  • Page 24 Password Pickup Group Voicemail Voicemail PIN Max Voicemail Space Disable Fast Bridging Try Peer-to-peer RTP DTMF Mode # If there is not any appropriate users to select, one can come back later once the expected user has been added. Password of this extension. Same password must be configured on the device side as well.

  • Page 25: Add Trunk Wizard

    3.1.5.2 Add Extension (for Analog Phone) 1. Enter settings shown in Table 3.1.5. 2. Click ADD to see the newly added analog phone in the table of the webpage. 3. Click Finish to finalize all the settings, and go back to the homepage. For deleting an analog phone, select a POTS port and click DEL.

  • Page 26: Add Route

    3.2.1 Add Route 1. Enter settings shown in Table 3.2.1. 2. Click ADD to see the newly added route in the table in the webpage. 3. Click Next to set a routegroup. For deleting a route, select a route ID and click DEL. Table 3.2.1 Add Route Settings Field Route ID...

  • Page 27: Add Route Group

    Prefix Number of Stripped Digits 3.2.2 Add Route Group 1. Enter a group ID and then click ADD. 2. Enter settings shown in Table 3.2.2. 3. Click BACK to return to the ADD ROUTE GROUP page. 4. Click Next to choose trunk. For deleting a routegroup, select a group ID and click DEL.

  • Page 28: Choose Trunk

    Table 3.2.2 Add Routegroup Settings Field Description Associated Routes 3.2.3 Choose Trunk In the Choose Trunk page, click SIP TRUNK or ANALOG PSTN TRUNK to select which kind of the trunks you want to add. Please refer to 6.4 for details. Description Arbitrary description information.

  • Page 29: Add Trunk

    3.2.4 Add Trunk 3.2.4.1 SIP Trunk 1. Enter settings shown in Table 3.2.. 2. Click ADD to see the newly added SIP trunk in the table in the webpage. 3. Click Next to assign trunks to usergroups. For deleting a SIP trunk, select a trunk identifier and click DEL. Table 3.2.4.1 Add SIP Trunk Settings Field Trunk Identifier...
  • Page 30 Auth. Password Dynamic Peer SIP Proxy IP SIP Proxy Port Registration Required SIP Registrar IP SIP Registrar Port IVR List Usergroup of Privilege 3.2.4.2 Analog PSTN Trunk 1. Enter settings shown in Table 3.2.3. 2. Click ADD to see the newly added analog PSTN trunk in the table in the webpage. Please refer to 7.11 for details.
  • Page 31 3. Click Next to assign trunks to usergroups. For deleting an analog PSTN trunk, select a trunk identifier and click DEL. Table 3.2.3.2 Add Analog PSTN Trunk Settings Field Trunk Group Trunk Type Trunk Ports Description Port Selection DID of Extension Description ID number of this PSTN trunk group.

  • Page 32: Assign Trunk

    DID Prefix DID Stripping IVR List Usergroup of Privilege Caller ID Detection Answering by Battery Reversal Detection 3.2.5 Assign Trunk In ASSIGN TRUNK page, all usergroups display here. The administrator can assign trunks to any usergroup at this stage. Click a group ID to see the Assign Trunk Management. Enter settings shown in Table 3.2.4.
  • Page 33 Click Finish to finalize all the settings, and go back to the homepage. Note: The order of the assigning trunks impacts the hunting sequence in run-time. Table 3.2.4 Assign Trunk Settings Field Route Group Trunk Group ID Weight Description Click to select available routegroups. Click to select available trunks.

  • Page 34: Mass Extension Adding

    3.3 Mass Extension Adding The Mass Extension Adding page helps the administrator to add many extensions and assign users for these extensions under a usergroup and a device. After finishing configuration, click at the bottom of the homepage to take the configuration effect. Note: Make sure the range of extension numbers does not exist in Extension of IP Phone or user Login ID, or the configuration will fail to continue.

  • Page 35: System Configuration

    4 System Configuration This section describes how to configure system parameters used by IPPBX. Click Advanced Setup after login the web interface to configure the following system parameters. 4.1 PBX System The PBX System page briefs IPPBX status to the administrator. Firmware versions, IP addresses of WAN and LAN interfaces, and default gateway router are shown in this page.

  • Page 36: Time Zone Setup

    4.2.1 Time Zone Setup Click a region/country in the Time Zone list, and click APPLY in System Timezone Setup. 4.2.2 Real Time Clock (RTC) Setup Click year, month, day, hour, minute, and second in the correspondent list, and click APPLY in Real Time Clock Setup. Note: When reset the time 15 minutes later than the time showed in RTC Setup, the system will ask for re-login.

  • Page 37: Static Ip

    4.3.1 Static IP You can click Static IP in the Type list, and manually configure the following information: IP Address Netmask Default gateway IP address Primary, secondary or third DNS servers Click APPLY to submit. 4.3.2 DHCP Simply click DHCP in the Type list, and click APPLY. The acquired IP address, netmask, and default gateway information will show when revisit this page later.

  • Page 38: Mac Clone

    gateway and primary/secondary/third DNS servers. 4.3.5 MAC Clone Select MAC Clone and enter a MAC/physical address to change the WAN MAC address. 4.4 LAN Setup The On-board LAN Setup page allows administrator to configure LAN network interface for IPPBX. Select System --> On-board LAN Setup to see the current settings of LAN network interface.

  • Page 39: Add A Route

    given gateway IP address sits in the IPPBX’s LAN. Each subnet requires an entry even multiple subnets share the same gateway, unless masking does the same. Examples are adding IP Route IDs net1 and net2 with parameters 192.168.128.0/255.255.255.0, 192.168.129.0/255.255.255.0, shared gateway 192.168.1.254 respectively. Or, IP Route ID net1n2 with 192.168.128.0/255.255.254.0 and gateway 192.168.1.254 would do the same.

  • Page 40: Dynamic Dns Setup

    4.6 Dynamic DNS Setup Dynamic WAN IP address causes difficulty for inbound connections from remote clients or IPPBX systems. A popular work-around is to adopt domain names provided by Dynamic DNS service providers and run a client on or behind the gateway router (or IPPBX). It is required to apply an account and create a hostname in the account before configuration.

  • Page 41: Disable Dynamic Dns

    4.6.2 Disable Dynamic DNS Click Disable, and then click APPLY. 4.7 QoS Setup To assure the bandwidth reserved for the outgoing VoIP traffic over regular data traffic from LAN, the QoS Setup page offers three parameters to characterize the WAN link. The default QoS setting is disabled because these parameters must be correctly given according to the actual WAN speed.

  • Page 42: Virtual Server

    4.8 Virtual Server You can configure IPPBX as a virtual server for remote users to access services such as the Web or FTP at your local site via Public IP Addresses. With proper settings, IPPBX can automatically redirect inbound traffic from WAN to local servers configured with private IP addresses.

  • Page 43: Delete A Service

    4.8.3 Delete a Service 1. Select a service ID. 2. Click DEL to remove the service from the Service ID. 4.9 Maintenance This page includes maintenance functions of IPPBX, including Storage Backup, SIP UA, CDR Log, System Events, and Active Calls. 4.9.1 Storage Backup To back up internal main storage, the administrator can back up the internal main storage to USB Mass storage or NFS server.

  • Page 44: Sip Ua

    4.9.1.2 Back up to NFS Server Click NFS Server, enter a URL path in NFS Directory Path, and then click BACKUP to have the internal main storage stored in the NFS server. 4.9.2 SIP UA SIP UA lists the registration status of each client and remote IPPBX, and the IP Address/Port from where they register.

  • Page 45: Firmware Upgrade

    Down Service Dial Answer Pause Prompt Meet-me Voicemail Busy-Callback Party Shows extension number, POTS number or SIP trunk ID that is talking to this client. 4.10 Firmware Upgrade The version of the running PBX firmware could be found in System --> Firmware Upgrade.

  • Page 46: Shutdown

    4.11 Shutdown In System --> Shutdown, you can shutdown the machine by clicking YES, or reboot the machine by selecting the Rebooting After Shutdown check box and clicking YES. In case the software reboot fails, you can also press the hardware Reset button. It is advised to shut down IPPBX system before a power-off.

  • Page 47: Service Configuration

    5 Service Configuration This section describes details to configure various services built in the IPPBX. 5.1 NTP Service Select Service --> NTP Service to specify a NTP server for network time synchronization. You can enable or disable NTP service at any time. 5.1.1 Enable NTP Service 1.

  • Page 48: Enable Snmp Service

    5.2.1 Enable SNMP Service 1. Click Enable. 2. Enter System Location, System Administrator Contact, SNMPv2 Read-only Community with allowed network specifications, and also those of the SNMPv2 Read-write Community. 3. Click APPLY. 5.2.2 Disable SNMP Service Click Disable, and click APPLY. 5.3 STUN Service IPPBX has a built-in STUN client to solve NAT problems.

  • Page 49: Enable Stun Service

    5.3.1 Enable STUN Service 1. Click Enable. 2. Enter a fully qualified domain name or the IP address of a STUN server. 3. Click APPLY. 4. Go to Service --> IPPBX Service, and click RESTART to reflect the changes. 5.3.2 Disable STUN Service 1.

  • Page 50: Enable Tftp Service

    5.4.1 Enable TFTP Service Click Enable, and then click APPLY to manage files, e.g. upload and download files to and from the IPPBX. Uploaded files can then be retrieved through TFTP Service. 5.4.1.1 Change Directory Current directory is shown in the field on the right side of Directory, for instance, it is /.at the beginning.

  • Page 51: Disable Tftp Service

    5.4.1.4 Download a File 1. Click a directory in the Directory list. 2. Click a file in the Download / Delete File from the Above Folder list. 3. Click GET FILE to download the file. 5.4.1.5 Delete a File 1. Click a directory in the Directory list. 2.

  • Page 52: Enable Dhcp Service

    5.5.1 Enable DHCP Service Click Enable, choose the main interface offering addresses, and then APPLY to configure DHCP settings. 5.5.1.1 Add DHCP Range 1. Click CLEAR. 2. Enter a pool name (must have an alphabet initial) in Pool Name. 3. Select Single-host to enter an IP address of the host with MAC, if the binding is intended for a specific host only.

  • Page 53: Show Leased Clients

    2. Edit the settings. 3. Click UPDATE to change the settings. 5.5.1.3 Delete DHCP Range 1. Click any pool name in the DHCP POOL list. 2. Click DEL to remove the pool name from the DHCP POOL list. 5.5.1.4 Show Leased Clients Click the Show Leased Clients tab to see all leased LAN IP addresses and client details.

  • Page 54: Service & Configuration

    5.6.1 Service & Configuration Select Service --> IPPBX Service, and then click the Service & Configuration tab. 5.6.1.1 Reload IPPBX Configuration Click RELOAD, and IPPBX will reload the configuration once there is no active call. If there is any active call, it will retain up to 3 minutes, and then IPPBX will reload. This is the most frequently used function in this page since any IPPBX configuration change has to be reloaded to take effect.

  • Page 55: Advance

    the user, all system interfaces and services must be configured from scratch again. If one needs to restore the backup configuration after factory default, he/she must download the backup configuration file to the local computer in Service" TFTP Service page. 5.6.2 Advance Select Service "...
  • Page 56 Call Keep Alive Registered Keep Alive NAT Traversal Keep Alive Disable WAN Bandwidth Saver Disable DSP saver for LAN calls Enable DNS SRV Resolution originated from IPPBX. Enter a time in second to confirm the call is ongoing. The time is between 10 and 180 seconds. Enter a time in second to confirm the register still exists.

  • Page 57: Ippbx Configuration

    6 IPPBX Configuration This section introduces steps to provision the IP telephony part of the IPPBX. Note that reloading configuration is required in order to make new configuration effective 6.1 User Configuration A user is a logical entity in IP telephony which associates extensions with a usergroup. It also propagates its attributes such as e-mail and voicemail PIN to extensions.

  • Page 58: Edit A User

    6.1.2 Edit a User 1. Click a user in the Login ID. 2. Edit settings shown in Table 6.1. 3. Click UPDATE. 6.1.3 Delete a User 1. Select a Login ID. 2. Click DEL to remove the user from the Login ID. 6.1.4 Search a User 1.

  • Page 59: User Group Configuration

    6.2 User Group Configuration A usergroup is a logical grouping of users and their privileges. For instance, one could have couple of usergroups in an IP telephony network, e.g. Sales, Marketing, Administration, Accounting, and Engineering, etc. Each usergroup associates with a set of PBX features and call routing scopes.

  • Page 60: Edit A User Group

    6.2.2 Edit a User Group 1. Click a usergroup name in the Group ID. 2. Edit settings shown in Table 6.2. 3. Click BACK to see the updated information. 6.2.3 Delete a User Group 1. Select a Group ID. 2. Click DEL to remove the usergroup from the Group ID. 6.2.4 Search a User Group 1.

  • Page 61: Device Configuration

    Member List Auth. Dial Passcode 6.3 Device Configuration A device could be an IP phone, gateway, analog telephone adapter, or even another IPPBX, etc. It has one or more extensions to be registered to the IPPBX. 6.3.1 IP Phone The DEVICE PHONE MANAGEMENT page lets the administrator to create IP Phone Please refer to 7 for details.

  • Page 62: Add A Device

    devices. Before a device can be reached from the IPPBX, the same account information has to be programmed into the device through the configuration interface enabled by the device. Select Device --> IP Phone to add, edit, delete and search devices. Go to Service --> IPPBX Service, and click RELOAD to activate changes.

  • Page 63: Delete A Device

    DTMF mode Description A unique ID containing alphabets, numbers, and underscore only without spaces; 32 characters maximum. The vendor Prefix’s for SMC’s IP Phones are as follows: SMCDSP-200 = dsp200 SMCDSP-205 = dsp205 SMCWSP-100 = wsp100 MAC address of the device.

  • Page 64: Extension Of Ip Phone

    6.3.2 Extension of IP Phone The EXTENSION MANAGEMENT page allows the administrator create extensions. Select Device --> Extension of IP Phone, and one can add, edit, delete and search extensions. Go to Service --> IPPBX Service, and click RELOAD to activate changes. IPPBX also offers its own extensions Line-in-use Call Back function.

  • Page 65: Delete An Extension

    2. Edit settings shown in Table 6.3.. 3. Click UPDATE to see the updated information. 6.3.2.3 Delete an Extension 1. Select an extension numbers. 2. Click DEL to remove the extension from the Extension Number. 6.3.2.4 Search an Extension 1. Type an extension number in the Search box, or click an extension number in Device ID list.
  • Page 66 Allow LAN Use Only Disable NAT Traversal Call Keep Alive Registered Keep Alive Try Peer-to-peer RTP DTMF Mode Advanced Settings Selective Call Blocking Check to reject registration and calls from WAN in a SIP ID same as the extension number. I.e., this extension must be on LAN.
  • Page 67 Block SIP redirection from the extension Forward Options Unavailable Call Forward Timeout To Next Forward Play Unavailable/Line-in-use Forward Prompt Line-in-use Forward Selective Call Forward Removing the blocked numbers by clicking the number from the list, and then click Select to ignore the forward settings of IP phone and honor the forward settings of IPPBX.

  • Page 68: Analog Phone

    6.3.3 Analog Phone The ANALOG PHONE MANAGEMENT page allows the administrator to create analog phones. Select Device --> Analog Phone, and one can add, edit, and delete analog phones. Go to Service --> IPPBX Service, and click RELOAD to activate changes. Connect an analog phone to a FXS port and configure the properties of the port as detailed in Table 6.3..
  • Page 69 2. Click DEL to remove the extension from the POTS Port. Table 6.3.3 FXS Extension Configuration Settings Field POTS Port Extension Number Pickup Group Unavailable Timeout User Voicemail Voicemail PIN Max Voicemail Space T.38 Enabled UDPTL Redundancy Level Input/Output gain Advanced Settings Selective Call Blocking Forward Options...

  • Page 70: Route Configuration

    Unavailable Call Forward Timeout to Next Forward Play Unavailable/Line-in-use Forward Prompt Line-in-use Forward Selective Call Forward 6.4 Route Configuration A route is a destination number pattern for outbound call matching. A pattern consists of digits 0-9 (including “-”), “*”, “#”, digit set, and wildcard characters like “.”, “X”, “Z”, and “N”. Table 6.4 explains digit set and wildcard characters.
  • Page 71 pattern. For most of the IP Phones, press “#” will immediately send out the dialed number. Table 6.4.1 Digit Set and Wildcard Characters for Route Patterns Expression [<digits>] . (dot) By selecting Route Management --> Route, the administrator can add, edit, delete and search routes in the Route Management page.

  • Page 72: Add A Route

    6.4.1 Add a Route 1. Enter settings shown in Table 6.4.1. 2. Click ADD to see the newly added route in the Route ID. 6.4.2 Edit a Route 1. Edit settings shown in Table 6.4.1 in a row. 2. Click APPLY in the row to update the settings. 6.4.3 Delete a Route 1.

  • Page 73: Route Group Configuration

    6.5 Route Group Configuration A routegroup groups routes into a logical superset of route patterns. Such abbreviation simplifies the association of multiple routes with a trunk, say, a PSTN line. A route must be included into at least one routegroup in order to take the route pattern into effect. Select Route Management "...

  • Page 74: Delete A Route Group

    2. Edit settings shown in Table 6.5. 3. Click BACK to see the updated information. 6.5.3 Delete a Route Group 1. Select a Group ID. 2. Click DEL to remove the route group from the Group ID. 6.5.4 Search a Route Group 1.

  • Page 75: Add A Sip Trunk

    The SIP TRUNK MANAGEMENT page allows the administrator to configure SIP trunks used by IPPBX. Select Trunk --> SIP Trunk, and one can add, edit, delete and search SIP trunks. Go to Service --> IPPBX Service, and click RELOAD to activate changes. 6.6.1 Add a SIP Trunk 1.
  • Page 76 2. Click GO to see the Update page. Table 6.6.1 SIP Trunk Configuration Settings Field Trunk Identifier Description Dynamic Peer SIP Proxy IP SIP Proxy Port Auth. Name Auth. Password Registration Required SIP Registrar IP SIP Registrar Port DID by Privilege DID of Extension Description A unique number consisting of digits only.
  • Page 77 DID Prefix DID Stripping Centrex DID IVR List Usergroup of Privilege Disable Fast Bridging Advanced Settings Please refer to 7.11 for details. Please refer to 6.2 for details. trunk numbers is therefore regarded as the direct line of the extension. # If you set a DID extension in a trunk, then only that extension can use this trunk to call out, and all incoming calls to this trunk will connect to that...
  • Page 78 DTMF Mode Try Peer-to-peer RTP From Caller ID Bandwidth Sensitive Bandwidth Limitation (kbps) Call Admission Control Allow <number> Concurrent Call(s) SIP Domain User Agent Enable ENUM Resolution Clear Bindings Prior Registration Disable NAT Traversal Anti-SIP Blocking Gateway Trunk Call Keep Alive Select a preferred DTMF mode, RFC 2833 or SIP INFO, for this trunk in the list.

  • Page 79: Digitmap Configuration

    Registered Keep Alive Delay Before/After Answering RFC2833 Payload Type 6.6.5 Digitmap Configuration The digitmap is for Centrex DID in SIP trunks. A pattern consists of digits 0-9 (including “-”), “*”, “#”, digit set, and wildcard characters like “.”, “X”, “Z”, and “N”. Note: The “#”...

  • Page 80: Add An Analog Pstn Phone

    The Analog PSTN TRUNK MANAGEMENT page allows the administrator to configure PSTN trunks. Select Trunk " Analog PSTN Trunk, and one can add, edit and delete PSTN trunks. Go to Service " IPPBX Service, and click RELOAD to activate changes. 6.7.1 Add an Analog PSTN Phone 1.
  • Page 81 Trunk Type Trunk Ports Description Port Selection Caller ID Detection Answering by Battery Reversal Detection DID of Extension ranges from 1 to 32. It should not overlap with existing PSTN trunk groups. Select the port type, FXO or FXS. If selecting FXS, users can see By Number and By Privilege in the DID of Extension list, and be able to configure DID Prefix and DID Stripping.
  • Page 82 DID Prefix DID Stripping IVR List Usergroup of Privilege Advanced Settings Input/Output Gain Minimum Disconnection Tone Delay Before/After Answering Call Time Restriction 1st Frequency Of On-cycle Tone Please refer to 7.11 for details. Please refer to 6.2 for details. be given by the service provider side so that a correct stripping could be configured accordingly.

  • Page 83: Pots Setting

    2nd Frequency Of On-cycle Tone 1st Frequency Of Off-cycle Tone 2nd Frequency Of Off-cycle Tone Min Duration Of On-cycle Tone Max Duration Of On-cycle Tone Min Duration Of Off-cycle Tone Max Duration Of Off-cycle Tone Forced Disconnection If This Duration (ms) Of Silence Detected 6.8 POTS Setting This page allows selection of country-based progress tones and/or impedance and/or compound type of POTS ports.

  • Page 84: Feature Configuration

    7 Feature Configuration A feature is a logical entity presenting a function module of IPPBX, e.g. meet-me conference, auto attendant, voice mail, music on hold, etc. Any configuration change to a feature requires clicking RELOAD in Service --> IPPBX Service to take effect. 7.1 Call Park During a call, the callee may want to continue the conversation using another phone.

  • Page 85: Life Line

    Parking Timeout 7.2 Life Line Life line feature allows specification of emergency number patterns to seize a PSTN line with absolute priority. For example, someone dials an emergency call while all PSTN lines are in use. In such case, if the called number matches any specified life line pattern, the PSTN line with longest talk time so far will be disconnected right away to allow the emergency call.

  • Page 86: Meet-Me Conference

    Table 7.2 Life line Configuration Settings Field Line Pattern Description 7.3 Meet-me Conference Meet-me conference enables conferencing of multiple parties from various sources. A party could dial in a conference from an internal IP phone, an external IP phone on Internet, an analog phone via PSTN, or an IP phone behind another IPPBX.

  • Page 87: Edit A Meet-Me Conference

    2. Click ADD to add a new conference room. The newly added room should display in the Room Number. 7.3.2 Edit a Meet-me Conference 1. Edit settings shown in a row. 2. Click APPLY at the end of the row to update the information. 7.3.3 Delete a Meet-me Conference 1.

  • Page 88: Music On Hold

    7.4 Music on Hold Music-on-hold (MOH) is used in several occasions for a single purpose—to comfort the waiting party with music. One could upload some candidate music files and pick one as the default one. Select Feature --> Music On Hold to manage MOH files. 7.4.1 Add a MOH File 1.

  • Page 89: Voicemail

    Media File Default MOH 7.5 Voicemail IPPBX has a built-in voice mail subsystem with a sophisticated IVR menu. A call to an extension in use or no answer could be configured to enter voice mail recording procedure. After leaving a message, a notification e-mail will be sent to the user owns the extension with or without the message in the form of an attached WAV file.
  • Page 90 Table 7.5 Voice Mail Configuration Settings Field Voicemail Pilot Number Minimum Message Time Maximum Message Time Maximum number of messages per account SMTP Server E-mail from Address Voicemail Available Space Check Send Alarm Email when Space Below Voicemail Space Left Description Number to access voice mail system IVR.

  • Page 91: Meet-Me Prompts

    SMTP Server Account SMTP Server Password 7.6 Meet-me Prompts This page allows replacing built-in meet-me conference prompts with user recordings. 1. Click a language and a prompt in the corresponding lists. 2. Click Browse to find a corresponding recording in the local storage. 3.

  • Page 92: Voicemail Prompts

    7.7 Voicemail Prompts This page allows replacing built-in voicemail system prompts with user recordings. 1. Click a language and a prompt in the corresponding lists. 2. Find a corresponding recording in the local storage. 3. Click PUT FILE to complete the replacement. 4.

  • Page 93: Broadcast

    Extension Unavailable Busy 7.8 Broadcast A User can arrange an event at the exact time in IPPBX. IPPBX will inform all users that set in the Callee Extensions list by ringing their extensions. For example, one arranges a meeting and wants to remind all attendants, he/she may enter settings. When the time set in Date/Time is up, IPPBX will call to the extensions, and then executes the Action to each of the calls.
  • Page 94 Table 7.8 Broadcast Configuration Settings Field Description Event A unique ID containing alphabets, numbers, and underscore only without spaces; 32 characters maximum. Action Select one of the three actions to execute when the Date/Time is Playback: Play the uploaded WAV file in the Upload File box to the callee extensions.

  • Page 95: Worktime

    Retry Time A period of time in minutes between two retrying. Wait Time Enter timeout in seconds when ringing a callee. Date/Time Select a Date/Time to trigger this broadcast event. Callee Extensions Intended extensions to be called at the Date/Time. 7.9 Worktime Worktime defines holidays and business hours for generic IVR application.

  • Page 96: Memo Call

    Table 7.9 Worktime Configuration Settings Field Description Group ID A unique ID containing numbers only. General Worktime The work time from Monday to Friday. Optional Worktime Special holidays or work day. User can set date and its work time, or set it to a whole-day holiday. 7.10 Memo Call A user can set a memo at a specific time, e.g.

  • Page 97: Edit A Memo Call

    7.10.2 Edit a Memo Call 1. Click the Management tab. 2. Click a Memo. 3. Edit settings shown in Table 7.10. 4. Click UPDATE to update the information. 7.10.3 Delete a Memo Call 1. Click the Management tab. 2. Select a Memo. 3.

  • Page 98: Interactive Voice Response (Ivr)

    Interactive Voice Response (IVR) helps a caller to select options from voice menus by pressing keys on a telephone keypad. With IVR, a caller can connect to an expected extension or a service promptly. IPPBX enables multiple configurable IVR menus in a single system, and each of them could have a hierarchy up to three layers.

  • Page 99: Edit An Ivr Menu

    3. Enter settings shown in Table 7.11. 4. Click SAVE to add the new IVR menu. 5. Click the IVR in the All IVR Menus list to see it as a tree view in Info. 6. For example, to create a basic Auto Attendant IVR for a trunk with Usergroup of Privilege dial_in: Enter an IVR Name, say Basic_AA Choose Thank you from Prompt list in Action Data block.
  • Page 100 Click ext and select a usergroup in the Group list in Action Data to allow dialing any extension in this usergroup. Click timeout and select actions except Next Layer and Select Language in the Action list to assign an action after the user response time is up.

  • Page 101: Ivr Prompts Management

    Call To No Action Prompt Select a prompt if Greeting or Announce is selected in the In-Hour Actions list. Extension Enter an extension number if Call To is selected in the In-Hour Actions list. Off-Hour Actions Select one action during the off hours. Greeting Announce Call To...

  • Page 102: Ivr Parameters

    7.11.5 IVR Parameters IVR Parameters page offers the administrator to set to options, Digit Input Timeout and User Response Timeout. Select Feature --> IVR, and then click IVR Parameters tab to see the configurations. Table 7.11.5 IVR Parameters Configuration Field Description Digit input timeout Enter timeout for digit collection, e.g.

  • Page 103: Example Provisioning

    8 Example Provisioning This chapter introduces several practical configuration examples of IPPBX deployment. The configuration of IPPBX is very flexible and the expressiveness of usergroups, routegroups, and trunks are scalable enough to support various network architectures. Users could refer to these examples and build a larger network involving multiple sites and advanced services.
  • Page 104 There are staff phones in cubes and offices, and utility phones in public areas. Each phone has one extension, and can call any extension without limitation. Only staff phones can call out to PSTN with a prefix 9. Incoming PSTN calls are answered by auto attendant and could be transferred to any extension.

  • Page 105: Case Ⅱ: Two Sites Configuration

    10. Create a PSTN trunk with ID “1”, port “1-2”, choose pstn-out as outbound routegroup, do not select any DID of extension, and select ext-all as the usergroup of privilege. 11. Return to usergroup configuration. For usergroup staff, click pstn1 in Associated Trunks, and select utility in Reachable User Group;...
  • Page 106 B-HQ B-BR ◆ Configuration steps in B-HQ: 1. Create usergroups named staff, utility, and ext-all. 2. Add staff and utility in the Reachable User Groups of ext-all. 3. Create a user account for each staff and assign it to usergroup staff. 4.
  • Page 107 7. Assign all extensions of utility phones to share the same user, public. 8. Create a route, pstn, with pattern “9Z.” with number of digits stripped “1”, no prefix. 9. Create a route, pstn-br, with pattern “90118621.” with number of digits stripped “8”, prefix “9”.
  • Page 108 privilege. 15. Return to usergroup configuration. For usergroup staff, select 100, pstnl in Associated Trunks and select utility in Reachable User Group; while for usergroup utility, only select staff in Reachable User Group. 16. Reload the IPPBX Service.

  • Page 109: Appendices

    9 Appendices 9.1 Keypad Default Settings for IPPBX IPPBX has some default keypad settings for general users to directly access functions via the keys on a phone. Table 91 Keypad Default Settings for IPPBX Keypad Description If extensions are in the same pickup group pickup group can press *8 to pick up the call in ringing state.

  • Page 110: Basic Commands

    Data: 8 bit Parity: none Stop: 1 bit Flow Control: none Click OK to connect. 9.2.2.2 Login Type in the login username and password (both are estcli). 9.2.2.3 Basic Commands This section describes basic command lines for general users. Help Display the help message command available for the level.
  • Page 111 be rejected. Show Display the system and network interface information. System Uptime Display the running time of the IPPBX system. CLI Command: show system uptime System Version Display the PBX firmware OS AP and CLI version. CLI Command: show system ver System Memory Space Display the PBX system memory space and usage information.

  • Page 112: Admin Commands

    Tool Ping Send ICMP echo request to determine if a network connection is established. CLI Command: tool ping <IP address> Trace Route Display the path between two computers. CLI Command: tool traceroute <destination IP address> <source IP address> 9.2.2.4 Admin Commands This section is for the system administrator and requires password to use these commands.

  • Page 113: Export Configuration

    CLI Command: service tftp < start / stop / restart> Note: This command is for system running only. The PBX configuration and the status in web interface will not be changed. DHCP Service Start, stop or restart the DHCP service. CLI Command: service dhcp <...
  • Page 114 Export only PBX configurations to TFTP directory. CLI Command: config pbxexport Revert PBX Configuration Revert PBX configurations to factory default. CLI Command: config revert Restore PBX Configuration Restore the PBX configurations from the remote TFTP or SSH server. CLI Command: config import <tftp / scp>://<url>:<filename> Debug This section is for debugging SIP log and dump.
  • Page 115 Show Users Display one or all PBX users’ information. CLI Command: list user <Login ID> / list user Add a User Add one PBX user. Restart the PBX server in Admin Commands after adding the user. CLI Command: add user -loginid <Login ID> -name <Name> -password <Password> -usergroup <Group ID>...

  • Page 116: Ip Phone Configuration

    The administrator can modify a PBX usergroup. Restart the PBX server in Admin Commands after modifying the usergroup. CLI Command: (Use one of the following commands) Command modify group <Group ID> Delete a Usergroup The administrator can delete a PBX usergroup. Restart the PBX server in Admin Commands after deleting the usergroup.
  • Page 117 Command modify ipphone –ipphone <Device ID> The administrator can also copy from one existing IP phone configuration to the other one. The command requires having the MAC address of destination IP phone. CLI Command: modify ipphone –ipphone <Destination Device ID> -mac <Destination MAC Address>...
  • Page 118 Delete an IP Phone The administrator can delete an IP phone. Restart the PBX server in Admin Commands after deleting the phone. CLI Command: del ipphone <Device ID> Extension of IP Phone Configuration The administrator can display, add, edit or delete extensions of IP phones. Show Extensions of IP Phones Display one or all extensions’...
  • Page 119 The administrator can also copy from one existing extension configuration to the other one. CLI Command: modify ipexten –exten <Destination Extension Number> -device -maxvmspace <Max Voicemail Space in Kbytes> -unavtimeout <Time in Second> -lanonly <yes / no> -natdiable <yes / no> -callalive <yes / no>...
  • Page 120 <Destination Device ID> -clonefrom <Source Extension Number>, <Source Device ID> Delete an Extension of IP Phone The administrator can delete an extension of IP phone. Restart the PBX server in Admin Commands after deleting the phone. CLI Command: del ipexten <Extension Number> Analog Phone Configuration The administrator can display, add, edit or delete analog phones.
  • Page 121 The administrator can also copy from one existing extension configuration to the other one. CLI Command: modify analogphone –port <POTS Port> -clonefrom <Source POTS Port> Delete an Analog Phone jp: Japanese. -t38enable <auto / yes / no> -udptl <UDPTL Redundancy Level> -ingain <Input Gain>...
  • Page 122 The administrator can delete the information of an analog phone. Restart the PBX server in Admin Commands after deleting the information. CLI Command: del analogphone <POTS Port> Route Configuration The administrator can display, add, edit or delete routes. Show Routes Display one or all PBX routes’...
  • Page 123 CLI Command: list rg <Group ID> / list rg Add a Routegroup Add one routegroup, and restart the PBX server in Admin Commands after adding the routegroup. CLI Command: add rg <Group ID> Modify a Routegroup The administrator can modify a routegroup. Restart the PBX server in Admin Commands after modifying the routegroup.
  • Page 124 The administrator can modify SIP trunk. Restart the PBX server in Admin Commands after modifying the SIP Trunk. CLI Command: (Use one of the following commands) Command modify siptrunk –trunkid <Trunk Identifier> Parameter Value -description <Description> -dynapeer <yes / no> -name <Auth.
  • Page 125 The administrator can also copy from one existing SIP trunk configuration to the other one. CLI Command: modify siptrunk –trunk <Destination Trunk Identifier> -clonefrom <Source Trunk Identifier> Delete a SIP Trunk The administrator can delete SIP trunk. Restart the PBX server in Admin Commands after deleting the SIP trunk.
  • Page 126 CLI Command: (Use one of the following commands) Command modify analogtrunk –pstn <Trunk Group> Parameter Value -description <Description> -seleport <ANR / AR / DNR / DR> Note: The above commands represent the following configurations. ANR: ascending and not rotating. AR: ascending and rotating.
  • Page 127 The administrator can also copy from one existing analog PSTN trunk configuration to the other one. CLI Command: modify analogtrunk –pstn <Destination Trunk Group> -clonefrom <Source Trunk Group> Delete an Analog PSTN Trunk The administrator can delete any analog PSTN trunk. Restart the PBX server in Admin Commands after deleting the trunk.

  • Page 128: Voicemail Box Menu Tree

    Other List Apart from listing users and usergroups, the administrator can also list other items such as route, routegroup, extensions, IP phone and SIP trunks. CLI Command: list <route / rg / ipextension / ipphone / siptrunk> 9.3 Voicemail Box Menu Tree This section displays the options for IPPBX voicemail box once users login.
  • Page 129 |-2.Enter a different number |-*.Cancel |-3.Hear the message envelope |-4.Place the outgoing call |-8.Transfer message to another user |-Please press a number you want to call and then press # |-*.Cancel |-*.Return to the main menu |-4.Play the previous message |-5.Repeat the current message |-6.Play the next message |-7.Delete this message...
  • Page 130 |-2.Change folder |-3.Advanced function |-0.Mail box function |-2.Call the person who send this message |-1.Call this number |-2.Enter a different number |-*.Cancel |-3.Hear the message envelope |-4.Place an outgoing call |-*.Return to the main menu |-4.Play the previous message |-5.Repeat the current message |-6.Play the next message |-7.Delete this message |-8.Transfer this message to another user...
  • Page 131 |-*.Help |-#.Exit |-#.Cancel |-3.Advanced function |-4.Place outgoing call |-*.Return the main menu |-0.Mail box function |-1.Record your unavailable message |-1.Accept the recording |-2.Listen to it |-3.Re-record it |-2.Record your busy message |-1.Accept the recording |-2.Listen to it |-3.Re-record it |-3.Record your name |-1.Accept the recording |-2.Listen to it |-3.Re-record it...
  • Page 132 SMCPBX10...

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