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All Operators Must Read These Instructions Before Use
Always follow these safety guidelines. Failure to do so may result in serious bodily injury or death.
General Power Tool Safety Warnings
Read all safety warnings and all instructions. Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.
Save all warnings and instructions for future reference.
The term "power tool" in the warnings refers to your mains- operated (corded) power tool or battery-operated (cordless) power tool.
This indicates a hazardous situation, which, if not followed, will result in serious injury or death.
This indicates a hazardous situation, which, if not followed, could result in serious injury or death.
This indicates a hazardous situation, which, if not followed, could result in minor or moderate injury.
Work Area Safety
Keep work area clean and well lit. Cluttered or dark areas invite accidents.
Do not operate power tools in explosive atmospheres, such as in the presence of flammable liquids, gases or dust. Power tools create sparks which may ignite the dust or fumes.
Keep children and bystanders away while operating a power tool. Distractions can cause you to lose control.
Electrical Safety
Personal Safety
Use safety equipment. Always wear eye protection. Protective equipment such as dust mask, non-skid safety shoes, hard hat, or hearing protection used for appropriate conditions will reduce personal injuries.
Prevent unintentional starting. Ensure the switch is in the off-position before connecting to power source and/ or battery pack, picking up or carrying the tool. Carrying power tools with your finger on the switch or energising power tools that have the switch on invites accidents.
Remove any adjusting key or wrench before turning the power tool on. A wrench or a key left attached to a rotating part of the power tool may result in personal injury.
Do not overreach. Keep proper footing and balance at all times. This enables better control of the power tool in unexpected situations.
Dress properly. Do not wear loose clothing or jewelry. Keep your hair, clothing and gloves away from moving parts. Loose clothes, jewelry or long hair can be caught in moving parts.
Power Tool Use + Care
Do not force the power tool. Use the correct power tool for your application. The correct power tool will do the job better and safer at the rate for which it was designed.
Do not use the power tool if the switch does not turn it on and off. Any power tool that cannot be controlled with the switch is dangerous and must be repaired.
Disconnect the plug from the power source and/or the battery pack from the power tool before making any adjustments, changing accessories, or storing power tools. Such preventive safety measures reduce the risk of starting the powertool accidentally.
Store idle power tools out of the reach of children and do not allow persons unfamiliar with the power tool or these instructions to operate the power tool. Power tools are dangerous in the hands of untrained users.
Maintain power tools. Check for misalignment or binding of moving parts, breakage of parts and any other condition that may affect the power tool's operation. If damaged, have the power tool repaired before use. Many accidents are caused by poorly maintained power tools.
Keep cutting tools sharp and clean. Properly maintained cutting tools with sharp cutting edges are less likely to bind and are easier to control.
Service
Have your power tool serviced by a qualified repair person using only identical replacement parts. This will ensure that the safety of the power tool is maintained.
Pole Hedge Trimmer Safety
Keep all parts of the body away from the cutter blade. Do not remove cut material or hold material to be cut when blades are moving. Make sure the switch is off when clearing jammed material. A moment of inattention while operating the hedge trimmer may result in serious personal injury.
Carry the hedge trimmer by the handle with the cutter blade stopped. Blades coast after turn off. Proper handling of the hedge trimmer will reduce possible personal injury from the cutter blades.
Keep hands away from blade. Contact with blade will result in serious personal injury.
Use both hands when operating the hedge trimmer. Using one hand could cause loss of control and result in serious personal injury.
Hold the power tool by insulated gripping surfaces only, because the cutter blade may contact hidden wiring or its own cord. Cutter blades contacting a "live" wire may make exposed metal parts of the power tool "live" and could give the operator an electric shock.
Keep cable away from cutting area. During operation the cable may be hidden in shrubs and can be accidentally cut by the blade.
Inspect the area to be cut and remove any foreign objects that will influence your cutting. If the foreign objects can not be removed, e.g. wire fences, please mark and remember it to avoid toughing them during cutting.
Hold the hedge trimmer properly with both hands.
Additional Safety Rules for Pole Hedge Trimmer
Recommendation for the use of a residual current device with a tripping current of 30 mA or less
Instructions for proper assembly of the handle and/or guard if the hedge trimmer is shipped without the handle or guard in place. In addition, the following warning statement shall be included in the instructions:
Only use with handle and guard properly assembled to hedge trimmer. The use of the hedge trimmer without the proper guard or handle provided may result in serious personal injury.
If devices or facilities are available for the extraction and collection of dust, ensure these are connected or properly used. Use of these devices can reduce dust related hazards.
Remove any blade that has been damaged. Always make sure that the blade is installed correctly and securely fastened before each use. Failure to do so can cause serious injury.
Never cut any material over 0.7 in. (18 mm) in diameter.
Do not use the safety guard or clipping deflector as a gripping surface.
Service on the product must be performed by qualified repair personnel only. Service or maintenance performed by unqualified personnel could result in injury to the user or damage to the product.
If the power supply cord is damaged, it must be replaced only by the manufacturer or by an authorized service center to avoid risk.
Do not use the hedge trimmer if the switch does not turn it on and off. Any power tool that cannot be controlled with the switch is dangerous and must be repaired.
Use the hedge trimmer and accessories in accordance with these instructions, taking into account the working conditions the work to be performed. Use of the power tool for operations different from intended use could lead to a hazardous situation.
Training
Read the instructions carefully. Be familiar with the controls and the proper use of the product.
Never allow people unfamiliar with these instructions or children to use the product. Local regulations can restrict the age of the operator.
Keep in mind that the operator or user is responsible for accidents or hazards occurring to other people or their property.
Preparation
This product can cause serious injuries. Read the instructions carefully for the correct handling, preparation, maintenance, starting and stopping of the product. Become familiar with all controls and the proper use of the product.
Never allow children to use the pole hedge trimmer.
Beware of overhead power lines.
Never operate the product while people, especially children, or pets are nearby.
Dress properly. Do not wear loose clothing or jewellery, which can be caught in moving parts. Use of sturdy gloves, non-skid footwear and safety glasses is recommended.
Wear eye protection and stout shoes at all times while operating the product.
If the cutting attachment strikes any foreign object or the product starts making any unusual noise or vibration, shut off the power source and allow the product to stop. Switch the product off, disconnect it from the power supply and take the following steps:
inspect for damage;
check for, and tighten, any loose parts;
have any damaged parts replaced or repaired with parts having equivalent specifications.
Operation
Use the product only in daylight or good artificial light.
Never operate the product with damaged guards or shields or without guards or shields in place.
Keep hands and feet away from the cutting device at all times and especially when switching on the motor.
Before using the product and after any impact, check for signs of wear or damage and repair as necessary.
Always disconnect the product from the power supply (i.e., remove the plug from the power supply)
whenever leaving the product unattended;
adjusting the working position of the cutting device;
before clearing a blockage;
before checking, cleaning or working on the product;
after striking a foreign object;
whenever the product starts vibrating abnormally.
Ensure that the pole hedge trimmer is correctly located in a designated working position before starting the engine.
While operating the pole hedge trimmer, always ensure that the operating position is safe and secure, especially when using steps or a ladder.
Do not operate the pole hedge trimmer with a damaged or excessively worn cutting device.
Always ensure that all handles and guards are fitted when using the pole hedge trimmer. Never attempt to use an incomplete pole hedge trimmer or one fitted with an unauthorized modification.
Always use two hands to operate a pole hedge trimmer fitted with two handles.
Always be aware of your surroundings and stays alert for possible hazards of which you may not be aware due to the noise of the product.
Take care against injury to feet and hands from the cutting device.
Always ensure that the air vents are kept clear of debris.
Wear slip-resistant foot protection and protective clothing when using this product.
Always keep proper footing and operate the product only when standing on a fixed, secure and level surface. Change working positions regularly to avoid tiredness and ensure a comfortable working position at all times.
Never use replacement parts or accessories not provided or recommended by the manufacturer.
The use of this product may be restricted by regional or local regulations.
Vibration + Noise Reduction
To reduce the impact of noise and vibration emission, limit the time of operation, use low-vibration and low-noise operating modes as well as wear personal protective equipment.
Take the following points into account to minimise the vibration and noise exposure risks.
Only use the product as intended by its design and these instructions.
Ensure that the product is in good condition and well maintained.
Use correct attachments for the product and ensure they are in good condition.
Keep tight grip on the handles/grip surface.
Maintain this product in accordance with these instructions and keep it well lubricated ( where appropriate).
Plan your work schedule to spread any high vibration tool use across a longer period of time.
Emergency
Familiarize yourself with the use of this product by means of this instruction manual. Memorize the safety directions and follow them to the letter. This will help to prevent risks and hazards.
Always be alert when using this product, so that you can recognize and handle risks early. Fast intervention can prevent serious injury and damage to property.
Switch off and disconnect from the power supply if there are malfunctions. Have the product checked by a qualified professional and repaired, if necessary, before you operate it again.
Residual Risks
Even if you are operating this product in accordance with all the safety requirements, potential risks of injury and damage remain. The following dangers can arise in connection with the structure and design of this product:
Health defects resulting from vibration emission if the product is being used over long periods of time or not adequately handled and properly maintained.
Injuries and damage to property due to broken cutting attachments or the sudden impact of hidden objects during use.
Danger of injury and property damage caused by flying objects.
This product produces an electromagnetic field during operation. This field may under some circumstances interfere with active or passive medical implants! To reduce the risk of serious or fatal injury, we recommend persons with medical implants to consult their doctor and the medical implant manufacturer before operating this product.
Electric Safety
Ground fault circuit interrupter (GFCI) protection should be provided on the circuit(s) or outlet(s) to be used for this electric pole hedge trimmer. Receptacles are available having built-in GFCI protection and may be used for this measure of safety.
To prevent electric shock, use only with an extension cord suitable for outdoor use, such as SW-A, SOW-A, STW-A, STOW-A, SJW-A, SJOW-A, SJTW-A, or SJTOW-A.
Before use, check that the extension cord is in good condition. When using an extension cord, make sure to use one heavy enough to carry the current product. An undersized cord will cause a drop in line voltage resulting in loss of power and overheating.
Electric shock may cause SEVERE INJURY or DEATH. Heed these warnings:
Extension Cord Length | Up to 50 ft (15 m) | +50 ft - 100 ft (+15 m - 30 m) |
Wire Gauge (A.W.G.): | 16 | 14 |
To reduce the risk of electric shock, this appliance has a polarized plug (i.e., one blade is wider than the other). Use this appliance only with a polarized UL-, CSA-, or ETL-listed extension cord recommended for outdoor, all-weather use.
The appliance plug will fit into a polarized extension cord only one way. If the appliance plug does not fit fully into the extension cord, reverse the plug. If the plug still does not fit, obtain a correct polarized extension cord. A polarized extension cord will require the use of a polarized wall outlet. The extension cord plug will fit into the polarized wall outlet only one way. If the plug does not fit fully into the wall outlet, reverse the plug. If the plug still does not fit, contact a qualified electrician to install the proper wall outlet. Do not modify the appliance plug, extension cord receptacle, or extension cord plug in any way.
To prevent the appliance cord from disconnecting from the extension cord during operation, use the onboard extension cord restraint hook and/or make a knot with the two cords as shown in Table 1.
Table 1. Method of Securing Extension Cord
Double-Insulated Appliances
In a double-insulated appliance, two systems of insulation are provided instead of grounding. No grounding means is provided on a double-insulated appliance, nor should a means for grounding be added to the appliance. Servicing a doubleinsulated appliance requires extreme care and knowledge of the system, and should be performed only by qualified service personnel at an authorized Snow Joe ® + Sun Joe ® dealer. Replacement parts for a double-insulated appliance must be identical to the parts they replace. A double-insulated appliance is marked with the words "Double Insulation" or "Double Insulated." The symbol (square within a square) may also be marked on the appliance.
DOUBLE-INSULATED: GROUNDING NOT REQUIRED. WHEN SERVICING, USE ONLY IDENTICAL REPLACEMENT PARTS.
This pole hedge trimmer is double-insulated, eliminating the need for a separate grounding system. Use only identical replacement parts. Read the instructions before servicing double-insulated appliances. Use this electric pole hedge trimmer only as described in this manual.
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all instructions on the machine before attempting to assemble and operate.
Symbols | Descriptions | Symbols | Descriptions |
![]() | READ THE OPERATOR'S MANUAL(S) – Read, understand, and follow all instructions in the user manual(s) before attempting to assemble and operate. | | SAFETY ALERT – Indicates a precaution, a warning, or a danger. |
![]() | Do not expose the unit to rain or wet conditions. | ![]() | WEAR EYE AND HEARING PROTECTION – For protection against injury, wear ear defenders and safety goggles. |
![]() | Wear protective gloves and non-slip footwear when using the machine and handling debris. | ![]() | ROTATING BLADES – Keep hands and feet away from openings while the trimmer is running. |
![]() | SWITCH OFF! Remove plug from outlet before cleaning or conducting maintenance checks. | ![]() | SWITCH OFF! Remove plug from outlet immediately if the cord is damaged or cut. |
![]() | Keep bystanders a safe distance away from the work area. | ![]() | SHOCK HAZARD – Keep at least 33 ft (10 m) away from power lines. Do not overreach. Keep proper footing and balance at all times. |
![]() | Double Insulation. |
Read the owner's manual and safety instructions carefully before operating the electric pole hedge trimmer. Compare the illustration below to the electric pole hedge trimmer in order to become familiar with the location of the various controls and adjustments. Save this manual for future reference.
Cutting blade
Blade cover
Air vents
Pivot button
Telescoping pole
Support
Locking knob
Cam-lock
Front handle foam grip
Bracket
Safety lock button
Rear handle
Shoulder strap
Carabiner hook
Trigger switch
Extension cord restraint hook
Appliance cord
Motor | 4 A | Blade Length | 21 in. (53.3 cm) |
Rated Voltage | 120V ~ 60 Hz | Cutting Diameter Max | 0.7 in. (1.8 cm) |
No Load Speed | 3300 ± 10% rpm | Telescopic Pole | 6.4 ft to 7.9 ft (1.95 m to 2.4 m) |
Blade Movement | Dual-action | Overhead Reach | 14 ft (4.3 m) |
Multi-Angle Head | -90º, -60º, -30º, 0º, 30º, 60º | Net Weight | 8.8 lbs (4 kg) |
Blade Material | Rust-resistant steel blades |
Carton Contents
Electric hedge trimmer head
Rear handle with telescoping pole
Blade cover
Shoulder strap
Manual with registration card
Carefully remove the electric pole hedge trimmer and check to see that all of the above items are supplied.
Inspect the product carefully to make sure no breakage or damage occurred during shipping. If you find damaged or missing parts, DO NOT return the unit to the store. Please call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging material until you are ready to use the electric pole hedge trimmer. The packaging is made of recyclable materials. Properly dispose of these materials in accordance with local regulations or save the packaging for long-term product storage.
The equipment and packaging material are not toys. Do not let children play with plastic bags, foils, or small parts. These items can be swallowed and pose a suffocation risk!
The pole hedge trimmer must be fully assembled before operation! Do not use a pole hedge trimmer that is only partly assembled or assembled with damaged parts!
Follow the assembly instructions step-by-step and use the figures provided as a visual guide to easily assemble the pole hedge trimmer.
Do not connect the pole hedge trimmer to the power supply before it is completely assembled.
NOTE: Take care of small parts that are removed during assembly or when making adjustments. Keep them secure to avoid loss.
Assembling the Tool
The telescoping pole and trimmer head come unassembled. Before using the pole hedge trimmer, a one-time assembly is required.
Align the telescoping pole with the trimmer head.
Insert the telescoping pole into the trimmer head locking base until the lock holes click into place (Fig. 1).
NOTE: You may need to slightly rotate the pole from side until it locks into place.
Slide the locking knob onto the locking base and rotate the locking knob clockwise to secure (Fig. 2).
Make sure the rear handle is properly aligned with the blade.
Make sure the telescoping pole is inserted to a full stop and the locking knob is properly tightened before using the pole hedge trimmer.
Failure to lock the telescoping pole as directed above could result in serious injury or death.
Attaching the Shoulder Strap
Always attach the shoulder strap to the pole hedge trimmer. Use the shoulder strap to help support the trimmer while in use; do not carry the pole hedge trimmer with only your hands.
Wear the shoulder strap over the left shoulder so that the hook stays at your right hand side.
Fasten the carabiner hook to the bracket on the pole (Fig. 3).
Adjust the length of the strap to attain a comfortable working position.
In case of emergency, tug the quick-release latch on the shoulder strap. The machine will be released from the strap (Fig. 4).
Connecting to Power Supply
This product is designed with a cord restraint hook that prevents the extension cord from disconnecting during operation.
Only connect the electric pole hedge trimmer to a working 120V outlet using a heavy-duty outdoor extension power cord.
Make a loop in the extension cord and push it up through the hole in the handle and around the cord restraint hook, then connect the extension cord to the appliance cord (Fig. 5).
Always wear safety goggles or safety glasses with side shields when operating power tools. Failure to do so could result in objects being thrown into your eyes, resulting in possible serious injury.
Do not use any attachments or accessories not recommended by the manufacturer of this product. The use of attachments or accessories not recommended can result in serious personal injury.
Starting + Stopping
Ensure the blade does not touch any objects before turning on the pole hedge trimmer.
To turn the tool ON, push and hold the safety lock button (located on the rear handle) with your thumb and then squeeze the trigger switch with your fingers. Once the tool is running, you can release the safety lock button (Fig. 6).
To turn the tool OFF, release the trigger switch (Fig. 6).
NOTE: Do not press the trigger switch until you are ready to make a cut.
Adjusting the Telescoping Pole
Disconnect the pole hedge trimmer from the power supply.
Unclip the cam-lock to release the pole (Fig. 7).
Extend the pole to the desired length (Fig. 8).
NOTE: Push poles toward each other to shorten the pole or pull them away from each other to lengthen the pole. Only extend the pole to the minimum length required to reach the hedges to be trimmed.
Lock the pole in position by closing the cam-lock (Fig. 9), and ensure that the pole is secure. If the pole telescopes when the cam-lock is closed, the nut may need tightening.
Extend the telescoping pole only to the length required to reach the hedges being trimmed. Adjust your hand placement on the telescoping pole of the pole hedge trimmer in order to keep proper balance.
Do not attempt to use the pole hedge trimmer at a length which does not allow you to achieve proper footing and balance at all times!
Failure to lock the telescopic pole cam-lock as directed could result in personal injury.
Tightening the Bolt
The retaining bolt may need tightening to secure the telescopic pole in place.
Adjusting Pivoting Head
The pole hedge trimmer head can be rotated into 6 different cutting angles.
Always disconnect the pole hedge trimmer from the power supply.
Place the pole hedge trimmer on a sturdy flat surface.
Press the pivot button and adjust the trimmer head to the desired angle (Fig. 11).
Ensure the trimmer head is locked in position when the button is released.
NOTE: Failure to properly secure the trimmer head may result in personal injury and/or property damage.
The trimmer head can be adjusted in six different positions. Always ensure the head is securely locked! Do not attempt to use the pole hedge trimmer with the head in any other position or unlocked!
Do not place your hand between pivoting head and locking base. Failure to heed this caution could result in a pinch point injury.
Check the tool, its power cord and plug as well as accessories for damage before each use. Do not use the tool if it is damaged or shows wear.
Double check that the accessories and attachments are properly fixed.
Always hold the tool on its handles. Keep the handles dry to ensure safe support.
Ensure that the air vents are always unobstructed and clear. Clean them if necessary with a soft brush. Blocked air vents may lead to overheating and damage the tool.
Switch the tool off immediately if you are disturbed while working by other people entering the working area. Always let the tool come to a complete stop before putting it down.
Do not overwork yourself. Take regular breaks to ensure you can concentrate on the work and have full control over the tool.
Ensure the extension cord will not touch the blade during operating; there is danger of electric shock.
Trimming Times
Green leaf hedges | June to October |
Evergreens | April to August |
Conifers and other fast growing shrubs | Every 6 – 8 weeks |
Cutting Tips
Always hold the pole hedge trimmer with both hands. Never hold shrubs with one hand and operate pole hedge trimmer with the other. Failure to heed this warning can result in serious injury.
Clear the area to be cut before each use. Remove all objects such as cords, lights, wire, or loose string which can become entangled in the cutting blade and create a risk of serious personal injury.
Using the Pole Hedge Trimmer
To use the pole hedge trimmer for trimming tall, hard-to- read hedges or shrubs, hold the trimmer at the position shown below (Fig. 12). Pivot the power head to several different positions to shape or sculpt shrubs or hedges.
To use pole hedge trimmer for trimming the bottoms and sides of hedges and shrubs, hold the pole trimmer at the position shown below (Fig. 13).
To use pole hedge trimmer for trimming low-lying foliage or ground cover, hold the pole hedge trimmer at the position as shown below (Fig. 14).
Do not use the pole hedge trimmer for cutting stems greater than 0.70" (1.8 cm) (or approximately 3/4 in. thick).
Use the pole hedge trimmer only for cutting normal shrubbery found around houses and buildings.
Do not force the pole hedge trimmer through dense growth. A slight back and forth sawing action may ease the cutting of larger, more dense growth. If the pole hedge trimmer begins to slow down, reduce the rate of speed at which you are trying to cut. If the pole hedge trimmer becomes jammed, immediately turn the trimmer off. Disconnect the plug from the power source and clear the jammed debris from the cutter blades.
Before inspecting, cleaning, or servicing the machine, disconnect the plug from power source and wait for all moving parts to stop. Failure to follow these instructions can result in serious personal injury or property damage.
When servicing, use only identical replacement parts. Use of any other parts may create a hazard or cause product damage.
Avoid using solvents when cleaning plastic parts. Most plastics are susceptible to damage from various types of commercial solvents and may be damaged by their use. Use clean cloths to remove dirt, dust, oil, grease, etc.
Do not at any time let brake fluids, gasoline, petroleum-based products, penetrating oils, etc., come in contact with plastic parts. Chemicals can damage, weaken, or destroy plastic which may result in serious personal injury.
Blades are sharp. When handling the blade assembly, wear non-slip, heavy-duty protective gloves. Do not place your hand or fingers between blades or in any position where they could get pinched or cut. NEVER touch the blades or service the unit with the power supply connected.
Store the pole hedge trimmer in the blade cover provided. Store it in a dry location out of the reach of children.
When servicing, use only identical replacement parts. Use of any other parts can create a hazard or cause product damage. Please contact an authorized Snow Joe® + Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563) for all replacement parts and accessories for your product.
Lubricate the Blades
For easier operation and longer blade life, lubricate the pole hedge trimmer blade before and after each use.
Stop the motor and disconnect the unit from the power supply.
Lay the pole hedge trimmer on a flat surface. Apply lightweight machine oil along the edge of the top blade (Fig. 15).
If you will be using the pole hedge trimmer for an extended period, it is advisable to stop work intermittently in order to re-oil the blade.
NOTE: Do not oil while the pole hedge trimmer is running.
Stop the motor and disconnect from the power supply.
Lubricate the pole hedge trimmer as described above.
Reconnect to the power source and resume use.
Cleaning the Pole Hedge Trimmer
Stop the motor and disconnect from power supply.
Clean dirt and debris from the body of the pole hedge trimmer, using a damp cloth with a mild detergent.
NOTE: Do not use any strong detergents on the plastic housing or the handle, as they can be damaged by certain aromatic oils such as pine and lemon, and by solvents such as kerosene.
The product comes in a package that protects it against damage during shipping. Keep the package until you are sure that all parts have been delivered and the product is functioning properly. Recycle the package afterwards.
WEEE symbol. Waste electrical product should not be disposed of with household waste. Please recycle where facilities exist. Check with you local authority or local store for recycling advice.
Storage
Stop the motor and disconnect from the power supply.
Clean the pole hedge trimmer thoroughly before storing.
Always place the blade cover on the blade before storing or transporting the pole hedge trimmer. Use caution to avoid the sharp teeth of the blade.
Store the pole hedge trimmer indoors, in a dry place that is inaccessible to children. Keep away from corrosive agents such as garden chemicals and de-icing salts.
Always store the pole hedge trimmer in a place that is inaccessible to children. The ideal storage temperature is between 50ºF and 86ºF (10ºC and 30ºC).
We recommend using the original package for storage or covering the product with a suitable cloth or enclosure to protect it against dust.
Service + Support
If your Sun Joe® electric pole hedge trimmer requires service or maintenance, please call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).
Model + Serial Numbers
When contacting the company or reordering parts, you will need to provide the model and serial numbers of your product. These are found on the decal affixed to the housing or handle of your electric pole hedge trimmer. Copy these numbers into the space provided below.
Problems | Possible Cause | Possible Solution |
Product does not start |
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Product does not reach full power |
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Unsatisfactory result |
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Excessive vibration or noise |
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ALWAYS use only authorized Snow Joe® + Sun Joe® replacement parts and accessories. NEVER use replacement parts or accessories that are not intended for use with this pole hedge trimmer. Contact Snow Joe® + Sun Joe® if you are unsure whether it is safe to use a particular replacement part or accessory with your pole hedge trimmer. The use of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.
Accessories | Item | Model |
![]() | Universal wall bracket with mounting hardware | SJWB (Fits most Snow Joe® + Sun Joe® tools) |
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe® + Sun Joe® to provide notice of such changes. Accessories can be ordered online at sunjoe.com or via phone by contacting the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
Download SunJoe SJH902E - Electric Telescoping Pole Hedge Trimmer Manual
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