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Warranty and Limitation of Liability
LIMITED WARRANTY. ShoreTel warrants to the end user ("Customer") that this
product will be free from defects in workmanship and materials, under normal use and
service, for one year from the date of purchase from ShoreTel or its authorized reseller.
ShoreTel's sole obligation under this express warranty shall be, at ShoreTel's option and
expense, to repair the defective product or part, deliver to Customer an equivalent product
or part to replace the defective item, or if neither of the two foregoing options is
reasonably available, ShoreTel may, in its sole discretion, refund to Customer the purchase
price paid for the defective product. All products that are replaced will become the
property of ShoreTel. Replacement products or parts may be new or reconditioned.
ShoreTel warrants any replaced or repaired product or part for ninety (90) days from
shipment, or the remainder of the initial warranty period, whichever is longer.
Products returned to ShoreTel must be sent prepaid and packaged appropriately for safe
shipment, and it is recommended that they be insured or sent by a method that provides for
tracking of the package. Responsibility for loss or damage does not transfer to ShoreTel
until the returned item is received by ShoreTel. The repaired or
replaced item will be shipped to Customer, at ShoreTel's expense, not later than thirty
(30) days after ShoreTel receives the defective product, and ShoreTel will retain risk of
loss or damage until the item is delivered to Customer.
EXCLUSIONS. ShoreTel will not be liable under this limited warranty if its testing and
examination disclose that the alleged defect or malfunction in the product does not exist
or results from:
•
Failure to follow ShoreTel's installation, operation, or maintenance instructions.
•
Unauthorized product modification or alteration.
•
Unauthorized use of common carrier communication services accessed through
the product.
•
Abuse, misuse, negligent acts, or omissions of Customer and persons under
Customer's control or
•
Acts of third parties, acts of God, accident, fire, lightning, power surges or
outages, or other hazards.
WARRANTY EXCLUSIVE. IF A SHORETEL PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE
PURCHASE
PRICE PAID, AT SHORETEL'S OPTION. TO THE FULL EXTENT ALLOWED BY
LAW,
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE
IN LIEU
OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR
IMPLIED,
EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,
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