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Troubleshooting
Related Manuals for Motorola solutions Openpath OP-2ESH-POE
Summary of Contents for Motorola solutions Openpath OP-2ESH-POE
- Page 1 OPENPATH SINGLE DOOR CONTROLLER INSTALLATION GUIDE...
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Page 2: Revisions
© 2023, Openpath Security, Inc. All rights reserved. Allegion, ENGAGE technology and Schlage are trademarks of Allegion plc, its subsidiaries and/or affiliates in the United States and other countries. Safari is a trademark of Apple Inc., registered in the U.S. and other countries and regions. PDF-20230119-EN ... -
Page 3: Table Of Contents
TABLE OF CONTENTS REVISIONS TABLE OF CONTENTS BEFORE YOU START CONDUCTING SITE SURVEYS FOR MORE INFORMATION INSTALLATION NETWORK REQUIREMENTS POWER REQUIREMENTS SELECTING A BACKUP BATTERY MOUNTING INSTRUCTIONS INSTALL ON A STANDARD US 1-GANGE BOX MONITOR TAMPER ALERTS WIRING OPENPATH READERS WIRING INFORMATION STANDARD WIRING CONFIGURATION WIRING FAIL SAFE AND FAIL SECURE LOCKING HARDWARE PROVISIONING THE SDC REQUIREMENTS CREATE SDC... -
Page 4: Before You Start
BEFORE YOU START This Installation Guide explains how to install and configure the Openpath Embedded USB Smart Reader (SDC) as part of an Openpath Access Control system. CONDUCTING SITE SURVEYS Before installing Openpath hardware, conduct a customer site survey to determine the following: ... -
Page 5: Installation
INSTALLATION NETWORK REQUIREMENTS An Ethernet connection with DHCP can be used to connect the SDC to the Local Area Network (LAN). You also need to configure firewall settings to communicate with the Openpath system, which uses the following outbound ports: ... -
Page 6: Selecting A Backup Battery
SELECTING A BACKUP BATTERY While not required, Openpath recommends having a backup battery in case of power outages. The size of battery depends on your setup and how long you want to power the system. Table 1 Power requirements (24V) Smart Reader (2) 0.25A Locking hardware (while engaged) 0.25A--0.5A... -
Page 7: Monitor Tamper Alerts
Note: For a double gang box, follow the directions above, using additional 6-32 screws. Figure 1 Mounting SDC to wall 1. Use the provided drywall screws (C) and anchors (not shown) to attach backplate (B) to wall. 2. Snap on main housing (D) to backplate (B). 3. -
Page 8: Wiring Openpath Readers
WIRING OPENPATH READERS Openpath Readers and SDCs communicate via RS-485. The following wire types are compatible, listed in the order of preference which impacts distance. Shielded CAT6A (recommended, additional two pairs can be used for sensors) Shielded CAT6 ... - Page 9 Recommended maximum cable length: 300 ft (91 m) with CAT6 or 500 ft (152 m) if two wire pairs are used for GND and VIN (power). For shielded wiring: Connect one side of the drain wire (the shield around the wires) to the GND terminal on the SDC.
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Page 10: Standard Wiring Configuration
STANDARD WIRING CONFIGURATION Figure 2 Example SDC wiring WIRING FAIL SAFE AND FAIL SECURE LOCKING HARDWARE Fail safe and fail secure are ways of configuring locking hardware: Fail safe hardware unlocks when power is interrupted. Fail secure hardware locks when power is interrupted. VOLTAGE SWITCHES WARNING: Remove the DC Input Power and PoE before changing the voltage of the relays. -
Page 11: Provisioning The Sdc
To power locking hardware without an external supply (Wet Relay), select 12V or 24V, and connect locking hardware to NO and GND (for fail secure locks) or NC and GND (for fail safe locks). Figure 3 Wet Relay example To use external power, select DRY and use NO or NC and C, and wire to external supply. -
Page 12: Requirements
REQUIREMENTS Meet all NETWORK REQUIREMENTS on page 5. Connect the ACU to the Internet via Ethernet. Install the Open Admin app. iOS App Store Google Play™ Store If using a laptop instead of the app, the laptop must be on the same network as the SDC. -
Page 13: Add One Sdc
Openpath 16-Port Elevator Tip: This configuration is most common with the Core Series Smart Hubs. d. Click Next. 5. Enter the number of readers connected to the controllers. Enter their names and click Next. 6. Review your site details and click Confirm & Submit. It may take a few minutes for setup to complete. -
Page 14: Provisioning Steps
Figure 5 Create ACU PROVISIONING STEPS PROVISION THE SDC USING THE OPEN ADMIN APP 1. If powering using PoE, plug in Ethernet; if powering with an external power supply, plug in Ethernet and connect power to POWER IN. The Status LED will be solid cyan. 2. - Page 15 5. When the Status LED changes to solid purple, tap Test Internet Connection and wait for a green YES to appear before proceeding to the next step. Note: This checks if the ACU/SDC can ping https://api.openpath.com/. If this step fails, refer to PROVISIONING STEPS on the previous page.
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Page 16: Troubleshooting The Sdc
Figure 6 SDC Admin button TROUBLESHOOTING THE SDC If at any point the Status LED blinks red, this indicates there is an issue connecting to the Internet. If attempting to set up using Wi-Fi, try switching to an Ethernet connection. Refer to NETWORK REQUIREMENTS on page 5. -
Page 17: Test Internet Connection
Figure 7 SDC Admin button TEST INTERNET CONNECTION In the Open Admin app, you can tap Test Internet Connection to check if the SDC can ping https://api.openpath.com/health. NETWORK SETTINGS In the Open Admin app, you can configure network settings for the SDC. While wired Internet connections are preferred, you can configure the SDC to use Wi-Fi instead. -
Page 18: Change Network Settings
CHANGE NETWORK SETTINGS 1. Connect to the Core by pressing the Admin button again, if needed. 2. Connect to the SDC by pressing the Admin button again, if needed. 3. Tap on Network Settings. 4. Select Configure network manually. 5. Configure the network settings as needed. Set a static IP address or set a preferred DNS server. -
Page 19: Troubleshooting
setting cannot be changed by the installer. If you need to change the country code, please contact Openpath Support. TROUBLESHOOTING SDC LEDS The Status LED on the Openpath SDC indicates the following: Solid White indicates the SDC is provisioned and functioning normally. Blinking Red indicates there is a problem with the Internet connection. -
Page 20: Resetting The Sdc
Openpath Readers or Wiegand Readers Solid: Normal operation Blinking: Error state Sensors (including REX and Contact Sensors) Solid: Active Blinking: EOL shorted or cut Locking hardware (relays) Solid: Relay is energized Blinking: Fault detection Figure 9 SDC Port LED descriptions RESETTING THE SDC SOFT RESET To soft reset the SDC, disconnect power from the SDC, wait 10 seconds, then... -
Page 21: Legacy Wiring
4. Wait 15 minutes or until the Status LED turns blue before PROVISIONING THE SDC page 11. LEGACY WIRING Sometimes legacy wiring (unshielded and straight through, rather than shielded twisted pair, often 22-6) results in slower connections and dropped packets between the Openpath Reader and SDC. -
Page 22: Rf Radiation Hazard Warning
Operation of this equipment in a residential area is likely to cause harmful interference in which case the User will be required to correct the interference at his own expense. This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. -
Page 23: Warnings
interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. - Page 24 OP-R2LHF-MUL: FCC ID: 2APJVOPR2LHF 4 Door Controller (OP-AS-01/OP- 10-14VDC, 1A 4ECTR) 16 I/O Elevator Board (OP-16EM) 12-24VDC, 0.35A @ 12V, 0.2 @ 24V 4-Port Board (OP-EX-4E) 12-24VDC, 0.4A @ 24V 8-Port Board (OP-EX-8E) 12-24VDC, 0.6A @ 24V Access Control Core (OP-ACC) 12-24VDC, 0.4A @ 12V, 0.2A @ 24V Smart Hub with 12/24V Supply (OP- 120V, 0.7A or 230V, 0.3A, 50/60 Hz...
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