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Contacting Sony
Troubleshooting
Remote Control
Problem
Remote control
does not operate
Cannot change channels
with the remote control
Remote control
does not operate non-Sony
video equipment
Channels
Problem
Cannot receive upper
channels (UHF) when
using an antenna
Cannot receive any
channels when using
cable TV
Cannot receive or select
channels
50
If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Customer Information Services Center at 1-800-222-SONY (7669) (US
residents only) or (416) 499-SONY (7669) (Canadian residents only),
or visit http://www.sony.com/TVsupport.
Before calling Sony customer support or visiting our website, please
write down the model and serial numbers of your TV. You'll find this
information on the front cover of this manual.
Possible Remedies
❏
The batteries could be weak. Replace the batteries.
❏
Check the orientation of the batteries.
❏
Press the
TV FUNCTION
SAT/CABLE FUNCTION
CABLE mode.
❏
Make sure the TV's power cord is connected securely to the wall outlet.
❏
Locate the TV at least 3-4 feet away from fluorescent lights.
❏
If you are using the TV to change channels, first press the
button.
❏
If you are using another device to change channels, be sure to press the
FUNCTION
button for that device. For example, if you are using your cable
box to change channels, be sure to press the
❏
If you replaced the batteries to the remote recently, the code numbers for
the video equipment may need to be reset.
❏
There may be more than one code for the equipment that you are
attempting to operate.
❏
There is a possibility that some non-Sony equipment cannot be operated by
your Sony TV remote.You may need to use the equipment's original
remote control.
Possible Remedies
❏
Use
Auto Program
in the Channel Settings to add receivable channels that are
not presently in the TV's memory (see page 40).
❏
Use
Auto Program
in the Channel Settings to add receivable channels that are
not presently in the TV's memory (see page 40).
❏
Use
Auto Program
in the Channel Settings to add receivable TV channels that
are not presently in TV memory (see page 40).
button. You may have inadvertently pressed the
button, which changes the remote control to SAT or
TV FUNCTION
SAT/CABLE FUNCTION
button.
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