The player does not turn on when
the PLAY button is pressed?
Battery may be empty.
LCD may be switched to AV out.
Unit may be locked. Check to make
sure that the lock switch is not
Check the battery and make sure it
was inserted correctly into the player.
Skipping tracks or bad sound
Repeat or program function may be
There may be strong magnetic fields
near the unit.
Low Battery level.
Cannot perform playback?
LOCK function may be activated.
There may be no playable tracks in
USB display does not appear when
connected to computer?
Check connection between your unit
and the computer.
Check if the USB drivers are properly
Use USB cable (provided)
may improve connection.
You may have to re-associate the
drive letter that was assigned to the
device. Please check your help on
Windows for details on assigning a
different drive letter.
You may have swithced off the unit.
Battery could be low.
Cannot playback music files on the
Make sure audio tracks are encoded
in the mp3 formats at supported
Bitrates supported by the player:
mp3 – 32 to 320 kbps
WMA and DRM format are not
Cannot playback video or image
files on the player.
The files may not be supported by
this product. Try to convert it with
the bundled video management
software provided in the Video
Could not playback tracks from
Compact Flash card.
We recommend using Compact Flash
card of the following brands:
EDGE, Kingston, Kodak, SanDisk,
Simple Tech, Transcend, Viking.
Check for Updates
digitalaudiodownloads for the latest
news and firmware upgrades for our
Digital Audio Player. You must update
your system after new downloads have
been made in order for the new
applications to be executed.
You can get FAQ information at