SUTUS snom 720 Quick Reference Manual

Answering an Incoming Call
Lift the handset to answer the incoming call.
You don't need to press any keys. The display on the
phone states the line you are on in order entry, and
the caller ID. After answering a call you can:
•
Park the call
•
Put the call on local hold
•
Transfer the call
•
Put the call on or off speakerphone
Placing an Outbound Call
If the phone is not ringing
1 Dial the phone number.
2 Lift the handset or press
If the phone is ringing
1 Press .
2 Dial the phone number.
3 Lift the handset or press
For store-to-store dialing
•
Dial the 4-digit store extension number.
If you don't know the 4-digit store extension
number, refer to the section below on Using the
Corporate Directory.
Using the Corporate Directory
You can look up another store's extension number in
the corporate directory.
1 Press the Directory
2 Use the arrow keys to scroll through the
directory.
3 Highlight the store to call and press
Adjusting Handset and Ringer Volume
To adjust the handset volume
•
Press the Volume
the phone while the handset is off-hook (lifted).
To adjust the ringer volume
•
Press the Volume
is on-hook (in the cradle).
NOTE: If the phones or the system have been reset,
the volume settings will also be reset and you will
need to adjust them again.
Document Number: QRG720BC5860
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key.
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key at the bottom of
key while the handset
Quick Reference Guide
LiveCoach with Another CSR
Press the solid red
ongoing call and coach the CSR. This is helpful when
training new CSRs on how to take customer calls or
improve their customer service skills.
For the LiveCoach password, contact the store
operator.
NOTE: While you are coaching the CSR, the
customer cannot hear you.
Transferring a Call to Another Store
1 While you're in an active call that you want to
transfer, press the Transfer
2 Dial the phone number or 4-digit store extension
number of the store to transfer the call to.
Once the call starts to ring, you will see a Transfer
Pending message on the phone's display.
3 Press 1 to complete the transfer, or press 2 to
cancel the transfer and be reconnected with the
caller.
Placing a Call on Park or Hold
Call Park lets you retrieve the call from any
phone in the store.
Press the solid green
The system will automatically park the call on that
line. Press the flashing red
phone to retrieve the parked call.
Local Hold keeps the call on that phone only.
If you know you want to retrieve the call from the
same phone, press the Hold
key to put the call on hold.
To retrieve the call, press the Hold
or OK soft key.
Note that if you use hold instead of park, you won't
be able to retrieve the call from any other phone in
the store.
Document Version: 20130218.01
snom 720
key to listen to an active
key.
key for the call you're on.
key on another
key or Hold soft
key, key,