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Product support
Help is always at hand
Troubleshooting
Question
The DVD does not
switch on.
The DVD player
switches o
spontaneously.
There is no sound
or the sound is of
poor quality.
The remote
control does
not work or
only works
intermittently.
The subtitles do
not appear.
The disc menu
language is not
correct.
28
Product support
Answer
• Make sure the DVD player is charged or plugged in.
• Ensure the ON / OFF switch on the DVD player is in the
ON position.
• The DVD player will switch o automatically without any
user intervention if auto standby is witched on. Press the
any button on the remote control or DVD player to turn the
DVD player back on.
• The DVD player is unable to read the disc.
• Ensure the DVD has been inserted with the label side
facing upwards.
• Check the DVD is suitable for playing on the DVD player.
• Check that the DVD's regional code matches the regional
code of the DVD player, region 2.
• The disc maybe dirty, clean the disc following the information
• Make sure the sound is turned up.
• Make sure the MUTE function is not on.
• Ensure the headphones are fully inserted in the socket on
the DVD player.
• Check the batteries are correctly inserted or change them
for new ones.
• Check that nothing is blocking the signal from the remote
control and the remote sensor on the DVD player.
• Check you are using the correct remote control for the
DVD player.
• Check that the DVD provides subtitles.
• The disc menu language has not been set up correctly, see
page 23.
• The DVD does not support the language you have selected.
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