Blackbox EMERALD EMD5004-R User Manual
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Blackbox EMERALD EMD5004-R User Manual

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USER MANUAL
EMD5004-R
EMERALD
KVM RECEIVER
24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM
DESKVUE
®

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Summary of Contents for Blackbox EMERALD EMD5004-R

  • Page 1 USER MANUAL EMD5004-R EMERALD DESKVUE ® KVM RECEIVER 24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM...
  • Page 2 This page intentionally left blank. 1.877.877.2269 BLACKBOX.COM...

  • Page 3: Table Of Contents

    3.9.2 User Menu Options ..............................................43 3.10 SYSTEM TAB ............................................48 APPENDIX A: REGULATORY INFORMATION ............ 51 A.1 FCC STATEMENT ..........................................51 A.2 CE STATEMENT ..........................................51 A.3 TSCA STATEMENT ..........................................51 A.4 ROHS ..............................................51 A.5 REACH ..............................................51 A.6 NOM STATEMENT ..........................................52 1.877.877.2269 BLACKBOX.COM...
  • Page 4 TABLE OF CONTENTS APPENDIX B: DISCLAIMER/TRADEMARKS ............53 B.1 DISCLAIMER ............................................53 B.2 TRADEMARKS USED IN THIS MANUAL ................................53 1.877.877.2269 BLACKBOX.COM...

  • Page 5: Quick Start Guide

    NOTE: If using Boxilla, these settings will be available through the Boxilla administrative web interface. You can now make connection(s) through the Workspace tab by clicking on them. NOTE: Refer to the corresponding sections of this user manual for detailed instructions for each of the above steps. 1.877.877.2269 BLACKBOX.COM...
  • Page 6 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL QUICK START GUIDE SUPPORT 1.877.877.2269 This page intentionally left blank. 1.877.877.2269 BLACKBOX.COM...

  • Page 7: Chapter 1: Introduction

    Highly Secure KVM over IP Fully integrates with Emerald Unified KVM and the Boxilla KVM manager for device configuration, monitoring, and authentication. Design follows User Needs An extremely small footprint and various mounting options provide a welcoming workspace. 1.877.877.2269 BLACKBOX.COM...

  • Page 8: Features

    Š (1) 19 VDC, 3A, Desktop Power Supply   Š (1) VESA Mount Kit   Š (1) Country-specific power cord   Š Screws and jumper   If anything is missing or damaged, contact Black Box Technical Support at 877-877-2269 or info@blackbox.com. 1.877.877.2269 BLACKBOX.COM...

  • Page 9: Product Images

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: INTRODUCTION TECHNICAL SUPPORT 1.877.877.2269 1.4 PRODUCT IMAGES FIGURE 1-1: FRONT VIEW HDMI 1 HDMI 2 HDMI 3 FIGURE 1-2: BACK VIEW 1.877.877.2269 BLACKBOX.COM...

  • Page 10: Chapter 2: Application Diagram And Specifications

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL CHAPTER 2: APPLICATION DIAGRAM AND SPECIFICATIONS SUPPORT 1.877.877.2269 2.1 APPLICATION DIAGRAM 1.877.877.2269 BLACKBOX.COM...
  • Page 11 Operating Temperature 32 to 104ºF (0 to 40ºC) Storage Temperature -22 to +176ºF (-30 to +80ºC) Operating Humidity 10% to 90% non-condensing Maximum Altitude/Feet <6,561 feet (2,000 meters) Boxilla Managers, Emerald Transmitters, and Virtual machines (RDP, PCoIP, Compatibility H.264/H.265) 1.877.877.2269 BLACKBOX.COM...

  • Page 12: Chapter 3: Application

    3.1 LOGIN SCREEN Upon startup, the DESKVUE unit displays the login screen, as shown in Figure 3-1 below: FIGURE 3-1: INITIAL LOGIN SCREEN To log into DESKVUE, click on the “Login” button, as shown in Figure 3-1 above. 1.877.877.2269 BLACKBOX.COM...
  • Page 13 LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: APPLICATION TECHNICAL SUPPORT 1.877.877.2269 After you click on the “Login” button, the system displays the Username and Password screen, as shown in Figure 3-2 below: FIGURE 3-2: USERNAME AND PASSWORD SCREEN 1.877.877.2269 BLACKBOX.COM...
  • Page 14 Keyboard type drop-down list box FIGURE 3-4: KEYBOARD SELECTION BOX After you enter the username and password, and (optionally) click in the Login button “Remember me” check box, click on the “Login” button to log into the system. 1.877.877.2269 BLACKBOX.COM...

  • Page 15: On Screen Display (Osd)

    LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: APPLICATION TECHNICAL SUPPORT 1.877.877.2269 3.2 ON SCREEN DISPLAY (OSD) After you log in, the system displays the OSD (On Screen Display), as shown in Figure 3-5 below: FIGURE 3-5: ON SCREEN DISPLAY 1.877.877.2269 BLACKBOX.COM...
  • Page 16 The “admin” user can also shut down or log out by clicking on the drop-down menu symbol to the right of “admin” and then clicking on the corresponding option from the drop-down menu. The options are shown in Figure 3-7 below: User FIGURE 3-7: ADDITIONAL ADMIN OPTIONS 1.877.877.2269 1.877.877.2269 BLACKBOX.COM BLACKBOX.COM...
  • Page 17 Users: This tab allows you to create admin users, power users, and regular users. System: This tab allows you to set system parameters. NOTE: Standard users and Power users will not have access to any options that conflict with the rights granted to that group of users. 1.877.877.2269 BLACKBOX.COM...

  • Page 18: Network Tab

    LEAVE THE TECH TO US LIVE 24/7 TECHNICAL CHAPTER 3: APPLICATION SUPPORT 1.877.877.2269 3.3 NETWORK TAB When the “Network” tab is selected, the system displays the “Network Settings” screen, as shown in Figure 3-8 below: FIGURE 3-8: NETWORK SETTINGS SCREEN 1.877.877.2269 BLACKBOX.COM...
  • Page 19 The “Save” and “Cancel” buttons are shown in Figure 3-10 below: Save/Cancel buttons FIGURE 3-10: SAVE AND CANCEL BUTTONS After you click on the “Save” button, the system shows the message shown in Figure 3-9 after it successfully saves the IP address. 1.877.877.2269 BLACKBOX.COM...

  • Page 20: Display Tab

    FIGURE 3-11: DISPLAY SETTINGS SCREEN This screen shows the monitor(s) that are connected to the DESKVUE unit along with the settings for the selected monitor. NOTE: The system displays a number on each monitor icon to identify it within the DESKVUE system. 1.877.877.2269 BLACKBOX.COM...
  • Page 21 Click on the “Save” button to save information that you entered. Click on the “Cancel” button to discard information that you entered. The “Save” and “Cancel” buttons are shown in Figure 3-13 below: Save/Cancel buttons FIGURE 3-13: SAVE AND CANCEL BUTTONS 1.877.877.2269 BLACKBOX.COM...

  • Page 22: Settings Tab

    Click on the “Save” button to save information that you entered. Click on the “Cancel” button to discard information that you entered. The “Save” and “Cancel” buttons are shown in Figure 3-15 below: Save/Cancel buttons FIGURE 3-15: SAVE AND CANCEL BUTTONS 1.877.877.2269 BLACKBOX.COM...

  • Page 23: Connections Tab

    When the “Connections” tab is selected, the system displays the “Connections List” screen, as shown in Figure 3-16 below: FIGURE 3-16: CONNECTIONS LIST SCREEN NOTE: The items shown in the Connection List are provided for example only; the list shown on your screen is dependent upon connections made with your DESKVUE unit. 1.877.877.2269 BLACKBOX.COM...
  • Page 24 Click in the appropriate check box(es) if you want to filter your results by a specific Filter By connection type: Transmitter, RDP, or PCoIP. Click on this button to manually add a new transmitter, RDP, PCoIP, or H.264 / H.265 Add New Stream Connection connection. 1.877.877.2269 BLACKBOX.COM...

  • Page 25: Add New Connection

    LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: APPLICATION TECHNICAL SUPPORT 1.877.877.2269 3.6.1 ADD NEW CONNECTION After you click on the “Add New” button, the system displays a configuration screen, as shown in Figure 3-18 below: FIGURE 3-18: NEW CONNECTION SCREEN 1.877.877.2269 BLACKBOX.COM...
  • Page 26 Click on the right side of the slider bar to turn View Only it “ON” and click on the left side of the slider bar to turn it off. The slider is shown in the “ON” position in Figure 3-20 below: FIGURE 3-20: ON/OFF SLIDER 1.877.877.2269 BLACKBOX.COM...
  • Page 27 After you click on the “Save” button to save the new connection, the connection appears in the connection list. Once you add a connection, you can click on the “Check” button to verify the connection by attempting to connect to 1.877.877.2269 BLACKBOX.COM...

  • Page 28: Templates Tab

    When the “Templates” tab is selected, the system displays the “Templates List” screen, as shown in Figure 3-22 below: FIGURE 3-22: TEMPLATES LIST SCREEN This screen displays five predefined layout templates. The ability to create new templates is currently under development. 1.877.877.2269 BLACKBOX.COM...

  • Page 29: Fullscreen Tile On One Display

    That connection uses the entire screen. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 3-23 below: FIGURE 3-23: FULLSCREEN TILE ON ONE DISPLAY TEMPLATE NOTE: If you have a multiple-head device, you can map the assignment of the tile to a specific head. 1.877.877.2269 BLACKBOX.COM...

  • Page 30: Quad Tiles On One Display

    NOTE: The tile numbers shown in the template are important, since you map a connection to a specific tile location when you create a workspace. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 3-24 below: FIGURE 3-24: QUAD TILES ON ONE DISPLAY TEMPLATE 1.877.877.2269 BLACKBOX.COM...

  • Page 31: Quad Tiles - Pip Right

    NOTE: The tile numbers shown in the template are important, since you map a connection to a specific tile location when you create a workspace. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 3-25 below: FIGURE 3-25: QUAD TILES - PiP RIGHT TEMPLATE 1.877.877.2269 BLACKBOX.COM...

  • Page 32: Quad Tiles - Pip Left

    NOTE: The tile numbers shown in the template are important, since you map a connection to a specific tile location when you create a workspace. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 3-26 below: FIGURE 3-26: QUAD TILES - PiP LEFT TEMPLATE 1.877.877.2269 BLACKBOX.COM...

  • Page 33: Eight Tiles On One Display

    NOTE: The tile numbers shown in the template are important, since you map a connection to a specific tile location when you create a workspace. When you click on the “Preview” button for this option, the system displays an example of the template, as shown in Figure 3-27 below: FIGURE 3-27: EIGHT TILES ON ONE DISPLAY TEMPLATE 1.877.877.2269 BLACKBOX.COM...

  • Page 34: Workspaces Tab

    LEAVE THE TECH TO US LIVE 24/7 TECHNICAL CHAPTER 3: APPLICATION SUPPORT 1.877.877.2269 3.8 WORKSPACES TAB When the “Workspaces” tab is selected, the system displays the “Workspace List” screen, as shown in Figure 3-28 below: FIGURE 3-28: WORKSPACES TAB 1.877.877.2269 BLACKBOX.COM...
  • Page 35 Figure 3-29 below: FIGURE 3-29: WORKSPACESEARCH BOX RESULTS Add New button Click on this button to define and configure a new workspace. 1.877.877.2269 BLACKBOX.COM...

  • Page 36: Add New Workspace

    LIVE 24/7 TECHNICAL CHAPTER 3: APPLICATION SUPPORT 1.877.877.2269 3.8.1 ADD NEW WORKSPACE After you click on the “Add New” button, the system displays a configuration screen, as shown in Figure 3-30 below: FIGURE 3-30: ADD NEW WORKSPACE SCREEN 1.877.877.2269 BLACKBOX.COM...
  • Page 37 Click on the “Save” button to save information that you entered. Click on the “Cancel” button to discard information that you entered. The “Save” and “Cancel” buttons are shown in Figure 3-31 below: Save/Cancel buttons FIGURE 3-31: SAVE AND CANCEL BUTTON 1.877.877.2269 BLACKBOX.COM...
  • Page 38 “Terminate” button after the connection is established. Click on the “Terminate” button to end the connection. NOTE: After you connect to the workspace, when you hover over a tile, a thin green border appears around the tile to show that the tile is active. 1.877.877.2269 BLACKBOX.COM...
  • Page 39 Š To make a tile full screen, double click on the label on the top of the tile. To return it to its previous size, double click on   the label again. Š Use hot keys to increase your workspace efficiency. For more information about hotkeys, see the “Hot Key Actions”   under the user’s setting options. 1.877.877.2269 BLACKBOX.COM...

  • Page 40: Users Tab

    LEAVE THE TECH TO US LIVE 24/7 TECHNICAL CHAPTER 3: APPLICATION SUPPORT 1.877.877.2269 3.9 USERS TAB When the “Users” tab is selected, the system displays the “User List” screen, as shown in Figure 3-34 below: FIGURE 3-34: USERS TAB 1.877.877.2269 BLACKBOX.COM...

  • Page 41: Add New User

    LIVE 24/7 CHAPTER 3: APPLICATION TECHNICAL SUPPORT 1.877.877.2269 3.9.1 ADD NEW USER When you click on the “Add New” button, the system displays the “New User” screen, as shown in Figure 3-35 below: FIGURE 3-35: NEW USER SCREEN 1.877.877.2269 BLACKBOX.COM...
  • Page 42 Users tab by clicking on the three dots to the right of the user name and then selecting the “Edit” option. See “3.9.2.1 Edit Options” for more information. These tasks must be completed before the user can define hot keys. 1.877.877.2269 BLACKBOX.COM...

  • Page 43: User Menu Options

    When you click on the three dots to the right of a user name, another menu appears, as shown in Figure 3-38 below: FIGURE 3-38: USER LIST MENU OPTIONS NOTE: When there is only one user with admin access, the system will not allow you to delete that user. The system requires at least one admin user. 1.877.877.2269 BLACKBOX.COM...
  • Page 44 When you choose the “Edit” option for a user, the system displays a screen where you can edit information associated with the user, including connections and workspaces, as shown in Figure 3-39 below: FIGURE 3-39: EDIT USER OPTIONS 1.877.877.2269 BLACKBOX.COM...
  • Page 45 Click on the “Save” button to save information that you entered. Click on the “Cancel” button to discard information that you entered. The “Save” and “Cancel” buttons are shown in Figure 3-40 below: Save/Cancel buttons FIGURE 3-40: SAVE AND CANCEL BUTTONS 1.877.877.2269 BLACKBOX.COM...
  • Page 46 Click on the “Save” button to save information that you entered. Click on the “Cancel” button to discard information that you entered. The “Save” and “Cancel” buttons are shown in Figure 3-42 below: Save/Cancel buttons FIGURE 3-42: SAVE AND CANCEL BUTTONS 1.877.877.2269 BLACKBOX.COM...
  • Page 47 Predefined Hot Keys are shown on the same screen. You can see them by using the scroll bar to scroll to the bottom of the page. The predefined hot keys are shown in Figure 3-44 below: FIGURE 3-44: PREDEFINED HOT KEYS 1.877.877.2269 BLACKBOX.COM...

  • Page 48: System Tab

    When the “System” tab is selected by a user classified as admin, the system displays the “System Settings” screen, as shown in Figure 3-45 below: FIGURE 3-45: SYSTEM SETTINGS SCREEN NOTE: Standard users and Power users only see the software version number when accessing this screen. 1.877.877.2269 BLACKBOX.COM...
  • Page 49 To reset to factory defaults, click on the “Continue” button. This removes the unit configuration, and makes it an unmanaged unit. All settings are restored to the settings supplied with the shipped DESKVUE unit. To cancel the action, click on the “Cancel” button. 1.877.877.2269 BLACKBOX.COM...
  • Page 50 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL NOTES SUPPORT 1.877.877.2269 1.877.877.2269 BLACKBOX.COM...

  • Page 51: Appendix A: Regulatory Information

    A.3 TSCA STATEMENT This product is in compliance with the TSCA Toxic Substances Control Act. A.4 ROHS This product is RoHS compliant. A.5 REACH This product is in compliance with the Reach / SCIP Regulations. 1.877.877.2269 BLACKBOX.COM...

  • Page 52: Nom Statement

    B: Objectos han caído o líquido ha sido derramado dentro del aparato; o C: El aparato ha sido expuesto a la lluvia; o D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o E: El aparato ha sido tirado o su cubierta ha sido dañada. 1.877.877.2269 BLACKBOX.COM...
  • Page 53 B.2 TRADEMARKS USED IN THIS MANUAL Black Box and the Black Box logo type and mark are registered trademarks of BB Technologies, Inc. Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners. 1.877.877.2269 BLACKBOX.COM...
  • Page 54 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL SUPPORT 1.877.877.2269 © COPYRIGHT 2023. BLACK BOX CORPORATION. ALL RIGHTS RESERVED. EN_K VM_MANUAL_DESK VUE_REV1_2305.PDF...

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