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42
TROUBLESHOOTING
Problem
Food is freezing
Food with high water content was placed
in the refrigerator
near an air vent.
compartment.
Refrigerator temperature control is set
incorrectly.
Refrigerator is installed in a cold location.
Frost or ice crystals form
Door is opened frequently or for long periods
on frozen food (outside
of time.
of package).
Door is not closing properly.
Refrigerator or Freezer
Incorrect temperature control settings.
section is too cold.
Condensation from food with a high water
Frost or ice crystals on
frozen food (inside of
content has frozen inside of the food
sealed package).
package.
Food has been left in the freezer for a long
period of time.
Icemaker is not making
Demand exceeds ice storage capacity.
enough ice.
House water supply is not connected, valve
is not turned on fully, or valve is clogged.
Water filter has been exhausted.
Low house water supply pressure.
Reverse Osmosis filtration system is used.
Tubing connecting refrigerator to house
supply valve is kinked.
Possible Causes
Solutions
Rearrange items with high water content away from
air vents.
If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Setting the Controls section
for more information.
When the refrigerator is operated in temperature
below 41°F (5°C), food can freeze in the refrigerator
compartment. The refrigerator should not be
operated in temperature below 55°F (13°C).
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment.
This raises the temperature and moisture level
within the compartment. Increased moisture will
lead to frost and condensation. To lessen the effect,
reduce the frequency and duration of door openings.
Refer to the Doors will not close correctly or pop
open section in the Troubleshooting section.
If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Setting the Controls section
for more information.
This is normal for food items with a high water
content.
Do not store food items with high water content in
the freezer for a long period of time.
The icemaker will produce approximately 100 cubes
in a 24 hour period.
Connect the refrigerator to a cold water supply with
adequate pressure and turn the water shutoff valve
fully open.
If the problem persists, it may be necessary to
contact a plumber.
It is recommended that you replace the water filter:
•
Approximately every six months.
•
When the water filter indicator turns on.
•
When the water dispenser output decreases.
•
When the ice cubes are smaller than normal.
The water pressure must be between 20 and 125
psi on models without a water filter and between 40
and 125 psi on models with a water filter.
If the problem persists, it may be necessary to
contact a plumber.
Reverse osmosis filtration systems can reduce the
water pressure below the minimum amount and
result in icemaker issues. (Refer to Water Pressure
section.)
The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced
water flow. Straighten or repair the water supply line
and arrange it to prevent future kinks.
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