Olivetti Explora 200 Service Manual
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Olivetti Explora 200 Service Manual

Olivetti Explora 200 Service Manual

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Explor@ 200-300
SERVICE MANUAL
Code XZAC3273

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Summary of Contents for Olivetti Explora 200

  • Page 1 Web Cash Explor@ 200-300 SERVICE MANUAL Code XZAC3273...
  • Page 2 PUBLICATION ISSUED BY: Olivetti S.p.A. Documentazione 77, Via Jervis - 10015 Ivrea (Italy) Copyright © 2006 Olivetti All rights reserved. Printed in Italy at: WARNING! Danger of explosion in the case of replacement with a different non-compliant type. Replace the batteries following the instructions provided.

  • Page 3: Table Of Contents

    INDEX OVERVIEW..............................1-1 INTRODUCTION ..........................1-1 THE SYSTEM..........................1-2 1.2.1 System – Front panel ....................... 1-3 1.2.2 System – Rear panel......................1-3 1.2.3 System – View of the inside ..................... 1-4 1.2.4 System – Full view ......................1-5 MOTHERBOARD ..........................1-7 1.3.1 Motherboard connectors ....................
  • Page 4 INSTALLATION OF THE SECOND DISPLAY (FIELD OPTION)............ 2-5 BIOS ..............................2-6 INSTALLATION DRIVER......................... 2-6 2.8.1 List of available drivers..................... 2-6 UTILITY............................2-8 2.9.1 Cash drawer controller test utility ..................2-9 2.9.2 M.S.R Card Reader Utility – Test program ..............2-10 2.9.3 Customer pole display....................
  • Page 5 FOREWORD This manual is intended for technicians responsible for installing and servicing Explor@ 200-300 systems. It provides all the information necessary for correct product maintenance. SUMMARY This manual comprises the following chapters. • Chapter 1 provides general information about the system. •...
  • Page 6 XZAC3273...

  • Page 7: Overview

    1. OVERVIEW INTRODUCTION The system described in this manual is a web cash able to operate as stand-alone or integrated in complex architectures. The main requirements of the reference environment include high level customization of retail and management activities and, generally, highly flexible configuration of the appliances for insertion in the management system.

  • Page 8: The System

    THE SYSTEM The Explor@ 200-300 system has been designed so that all the components necessary for system functioning (CPU, RAM and various boards) are located immediately behind the LCD display module with touch screen. The rear cover of the module must be removed in order to operate on these components. The I/O interfaces are located in the front panel (USB and CD-ROM player) and in the rear panel which is accessed, after removing the box, by lifting the protective cover, as shown in the figure below.

  • Page 9: System - Front Panel

    1.2.1 System – Front panel ON/OFF BUTTON CD-ROM USB 2.0 Figure 1-6 1.2.2 System – Rear panel USB 12V POWER CASH DRAWER MAINS SUPPLY COM4 POWER SUPPLY KEYBOARD/MOUSE COM1 COM2 COM3 UNIT FAN USB 24V POWER Figure 1-7 XZAC3273 Service Manual...

  • Page 10: System - View Of The Inside

    1.2.3 System – View of the inside MOTHER BOARD IDE1/2 FAN, HEAT SINK, Figure 1-8 XZAC3273...

  • Page 11: System - Full View

    1.2.4 System – Full view Figure 1-9 1. Front panel 2. Touch screen 3. LCD panel 4. LCD housing 5. Motherboard 6. Inverter board 7. Badge reader board 8. Touch screen board 9. Heat sink + fan module 10. Base module housing 11.
  • Page 12 Figure 1-10 13. CD-ROM 14. Front cover 15. Front I/O interface 16. CD-ROM supporting bracket 17. Side cover 18. Power supply unit 19. Rear I/O interface 20. Extractable rear panel 21. Rear housing XZAC3273...

  • Page 13: Motherboard

    MOTHERBOARD DIMM1 DIMM2 JP10 CPU1 PWR1 CN12 CN10 CN24 IDE1 CN13 IDE2 CN14 CN19 PWR2 CN11 CN31 CN30 CN20 MINI PCI CN21 CN22 Figure 1-11 XZAC3273 Service Manual...

  • Page 14: Motherboard Connectors

    1.3.1 Motherboard connectors The connectors not mentioned in the table below are not used. Connector Function Connector Function COM5 for Touch screen Compact flash connector Dual Channel LCD interface FAN CPU1 CPU fan power supply Inverter PWR1 Power connector I/O board connection PWR2 Power connector CN10...

  • Page 15: Block Diagram Of Motherboard Connectors

    1.3.1.1 Block diagram of motherboard connectors VIDEO TOUCH SCREEN USB3 USB4 ON / OFF INVERTER BOARD TOUCH SCREEN BADGE BOARD READER FRONT BOARD CN19 DIMM 1 BADGE CN12 BOARD DIMM 2 LOUDSPEAKERS CN30 MOTHER COMPACT BOARD IDE2 FLASH PWR2 CPU1 PWR1 MINI PCI CN24...

  • Page 16: Motherboard Jumpers

    1.3.2 Motherboard jumpers 1.3.2.1 Jumper JP1 – Compact Flash Master/Slave Setting Function JP1 (pins closed) ◎1-2 Master Slave ◎ Default setting 1.3.2.2 Jumper JP5 – CMOS Operating Mode Setting Function JP5 (pins closed) ◎N/C CMOS Normal CMOS Reset ◎ Default setting 1.3.2.3 Jumper JP9 –...

  • Page 17: Jumper Jp6 - Lcd Id Setting

    1.3.2.6 Jumper JP6 – LCD ID Setting JP6 (pins closed) Panel Resolution Channel Number 640 X 480 Single CLOSED CLOSED CLOSED CLOSED 18 bit 800 X 600 Single CLOSED CLOSED CLOSED OPEN 18 bit 1024 X 768 Single CLOSED CLOSED OPEN CLOSED 18 bit...

  • Page 18: Front Panel I/O Board

    FRONT PANEL I/O BOARD PWR1 USB1 USB2 Figure 1-12 1.4.1 Front panel I/O board connectors Connector Function Connector Function CN 1 Not used PWR1 Not used CN 2 Motherboard connection USB 1 USB 3 SW 1 ON/OFF button USB 2 USB 4 1-12 XZAC3273...

  • Page 19: Rear Panel I/O Board

    REAR PANEL I/O BOARD CN11 PWR1 PWR2 CN12 IDE1 CN14 Figure 1-13 1.5.1 Rear panel I/O board connectors Connector Function Connector Function Motherboard I/O connection PWR1 Power connector CN11 CD-ROM connection PWR2 Power connector CN12 Audio IDE1 IDE for CD-ROM CN14 Not used XZAC3273...

  • Page 20: Jumpers Rear Panel I/O Board

    1.5.2 Jumpers rear panel I/O board To access jumpers JP1 and JP2 of the rear I/O board, operating from under the module, loosen the screw and remove the cover as shown in the figure. The default settings of the jumpers are indicated in the table beside the cover.

  • Page 21: Jumper Jp1 - Com1/Com2/ Cash Drawer Dc Power Setting

    1.5.2.1 Jumper JP1 – COM1/COM2/ Cash Drawer DC Power Setting Function JP1 (pins closed) ◎ +24V Cash drawer ◎ +24V +12V +12V 9-10 +12V 11-12 13-14 ◎ RI# 15-16 COM2 +12V 17-18 19-20 ◎ DCD# 21-22 +12V 23-24 25-26 ◎ RI# 27-28 COM1 +12V...

  • Page 22: Touch Screen Board

    TOUCH SCREEN BOARD Figure 1-16 1.6.1 Touch screen board connectors Connector Function Connector Function Motherboard connection Touch screen connection INVERTER BOARD Figure 1-17 1.7.1 Inverter board connectors Connector Function Connector Function Motherboard connection LCD connection LCD connection 1-16 XZAC3273...

  • Page 23: Badge Reader (Field Option)

    BADGE READER (FIELD OPTION) The 3-track badge reader is integrated in the operator display and can read magnetic stripe cards. The data acquired are managed by the application program according to the related functions. The Explor# system supports PS/2 and RD-232 type badge readers. Both types have the same hardware. BADGE READER Figure 1-18 1.8.1...

  • Page 24: Technical Data

    TECHNICAL DATA Model name EXPLOR@200 EXPLOR@300 Motherboard CPU compatibility Intel SK478, Celeron M 1.2 GHz + Intel SK478, Celeron M 2.0 GHz + Cooler Built-in Built-in cooler Chipset Intel 852GM&ICH4 FSB 400Mhz, DDR 200/266 System memory 128 MB DDR RAM can be extended 256 MB DDR RAM can be extended to up to 2 banks of 1 GB DIMM to up to 2 banks of 1 GB DIMM...
  • Page 25 Model Name EXPLOR@200 EXPLOR@300 Internal interface USB 5 / 6 COM5 for touch screen, COM6 for badge reader VGA (second) 1 x 10 pin Commands/ Indicators Power on button 1 (front panel) LED indicator 2 (Power / HDD) Power supply Power supply unit 180W ATX –...

  • Page 26: Troubleshooting

    1.10 TROUBLESHOOTING 1.10.1 System errors Problem Solution • Check the +5Vsb power supply and make sure that the power cord is The system is not powered connected correctly. • Check that the on/off button is working correctly. • Check insertion or replace the RAM. The system does not start •...

  • Page 27: Peripheral Errors

    1.10.2 Peripheral errors Problem Solution • Check that the Audio cable is connected correctly or replace the Audio loudspeakers. • If the CD-ROM does not read: CD-ROM • Change the CD used for testing. If the CD-ROM still does not read, the problem is in the CD-ROM.
  • Page 28 Problem Solution • Check that the touch screen is connected correctly. The touch screen does not work • Check correct installation of the driver. • Check correct setting of the COM port. • Replace the touch screen. • Replace the touch screen. Interface board •...

  • Page 29: Control Procedures

    1.11 CONTROL PROCEDURES 1.11.1 Hard Disk control FAULT ANALYSIS: • The Bootstrap does not detect the Hard Disk or takes too long to detect it. • Blue screen. • The system switches off suddenly. • The Hard Disk cannot be formatted FLOW CHART: Press the “DEL”...
  • Page 30 PROCEDURE: To make the following checks, raise and lock the rear cover as described in Chapter 3. • Check that the IDE cable A and the power cord of the Hard Disk B are connected correctly. • Check that the IDE cable of the motherboard C is connected correctly. •...

  • Page 31: Power Supply Control

    1.11.2 Power supply control FAULT ANALYSIS: • No power • Sudden power off FLOWCHART: System power-on Power supply on See procedure Power supply OK To make the following checks, raise and lock the rear cover as described in Chapter 3. •...

  • Page 32: Ram Control

    • To check correct functioning of the fan, with the power supply unit disconnected from the box, short the green and black terminals. Figure 1-22 1.11.3 RAM control FAULT ANALYSIS: • Continuous beep when system is switched on. • The system is restarted continuously. •...
  • Page 33 PROCEDURE: To make the following checks, remove the rear cover of the base module and the RAM as described in Chapter 3. • Check that the RAM connector is clean. Remove any dirt. • Replace the RAM or insert it in another slot. Figure 1-23 Figure 1-24 XZAC3273...

  • Page 34: Installation

    2. INSTALLATION INTRODUCTION This chapter provides the information required for correct installation of the system by a specialized technician. 2.1.1 General warnings This paragraph provides a number of warnings to be complied with for correct, safe use of the system. •...

  • Page 35: Installation Of The Hardware

    INSTALLATION OF THE HARDWARE This paragraph provides the information necessary to make the connections. WARNING! Once the power cord has been connected, the Explor@ 200 system is ready for use. All the following connections, except for the power supply, are optional. 2.3.1 Rear panel Figure 2-1...

  • Page 36: Installation Of The Customer Display (Field Option)

    INSTALLATION OF THE CUSTOMER DISPLAY (FIELD OPTION) • Position connection cable A in hole B on the base as shown in the figure. • Slide the other end of connection cable A though the support of display C. • Fasten the support to the base using screws D. •...

  • Page 37: Installation Of The Badge Reader (Field Option)

    INSTALLATION OF THE BADGE READER (FIELD OPTION) Two types of badge reader are available: PS/2 and Rs-232. The system automatically recognizes the type of reader installed and no modifications of system setting are necessary. To assemble the badge reader, proceed as follows: •...

  • Page 38: Installation Of The Second Display (Field Option)

    INSTALLATION OF THE SECOND DISPLAY (FIELD OPTION) • Connect cable VGA A to the second display. • Fasten the second display using screws B. • Connect the VGA cable C to the base module. Figure 2-6 Figure 2-7 After installing the device, check the setting of the COM port used. Refer to the description of the jumpers in the previous chapter.

  • Page 39: Bios

    BIOS To avoid modifications by unauthorized personnel, it is advisable to set a password for operations on the BIOS (on start.-up of the machine, press “CANC” to access the screen page and select the command “Set user password”) . INSTALLATION DRIVER The Explor@ 200-300 system is equipped with the Microsoft Windowx XP Professional Operating System which may be pre-installed or not, as required by the customer.
  • Page 40 • Select the drivers for the 200-300 models. The CD permits selection of the type of driver and the operating system for which it is to be installed. Figure 2-9 XZAC3273 Service Manual...

  • Page 41: Utility

    UTILITY Correct setting and functioning of the following optional devices can be tested using the utility on the “Drivers Bank V1.1” CD: • Cash drawer (Epson Standard). • Badge reader (PS/2 or RS-232). • Customer display. Figure 2-10 XZAC3273...

  • Page 42: Cash Drawer Controller Test Utility

    2.9.1 Cash drawer controller test utility This utility can be used to check correct installation and functioning of a cash drawer. • Connect an Epson Standard cash drawer. • Insert the “Drivers Bank V1.1” CD containing the drivers for Explor@ series models in the CD-ROM player. •...

  • Page 43: Card Reader Utility - Test Program

    2.9.2 M.S.R Card Reader Utility – Test program This utility can be used to check correct installation and functioning of the badge reader or, for example, of a bar-code reader. • Insert the “Drivers Bank V1.1” CD containing the drivers for Explor@ series models in the CD-ROM player. •...
  • Page 44 Figure 2-16 TEST KEYBOARD TEST BADGE READER Figure 2-17 XZAC3273 Service Manual 2-11...
  • Page 45 • Selecting the “RS232” option in the “Interface” area shown in the figure, it is possible, clicking on the “Keyboard RS232 TEST” icon, to test the RS232 ports, for example via a bar-code reader. Configure the parameters as required. WARNING! On selecting the COM port, check that this is powered correctly setting the jumpers as described on the previous chapter in order to power the device connected if necessary.
  • Page 46 INSTALLATION OF THE TEST PROGRAM: Figure 2-19 • Start the “KRTest.exe” application. • Select the RS232 option icon and configure the ports. • Using a magnetic card, check correct functioning of the badge reader or check correct functioning of an RS232 peripheral.

  • Page 47: Customer Pole Display

    2.9.3 Customer pole display This utility can be used to check correct installation and functioning of the customer display. • Connect the display to a serial port. • Insert the “Drivers Bank V1.1” CD containing the drivers for Explor@ series models in the CD-ROM player. Figure 2-22 •...
  • Page 48 • Enter a test and using the “Enter” key or the keys indicated in the figure, select the field required to check correct connection on the display. 8 8 8 8 8 8 8 8 Figure 2-42 XZAC3273 Service Manual 2-15...
  • Page 49 2-16 XZAC3273...

  • Page 50: Part Disassembly/Reassembly

    3. PART DISASSEMBLY/REASSEMBLY INTRODUCTION This chapter describes all the procedures necessary to disassemble and replace the main modules of the Explor@ 200-300 system. These procedures describe the operations to be carried out in field by service personnel for correct system maintenance.

  • Page 51: Removal Of The Rear Cover

    REMOVAL OF THE REAR COVER To remove the cover of the base module, proceed as follows: • Loosen knurled screws A, pull back cover B and remove it. • Loosen screws C. • Using handle D, pull and lift cover E. Figure 3-1 Figure 3-2 XZAC3273...
  • Page 52 • Position pins F as shown in the figure so that the cover remains raised. Figure 3-3 • For re-assembly, reverse the above operations. XZAC3273 Service Manual...

  • Page 53: Removal Of The Hard Disk

    REMOVAL OF THE HARD DISK Before removing the Hard Disk, the cover of the base module must be removed as described above. To remove the Hard Disk, proceed as follows: • Disconnect IDE cable A and power cord B. • Operating from above the cover, loosen the four screws C and remove the Hard Disk D. Figure 3-4 Figure 3-5 •...

  • Page 54: Replacement Of The Power Supply Unit

    REPLACEMENT OF THE POWER SUPPLY UNIT Before removing the power supply unit, the cover of the base module must be removed as described above. To remove the power supply unit, proceed as follows: • Remove screws A and lift cover B. •...
  • Page 55 • Operating from underneath the base module, loosen screw D. • Lastly, back off screws E and remove the power supply unit. Figure 3-8 • For re-assembly, reverse the above operations. XZAC3273...

  • Page 56: Replacement Of The Cd-Rom Player

    REPLACEMENT OF THE CD-ROM PLAYER Removal of the CD-ROM player does not require disconnection of any cables as the player is connected directly to the rear I/O board by a specific connector. To remove the CD-ROM player, proceed as follows: •...

  • Page 57: Replacement Of The Ram

    REPLACEMENT OF THE RAM Before removing the RAM, the cover of the base module must be removed as described above. To remove the RAM, proceed as follows: • Using a finger, press down clip A of the DIMM slot. • Remove RAM B from the slot. Figure 3-11 Figure 3-12 •...

  • Page 58: Replacement Of The Cpu

    REPLACEMENT OF THE CPU Before removing the CPU, the cover of the base module must be removed as described above. To remove the CPU, proceed as follows: • Disconnect the 3-pin power cord A of the fan. • Back off the four screws B in order to remove the fan C. •...

  • Page 59: Disassembly Of The Motherboard

    DISASSEMBLY OF THE MOTHERBOARD Before disassembling the motherboard, the cover of the base module must be removed as described above. To remove the motherboard, proceed as follows: • Operating from behind the display, disconnect all the connections present on the motherboard. DISCONNECT DISCONNECT DISCONNECT...
  • Page 60 Figure 3-17 • Very carefully, exert pressure from both sides in order to separate the base module (including the LCD screen) from the housing. • Disconnect all the remaining connections. Explor@ 200 DISCONNECT DISCONNECT Figure 3-18 Explor@ 300 DISCONNECT DISCONNECT Figure 3-19 XZAC3273 Service Manual...
  • Page 61 Explor@ 200 Explor@ 300 DISCONNECT DISCONNECT DISCONNECT Figure 3-20 • Back off lock screws C and remove the motherboard. Explor@ 200 Figure 3-21 3-12 XZAC3273...
  • Page 62 Explor@ 300 Figure 3-22 • For re-assembly, reverse the above operations. XZAC3273 Service Manual 3-13...

  • Page 63: Replacement Of The Touch Screen Board

    REPLACEMENT OF THE TOUCH SCREEN BOARD Before disassembling the Touch screen board, the cover of the base module must be removed and the module must be separated from the housing as described above. To remove the Touch screen board, proceed as follows: •...

  • Page 64: Replacement Of The Inverter Board

    3.10 REPLACEMENT OF THE INVERTER BOARD Before disassembling the Inverter board, the cover of the base module must be removed and the module must be separated from the housing as described above. To remove the Inverter board, proceed as follows: •...

  • Page 65: Replacement Of The I/O Board (Back)

    3.11 REPLACEMENT OF THE I/O BOARD (BACK) Before disassembling the I/O board located on the back, the cover of the base module must be removed as described above. To remove the board I/O (back), proceed as follows: • Disconnect all the connections present on the board. •...

  • Page 66: Replacement Of The I/O Board (Front)

    3.12 REPLACEMENT OF THE I/O BOARD (FRONT) Before disassembling the front I/O board, it is advisable to remove the front panel in order to facilitate the operation. To remove the front panel, proceed as follows: • Remove cover A (on both side). •...
  • Page 67 To facilitate disassembly of the front I/O board, it is advisable to also remove the power supply unit as described above. To remove the I/O board (front), proceed as follows: • Disconnect connection A. • If necessary, remove the front panel as described above to access the two screws B. •...

  • Page 68: Removal Of The Lcd Display And Of The Touch Screen

    3.13 REMOVAL OF THE LCD DISPLAY AND OF THE TOUCH SCREEN To remove the display LCD with touch screen, proceed as follows: • Remove screws A and lift cover B. • Operating from behind the display, disconnect all the connections present in order to release the display from the motherboard.
  • Page 69 • Remove screws A and B. • Very carefully, apply pressure from both sides in order to separate the base module (including the LCD screen) from the housing. • Disconnect connections C. Explor@ 200 Figure 3-34 Explor@ 300 Figure 3-35 Explor@ 200 Explor@ 300 Figure 3-36...
  • Page 70 Only for Explor@ 300: • Open clip A in order to remove the cables. Figure 3-37 • Disconnect connections B. Explor@ 200 Figure 3-38 Explor@ 300 Figure 3-39 XZAC3273 Service Manual 3-21...
  • Page 71 • Disconnect the connection of the badge reader board C and remove screws D and E. Explor@ 200 Figure 3-40 3-22 XZAC3273...
  • Page 72 Explor@ 300 Figure 3-41 XZAC3273 Service Manual 3-23...
  • Page 73 Back off screws E and remove the touch screen. Explor@ 200 Figure 3-42 Explor@ 300 Figure 3-43 3-24 XZAC3273...
  • Page 74 • Disconnect the connections. • Remove screws F. Explor@ 200 DISCONNECT DISCONNECT Figure 3-44 Figure 3-45 XZAC3273 Service Manual 3-25...
  • Page 75 Explor@ 300 • Disconnect the connections. • Remove screws F. Figure 3-46 DISCONNECT DISCONNECT Figure 3-47 3-26 XZAC3273...
  • Page 76 • Remove the LCD panel G. Figure 3-48 • For re-assembly, reverse the above operations. XZAC3273 Service Manual 3-27...

  • Page 77: Replacement Of The Loudspeakers

    3.14 REPLACEMENT OF THE LOUDSPEAKERS Repeat the operations described above in order to free the base module from the housing and the LCD panel with touch screen. 3.14.1 Replacement of the loudspeakers Explor@ 200 To remove the loudspeakers, proceed as follows: •...

  • Page 78: Replacement Of The Loudspeakers Explor@ 300

    • Back off screws C in order to remove the panel and to free the loudspeakers D. Figure 3-51 • For re-assembly, reverse the above operations. 3.14.2 Replacement of the loudspeakers Explor@ 300 To remove the loudspeakers, proceed as follows: •...
  • Page 79 • Back off screws B (four for each loudspeaker). • Remove loudspeakers C. Figure 3-53 • For re-assembly, reverse the above operations. 3-30 XZAC3273...

  • Page 80: Removal Of The Badge Reader (Field Option)

    3.15 REMOVAL OF THE BADGE READER (FIELD OPTION) WARNING! In the case of packaging and transport of the module, it is advisable to remove the badge reader module to prevent any damage caused by impacts. To remove the badge reader, proceed as follows: •...

  • Page 81: Disassembly Of The Badge Reader Board

    3.16 DISASSEMBLY OF THE BADGE READER BOARD Before disassembling the badge reader board, the rear cover must be removed and the base module (including the LCD screen) must be separated from the housing as described above. To remove the board of the badge reader, proceed as follows: •...
  • Page 82 UPDATING STATUS DATE UPDATED PAGES PAGES CODE 6/2006 1st EDITION XZAC3273...

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