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Jamex 6500 Series User Manual

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Jamex System 6500
User's Manual

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Summary of Contents for Jamex 6500 Series

  • Page 1 Jamex System 6500 User's Manual...
  • Page 2 We look forward to assisting people like you with ongoing innovations in revenue generation through vending. Jamex is a manufacturer who believes in service. Should you have any questions concerning your Jamex 6550 Series Vend Station or other Jamex Vending Systems, please call your authorized Jamex dealer, or Jamex customer service at 800-289-6550, or visit our web site at www.jamexvending.com.

  • Page 3: Table Of Contents

    Finishing A Cash Transaction Finishing A Stored Value Card Transaction (optional) Finishing A Credit Card Transaction (optional) Stopping A Transaction Adding Value To A Jamex Stored Value Card Totaling the Vend System Reading the Meters Meter Table Resetting the Cash, Box And Bill Meters...
  • Page 4 Card Reader Diagnostic Messages Card Is Not Pulled In Card Is Pulled In Slowly Force Out A Stuck Card Reader Looks Clear But Still Not Accepting Cards Jamex 6500 Series Vend Station Full Exterior Layout Jamex 6500 Series Vend Station Full Interior Layout...

  • Page 5: Introduction

    INTRODUCTION Thank you for choosing a Jamex Vending System for your vending needs. This manual provides instructions for operating your Jamex 6500 Series Vending System as well as technical information necessary to install and maintain the system. Please keep this manual available for you and your technician to refer to.
  • Page 6 Note: Return shipping is not included. The full family of Jamex products includes: • Jamex 6550 and 9550 multi copy coin or coin and bill vending systems • Jamex 9500 series network enabled vend station. ◦ USB Import of settings for fleet programming ◦...

  • Page 7: Installation And Setup

    Note: Parts are stored in the cash box as well as the bottom of the base. Physical Mounting Your Jamex Vend System may be mounted on one of the available stands manufactured exclusively for Jamex or it can be mounted to a wall, or cabinet.

  • Page 8: Setting Display Contrast

    R2 or there may be a dial that you can turn. Loading Change The Jamex vend device will self replenish change during normal use. However you should pre-load some change before putting the vend station in service. This allows the vend station to reliably return change and insure the acceptance of bills.

  • Page 9: How Some Changers Handle Redundant Tubes

    PROGRAMMING Copy Price Descriptions This a chart of the common price options available in a 6500 series vend station and their probable descriptions. If you have a Jamex 6500 series JPC only version, these prices will not exist as vending software controls pricing.

  • Page 10: Entering The Settings Section Of The Service Modes To Set Prices

    Some model copiers will have a service mode setting that allows legal sized paper to be grouped with small paper and sometimes a modification can be made to the Jamex copier interface harness. Contact Jamex support if you have questions regarding this.

  • Page 11: Saving A Price Setting

    This option is displayed after the last price only when the "Card Rdr" option is set to "Yes" (page 8). This sets a maximum value that a Jamex Stored Value copy card can be revalued up to at this vend station. This setting is adjusted in $0.01 increments.

  • Page 12: Advanced Service Mode Table

    Preset timing sequences for specific interface solutions. Rolls over at 15 but can vary. Do not Timing change this setting without consulting Jamex support. Length of time in ms between pressing coin return and when payout actually starts. Slower copiers Escrow T may need a higher value.
  • Page 13 "Max Card" setting rejects cards over that value. Note: The Jamex 9500-70 series Vend Stations do not require that the reader's max card to match the vend station's. The reader's Max Card setting should always be higher.

  • Page 14: Operating Guide

    Using A Stored Value Copy Card (optional) • Insert a Jamex Stored Value Copy Card into the Jamex 7800 card reader. Orient the card with the magnetic strip down and to the left.

  • Page 15: Bypass Operation

    Bypass Operation The bypass key allows staff and service personnel access to the copier without the need for funds. Note: All funds will be rejected while in bypass mode. Any cash or card transactions must first be ended before using the bypass key. •...

  • Page 16: Finishing A Stored Value Card Transaction (Optional)

    (hold) amount to finish their copy job. Some copier models will temporarily disable coin return or card eject during a job. Adding Value To A Jamex Stored Value Card • Insert a copy card into the reader. Orient the card so the magnetic strip is underneath and to the left.

  • Page 17: Totaling The Vend System

    TOTALING THE SYSTEM Your 6500 Vending System allows you to track your revenue by: • Providing meters that track: ◦ The total number of pages for each vended function. ◦ The cash amount taken in for each vended function. ◦ The number of bypass copies made. ◦...

  • Page 18: Meter Table

    Meter Table Meter Description Meter E Small B/W copies made using cash. Bypass E Small B/W copies made using the bypass key. Card E Small B/W copies made using a card. Meter F Large B/W copies made using cash. Bypass F Large B/W copies made using the bypass key. Card G Large B/W copies made using a card.

  • Page 19: Resetting The Cash, Box And Bill Meters

    Resetting the Cash, Box And Bill Meters You should reset these meters at each reconciliation period. • Enter the Meter's service mode as described on page 13. • Press the YES button repeatedly until the word "Tube" is displayed. • Press and hold the NO button. •...

  • Page 20: Emptying The Cash Drawer And Bill Box

    Emptying The Cash Drawer And Bill Box Cash Drawer/Cash Box • Unlock the Cash Box. • Pull the drawer straight outward toward you. • Use caution as a full cash box can be very heavy. • When replacing the cash box be sure it is in place correctly •...

  • Page 21: Cash Totals

    Cash Totals Different features and options of your Jamex Vend Station can give you more than one “Cash” meter to consider. The meters (Cash, Host Cash and Card Add) would be added together. You should also note any added coins between reconciliation periods used to replenish change.

  • Page 22: Negative Tube Difference

    • Add in the starting value that was programmed on any cards sold. • Add the amount added to cards with Copy Card Admin Software. • When revaluing cards with a Jamex 7112's batch mode using a "Set Card Value" management card and when using the batch mode in Copy Card Admin Software, Note any existing values as they will be overwritten.
  • Page 23 Note: Most card meters on Jamex devices are not re-settable so you should keep a log from each cash out.

  • Page 24: Maintenance

    MAINTENANCE Your Jamex Vending System requires occasional cleaning of the bill acceptor, coin changer, and card reader. The frequency of cleaning depends on the environment and amount of use. Debris can be dropped into the coin slot by patrons and cause coin jams. Instructions for clearing jams are listed here.

  • Page 25: Cleaning The Coin Changer

    • Press up on the release tab at the bottom of the bill acceptor. • While holding the release, Pull the Bill Path Plate towards you. • Use a lint free cloth lightly moistened with water to remove dust from rollers and optic sensors.

  • Page 26: Cleaning The Jamex 7800 Stored Value Card Reader

    Cleaning The Jamex 7800 Stored Value Card Reader Your card reader uses a read/write head to read and write the data encoded on the magnetic stripe of the card. This read/write head will collect dust and dirt or simply wear out. If the read/write head is not cleaned regularly you will see mis-reads, mis-writes and premature wear.

  • Page 27: Troubleshooting

    TROUBLESHOOTING This section has troubleshooting steps to resolve many common issues. For charging or copier ready issues, double check your price settings. You may need to contact your dealer. A technician will know the required copier settings and have the test tools to troubleshoot. Provide your tech with the installation guide that shipped with your vend station.

  • Page 28: Clearing Coin Jams On A Three Tube Changer

    Another cause could be a failed Jamex board. Change may have been loaded properly but the Jamex board did not track it to the tube meter. Be sure change has been properly loaded. Drop in a quarter and press coin return.

  • Page 29: Clearing Coin Jams On A Five Tube Changer

    Clearing Coin Jams On A five Tube Changer The diagnostic panel on a 5 tube changer may look like this. Do not press the function buttons unless instructed to by Jamex support. If the "DIS" LED is blinking, this indicates Acceptor release latch a coin jam in the changer.

  • Page 30: Bill Acceptor Issues

    If a bill is rejected quickly or is not pulled in all the way it is possible the bill acceptor's sensors have failed and it needs to be replaced. First review the video "How to clean a bill acceptor in a Jamex 9550 8200 or 6500 series" in the support section at jamexvending.com If this only happens with 5 dollar bills, older bill acceptors may not be programmed to accept the latest 5 dollar bill pattern.

  • Page 31: Power Problems

    Be cautious when troubleshooting power supply problems. If you are uncertain about any steps listed below, contact your dealer or Jamex support. Older Jamex square power supplies did not have an LED but they may have reset buttons on each side to try. That power supply has been discontinued.
  • Page 32 The vend station usually works correctly even without a display. If you are still having an issue you'll need to check the display connection on the Jamex main board to see if the multicolored ribbon cable is properly connected. Use caution when connecting the cable as the pins are easily bent.

  • Page 33: Vending Software Not Seeing Credit

    Jamex USB devices require a driver to function. Look in Windows Device Manager under "Ports (COM and LPT) and verify there is a Jamex USB Serial Port with a COM number. The driver can be found at www.jamexvending.com/downloads/drivers Note: Jamex equipment manufactured with a USB port prior to April of 2014 will use the legacy driver.

  • Page 34: Jamex 7800 Card Reader Troubleshooting

    Run a cleaning card through the reader (page 20) and if problems persist, The card transport may have worn out. Contact your dealer or a Jamex Customer Support Representative regarding having the reader repaired or replaced. Card Reader Diagnostic Messages The card reader display is located just above the card insert slot.

  • Page 35: Card Is Not Pulled In

    Invalid Card Type If this is a "Set Card Value" card, it was only designed for the Jamex 7112 card reader. If this is not a "Set Card Value" card, the card is damaged or miss-programmed. Value Too High Test the card in another reader. If it reads correctly, a vend station's Max Card setting may be higher than the reader's max card value.
  • Page 36 If nothing seems to resolve the issues your having, Contact your dealer or a Jamex Customer Support Representative during normal business hours M - F 8:00 AM to 5:00 PM Eastern at 800-289-6550 regarding...

  • Page 37: Jamex 6500 Series Vend Station Full Exterior Layout

    Jamex 6500 Series Vend Station Full Exterior Layout Note: The 7800 Stored-Value card reader and the Jamex NetPad Touch are displayed here only as an example. The 7800 card reader can not be installed on the same vend station as the NetPad Touch.

  • Page 38: Jamex 6500 Series Vend Station Full Interior Layout

    Jamex 6500 Series Vend Station Full Interior Layout...

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