Fault Or Breakdown - Bosch Worcester benchmark Greenstar 24i system User Instructions & Customer Care Manual

14

FAULT OR BREAKDOWN

FAULT OR BREAKDOWN
This appliance is supported in the UK by
Worcester, Bosch Group.
Specialist factory trained Service Engineers are
available to attend a breakdown occurring on
this appliance.
No charge will be made for parts and/or
labour providing:
An appliance fault is found and the appliance
has been installed within the past 24 months.
Reasonable evidence of this must be supplied
on request. i.e. the Benchmark Checklist.
A call-out charge will be made where:
The appliance has been installed for over 24
months.
OR
Evidence cannot be provided that the first
year service inspection has been carried out
(i.e. an entry in the Benchmark Checklist).
OR
Our Field Service Engineer finds no fault with
the appliance (see Note).
OR
The cause of breakdown is misuse or with other
parts of your plumbing/heating system, or with
equipment not supplied by Worcester Bosch.
Note. NO APPLIANCE FAULT IS FOUND ON
OVER 30% OF ALL SERVICE CALL OUTS.
Please read this guide carefully to gain a good
understanding of the operation of your
appliance. In the case of a suspected fault, refer
to the fault finding section of this guide.
If in doubt contact our Technical Helpline
In the event of an appliance fault or breakdown
please contact our Service Department. Your
service administrator will arrange for an engineer
to call with the minimum of delay; under normal
circumstances this will be from 1 - 3 working
days (excluding weekends) for priority
breakdown situations (no hot water and/or
heating).
Invoices for attendance and repair work carried
out on this appliance by any third party will not
be accepted.
WORCESTER BOSCH GREENSTAR 12i/24i SYSTEM
8 716 107 376b (06/06)