TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers ............6 Important information ......................7 Safety instructions ......................... 7 SELV (Safety Extra Low Voltage) compliance .............. 7 Standards conformance ......................7 Product specifications ......................8 Disposal of the device ......................8 Cleaning ............................ 8 Setting up the phone ......................9 Delivery Content ........................
Page 3
Settings ...........................26 Phone settings .........................26 Settings available in user mode ................26 Settings available in administrator mode ............27 Display backlight and contrast settings ..............28 The phone's web interface ....................30 Opening the web interface ....................30 How the web interface works ..................31 Web settings overriding manual phone settings ...........31 User mode/administrator mode ..................32 Directories ........................
Page 4
Speakerphone .......................42 Handset or headset and casing speaker ............43 Using different dialing methods ...................43 Auto dial .........................43 Redialing ........................43 Calling number from call history (missed, received, dialed calls) ....43 Calling number from phone directory ..............43 Calling number from external directory ............44 Speed dialing ......................44 Calling emergency numbers ................44 Call completion .....................44...
Page 5
Customizing the phone settings ................... 61 Identities/accounts .......................61 Configuring and editing identity/account ..............61 Assigning ringtones ......................63 Date and time formats ......................64 Date ............................64 Time ...........................65 Time zone ..........................65 Language settings of phone and web interface ..............66 Phone language .......................66 Web interface language ....................67 Dial tones ..........................67 Emergency numbers ......................67 Call forwarding ........................68...
D120 User Manual Safety, Disposal, Cleaning of Product mportant information Please read the instructions on safety and disposal and on how to set up and use the device before using it and also give them to other users to read or inform those users of their contents. Save this manual and do not give the device to third parties without it.
D120 User Manual Safety, Disposal, Cleaning of Product The declaration of conformity can be requested from Snom Technology GmbH Wittestr. 30 G 13509 Berlin, Germany Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and may also result in the loss of CE conformity.
D120 User Manual Setting up the Phone etting up the phone elivery Content Quick Installation Guide D120 General Public License Base phone unit Footstand Handset Handset cord Ethernet cable Quick Installation Guide, GNU General Public Licence ttaching and detaching the footstand The footstand has four snap-fits, two narrower and longer ones and two wider and shorter ones.
D120 User Manual Setting up the Phone 2. Tilt the footstand upwards as shown in step 3 (Fig. 2) and insert the narrower and longer snap- fits into the holes marked (Fig. 1). Please note that you will encounter a slight resistance when inserting the hooks.
D120 User Manual Setting up the Phone onnecting the phone (2, 3) If no PoE available (1, 2) (2, 3) Not included in delivery Optional 5V DC The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is not avaible in your network, with one of the separately available power adapters (see "Product specifications"...
D120 User Manual Setting up the Phone nitializing and registering the phone Prerequisites To be able to use VoIP, you or your company must have: • A broadband internet connection. • Access to the internet via a router. This could be a separate device available in various versions from many different manufacturers or in the form of a router on a server or a PC.
Page 13
D120 User Manual Setting up the Phone Fig. 1 Fig. 2 Fig. 3 ◦ Press on the navigation key to move up or down the list one item at a time. When all time zones are shown (Fig. 1), you also have the option to jump to the beginning of the next time zone by pressing the function key underneath ◦...
D120 User Manual Setting up the Phone 7. If required, enter the password received from your Internet service provider or administrator and press . After successful registration you will see the phone symbol and the registered account (identity) in the identity line underneath the date/time bar: Infobar with date&...
D120 User Manual Setting up the Phone Correcting the clock The phone receives the time and date from your NTP time server. If the time and/or date on the display are incorrect, you may need to set the correct time zone. •...
D120 User Manual Getting to Know Your Phone etting to know your phone t a glance The factory settings at a glance: Call LED • Blinking fast: Incoming call Outgoing • Steady light: Busy or missed call identity: • Blinking slowly: Call on hold Handset speaker Display - idle screen...
Page 17
D120 User Manual Getting to Know Your Phone Audio control keys Adjusting the volume ◦ of the ringer when the phone is idle or ringing. ◦ of the handset/casing loudspeaker when in a call. Mute/unmute the microphone. Speakerphone. ◦ On idle: Press to dial number and accept calls on speakerphone. ◦...
D120 User Manual Getting to Know Your Phone Call history. Lists of missed, dialed, and received calls. For more information, see "Call history (call lists)" on page 51. Call forwarding. For more information, see "Call forwarding" on page 53. Help menu with phone's and Snom Wiki's IP addresses is replaced by info menu new status information (call forwarding active, passwords not set, missed calls, etc.) is available...
D120 User Manual Getting to Know Your Phone ard keys Context-sensitive, programmable function keys These function keys can be programmed on the "Function Keys" page of the phone's web interface with a number of key events; these functions will then be available when the phone is in idle mode. For more information, see "Configuring the function keys"...
D120 User Manual Getting to Know Your Phone Audio control keys • In call: Muting and unmuting the handset or casing microphone • On idle screen: Turning "do not disturb" (DND) on and off for all identities registered on the phone. In DND mode incoming calls do not ring; callers hear the busy signal.
D120 User Manual Getting to Know Your Phone Alphanumeric keypad Input modes and navigation Current audio mode ( , , ) Input modes: 123: Numerals abc: Lower case ABC: Upper case Input mode: numerals letters Delete character to the left of the cursor Redial Pool: Directory, LDAP, call lists...
D120 User Manual Getting to Know Your Phone Entering numerals, letters, special characters, and symbols When entering letters and special characters, pause briefly after each character until the cursor has moved forward so that you won't overwrite the last character you entered. Pausing is not necessary when entering numerals.
D120 User Manual Getting to Know Your Phone isplay layout In idle mode When active Info bar/status Confi gured identities Function key line Context-sensitive function key symbols Context information Fig. 1 In idle mode In idle mode, the display presents the following information: Info bar/status line •...
Page 24
D120 User Manual Getting to Know Your Phone Context area: Configured identities. Active identity • Active identities are indicated by the phone symbol and the extension number or name. • Active identities can be used to make and receive calls. •...
D120 User Manual Getting to Know Your Phone When the phone is active The display will inform you of any activity the phone is engaged in (see Fig. 1 on page 22). This information is presented in the form of text or symbols or both. Info/status bar.
D120 User Manual Getting to Know Your Phone ettings A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface. Phone settings Press to open the settings menu on the display. To open submenus and settings, press their number on the alphanumeric keypad or scroll to the setting and press .
D120 User Manual Getting to Know Your Phone Settings available in administrator mode In administrator mode, all settings of the phone menu and on the phone's web interface are accessible. 1 Preferences 2 Call Features 3 Identity 4 Network 5 Maintenance 6 Information 1 Select out- 1 Language 1 IP Settings...
D120 User Manual Getting to Know Your Phone Display backlight and contrast settings Backlight and contrast can be adjusted separately for the times when the phone is active and when the phone is idle. Lowering backlight intensity lowers the energy consumption of the device. The backlight when idle can be reduced to zero bars.
Page 29
D120 User Manual Getting to Know Your Phone 4. Press Contrast. Fig. 5 5. Press the function key underneath the plus or minus symbol in the function key line (Fig. 3 and 4) to increase ( ) or decrease ( ) the contrast. 6.
D120 User Manual Getting to Know Your Phone he phone's web interface When you register the first account during the initialization of the phone, your SIP user name and password will be registered as the HTTP user name and password. If you wish to change them later, you can do so on the phone's web interface >...
D120 User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode.
D120 User Manual Getting to Know Your Phone ser mode/administrator mode Snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode.
Page 33
D120 User Manual Getting to Know Your Phone Fig. 3 Fig. 4...
D120 User Manual Directories irectories irectory The directory is the built-in directory of the phone. It can hold up to 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply" and "Save", depending on your firmware version.
D120 User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played.
D120 User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory. 2. Press on the navigation key to go straight to <New Item>. 3. Press . 4. Enter the phone number and press . 5.
D120 User Manual Directories . The Details screen for the entry will be displayed. 3. Press 4. Editing a detail. a. Press to select a detail. b. Press . Depending on the selected detail, in some cases, you will see the prompt screen where you can enter or modify text. Edit the data, if necessary, and press to save and to open the next screen.
D120 User Manual Directories Calls from entries on the "Deny" list do not ring on the phone. The caller hears the busy signal. ◦ Outgoing Identity: The drop-down list shows all identities configured on the phone. If you select one of the identities for one of the numbers listed in the phone book, all calls to that number initiated from the phone book will show that identity on the callee’s phone.
Page 39
D120 User Manual Directories Click on in a phone number's line if you want to edit the subentry's data (phone number, number & contact type, outgoing identity, and any blue area data applicable to this subentry only). Make changes as necessary and click on "Change". •...
D120 User Manual Directories Fig. 4 Deleting entry on web interface • Entry with one phone number. Click on in the entry's lines to delete the entry. • Entry with more than one phone number. ◦ Deleting the entry. Click on in the line of the master record to delete the name and all associated phone numbers.
D120 User Manual Directories LDAP search on the phone: Enter the first letter of the name you are searching for. Type more letters if the name shown isn't the right one or scroll through the list. Press to dial. Contacts If you want to use an external contacts list, the Contact list and Contact list URI settings are mandatory.
D120 User Manual Using the Phone sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.
D120 User Manual Using the Phone Handset or headset and casing speaker With dual audio mode activated, other persons present in the room are allowed to listen in to the third party over the phone's casing loudspeaker. 1. Use the method for handset or headset use to dial. 2.
D120 User Manual Using the Phone Calling number from external directory 1. Open the dial screen to get access to the external directory: a. Lift the handset off the cradle or press the speakerphone key to open the dialing screen (Fig.
D120 User Manual Using the Phone Fig. 1 Fig. 2 • Press / to turn off call completion for this call (Fig. 2). • Press / if you wish to dial another number while waiting for call completion (Fig. 2). You can now hang up the handset to return to the idle screen;...
D120 User Manual Using the Phone Call waiting When you are in a call, another call coming in will be announced visually by the flashing call LED and by the symbol appearing in the function key line (Fig. 1); it will also be announced acoustically by a double beep.
D120 User Manual Using the Phone ctive calls Hold One call on hold Press to put the ongoing call on hold. Held calls are indicated threefold: ◦ By the text on the display. ◦ By the slowly blinking line key. ◦...
D120 User Manual Using the Phone • When the connected call is on-screen, you can transfer it to a third party or terminate it by pressing . • When a held call is on-screen, press to connect to it; if you are currently connected to the second call, it will simultaneously be put on hold.
D120 User Manual Using the Phone • Putting one participant on hold. With one of the participants on-screen selected by the preceding arrow (Fig. 2 and 3), press to put this party on hold and to converse with the other party in private.
D120 User Manual Using the Phone 3. Press . You may briefly see the message that the transferred call was "disconnected", indicating that it is now ringing on the third party's phone. • Blind transfer of ringing call 1. With a call ringing (Fig. 1), press 2.
D120 User Manual Using the Phone all history (call lists) Three call lists of missed, dialed, and received calls are stored on the phone. They contain the number, time and date, and duration of the calls. If the memory allotted to storing the call lists is full, the oldest ones will be overwritten.
D120 User Manual Using the Phone Press to add the caller/callee to the phone's directory. See "Editing existing entry" on page 36 for information on adding a name and other data to the new directory entry. Press to delete the call. ejecting or redirecting incoming calls This includes manual and automatic rejection and redirection and rejection of anonymous calls.
D120 User Manual Using the Phone • Call forwarding. For further information, see "Call forwarding" on page 53 and 68. • Rejecting anonymous calls: See next subsection. Rejecting anonymous calls With this setting you can have your phone reject calls from phones that are blocking or not transmitting their numbers.
D120 User Manual Using the Phone Forwarding all calls is off All incoming calls are forwarded Forward when Busy: Forwarding calls ringing while the phone is busy to the number of the phone, extension, or mailbox specified as this function’s target. Forward after Timeout: When a call starts ringing, the phone will wait for the number of seconds specified in the setting "Call forwarding time".
D120 User Manual Using the Phone messages with a higher priority than call forwarding (e.g., firmware update available, reboot required, etc.), they will take precedence over the call forwarding indication. Press to show the Status info screen with all current status messages, including call forwarding.
D120 User Manual Configuring the Function Keys onfiguring the function keys See "Opening the web interface" on page 30 on how to open the phone’s web interface. See "How the web interface works" on page 31 on the mechanics of navigating in the windows and changing the settings.
Page 57
D120 User Manual Configuring the Function Keys ◦ Number Enter one phone number or value for the function or, if the function is key event, select an event from the drop-down list. Enter phone numbers exactly the way they need to be dialed, i.e, type the number without spaces or punctuation marks between the digits.
D120 User Manual Configuring the Function Keys After you have clicked Apply, the Save button appears at the top of the window. Click Save to prevent the changes to be lost if there is a power outage or if the phone is disconnected from its power source.
D120 User Manual Configuring the Function Keys Example 1, Extension monitoring and call pick-up This feature makes it possible to pick up a call ringing on another extension, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: ◦...
D120 User Manual Configuring the Function Keys Example 2, Changing the setting of a context-sensitive key In the following example, the setting of the left function key F1 underneath the display (Fig. 1) will be changed from Settings menu (Fig. 2) to Favorites (Fig. 3). Fig.
D120 User Manual Customizing the Phone Settings ustomizing the phone settings See "The phone's web interface" on page 30 on how to open the phone’s web interface, how the web interface works, and how to change the settings. See "User mode/administrator mode" on page 32 on the difference between administrator and user mode.
Page 62
D120 User Manual Customizing the Phone Settings On the web interface Open the web interface and click on an identity in the menu on the left. The configuration window for that identity will open; it contains four tabs, with the left one, Login, visible in the front. To view SIP, NAT, and RTP pages, click on the respective tab;...
D120 User Manual Customizing the Phone Settings Any phone allowed to monitor and pick up your calls must also use the same password in this text field. Note: If you want the activity on the monitored phones to be displayed on your idle screen, enable the "Go to Call Monitor on Activity"...
D120 User Manual Customizing the Phone Settings ate and time formats Date and time formats can be set on the phone and on the web interface. The defaults are US time format and 24-hour clock (Fig. 1 and 2). European date and time formats are shown in Fig. 3 and 4, US date and time formats in Fig.
D120 User Manual Customizing the Phone Settings US Date Format Date Setting "On" Setting "Off" March 5, 2012 03/05/2012 05.03.2012 March 12, 2012 03/12/2012 12.03.2012 December 5, 2011 12/05/2011 05.12.2011 December 10, 2011 12/10/2011 10.12.2011 2. Click on "Apply" and "Save". Time The time setting affects phones and/or firmware versions with a digital clock only.
D120 User Manual Customizing the Phone Settings On the phone 1. Press > Preferences > Date & Time > Time Zone. Fig. 1 Fig. 2 ◦ Press to collapse the list to show only selected times zones and/or locations where the phone language is spoken.
D120 User Manual Customizing the Phone Settings Setting on the web interface 1. Open Preferences > General Information > Language. 2. Select the language from the drop-down list. 3. Click on "Apply" and "Save". Web interface language 1. Open Preferences > General Information > Web interface language. 2.
D120 User Manual Customizing the Phone Settings all forwarding This feature automatically redirects all or certain incoming calls to another phone or a mailbox. If you set call forwarding on the phone, the settings are applied to all configured identities on the phone. On the web interface, the settings are configured separately for each identity.
D120 User Manual Customizing the Phone Settings 2. Type the phone number in the "Target" text field. Type each number the way it needs to be dialed by the phone, without spaces or punctuation between the digits. 3. Click on "Apply" and "Save". •...
D120 User Manual Customizing the Phone Settings Turning off call completion 1. Press > Call Features > Outgoing Calls > 4 Call Completion. 2. Press or scroll down to the setting and press to change it from on to off: Call Call Completion.
D120 User Manual Customizing the Phone Settings 4. Select setting with 5. Press to save. Setting on the web interface 1. In the menu on the left, click on the identity whose call waiting settings you want to change. 2. Click on the SIP tab. The setting Call Waiting Indication is the second to last on the page. 3.
D120 User Manual Customizing the Phone Settings Setting on the phone 1. Press > 2 Call Features > 3 Incoming Calls > 1 Reject anonymous. 2. Press or to change setting from off to on: 1 Reject anonymous. 3. Press briefly to return to the previous menu, press for two seconds to return to the idle screen.
D120 User Manual Software Update oftware update anual update 1. Open a browser and enter the address http://wiki.snom.com/Firmware. 2. Click on the phone to be updated. 3. Click on the firmware version currently running on your phone. 4. Right-click on the link of the firmware version you want to update to. 5.
D120 User Manual Troubleshooting roubleshooting eboot In user mode 1. Press 2. Press 4 Maintenance. 3. Press 2 Reboot. 4. When asked whether to "Reboot?", press . 5. Wait for the idle screen to reappear. In admin mode 1. Press 2.
D120 User Manual Troubleshooting FTP Update When there is no other way to get the phone to work (administrator password lost, etc.). How it is done: See http://wiki.snom.com/Firmware/Update/TFTP_Update. Warning: All customized settings will be lost! anual initialization When automatic initialization via DHCP fails, enter the values for netmask, IP gateway, and DNS server manually after each prompt on the display.
D120 User Manual Troubleshooting races Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1. Open the phone’s web interface > SIP Trace page. 2. Click on Clear to clear the page. 3.
D120 User Manual Appendix 1 ppendix 1 - Display Symbols and Icons ymbols found in the function key line The buttons symbolize the functions that are currently available for activation. Press the function key underneath the symbol to activate the function. The equivalent text symbols used in previous firmware versions can be found in the first column on the right.
D120 User Manual Appendix 1 Confirming a selection or an action Terminating/canceling an action and returning to the previous screen Switching input mode to lower case letters Switching input mode to upper case (capital) letters Switching input mode to numerals Deleting the character to the left of the cursor Available pool of directories, contact lists, etc.
Page 79
D120 User Manual Appendix 1 On idle screen Outgoing identity • Active identities are indicated by the phone symbol. If there is more than one active identity, an arrow precedes the current outgoing • identity. When you call someone, this is your identity for the call. •...
D120 User Manual Appendix 2 ppendix 2 - Status Messages Whenever there is a current message concerning the status of the phone, the function key will be available. Press the function key or, if it not available, > Information > Status Info, to open the "Status info"...
D120 User Manual Appendix 3 ppendix 3 - Programmable Functions Following is a brief description of the function key settings available on the Function keys page of the phone's web interface. reely programmable functions Action URL Action URLs are basically HTTP GET Requests that allow the phone to interact with web server applications.
Page 82
D120 User Manual Appendix 3 Conference Server This function key can be used for PBX-based conferences and for local conferences on the phone itself. • PBX-based conferences. When a conference room or conference account has been created on the server for an individual identity, you can dedicate a function key to calling and monitoring the conference room.
Page 83
D120 User Manual Appendix 3 This function key can be used for regular calls to an extension that is reached via an IVR or auto attendant and a number of voice prompts where the caller has to make a selection by pressing a key after or during the prompt. If you know which keys need to be pressed in which order in order to reach the desired extension, the entire process can be automated and considerably speeded up.
Page 84
D120 User Manual Appendix 3 Presence If supported by your PBX, the LED of this function key will reflect the presence status (ringing, busy, available, etc.) of the extension specified in the "Number" text field. The function key can also be used to dial the extension, usually when the destination signals availability.
D120 User Manual Appendix 3 Transfer to Transferring active calls and ringing incoming calls to the number set in the "Number" text field. Pressing the key once will transfer the active or ringing call. If the text field is empty, pressing the key will put the "Enter number" screen on the display.
Page 86
D120 User Manual Appendix 3 LDAP Directory Allows the user to look up a remote directory while dialing. Once set, this pressed key will open up the Direcory Search window. If LDAP is setup, corresponding matching entries as returned by the sever will be shown. If LDAP is not used and and presence_ lookup_number setting is turned on, the contact matches will be shown.
Appendix 4 - GNU General Public License COPYRIGHT NOTICE AND WARRANTY that any problems introduced by others will not reflect on the original authors' reputations. DISCLAIMER Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary.
Page 88
Appendix 4 sections when you distribute them as separate works. But when you based on the Program), the recipient automatically receives a license distribute the same sections as part of a whole which is a work based from the original licensor to copy, distribute or modify the Program on the Program, the distribution of the whole must be on the terms subject to these terms and conditions.
Page 89
Appendix 4 NO WARRANTY 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE For further information please see our web site http://www.snom.com.
Need help?
Do you have a question about the TFI-401 and is the answer not in the manual?
Questions and answers