Frequently Asked Questions - Dell Webcam WB3023 User Manual

Frequently asked questions

1. What is the recommended configuration to install the Dell WB3023 webcam?
Windows 10, 64-bit or newer.
MacOS 12.3.1 or newer.
One USB type-A port.
2. How do I know if my camera is on?
The Dell WB3023 webcam has a status-LED on the front lens that stays on (white light)
when the camera is in use. The status-LED is solid white when the webcam in use.
3. Can I use the Dell WB3023 webcam with a docking station or a USB Hub?
Yes, you can configure the webcam through a docking station or a USB hub connected to
your computer.
4. Can I connect my webcam directly to a monitor?
Yes, the Dell WB3023 can be connected to the monitor directly. Ensure that the monitor's
data up-stream cable is connected to the computer, without which the webcam will not
work. In case the monitor does not have a data up-stream port, the webcam cannot be
connected to the monitor and must be connected to the computer directly.
5. How do I activate the Microphone on the webcam?
The microphone will be disabled by default and must be enabled using the Dell Peripheral
Manager(DPM) for Windows or Dell Display and Peripheral Manager (DDPM) for Mac
OS application. After installing the application and setting up the webcam, go to More
Settings > Audio > Switch the toggle on for Camera Microphone on DPM or select
On for Camera Microphone setting under Webcam > Webcam Control tab in DDPM.
6. How do I set up my webcam on a Mac?
The process for setting up the webcam remains the same on MacOS or Windows.
However, certain Apple devices do not come with a USB-A port. In such instances, the
webcam must be connected through a device-compatible dongle, docking station or a
Display Monitor USB hub.
7. Can I use the webcam to take photos and record videos?
Yes, Dell WB3023 is capable of capturing high-quality photos and videos. This can be
done using the default Windows Camera app or any other webcam-enabled application.
8. Do my camera setting adjustment in DPM or DDPM changes every time I
disconnect and reconnect the webcam from the device?
The DPM or DDPM application stores user's preferred settings and will only change if
manually edited. Disconnecting and reconnecting the webcam will not change the user
settings and you can just pick-up where you left off.
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14 Frequently asked questions