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Table of Contents
Summary of Contents for BEARROBOTICS Servi Plus
- Page 1 Servi Plus User Manual Servi Plus User Manual ver 1.0.5...
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Page 2: About This Manual
About This Manual This document describes how to use and maintain Servi Plus. Please read this manual before starting to use the product for proper use. y The content of this manual is based on the default settings and screens. -
Page 3: Standards Approvals (Only Usa)
Standards Approvals (only USA) This device complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. -
Page 4: Table Of Contents
Part Names How to Use Check before use Coverage - Space and Recognition Turning On/Off Charging the Robot E-stop Using Trays About Lights Using Servi Plus Using Robot Workflow Status Messages Robot Settings General About Wi-Fi Localization Zero Weight Manual Drive... -
Page 5: Safety Precautions
Do not apply a strong impact to the robot when using or moving it. y If the robot malfunctions or produces strange noises, smells, or smoke, stop the robot immediately using the E-stop button and contact customer service for assistance. Servi Plus User Manual |... - Page 6 Do not change the preset speed during installation. Doing so can cause a risk of collision. y Do not place items on the robot tray that exceed its size or load capacity. y Pick up the food only after the robot stops at the designated table. Servi Plus User Manual |...
- Page 7 Use a soft, dry cloth, or rag to remove foreign substances from the robot surfaces, including the top of the robot, camera sensor, or LiDAR sensor. y Make sure to turn off the power before cleaning or inspecting the robot. Servi Plus User Manual |...
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Page 8: Robot Components
Robot Components Components The robot is delivered with the following components. Spare Part-in Plugs (2ea) Robot main body Charger Top Tray Pad Middle Tray Pad (2ea) Bottom Tray Pad Servi Plus User Manual |... -
Page 9: Part Names
3-Sided custom Touch screen Side button display Down-facing camera, Tray Food light front camera E-stop button Up-facing camera Pillar light Wireless charging Base LED sensor (optional) LiDAR sensor Auxiliary wheels Charging terminal and power button Wheels Servi Plus User Manual |... -
Page 10: How To Use
– Small objects with a thickness of less than 2 in (5 cm), small bumps or steps on the floor – Objects hanging or floating in the air such as lighting fixtures or mobiles – Objects made of mirrors or glass materials Servi Plus User Manual |... -
Page 11: Turning On/Off
Battery Level The battery level can be checked in the top right corner of the screen. y When the battery is low, the message “Low Battery” will appear on the screen with a voice prompt. Servi Plus User Manual |... -
Page 12: E-Stop
Connect the charger and turn it to the right. If it clicks then it starts charging. ※ Servi and Servi Plus can share the same charger. E-stop In case an object or person suddenly appears in front of the robot, please press the E-stop button. -
Page 13: Using Trays
You can ask our installation engineer to change the number of trays. Note Please do not change the tray location arbitrarily. It can cause a malfunction. About Lights 3-Sided Custom Display Located nearby the upper-most tray, the 3-Sided Custom Display displays guidance messages. Servi Plus User Manual |... - Page 14 Pillar light It helps to identify the tray with the ordered food. Upon the robot's arrival at the table, the lighting on both sides of the tray containing the customer's ordered food will turn on. Servi Plus User Manual |...
- Page 15 It is located at the bottom of the robot, and the color of the base LED changes per the robot's operational status. Booting Rainbow Charging Yellow Standby Fully charged Blue Green Under operation Green Deadlock Orange E-stop Multi-Robot Purple Servi Plus User Manual |...
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Page 16: Using Servi Plus
You can add destinations on the touch screen or in Universe. Caution Place the robot towards a wall before pressing the Start mapping button. If the wall is transparent or the robot starts from another location, the resulting map image may have distortions. Servi Plus User Manual |... - Page 17 Check that the destination matches the place where the robot is, press the destination, and press the Confirm button. Or you can press and hold the destination on the Home screen to relocate your robot. Servi Plus User Manual |...
- Page 18 – ON: You can enable different trays for different destinations. Set up and move to the Home screen, and you can find a robot image appearing on the right where you can select a tray. <Tray Selection: OFF> <Tray Selection: ON> Servi Plus User Manual |...
- Page 19 How to Use Robot Workflow Settings Servi Plus helps with delivery and bussing in various modes. You can set it up for different modes including serving, bussing, etc. On the initial screen, the tray selection is off. To change the behavior, follow the instructions below.
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Page 20: Using Robot Workflow
Return After, which can be set using the timer. Using Robot Workflow Serving For information on features of Robot Workflow, refer to Page ○ Tray Selection OFF The default Robot Workflow screen. Enter the destination and press the GO button. Servi Plus User Manual |... - Page 21 The serving order is automatically assigned from top to bottom, but you can designate a serving destination by selecting the desired tray. If you entered the wrong destination to the tray, press the tray again to enter the correct destination. Servi Plus User Manual |...
- Page 22 Define how long the robot stays at a destination. When it is set to OFF, the robot will stay at the destination until the tray is full while bussing. The Skip button allows the robot to move or return to the next location. Servi Plus User Manual |...
- Page 23 2. Press GENERAL at the top left of the screen. 3. Press Create Routes to go to the route creation screen. Create a route by following the on-screen instructions. 4. After creating the route, return to the previous screen and set Routes to Servi Plus User Manual |...
- Page 24 2. After entering all destinations, press SAVE. 3. After entering the route name, press SAVE. y The Home screen appears and the created route will be displayed at the left top. Servi Plus User Manual |...
- Page 25 You can change the route name. 1. On the Creating Routes screen, press at the bottom left. 2. Press the route you wish to rename and press EDIT. 3. Enter the route name and press SAVE. Servi Plus User Manual |...
- Page 26 2. Press the route you wish to delete and press DELETE. y A confirmation message appears. 3. Select the right check box to proceed. 4. Press the left to cancel the deletion. Servi Plus User Manual |...
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Page 27: Status Messages
– When network or camera problems occur – When a robot gets lost, etc. y Existing missions are discarded, so return to the Home screen and start a new one. Servi Plus User Manual |... -
Page 28: Robot Settings
– Single Tap: If you touch the screen once, the robot pauses. – Double Tap: If you touch the screen twice in a row, the robot pauses. y Routes Set frequently used routes. For how to create routes, refer to Page Servi Plus User Manual |... -
Page 29: About
You can rename the robot by pressing Change right next to the robot’s name. Wi-Fi You can check the Wi-Fi connections enabled with the robot. Press the Wi-Fi you wish to use from the list, enter the password, and press JOIN. Servi Plus User Manual |... -
Page 30: Localization
Tray button: Resets the tray weight. y Reset all: Resets all trays. You can also reset all trays by pressing and holding the icon in the top menu bar of the touch screen. Servi Plus User Manual |... -
Page 31: Manual Drive
You can check and adjust the robot movement sound and message volume. Also, you can display a popup by pressing and holding the icon in the top bar of the touch screen, where you can adjust the movement sound and message volumes. Servi Plus User Manual |... -
Page 32: Robot Workflow
You can adjust the robot's movement speed. Adjust the drive speed considering the environmental conditions such as floor conditions. If the robot is serving a soup dish, reduce the drive speed to 2 ft/s (0.6 m/s). Servi Plus User Manual |... -
Page 33: Reboot
An error message appears on the screen when an error occurs. y Diagnostic It is used by administrators to report software problems. y Factory Settings Resets the robot. All saved maps and robot information will be discarded. Reboot Used to reboot the robot. Servi Plus User Manual |... -
Page 34: Managing Robots
Lightly wipe the exterior surfaces of the robot with a dry cloth or cloth. Keep the robot's cameras and sensors clean as dirt and debris can affect operation. Caution Do not use alcohol, acidic solutions, or strong chemical cleaners. The robot's surface may be damaged. Servi Plus User Manual |... - Page 35 Wipe it again with a dry microfiber cloth at the end to make sure you don’t leave any smudges behind, then shine your phone’s flash sideways to see if any spots remain. Servi Plus User Manual |...
- Page 36 3. After cleaning, put the wheel cover back on and turn it to the right as shown in image 1 above. The center line should run parallel to the edges of the robot's main body. Servi Plus User Manual |...
- Page 37 When storing the robot wrapped in packing material, include some moisture absorbents. y When storing the robot for extended periods, make sure to take necessary safety measures to prevent the risk of tipping over. Servi Plus User Manual |...
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Page 38: Product Specifications
Operating temperature: 50 – 95 ˚F (10 – 35 ˚C) Recommended environmental conditions Operating humidity: 10 – 80% Maximum bump height: 0.5 in (12 mm) Driving bump height Safe drive bump: 0.3 in (7 mm) Driving tilt angle 7 degrees of gradient Servi Plus User Manual |... -
Page 39: Charger
8 x 4.1 x 1.8 in (202.7 x 104.0 x 45.4 mm) AC input: AC 100 – 240 V Free volt, frequencies of 50 – 60 Hz Power voltage DC output: Factory setting Vfloat 28.6 V, 8A Power consumption Up to 228.8 W Servi Plus User Manual |... - Page 40 Contacts & Customer Center y Korea Office 4th floor, Seoul Forest ITCT Knowledge Industry Center, 10, Seongsuil-ro, Seongdong-gu, Seoul Phone: 1833-8165 Email: sbrs@bearrobotics.atlassian.net y US Office 785 Broadway, Redwood City, CA 94063, United States of America Phone: 1-844-729-2327 E-mail: support@bearrobotics.ai...