dnapayments PAX A920 Installation And User Manual

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PAX A920

installation

and user guide

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Page 1 PAX A920 installation and user guide...
Page 2: Table Of Contents
Contents Welcome ......................... 3 Terminal overview ......................4 Icon overview ......................... 6 Installing receipt roll ..................... 7 A920 Launcher ....................... 8 Setting up Wi-Fi....................... 9 Setting up your SIM....................12 Logging on and Processing Transactions............... 14 Processing Sales......................16 Processing Refunds..................... 21 Cardholder Not Present Transactions..............
Page 3: Welcome
Step 1 Welcome Thanks for choosing DNA Payments' A920 • Serve more customers quicker with terminal, the perfect payment solution for high-speed printing processing quick transactions using Wi-Fi or cellular network connections. Our user guide • Ergonomic to hold, lightweight and easy to use provides everything needed to set up, register with an all-new user-friendly interface and process transactions on your new A920.
Page 4: Terminal Overview
Step 1 Terminal overview Please ﬁnd an overview of the A920 terminal’s external features. Contactless reader Card swipe Forward-facing camera/scanner Volume down Volume up Power button Charging port Chip (ICC) card reader...
Page 5 Step 1 Camera/scanner Serial number Receipt release Battery compartment catch Battery compartment release Volume down Battery Charge point SIM slot...
Page 6: Icon Overview
Step 2 Icon overview Please ﬁnd below an overview of the A920 terminal's icon display symbols. Battery fully charged No cellular connection present Battery charging Contactless reader Battery issue - contact support Insert card Wi-Fi connection present Card inserted (example shows 75% signal strength) Cellular connection present Number of stored transactions (example shows 75% signal strength)
Page 7: Installing Receipt Roll
Step 3 Installing receipt roll You can install your A920 receipt roll quick and Once you've opened the compartment, place easily using this guide. Carefully lift the release the receipt roll provided with your paper catch on the terminal's receipt compartment. extending from underneath the roll, leaving 1cm exposed and then close the cover.
Page 8: A920 Launcher
Step 4 A920 Launcher The ‘Launcher’ is displayed once your A920 has completed its start-up process. It allows users to conﬁgure Wi-Fi or cellular settings items before loading the Payment application. Menu Day and date Info bar Load button...
Page 9: Setting Up Wi-Fi
Step 5 Setting up Wi-Fi We support connections to 2.4Ghz and 5Ghz We'll always treat Wi-Fi as the primary Wi-Fi networks that can be programmed with connection type, where present, with the multiple network conﬁgurations for devices in cellular connection used as a backup. more than one location.
Page 10 Step 5 Setting up Wi-Fi (continued) The terminal will scan Choose the network for available required and enter networks and will the password when display a list after a prompted. moment. When complete, press Connect. The connection After a moment, the process will then terminal will start.
Page 11 Step 5 Setting up Wi-Fi (continued) Press the left arrow at the bottom of the screen to return to the DNA Payments Launcher. NOTE You can set up diﬀerent Wi-Fi networks, and the terminal will remember them. It's beneﬁcial if your business operates in more than one location or has several networks covering one site.
Page 12: Setting Up Your Sim
Step 6 Setting up your SIM NOTE SIM set-up is optional and only required if you've installed a SIM. You'll need your Access Point Name (APN) settings for these steps, which your SIM provider can supply. If you don't wish to set up your SIM, you can skip to the next section, Processing Sales.
Page 13 Step 6 Setting up your SIM (continued) The APN menu is then Set the conﬁguration displayed. To add a items as per the new APN, click the + advice from your SIM button at the top of the provider. screen. CAUTION Once you've added If you're using our services with Epos,...
Page 14: Logging On And Processing Transactions
Step 7 Logging On and Processing Transactions Logging On We need you to log in before you can process a Your user ID and password will have been transaction. This feature provides additional emailed to you as part of your order. However, security, limiting some functions to users with you can contact us if you need to know them.
Page 15 Step 7 Logging On (continued) After a moment, the If the details entered primary DNA during the login are Payments screen will incorrect, we'll display, and you’re conﬁrm using the now ready to process screen shown here your ﬁrst transaction. before returning to the login screen to re-try.
Page 16: Processing Sales
Step 7 Processing Sales Chip and Pin NOTE The following ﬂow assumes the card is 'captured' by inserting it and the terminal reading the chip. Some features, such as Cashback, are NOT available when processing via Contactless. To speed Enter the amount of transactions up, we'll the sale using the default to starting a...
Page 17 Step 7 Chip and Pin (continued) If Gratuity is You can set the conﬁgured, it'll be gratuity amount with oﬀered now as an the slider and press option. If you've no accept. If no gratuity Gratuity conﬁgured, is desired, set the skip to Step 6 on this slider to 0% and page.
Page 18 Step 7 Chip and Pin (continued) We'll prompt for the We'll read the card card to be presented. for a few seconds. IMPORTANT: Don't remove the card whilst it's being read. We'll prompt for the Input the pin using the PIN to be entered.
Page 19 Step 7 Chip and Pin (continued) The result of the Authorisation for the transaction is payment amount is displayed, and you completed, usually by can choose to print going online to check. the cardholder IMPORTANT: Don’t receipt or not. remove the card whilst Some receipt printing this is being can be disabled...
Page 20 Step 7 Contactless Chip and Pin (continued) While Contactless is a quick payment, it still needs to go online to check with the Cardholder's Issuer. It would help if you did not You'll then be assume a Contactless transaction has been returned to the Sale authorised until we conﬁrm this on screen and screen, ready for the...
Page 21: Processing Refunds
Step 8 Processing Refunds NOTE This guide shows you how complete a Chip & Pin Refund. Not all cards support Contactless Refunds, and you may need to ask the cardholder to insert their card. We'll prompt you if this is the case.
Page 22 Step 8 Processing Refunds (continued) We'll prompt for the Enter the Refund card to be presented. amount and press Next. Insert the card into the card reader. On the Enter PIN We'll then begin screen, pass the processing the terminal to the transaction.
Page 23 Step 8 Processing Refunds (continued) You’re prompted for We’ll then ask for the any receipts to be card to be removed. printed or not. You’ll then be returned to the main menu, ready for the next transaction. Note that the default Sale option is selected again.
Page 24: Cardholder Not Present Transactions
Step 9 Cardholder Not Present Transactions RISK AWARENESS Processing card payments without the cardholder present represent an additional risk for both you as a Merchant and your Acquirer. You should check whether or not this functionality is supported by, and has been extended to you, by your Acquirer. You should process these transactions carefully, ensuring you capture all requested information accurately.
Page 25: Processing Transactions
Step 9 Cardholder Not Present Transactions (continued) Mail Order Mail Order refers to the outdated practice of having customers send in their card information on pieces of paper. In a modern setting, it refers to storing the cardholder's card data in any way, typically electronically.
Page 26 Step 9 Cardholder Not Present Transactions (continued) Select Sale or Refund, Mail Order is selected depending on the by Default, so you transaction type you should amend this to need. Telephone Order if required. Complete each of the ﬁelds in this form in turn.
Page 27 Step 9 Cardholder Not Present Transactions (continued) When you've made You'll then be your decision, the returned to the outcome will display, default Sale screen, and you can choose ready for the next to print the transaction. cardholder receipt. Note that the previous screen will time out after 30 seconds, so you...
Page 28: Input Field Description
Step 9 Cardholder Not Present Transactions (continued) Input Field Description Throughout the data entered into this part of the terminal, you can use the touchscreen to move the cursor. You can also, of course, use the delete key if needed. Input Field Name Description Amount...
Page 29 Pioneering payment solutions, powering businesses to thrive Contact us to learn more support@dnapaymentsgroup.com DNA Payments Limited (Company No.11154668 /FCA No.806630). Registered office: 10 Lower Grosvenor Place, London, SW1W 0EN. DNA Payments Limited is authorised by the Financial Conduct Authority under the Payment Service Regulations 2017 for the provision of payment services...