GIANTEX JL10026 Manual
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GIANTEX JL10026 Manual

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USA office: Fontana
AUS office: Truganina
GBR office: Ipswich
If you're having difficulty, our friendly
customer team is always here to help.
FRA office: Saint Vigor d'Ymonville
USA:cs.us@costway.com
AUS:cs.au@costway.com
GBR:cs.uk@costway.com
FRA:cs.f r @costway.com
Massage Chair
Chaise de Massage
JL10026
THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION. PLEASE READ AND KEEP FOR FUTURE REFERENCE.

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Questions and answers

David Baird
January 29, 2025

on off does not work on hand held control. Cannot control chair with hand held control

0
1 comments:
Mr. Anderson
February 10, 2025

The handheld control for the GIANTEX JL10026 massage chair may not be working due to the following reasons:

1. Excessive Force – Applying too much force on the controller can cause damage.
2. Wet Hands – Handling the controller with wet hands can lead to malfunction.
3. Sharp or Hard Objects – Using sharp-edged or hard objects on the controller may result in damage.
4. Improper Cleaning – Cleaning the controller with a wet cloth instead of a dry one may cause it to malfunction.

Check these factors and ensure proper handling and maintenance of the controller.

This answer is automatically generated

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Summary of Contents for GIANTEX JL10026

  • Page 1 Massage Chair Chaise de Massage JL10026 USA office: Fontana AUS office: Truganina GBR office: Ipswich FRA office: Saint Vigor d'Ymonville USA:cs.us@costway.com If you're having difficulty, our friendly AUS:cs.au@costway.com customer team is always here to help. GBR:cs.uk@costway.com THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION. PLEASE READ AND KEEP FOR FUTURE REFERENCE.
  • Page 2 Thank you for choosing our product and your support. In order to understand the directions fully, please read user's manual carefully. And after reading, please keep it for next browsing. We reserve the right of final explanation to the design of product. Dimensions and specifications Before You Start are subject to change without notice for further improvement.
  • Page 3 SAVE THESE INSTRUCTIONS 5) Never operate this appliance if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. This massage chair is intended for household use only. Please contact customer service for help.
  • Page 4 Warning -Do not allow children or pets to play around the massage chair, e.g., behind the backrest, under the seat or leg rest of the massage chair. This may result • This chair is not recommended for people (including children) with reduced in injury.

  • Page 5: Outer Structure

    • Things to Note About the Power Plug and Cord Components -Check that the Alternating Current (AC) voltage corresponds with the specifications indicated for the massage chair. • Do not connect or disconnect the power plug from the electrical outlet with Grounding wet hands.

  • Page 6: Controller Instruction

    Remote Controller Instruction 1. Power button Press the power button, and the massage chair will enter the working state, Power Timer to open other functions, you need to press the corresponding function button. Press the power button to turn off the massage function of the whole machine.
  • Page 7 Description of the automatic program "Whole" : back roller will move from top to bottom. You cannot press “Back roller UP/DOWN” to adjust the back roller location. Focused on waist and hip massage, will help clear the 8. Intensity buttocks meridians, promote blood circulation, and help the Press this key to adjust the back roller intensity, press this button to adjust Slim body detoxify and shape the body.

  • Page 8: Preparation Before Use

    Preparation Before Use Preparation Before Use Move the Chair Install Backrest Pad and Pillow Pad • Please turn off the main power and unplug the power from the electrical • Attach the upper backrest pad to backrest with zipper. outlet. •...
  • Page 9 Troubleshoot Other instructions If there is still an abnormality after the following checks, to prevent any accident, please stop using the massage chair immediately. Please unplug Chair Care and Storage the power cord from the outlet and contact customer service center. 1.
  • Page 10 3) Une surveillance étroite est nécessaire lorsque cet appareil est utilisé par, Merci d'avoir choisi notre produit et de votre soutien. Afin de bien sur ou à proximité d'enfants, d'invalides ou de personnes handicapées. comprendre les instructions, veuillez lire attentivement le manuel de Éloignez les enfants du repose-pieds prolongé.
  • Page 11 CONSIGNES DE SÉCURITÉ IMPORTANTES 19) Un appareil avec une construction de CLASSE I doit être connecté à une prise de courant SECTEUR avec une connexion de mise à la terre de protection. Précautions de Sécurité 20) Le coupleur de l'appareil est utilisé comme dispositif de déconnexion, le •...
  • Page 12 • Personnes ayant des problèmes de santé • Cas où le Fauteuil de Massage ne doit pas être Utilisé Consultez votre médecin avant utilisation si vous : Dans les événements suivants, veuillez éteindre immédiatement -sont sous repos médical tel que prescrit par un médecin. l'interrupteur principal et débrancher le cordon d'alimentation de la prise •...
  • Page 13 -N'enroulez pas le cordon d'alimentation autour du fauteuil de massage car Composants cela pourrait endommager le cordon et provoquer un incendie ou un choc électrique. -Ne faites pas fonctionner le fauteuil de massage avec un cordon ou une Prise Mise à rallonge endommagé.
  • Page 14 Télécommande Instruction du Contrôleur 1. Bouton d'alimentation Bouton Minuteur Appuyez sur le bouton d'alimentation et le fauteuil de massage entrera en d’Alimentation état de fonctionnement. Pour ouvrir d'autres fonctions, vous devez appuyer sur le bouton de fonction correspondant. Appuyez sur le bouton d'alimentation pour désactiver la fonction de massage Programme Automatique de toute la machine.
  • Page 15 Description du programme automatique 7. Partie Appuyez sur cette touche pour choisir la plage de massage. « Point »: Le rouleau arrière massera à la position actuelle. Appuyez sur Concentré sur le massage de la taille et des hanches, il «...

  • Page 16: Préparation Avant Utilisation

    Préparation Avant Utilisation Préparation Avant Utilisation Déplacer la Chaise Installer le coussin de dossier et le coussin d'oreiller • Veuillez éteindre l'alimentation principale et débrancher l'alimentation de la • Fixez le coussin supérieur du dossier au dossier avec une fermeture éclair. prise électrique.
  • Page 17 Dépanner Autres instructions Si une anomalie persiste après les vérifications suivantes, pour éviter tout accident, veuillez cesser immédiatement d'utiliser le fauteuil de massage. Entretien et Rangement des Chaises Veuillez débrancher le cordon d'alimentation de la prise et contacter le 1 .Rangement du Fauteuil de Massage centre de service client.
  • Page 18 Return / Damage Claim Instructions DO NOT discard the box / original packaging. In case a return is required, the item must be returned in original box. Without this your return will not be accepted. Take a photo of the box markings. A photo of the markings (text) on the side of the box is required in case a part is needed for replacement.

  • Page 19: Service And Technical Support

    Costway Massage Chair Customer Warranty Costway products include the following warranty: This Costway massage chair has a three-year warranty for both parts and labor. Costway customer service will not issue Return Material Authorizations (RMAs) for products due to buyer’s remorse. RMAs will be issued only when product has quality problem.

  • Page 20: Extended Warranties

    A Costway customer service representative will attend to most customer inquiries, however, in some cases, when necessary, a technical service specialist will provide advanced support. Non-warranty repair is provided on a "per incident" basis. Costway customer service will verify that the unit has failed and provide instructions for repairing a unit.

  • Page 21: Product Repairs

    replacement massage chair warranty with on-site service in certain areas. Please visit www.costway.com and www.costway.ca for the latest terms for extended warranties. Product Repairs Many Costway product repairs may be performed by the customer in their own home with parts and instructions supplied by Costway, such as remote controller replacements that don't require a technician.
  • Page 22 warranty repairs. The warranty period is measured by continuous calendar days based on a seven-day week. Field Service: The Costway customer service department will diagnose the problem and schedule an authorized service provider to repair a chair in the customer's residence. If the area is not covered by Costway official or authorized service provider, after the Costway service team diagnose the problem and provide approval, customers may find their own qualified technician.
  • Page 23 Postcodes start with A0K, A0P, A0R, A2V, G0G, G4T, J0M, R0B, T0P, T0V, V0T, V0L, V0V, V0W, X0A, X0B, X0C, X0G, X0E, X1A, Y0A, Y0B, Y1A. Invalid areas in US: Alaska, Hawaii, Puerto Rico, and Guam. The warranty only applies to Costway products and does not include any accessories or enhancements.
  • Page 24 Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, dropped products, a malfunction of or damage to an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, or exposure to...

  • Page 25: Extended Warranty

    warranty or merchant ability or fitness for particular use. Costway's sole liability and the purchaser's exclusive right shall be for the repair, or at Costway's option, for the replacement of defective part. Notwithstanding the above, if replacements parts for defective materials are not available, Costway reserves the right to make substitutions in lieu of repair or replacement.
  • Page 26 In the event you detect and report a defect in the workmanship or material of the Equipment, during the Service Period, then the Administrator shall provide the services hereinafter described. Your purchase of the Extended Warranty shall constitute your acceptance to the terms of this Limited Warranty including the indemnification provisions.
  • Page 27 (6) "Administrator" shall mean Costway. Usage of "we," "us," or "our" shall mean the Administrator. You may contact the Administrator if you have questions regarding this coverage. We can be reached by phone at 213-401-2666. 2) COVERAGE - During the Service Period, we will repair or replace, at our sole discretion, any defective Equipment.
  • Page 28 shall the retail replacement value exceed the original net price paid for the Equipment. In the event you choose not to accept a replacement for your Equipment, we shall no longer be responsible for making repairs under this Limited Warranty. 3) EXCLUSIONS - This Limited Warranty does not include service needed on Equipment as a result of any of the following: (1) Installation, set-up, moving, or relocation from the originally...
  • Page 29 (6) Any problem not involving a defect; (7) Damage or malfunction whatsoever caused by an animal or pet; (8) Damage or malfunction whatsoever caused by liquids of any kind; (9) Rental, business, commercial, institutional, or other non-residential use; (10) Unnecessary service requirement. If no problem is found upon diagnosis by us or any other third party, you may be charged our standard rate for shipping costs and parts;...
  • Page 30 requirements delineated in the Equipment's owner manual and other provided instructions; (2) Protect the supply of electricity to the Equipment through the use a high-quality surge protection device; (3) Permit no work on the Equipment except by our authorized service providers;...
  • Page 31 consequential damages. Under no circumstances shall you or anyone else ever be deemed to be a third-party beneficiary of the agreement. We shall not be liable for, and you hereby indemnify and hold us and every authorized service provider innocent from, any and all loss, damage, claim, or cause of action, direct or indirect, incidental or consequential, occurring to you, or to the employees or agents of you, or to any other third party, or to the property of any of the foregoing, which...
  • Page 32 - Under no circumstances whatsoever shall Costway be liable for special, incidental, or consequential damages. - Rental, business, commercial, institutional, or other non-residential use...

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