Knox MedVault 2.5 Admin & User Manual

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MedVault 2.5

Admin & User Guide

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Summary of Contents for Knox MedVault 2.5

Page 1 MedVault 2.5 Admin & User Guide...
Page 2 Copyright® 2020 by the Knox Company. All rights reserved. ® The Knox Company, the Knox logo and all other Knox Company product or service names are registered trademarks or trademarks of the Knox Company. 1601 W. Deer Valley Road, Phoenix, AZ 85027 Phone: 800-552-5669 ●...
Page 3: Table Of Contents
Syncing the MedVault Device ..............Error! Bookmark not defined. ® MedVault USER INSTRUCTIONS ......................14 Release the Door (Non- Independent Pin) .................... 14 MedVault ® Display Messages ......................... 15 KNOX COMPANY | 800-552-5669 | TECHSUPPORT@KNOXBOX.COM | KNOXBOX. | OPE-MVUSER-0471-B | PAGE 3 of 15...
Page 4: Medvault 2.5 Overview
The settings and user information for the device are maintained and modified in the KnoxConnect Cloud software. After initial set up in KnoxConnect, the device is synced using the Knox Device Sync pc app, after which firmware and PIN updates will be received automatically when the device connects to the department network. The unit also collects an audit trail that records MedVault access transactions, including the user, date, time and event description, among other data.
Page 5 MedVaults are assigned to a jurisdiction upon shipment. Before use, the device must be configured in KnoxConnect. The Knox Device Sync app is then used to pass the configurations to each device via USB. The device is designed to be continuously powered and to have constant or intermittent connection to a network via WiFi, through a router or hotspot, or via Ethernet.
Page 6: Installation
For Security purposes, the manual override key is shipped separate from the unit. If you do not receive your manual override key, contact Knox immediately. There is a coin cell battery included on the MedVault circuit board to maintain the internal clock date and time, which is required for KnoxConnect SSL and EAP authentication.
Page 7 5. Connect the red wire to a 12-volt power source (note: the MedVaults can be connected to switched power, to conserve power when turned off but will not receive updates). KNOX COMPANY | 800-552-5669 | TECHSUPPORT@KNOXBOX.COM | KNOXBOX. | OPE-MVUSER-0471-B | PAGE 7 of 15...
Page 8 1. Open the door with a PIN code or turn off power to the unit and open the door with the override key. 2. Use a screwdriver to remove the wire access panel. 3. Disconnect the coax connector and the Microfit connector. 4. Use the Knox security screw removal bit to unscrew the two screws in the hinge lock. Hinge Lock Screws KNOX COMPANY | 800-552-5669 | TECHSUPPORT@KNOXBOX.COM |...
Page 9: Attaching The Door
4. Install the hinge lock security screws and finger-tighten. 5. Use the Knox security screw removal bit to further tighten the security screws. DO NOT OVER-TIGHTEN. 6. Use a screwdriver to open the door wire cover. KNOX COMPANY | 800-552-5669 | TECHSUPPORT@KNOXBOX.COM | KNOXBOX.
Page 10 9. Use a screwdriver to close the door wire cover. 10. Close the door, energize the unit, and verify the keypad lights up and the scrolling LED is operational. 11. Keep the Knox Security Bit in a secure location. KNOX COMPANY | 800-552-5669 | TECHSUPPORT@KNOXBOX.COM | KNOXBOX.
Page 11: Programming Instructions
5. To assign user PINs to the MedVault, select the User PINs Edit button for the device serial number. Select the Save button when done. • KnoxConnect Cloud: Device settings and PIN assignments take effect when the device syncs via ethernet or WiFi. KNOX COMPANY | 800-552-5669 | TECHSUPPORT@KNOXBOX.COM | KNOXBOX. | OPE-MVUSER-0471-B | PAGE 11 of 15...
Page 12 2. PIN * [0] turns off the backlight and display but the keypad will flash when a button is pushed, and the display will show activity. KNOX COMPANY | 800-552-5669 | TECHSUPPORT@KNOXBOX.COM | KNOXBOX. | OPE-MVUSER-0471-B | PAGE 12 of 15...
Page 13: Resetting The Medvault Device
Resetting the Device • MedVault 2.5 no longer requires a hardware reset. To reset the MedVault, press and hold the ‘#’ (enter) key for 5 seconds. Release after the display shows “MV-INIT” and keypad backlight briefly flashes off and on.
Page 14: Medvault ® User Instructions
If an incorrect second PIN is entered, The LED banner displays Second PIN Failed, start over! The Users will then need to complete steps 1 and 2 and enter PINs again. KNOX COMPANY | 800-552-5669 | TECHSUPPORT@KNOXBOX.COM | KNOXBOX. | OPE-MVUSER-0471-B | PAGE 14 of 15...
Page 15: Medvault ® Display Messages
2. If step one does not clear error, call Knox Technical support. Poll KnoxConnect MedVault syncing with KnoxConnect This happens when the “*” button is held down for 5 seconds KNOX COMPANY | 800-552-5669 | TECHSUPPORT@KNOXBOX.COM | KNOXBOX. | OPE-MVUSER-0471-B | PAGE 15 of 15...