EZVIZ C8W - 2K Outdoor Pan & Tilt Wi-Fi Camera Manual

Overview

Package Contents

The power adapter's appearance is subject to the one you have bought.

Basics

Name	Description
RESET Button	When the camera is working, press and hold for about 5s and all parameters will be restored to default settings.
LED Indicator	Solid Red: Camera starting up.
	Slow-flashing Red: Network exception.
	Fast-flashing Red: Camera exception (e.g. Micro SD card error).
	Solid Blue: App visiting camera.
	Slow-flashing Blue: Camera running properly.
	Fast-flashing Blue: Camera ready for Wi-Fi connection.

Get the EZVIZ App

1. Connect your mobile phone to Wi-Fi (suggested).
2. Download and install the EZVIZ app by searching for "EZVIZ" in the App Store or Google Play^TM.
3. Launch the app and register an EZVIZ user account.

EZVIZ App

If you have already used the app, please make sure that it is the latest version. To find out if an update is available, go to the app store and search for "EZVIZ".

Connect to the Internet

• Wired Connection: Connect the camera to a router. Refer to Option A.
• Wireless Connection: Connect the camera to Wi-Fi. Refer to Option B.

Option A: Wired Connection

1. Connect the power adapter cable to the camera's power port.
2. Plug the power adapter into an electrical outlet.
   
   • Use power adapter and power cable come with the camera in the box.
   • The LED turning fast-flashing blue indicates that the camera is powered on and ready for network configuration.
3. Connect the camera to the LAN port of your router with the Ethernet cable (purchase separately).
   The LED turning slow-flashing blue indicates that the camera is connected to the Internet
   
4. Add your camera to EZVIZ.
   • Log in to your account using the EZVIZ app.
   • On the Home screen, tap "+" on the upper-right corner to go to the Scan QR Code interface.
   • Scan the QR code on the Quick Start Guide cover or on the body of the camera.
     
   • Follow the EZVIZ app wizard to add the camera to the app.

Option B: Wireless Connection

1. Connect the power adapter cable to the camera's power port.
2. Plug the power adapter into an electrical outlet.
   • Use power adapter and power cable come with the camera in the box.
   • The LED turning fast-flashing blue indicates that the camera is powered on and ready for network configuration.
     
3. Add camera to EZVIZ.
   • Log in to your account using the EZVIZ app.
   • On the Home screen, tap "+" on the upper-right corner to go to the Scan QR Code interface.
   • Scan the QR code on the Quick Start Guide cover or on the body of the camera.
     
   • Follow the EZVIZ app wizard to add the camera to EZVIZ.
     
     • Please connect your camera to the Wi-Fi to which your mobile phone has been connected.
     • The band of the Wi-Fi must be 2.4 GHz.
       Press and hold the reset button for about 4s, and you can restart the camera and restore all parameters to default.
       Press and hold the reset button for about 4s in any of the following cases:
     • The camera fails to connect to your Wi-Fi network.
     • You want to connect the camera to another Wi-Fi network.

Installation

Micro SD Card Installation (Optional)

1. Remove the cover on the camera.
2. Insert the micro SD card (sold separately) into the card slot.
3. Fix the cover to the camera.
   
   After installing the micro SD card, you should initialize the card in the EZVIZ app before using it.
4. In the EZVIZ app, tap the Storage Status in the Device Settings interface to check the SD card status.
5. If the memory card status displays as Uninitialized, tap to initialize it.
   The status will then change to Normal and then videos can be stored.

Installation Location

• Choose a location with a clear, unblocked field of view and with a good wireless signal.
• Make sure the wall is strong enough to withstand three times the weight of the camera.
• Camera cannot be installed with the lens facing direct sunlight.

Installation Procedure

The camera can be wall mounted, ceiling mounted, and pole mounted.

Ceiling/Wall Mount

1. Remove the protective film from the lens.
2. Stick the drilling template onto a clean and flat surface.
3. (For cement wall only) Drill screw holes according to the template, and insert anchors.
4. Use screws to fix the camera on the installation surface.

Pole Mount

1. Remove the protective film from the lens.
2. Use the cable tie (not provided in the package) to fix the camera to the pole.

Waterproof Kit Installation (Optional)

If the camera is installed outdoors or in humid environments, please use the waterproof kit.

1. Insert the gasket into the Ethernet port of the camera.
   
2. Thread A through the nut, the gasket and the endcap.
   
3. Tighten the nut and the endcap.
   
4. Thread A into the Ethernet port of the camera and tighten the nut.
   
5. Connect B to the LAN port of the router.
   

Operations on the EZVIZ App

The app interface may be different due to version update, and the interface of the app you installed on your phone shall prevail.

Live View

When you launch the EZVIZ app, the device page displays as shown below. You can watch a live feed, take snapshots, record videos, or choose video definition as needed.

Swipe left and right across the screen to see more icons.

Icon	Description
	Share. Share your device with anyone you want.
	Settings. View or change the device settings.
	Video History. View Recordings.
	Snapshot. Take a snapshot.
	Record. Manually start/stop recording.
	Privacy Masking.
	Definition. Select video resolution from Ultra HD, Hi-Def or Standard.
	Pan/Tilt. Rotate the camera to get broader field of view.
	Speak. Tap the icon, and then follow the on-screen instructions to talk to or listen to people in front of the camera.
	Active Defense. Sound the alarm to deter intruders.
	Multi-screen Live. Tap to select window layouts.

Settings

Video History

The camera supports both local storage and cloud storage.

Tap Video History button on the device page, then you can use the calender and timeline to find and watch specific recordings.

Speak

This function allows the camera to receive and transmit audio.

Tap the Speak button on the device page, then you can talk to people in front of the camera.

Intelligent Human Detection

Go to Settings - Intelligent Human Detection and enable it. Then EZVIZ will send you notifications when a human is detected.

To let the camera respond differently in different situations, you can customize the detection notification by changing the value of detection sensitivity. The higher sensitivity is, the easier people farther to the camera can be detected.

Active Defense

With intelligent human detection enabled, alarms will automatically be triggered and videos will be recorded once human or animal is detected. Alarm stops until no motion is detected.

In addition, you can also tap the Active Defense button on the device page to trigger an alarm. The camera will sound an alarm and the spotlight will flash quickly to deter intruders, which can last up to one minute.

FAQ

Q: If the camera is offline on the App, will the video recording continue?

A: If the camera is powered on but disconnected from the Internet, then local recording will continue but cloud recording will stop. If the camera is powered off, both video recordings will stop.

Q: Why the alarm is triggered when nobody in the image?

A: Configure a lower value for the detection sensitivity. Please notice that vehicle and animals are also alarm triggering sources.

Q: How to use the micro SD card for local storage?

A:

1. Make sure that there is a micro SD card inserted and that the camera is added to your EZVIZ account. Open the EZVIZ app and enter the "Device Details" interface, if the "Initialize Storage Card" button appears, you need to initialize the micro SD card first.
2. The micro SD card recording for the motion detection is enabled by default.

Q: The mobile phone cannot receive alarm prompts when the camera is online

A:

1. Make sure that the EZVIZ app is running on your mobile phone and that the Motion Detection Notification is enabled.
2. For Android system, make sure the app is running in background; and for iOS, enable the message push function in "Settings > Notification".
3. If still no alarm prompts, press and hold the RESET button for about 5 seconds restore the camera settings.

Q: Live view or playback failed

A: Make sure that your network is well connected. Watching live videos needs a good bandwidth. You can refresh the video, or change a network and try again.

EZVIZ Connect

Use Amazon Alexa

These instructions will enable you to control your EZVIZ devices with Amazon Alexa. If you run into any difficulties during the process, please refer to Troubleshooting.

Before you start, make sure that

1. EZVIZ devices are connected to the EZVIZ app.
2. In the EZVIZ app, turn off the "Image Encryption" in the Device Settings page.
3. You have an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new EchoShow, Fire TV (all generations), Fire TV stick (second generation only), or Fire TV Edition smart TVs).
4. The Amazon Alexa app is already installed on your smart device, and you have created an account.

To Control EZVIZ devices with Amazon Alexa

1. Open the Alexa app and select "Skills and Games" from the menu.
2. On the Skills and Games screen, search for "EZVIZ", and you will find "EZVIZ" skills.
3. Select your EZVIZ device's skill, then tap ENABLE TO USE.
4. Enter your EZVIZ username and password, and tap Sign in.
5. Tap the Authorize button to authorize Alexa to access your EZVIZ account, so that Alexa can control your EZVIZ devices.
6. You will see "EZVIZ has been successfully linked", then tap DISCOVER DEVICES to allow Alexa to discover all your EZVIZ devices.
7. Go back to Alexa app menu and select "Devices", and under devices you will see all your EZVIZ devices.

Voice Command

Discover a new smart device via the "Smart Home" menu in the Alexa app or the Alexa Voice Control function.

Once the device is found, you can control it with your voice. Speak simple commands to Alexa.

Your device's name for example: "show xxxx camera," can be changed in the EZVIZ app. Each time you change the name of the device, you will need to discover the device again to update the name.

Troubleshooting

What should I do if Alexa fails to discover my device?

Check if there are any Internet connecting problems.

Try to restart the smart device and re-discover the device on Alexa.

Why the device's status is "Offline" on Alexa?

Your device might have been disconnected from the network. Restart the smart device and re-discover on Alexa.

Check if your router is connected to the Internet and try again.

For details about countries where Amazon Alexa is available, see Amazon Alexa's official website.

Use Google Assistant

With the Google Assistant, you can activate your EZVIZ device and watch live by speaking Google Assistant voice commands.

The following devices and apps are required

1. A functional EZVIZ app.
2. In the EZVIZ app, turn off the "Image Encryption" and turn on the "Audio" in the Device Settings page.
3. A TV with functional Chromecast connecting to it.
4. The Google Assistant app on your phone.

To get started, follow the steps below

1. Set up the EZVIZ device and make sure it works properly on the app.
2. Download the Google Home app from the App Store or Google Play Store^TM and log into your Google account.
3. On the Myhome screen, tap "+" on the upper-left corner, and select "Set up device" from the menu list to go to the Set up interface.
4. Tap Works with Google, and search for "EZVIZ", where you will find "EZVIZ" skills.
5. Enter your EZVIZ username and password, and tap Sign in.
6. Tap the Authorize button to authorize Google to access your EZVIZ account, so that Google can control your EZVIZ devices.
7. Tap Return to app.
8. Follow the above steps to complete the authorization. When synchronization is completed, EZVIZ service will be listed under your list of services. To see a list of compatible devices under your EZVIZ account, tap on the EZVIZ service icon.
9. Now try some commands. Use the name of the camera that you created when you set up the system.

Users can manage devices as a single entity or in a group. Adding devices to a room allows users to control a group of devices at the same time using one command.

See the link for more information: https://support.google.com/googlehome/answer/7029485?co=GENIE.Platform%3DAndroid&hl=en

For additional information about the device, please refer to www.ezviz.com/eu.