Smart Hub - Samsung QRQ60T Service Manual

4. Troubleshooting

4-6. Smart Hub

• Network Test/Gateway Test
<TV>
Go to Menu Support
£
Network / Gateway
„
• If it Fails:
TV to Router Connection Test in "
9
DNS Test
„
• If it Fails:
DNS setting in "Network Settings"
9
• If DNS is set manually:
Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
9
• If it still fails:
DNS Test with setting to Auto Mode
9
• If it fails both Manual & Auto problem is ISP or Router.
ISP Blocking
„
• If it Fails:
Internet Service Provider is Active.
9
With DNS setting at 8888.
9
With Hot Spot.
9
Samsung Server Test
„
• If it Fails:
Network Status.
9
• If OK:
Reset Smart Hub.
9
Terms of Agreement are accepted.
9
Samsung Apps
„
• If it Fails:
Reset Smart Hub.
9
Samsung Apps load correctly.
9
Perform " Apps Reset" in Factory Mode.
9
Go to Smart Hub and complete Terms of Agreement and set up information.
9
Samsung Apps load correctly.
9
Before selecting an App, allow Apps to load or failure wilre-occur.
9
4-18
DNS Test
£ £
<Router>
Self Diagnosis Smart Hub Connection Test
£ £
Network Trouble
ISP Blocking Samsung Server Test
£
shooting"
Samsung Apps Test
£
<Internet> <Samsung Server>