Summary of Contents for ROLEC MARINA SmartVend SVCS0010
- Page 1 MARINA SmartVend INSTALLATION & OPERATION MANUAL Installation and Operation Manual - SVCSM-01-V01-R1 Installation and Operation Manual - SVCSM-01-V01-R1 July 2022 July 2022...
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Page 2: Amendments
Date Published: July 2022 Rolec Services Ltd are the publishers of this document and own the rights to use the text, images and all technical content contained within. Content supplied by third parties / partner organisations remains the property of that organisation and is used by agreement with the supplier. -
Page 3: Table Of Contents
Contents Contents Amendments Contents Safety Safety Advice within this Manual Product Overview Unpacking Software Installation Install the Software Connect the RFID Card Reader Set the Marina ID About the SmartVend Application Introduction Basic SmartVend Process Areas of the Application Search Panel User Details Panel Credit History Panel Card Reader Panel... -
Page 4: Safety
IMPORTANT: End Users must read and understand the content of this manual before installation/use. If the advice in this manual is not understood, contact Rolec for further advice and/or training BEFORE attempting installation/operation of the equipment. Rolec Services Ltd cannot accept any responsibility for any problems arising from •... -
Page 5: Product Overview
Product Overview Product Overview The SmartVend Marina Pedestal and Smart Card System is an update to the previous SmartMaster Solo system and most of the content of this manual will apply to the majority of existing SmartMaster Solo systems. The system offers an easy to install and simple to use, card-controlled service pedestal solution ideal for any marina, boatyard, or waterfront location that does use data cabling or a networked management system. -
Page 6: Unpacking
Unpacking Unpacking The content of the package depends on the model ordered and any options or accessories. Package content will typically include: 1 x RFID Card Reader. • 1 x USB A – C cable. • 1 x User manual. •... -
Page 7: Software Installation
Installation must only be performed by someone who is competent to do so. If the advice in this manual is not understood, contact Rolec for further advice • and/or training BEFORE attempting installation/operation of the equipment. -
Page 8: Connect The Rfid Card Reader
Figure 2 Software Installation Screens By default, this is: C:\Program Files (x86)\Rolec\SmartVend\ Connect the RFID Card Reader 1. Connect the RFID card reader to an available USB port using the supplied cable. The reader will ‘beep’ each time it is connected. - Page 9 Software Installation 4. If this is the first time the SmartVend system has been used, the software must create a database to store information. Click on the OK button to create the database. Alternatively, if a database already exists, you will be given •...
- Page 10 Software Installation 10. Click on the About menu at the top of the screen to check that the ID has been entered correctly into the software. Figure 7 Marina ID 11. Place an RFID Card onto the reader. If the system is functioning correctly the Status message will change and the coloured indicator will change from blue to green.
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Page 11: About The Smartvend Application
About the SmartVend Application About the SmartVend Application Introduction When talking about the application, customer accounts, RFID cards, credits and payments, it is helpful to understand how the system operates. The SmartVend system has two main parts: The Service Pedestal, located at the mooring, controls access to electrical and •... -
Page 12: Areas Of The Application
About the SmartVend Application Areas of the Application Search Panel The Search panel enables the marina operator to search for Users who have been entered into the system using either their first or last name. Search does not look at phone •... -
Page 13: Credit History Panel
About the SmartVend Application Credit History Panel The Credit History Panel lists all the credits applied to the customer’s account. It does NOT show the consumption • of credits through the use of pedestal services (electricity / water). The Total Credit field shows the sum of the credits listed in the table. -
Page 14: Special Cards Panel
About the SmartVend Application Special Cards Panel The SmartVend system uses three types of card. The cards are all physically the same but they each have a defined purpose. Blank Cards – configured by the • marina operator for customer use. Clearing Cards –... -
Page 15: Card Operations
Card Operations Card Operations Access the RFID Card 1. Make sure the card reader is connected to the PC. 2. Start the SmartVend software and make sure the software and card reader are connected. Look on-screen for the blue indication and ‘Waiting for card’ •... -
Page 16: Add A User
Card Operations Add a User A new user can only be created if there is a blank RFID card available for them to use. The New User button will be ‘greyed out’ and will not be available until a blank card is detected. -
Page 17: Erase A User From The Card
Card Operations 3. Set the amount of Credit to be added to the card for that user, if known. If not known, make sure the figure is 0.00. 4. Set the price of Electricity and Water to be added to the card for that user, if known. -
Page 18: Search For A User
Card Operations Search for a User Search for all users – Leave the User • Search field empty then click the Search button. All users held in the system will be listed in a table in the window below. Search for specific names – Enter •... -
Page 19: Amend User Details
Card Operations Amend User Details User details cannot be deleted from the system using the SmartVend software. They are retained as a record of the user’s activity. However, if a user’s details change, the details can be amended, and the system will be updated. -
Page 20: Set Credit And Prices
Card Operations Set Credit and Prices The price of electricity and water to the boat owner can be set at whatever the marina operator chooses (unless regional legislation dictates specific pricing criteria). The price is simply set as a figure and is not linked to a currency so, for example, if Electricity is set at 1.00, in the UK this could be £1.00 or, in Europe, it could be €1.00. -
Page 21: Correct An Error In The Credit Applied To The Card
Card Operations Correct an Error in the Credit Applied to the Card Imagine the scenario where a boat owner has requested 5 credits to be added to their card, then, after you have written the credits to the card, they decide they actually want 10 credits. -
Page 22: Reimburse Credit On The Card
Card Operations Reimburse Credit on the Card When the boat owner has finished using the pedestal and its services they will move any credit remaining on the pedestal to the RFID card. The marina operator will read the card and can reimburse the boat owner for the remaining credit before erasing the card, ready for the next user. -
Page 23: Audit Cards
Card Operations Audit Cards Audit cards allow marina staff to interrogate a pedestal to retrieve usage information if required for example, to settle queries or disputes. The Audit Card will allow the previous THREE transactions to be viewed. To create an Audit Card: NOTE: Audit Cards are not a feature used in Smart Master Solo systems. -
Page 24: Pedestal Operations
Pedestal Operations Pedestal Operations SmartVend pedestals feature an LCD screen and RFID Card reader. The card must be held against the Card image to allow information to be read from and/or recorded onto the card. During periods where there is no direct interaction with the pedestal by a user, the screen will display a number of images. -
Page 25: Reading A Card
Pedestal Operations Reading a Card 1. On the pedestal, place a valid RFID card against the RFID reader logo and hold it in place while the card is read. Figure 34 Checking Card Message 2. If the card is valid, a message will be displayed showing how much credit is available on the card. -
Page 26: Starting A Service Session
Pedestal Operations Starting a Service Session There are two methods to start a session for power or water to be served. Make sure the power cable or water hose (as appropriate) is correctly • connected to the pedestal before starting the session Method 1 Method 2 1. -
Page 27: Check A Session In Progress
Pedestal Operations Check a Session in Progress To check on a session in progress… Method 1 Method 2 1. On the pedestal, press the appropriate 1. On the pedestal, place a valid RFID button for the service to be checked. card against the RFID reader logo and hold it in place while the card is read. -
Page 28: End A Session
Pedestal Operations End a Session Credit on the pedestal is ‘spent’ (removed) in line with the quantity of power or water provided. At the end of a service session, any credit that has not been used can be moved from the pedestal, back onto the user’s card. -
Page 29: Remove User Credit From A Pedestal With The Clearing Card
Pedestal Operations Remove User Credit from a Pedestal with the Clearing Card Clearing cards are used to remove credit held on the pedestal without the user card being present. 1. Place the clearing card on the RFID reader and hold it in place. 2. -
Page 30: Use The Audit Card
Pedestal Operations Use the Audit Card 1. When the card has been created, the card can be used to display the last 3 transactions on the pedestal screen. The information shown is unique to that pedestal. Figure 49 Pedestal Audit Screen SP1,0 Indicates service point 1, session 0 (0 = latest, 2 = oldest) This is an internal session ID to record the number of usage... -
Page 31: Maintenance
Maintenance Maintenance NOTE: In the event of a hardware issue, always contact your installer first. Damage caused to the equipment by misuse, lack of maintenance, • inappropriate maintenance or modification is not covered by the manufacturer warranty. RFID Reader 1. If required, clean the external surfaces of the RFID reader by wiping with a damp cloth or a cloth designed for cleaning IT equipment. -
Page 32: Software
Maintenance Software Export Data for Viewing If required for paper records, audit purposes, etc., Data can be exported from the following areas of the application: User Search – Exports all names and phone numbers (User Accounts) of all users • held within the system. - Page 33 Maintenance Figure 51 Data Export Example Displayed in Excel 7. Select the incorrect cells and change their cell format. Right click on the selected cells and select Format Cells. 8. In the Format Cells window, select the Number tab then select the appropriate category for the cells.
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Page 34: Create A Database Backup
Maintenance Create a Database Backup Records of Users and their Credit History can be created as spreadsheets as described at Export Data for Viewing but this is predominantly for viewing purposes and should not be considered to be a backup. CAUTION: Data May be Lost You may be required to overwrite any files already in the database folder. - Page 36 THE WORLD’S LEADING MARINA SERVICES SPECIALIST Head office contact: @ @ RolecMarina t: +44 (0) 1205 724754 www.rolecserv.com f: +44 (0) 1205 724876 rolec@rolecserv.co.uk...
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