Related Manuals for TCS Ubiquity Cloud QD2040D
Summary of Contents for TCS Ubiquity Cloud QD2040D
- Page 1 Installation Manual Ubiquity Cloud Building Manager QD2040C/D 2800 Laura Lane • Middleton, WI 53562 | 800.288.9383 • | www.tcsbasys.com 202303...
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Page 2: Table Of Contents
Contents Installation ......................3 Introduction ............................3 Material List.............................3 Mounting ..............................3 Input Connections ..........................3 QD2040C/D Power and Communication Connections ..............4 RS-485 Network Wiring ........................4 Three-Wire Network Wiring ............................5 Two-Wire Network Wiring ............................. 6 Startup ..............................7 Troubleshooting ............................ 7 Power LED Does Not Light Up ............................7 No Communications with Controllers on the Network .................. -
Page 3: Installation
Configuration section which contains essential information they will need to set up the unit. If you have any questions regarding your QD2040C/D or your network, contact TCS Technical Support at 800.288.9383, ext. 2. Our Technical Support Department hours are Monday – Friday, 7:00 a.m. to 7:00 p.m. (CST). -
Page 4: Qd2040C/D Power And Communication Connections
0 to 255, excluding 248. On controllers with displays, this can be done from the controller using its keypad and display, by using TCS Insight software, or by calling TCS Technical Support (800.288.9383, ext. 2). TCS Technical Support can access the QD2040C/D online and change the address of a controller. -
Page 5: Three-Wire Network Wiring
Installation Three-Wire Network Wiring Follow this wiring diagram for all three-wire systems (this is common). NOTES: In the middle of the network, all network wiring shields should be twisted together and taped off to prevent accidental grounding. More than one ground on the network wiring can result in communication failure. A maximum of two terminating resistors can be used. -
Page 6: Two-Wire Network Wiring
Installation Two-Wire Network Wiring Follow this wiring diagram for two-wire (Modbus) wiring systems (this is not common). COM 1 COM 1 COM 1 COM 1 Drain Wire Shield 120Ω Terminating Resistor Last in Daisy Chain Earth Ground Only at one end Two-wire diagram Shielded, twisted two-conductor QD2040C/D at end of the network. -
Page 7: Startup
If there are lights but there is still no communication, this could be because the network communication is not set properly or there is a bad firewall proxy setting. Contact your IT department for support, or contact TCS Technical Support (800.288.9383, ext. -
Page 8: No Communication With Rs-485 Ports (Com 1 And 2), Ubiquity Time-Out, Or No Data
• YELLOW – blinking indicates receiving (Rx) If neither of these lights are functioning, there could be a bad connection, a bad cable, a bad ground, or a bad component. Contact TCS Technical Support (800.288.9383, ext. 2) for assistance. Ubiquity Cloud Offline If your Ubiquity Cloud site is in extended offline status, power cycle the QD2040C/D to bring Ubiquity Cloud back online. -
Page 9: Configuration
17) you can configure the operation of the unit by selecting the proper parameters for your application. If you are unable to access the internal Gateway, contact TCS Technical Support (800.288.9383, ext. 2) for assistance. Installation Information The Hardware Identity section contains unit-related information used to uniquely identify the unit when it is being serviced in the field. - Page 10 Configuration Installation Information Application Information – Overview This section contains settings which define how the QD2040C/D interacts with the controller network, and how it communicates the data to the Ubiquity Cloud Server. Application Options You must select a Network Polling Cycle Time for the QD2040C/D. This is the time interval that the unit will poll the entire network of controllers on all ports.
- Page 11 “timed out.” Select the time-out period for each port. TCS recommends TCSbus and Modbus set at 200 ms for wired networks. Auto-detection Range: (Default 0, 255) This is the lowest address to start polling and the highest address to stop polling during the auto-detect sequence.
- Page 12 If Secure Mode has been enabled and you need access, call TCS Technical Support (800.288.9383, ext. 2) for assistance. Here is where you change the default login credentials used to access the Configuration Page. TCS recommends changing these credentials.
- Page 13 Configuration Security Information Commissioning Tools You can access a separate page containing various commissioning tools by clicking the “Commissioning Tools” button at the bottom of the Security Information page. These tools provide you with access to managing the communication status of the QD2040C/D and the controller network connected to it.
- Page 14 Configuration Commissioning Tools Ubiquity Cloud Connection Status This section displays the status of the connection between the QD2040C/D and the Ubiquity Cloud Server. You have three options for the message that will appear here: 1. Error - No Route to Host: The unit does not currently have an Ethernet connection. 2.
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Page 15: Gateway Configuration Via Cli
Configuration specific site. Typically this indicates that the site is not initialized on the Ubiquity Cloud Server side yet. Contact TCS Technical Support (800.288.9383, ext. 2) to assign or initialize the QD2040C/D to a site. 3. Established: The unit is communicating with the Ubiquity Cloud Server AND is ready to go. All Ubiquity functions (monitoring, programming, alarming, etc.) should be available through the user interface at this point. - Page 16 Configuration Command Line Interface Command Line Interface 2800 Laura Lane • Middleton, WI 53562 | 800.288.9383 • | www.tcsbasys.com...
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Page 17: Appendices
Appendices Appendix A: Local Management Port The QD2040C/D can be configured locally at the device using a laptop computer. If using this method of configuration, you will need: 1. Laptop with a hardwired Network Interface Card (NIC). 2. Ethernet cable. Connection Setup Ethernet Cable Connect one end of the Ethernet cable to the Local Ethernet 2 port on the QD2040C/D (see... - Page 18 Appendices Change adapter options 3. On the Network Connections panel locate the Ethernet interface that is connected to the cable. Right click on the item and select “Properties.” Properties 4. On the Ethernet Properties panel locate the “Internet Protocol Version 4 (TCP/IPv4)”. Select that option, then click on the “Properties”...
- Page 19 Appendices TCP/IPv4 2800 Laura Lane • Middleton, WI 53562 | 800.288.9383 • | www.tcsbasys.com...
- Page 20 Appendices 5. On the Internet Protocol Version 4 (TCP/IPv4) Properties change the IP schema to: • IP Address: 10.248.248.2 • Subnet Mask: 255.0.0.0 • Default Gateway: 10.248.248.2 • DNS: Blank 6. Click on the “OK” button and close the window. Port to static settings 2800 Laura Lane •...
- Page 21 Appendices 7. Launch any web browser and type in the following address: https://10.248.248.1. Device address 8. Depending on your browser’s configuration, you may get the following screen: Privacy Error Warning Screen 9. Click on the “Advanced” button in the Privacy Error Warning screen. 2800 Laura Lane •...
- Page 22 Appendices 10. Click on the “Proceed” link to take you to the next screen. Proceed Screen 11. Enter the Login user name and password. Login Screen 12. Configure the Gateway as needed. (See “Gateway Configuration Via Laptop” on page 2800 Laura Lane • Middleton, WI 53562 | 800.288.9383 • | www.tcsbasys.com...
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Page 23: Appendix B: Revert Back To Dhcp Settings
Appendices Appendix B: Revert Back to DHCP Settings If you have changed your laptop’s network configuration (See “Appendix A: Local Management Port” on page and wish to revert back to its previous configuration, follow the steps below: Windows 10: 1. Search for Ethernet Settings and click the “Open” link. Ethernet Settings 2. - Page 24 Appendices Properties 4. On the Ethernet Properties panel locate the “Internet Protocol Version 4 (TCP/IPv4)”. Select that option, then click on the “Properties” button. TCP/IPv4 2800 Laura Lane • Middleton, WI 53562 | 800.288.9383 • | www.tcsbasys.com...
- Page 25 Appendices 5. On the Internet Protocol Version 4 (TCP/IPv4) Properties “General” tab: 6. Click on the “Obtain an IP address automatically” radio button 7. Click on the “Obtain DNS server automatically” radio button 8. Click on the “OK” button. Revert back to DHCP settings 2800 Laura Lane •...
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Page 26: Appendix C: Monitor And Keyboard
Appendices Appendix C: Monitor and Keyboard The QD2040C/D can be configured locally at the device using a keyboard and monitor to access the CLI. If using this method of configuration, you will need: • Monitor with HDMI or DP(Display Port) connection (depending on your monitor, you may need a VGA-to-HDMI/DP adapter). -
Page 27: Appendix D: Configuring Local Management Port As A Failover Port
Appendices Appendix D: Configuring Local Management Port as a Failover Port The QD2040C/D has two Ethernet ports: Cloud Ethernet 1 and Local Ethernet 2. By default, Cloud Ethernet 1 is used to connect the QD2040C/D to the Ethernet. Local Ethernet 2 is configured as a local management port; however, it can be configured as a fail-over Ethernet port in the event of an Internet interruption on Cloud Ethernet 1. - Page 28 Failover Options Section Failover Options Section The Failover Options section contains several default settings that should be adequate in most situations. TCS strongly recommends contacting your IT department before making any changes to the default settings. Click on the green Update Application Info button beneath the RS485 Network Port Configuration section to save the failover server location and other settings.
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Page 29: Failover Port Configuration Via Cli
Appendices Global Network Options Failover Port Configuration Via CLI NOTE: Configuring the Gateway in this manner requires a working knowledge of text-based user interfaces. Do not attempt this method of configuration if you are unfamiliar with text-based user interfaces. 1. Connect a keyboard and monitor directly to the QD2040C/D and reboot the device (See “Appendix C: Monitor and Keyboard”... - Page 30 Appendices Failover URL Settings E-Port 2 Mode Settings 2800 Laura Lane • Middleton, WI 53562 | 800.288.9383 • | www.tcsbasys.com...
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