Cox Business Net Assurance Quick Start Manual

This document provides information and steps on how to set up Cox Business's wireless battery backup
service for our Internet and fiber Internet customers.
The following topics are covered:
• Description of the Net Assurance
feature/functionality
• How to view your Cox Business Internet
equipment included in Net Assurance
• Description of Light Indicators on the Router
• Speed experience in backup mode
Net Assurance Overview
Net Assurance is an Internet business continuity
service that provides highly available
connectivity for Cox Business Internet Retail
customers.
Should your business lose Internet access, wired
and private WiFi connections automatically
failover to a long term evolution (LTE) wireless
network. If your business loses power, the
uninterruptible power supply (UPS), also known
as "battery backup," provides power for up to
four (4) hours*.
*The four (4) hour timeframe is only for Cox provided
equipment. If another vendor's equipment is used, the
timeframe decreases.
Cox Business
Net Assurance
Quick Start Guide
•
•
•
•
UPS/battery backup expectations
Overview of notifications and how to
opt out
Cross product compatibility
Basic troubleshooting steps
How to View Equipment Included in Net
Assurance through the MyAccount Portal
You can access and view your Cox Business
Internet equipment included in Net Assurance
through the MyAccount portal.
Use the following steps to view the equipment
on your account.
1. Login to the MyAccount portal. (For
information on how to do so, refer to the
MyAccount Portal User
2. From the MyAccount portal Welcome
page, scroll to the My Equipment section.
Result: Your Cox Business Internet
equipment appears. (See Figure 1.)
Guide.)