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Panasonic Toughbook CF-H1ADBBZCM Reference Manual

Panasonic toughbook cf-h1adbbzcm: reference guide
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Reference Manual

Personal Computer
CF-H1 Series
Model No.
We recommend that this Reference Manual be printed.

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Summary of Contents for Panasonic Toughbook CF-H1ADBBZCM

  • Page 1: Reference Manual

    Reference Manual Personal Computer CF-H1 Series Model No. We recommend that this Reference Manual be printed.

  • Page 2: User Account Control

    Introduction Terms and illustrations in this manual Page in this Manual. : Conditions that may result in minor or moderate injury. : Useful and helpful information. Click : Touch the screen with the digitizer pen or finger. Right-click Touch and hold with the digitizer pen. You can also perform “Right-click”...
  • Page 3 Introduction Sound and Video Sound and video in AVI files may be interrupted or produce a time-lag during playback. If this happens, click the notification area, and click [High performance]. This may remedy the problem. Depending on the processing status on Windows, sound may be interrupted at Windows startup. You can mute the sound at startup.

  • Page 4: Touch Screen Operation

    Touch Screen Operation You can use Windows by touching the screen in the same way as you use a mouse. The screen of this computer has following two pointing device functions. Digitizer: can be operated with the digitizer pen (included) Touchscreen: can be operated with your finger etc.
  • Page 5 Touch Screen Operation Maintaining the performance of the screen When the screen becomes dirty, wipe it with a soft cloth The screen is specially treated to prevent dirt from adhering to the surface, so dirt can be removed easily using a dry cloth.

  • Page 6: Touchscreen Calibration

    Touch Screen Operation Calibration Digitizer Calibration To calibrate the digitizer, use the digitizer pen and follow the steps below. Click (Start) - [Control Panel] - [Hardware and Sound] - [Calibrate the screen] - [Cali- brate]. Touch each of the 4 “+” target marks one by one. Click [OK].

  • Page 7: Hardware Buttons

    Hardware Buttons RFID <Model Without Barcode Reader> Button Camera Button Take still pictures. ( RFID Reader Button Read the data from RFID tags. ( Barcode Reader Button Read the barcode. ( Application Buttons Start the registered function or application. ( Security Button Works as Ctrl + Alt + Del.
  • Page 8 Hardware Buttons NOTE The Hardware buttons work when the Windows screen is displayed. The Hardware buttons may not work immediately after Windows is started up or the Windows logon screen (or the Welcome screen) is displayed.

  • Page 9: Panasonic Dashboard

    Change the screen color of Cleaning Utility Enable or disable the touchscreen operation Start the application software which you registered Change the settings of cleaning reminder, RFID, touchscreen, button assignment of Panasonic Dashboard and applica- tion buttons Press the application button [A2] You can also start Panasonic dashboard by clicking notification area and click [Settings...].
  • Page 10 This setting affects all users. [Button Assignment] (L) You can register the executable files or the applications to the buttons displayed on Panasonic Dashboard screen.
  • Page 11 When you select a file with extension .exe, you can specify the parameter into [Program parameter]. To disable the application, make the text box blank. [Application Button Settings] (M) “Application Button Settings” ( Click [OK] to close Panasonic Dashboard. page...

  • Page 12: Application Button Setting

    You can assign the startup functions of your favorite applications to the Applications Buttons. Click (Start) - [All Programs] - [Panasonic] - [Applica- tion Button Setting Utility]. You can also start up Application Button Setting Utility form Panasonic Dashboard ( page Make the settings.
  • Page 13 Application Button Setting Select the action from [Action] of each button. You can select [<none>], [Dashboard], [Display Switch], [Right Click], [Cleaning Utility], [Reference Manual] or [Launch an Applica- tion]. To restore the default setting, click [Restore Default]. When you select [Launch an Application], input the label to [Label] box, and select a file you wish to execute.

  • Page 14: Panasonic Hand Writing

    [Exit Panasonic Hand Writing], and then restart Panasonic Hand Writing. Panasonic Hand Writing may not work properly if another application software is active. In this case, close the applica- tion software and try handwriting again.

  • Page 15: Display Rotation

    Display Rotation Rotating the Display Press [A1] button (A). Each time you press the button, the screen display rotates counter-clock- wise by 90°. When the computer is set to the Cradle the screen display does not rotate. If you want to rotate the screen display even if the computer is set to the Cradle, follow the step below.

  • Page 16: Sleep And Hibernation Functions

    Sleep and Hibernation Functions Starting Up Your Computer Quickly The sleep or hibernation functions allow you to shut off the computer without closing programs and documents. You can quickly return to the programs and documents that you were working on before sleep or hibernation. Function Data is saved to Sleep...
  • Page 17 Sleep and Hibernation Functions Entering/Resuming from Sleep or Hibernation To enter sleep or hibernation Press the power switch (A) until a beep Sleep: The power indicator (B) blinks green. Hibernation: The power indicator (B) goes off. Alternatively you can click CAUTION At the beep , immediately release the power switch.
  • Page 18 Sleep and Hibernation Functions To resume from sleep or hibernation Press the power switch(A). In the default setting, the Windows password will be requested to resume. CAUTION Do not perform the following operations until resuming is complete. After the display is resumed, wait approximately 15 seconds (normally) or 60 seconds (when the computer is on a network).
  • Page 19 Sleep and Hibernation Functions Changing When the Computer Sleeps or Hibernates Sleep Click on the notification area, and click [More power options]. Click [Change plane settings] of the power plan you want to change. Select the setting for [Put the computer to sleep], and then click [Save changes]. The setting for hibernation may change unexpectedly when you change the setting for sleep.

  • Page 20: Saving Power

    Click (Start) - [Control Panel] - [System and Maintenance] - [Power Options] to select [Power saver]. While [Panasonic Power Management] is selected as the factory default, selecting [Power saver] will further reduce power consump- tion. Also, make detailed settings such as reducing the time entered in the [Turn off the display] setting.

  • Page 21: Security Measures

    Do not forget your password. If you forget your Supervisor Password, you will not be able to use your computer. Con- tact Panasonic Technical Support. When running the Setup Utility, do not leave and go away from your computer even for a short time, since other people may set or change the password.
  • Page 22 21). When you have your hard disk drive repaired • Contact Panasonic Technical Support. • Before sending back the hard disk drive, be sure to set the [Hard Disk Lock] to [Disabled]. NOTE The hard disk lock function works with the built-in hard disk. It does not work with the external hard disk.

  • Page 23: Battery Power

    Do not remove the battery pack since the power is not supplied even if you connect the AC adaptor in this status. If remove the battery pack, the computer will be turned off and lose data. Battery status • You can check presence of the battery pack by using Panasonic Dashboard page Blinking times Battery level...
  • Page 24 Battery Power Battery indicator The remaining battery is approximately 9% or less. Blinking red When blinking approx. every 1 second: The battery pack or the charging circuit is not operating properly. When blinking approx. every 4 second: The battery cover is open. You can remove the battery pack in this case.

  • Page 25: Checking The Remaining Battery Charge

    Battery Power Checking the Remaining Battery Charge You can check the remaining battery charge on the screen. (After logging on to Windows) Start up Panasonic Dashboard. When the battery pack is inserted (example) In charging In discharging (The battery pack in the...

  • Page 26: High Temperature Mode

    Battery Power High temperature mode The high temperature mode can prevent the battery from deteriorating when the computer is used in high-temperature envi- ronment or used for a long time with its battery fully charged. Select [Auto] (default) or [High Temperature] in [Environment] of the [Main] menu of the Setup Utility ( NOTE Note that a level corresponding to a 100% charge for high temperature mode is approximately equivalent to an 80% charge level for normal temperature mode.
  • Page 27 Battery Power Computer behavior with low battery The default settings are as follows. This computer automatically switches from Battery 1 to Battery 2 and vice versa when either remaining battery charge becomes less than 10%. When both batteries are not sufficiently charged, the computer operates as below. When the battery level becomes 10% [Low battery alarm] Displays a message that the battery level is low.
  • Page 28 Set the computer to the Cradle and connect an external keyboard to the Cradle. Restart the computer. Press and hold F9 while the [Panasonic] boot screen is displayed just after the computer starts the startup proce- dure. When the remaining battery capacity is displayed, press Follow the on-screen instructions.

  • Page 29: Replacing The Battery Pack

    Battery Power Replacing the Battery Pack If you have a battery charger (optional) or Cradle (optional), you can remove one battery pack to charge while the other bat- tery pack is operating. The battery pack is a consumable item so the replacement will be necessary. If the battery operation time becomes noticeably short and not recovered even after recalibrating the battery, replace with a new battery.
  • Page 30 Battery Power Open the battery cover. Slide the battery cover and open the cover. Open the cover. Check the blinking (red) status of battery indicator. ( Pull the tab to remove the battery pack. Insert the new battery pack until it securely fits the connec- tor.

  • Page 31: Customizing The Power Setting

    Customizing the Power Setting You can choose the optimum power setting for your operating condition by selecting a power plan. You can also create your own power plan. Changing the Power Plan Setting Click on the notification area and click [More power options]. Click [Change plan settings] of the power plan you want to change.

  • Page 32: Usb Devices

    USB Devices Connecting/Removing USB Devices You can connect USB devices to the USB ports on the Cradle. When you use the USB devices, connect the AC adaptor to the DC-IN jack on the Cradle. To connect the USB device Connect the USB device to the USB port. When using the cable specifically designed for this Cradle, you can tighten screws at position (A).
  • Page 33 Camera You can take still pictures. Hold the side of the computer to aim the cam- era. Press the Camera button (A) to activate the camera. Preview window is displayed. Press the Camera button (A) to take a picture. A picture is displayed in the window. Save the picture Click [Save] and specify the destination to save and file name, then click [OK].

  • Page 34: Rfid Reader

    RFID Reader You can read the data from RFID (Radio Frequency Identification) tags. NOTE RFID Reader is typically used with specialized applications. For further information, ask the system administrator. Aim the RFID Reader (A) at the center of RFID tag. Press the RFID button (B).

  • Page 35: Barcode Reader

    Barcode Reader CAUTION Do not look directly into the reading window. DO NOT LOOK DIRECTLY AT THE LED LIGHT. Be sure to read “Precautions” in the OPERATING INSTRUCTIONS. Decode Capabilities Australian Post, Aztec, BPO, Codabar, Code11, Code39, Code93, Code128/GS1-128, DataMatrix, DutchPost, GS1Composite, I2 of 5, JapanPost, Maxicode, MSI Code, PDF417, MicroPDF417, Planet, Plessey Code, Postnet, QR Code, GS1 Databar, Telepen, TLC39, UPC/EAN Reading Barcodes...

  • Page 36: Cleaning The Reading Window

    Barcode Reader To Correctly Read a Barcode with This Computer, Observe the Following The reading angle is important factor. Perform reading at the angle indicated in the figure. We recommend you to set at approximately 2° to 3° angle from the perpendicular position. Hold the reader farther away when reading a larger barcode, and closer in when reading a smaller barcode or a thinner barcode.

  • Page 37: Fingerprint Reader

    Fingerprint Reader NOTE Enrollment and authentication is unavailable to an extremely minority of people including those whose fingerprints give little data for personal identification. How to Use the Fingerprint Reader This section explains how your fingerprints are enrolled and authenticated. Slide your finger.
  • Page 38 Fingerprint Reader Overview Fingerprint’s Outline The conventional security systems use ID/passwords and token devices such as IC cards to authenticate users. Therefore the passwords and token devices are exposed to the risk of being lost, stolen and hacking. The Fingerprint authentication method uses user’s fingerprints instead of passwords for security authentication. You can use your fingerprints to start up your computer and log on Windows.

  • Page 39: Security Functions

    Fingerprint Reader Precautions Security Functions Fingerprint Authentication Technology does not guarantee complete authentication and individual identification. Please acknowledge we shall not be liable for any loss or damage whatsoever resulting from the use of, or inability to use your Fingerprint device. The Fingerprint authentication method uses multiple fingerprints, encryption keys, credentials data and passwords.
  • Page 40 Fingerprint Reader NOTE If the “Invalid TPM status” message is not displayed • Click (Start) - [All Programs] - [Protector Suite QL] - [Control Center] - [Settings] - [System Settings] - [TPM] - [Ini- tialize TPM]. User Fingerprint Enrollment Performed by each user. Click (Start) - [All Programs] - [Protector Suite QL] - [User Enrollment].
  • Page 41 Security effective, after step B, your fingerprint authentication will be necessary. Turn on or restart the computer. Press F2 or Del while [Panasonic] boot screen is displayed soon after the computer starts the startup proce- dure. Select the [Security] menu.

  • Page 42: Useful Information

    Fingerprint Reader Enter your password again in [Confirm New Password], and press Set the High Security Level. Select [Fingerprint Security], and press Select [Security mode], and select [High]. • Default setting: Simple Press Esc to close the sub-menu. Press F10, select [Yes], and press NOTE In the [High] security mode, you have to enter the Supervisor or User Password even after fingerprint authentication.

  • Page 43: Handling And Maintenance

    Fingerprint Reader NOTE How to Backup: Select [Export] in [Import or Export User Data] to save the user data. • Click (Start) - [All Programs] - [Protector Suite QL] - [Control Center] - [Fingerprints]. For further information, refer to the software’s online manual ( Password used by each user •...
  • Page 44 Fingerprint Reader Static electricity may also cause the sensor to malfunction. To make your finger static-free, touch a metal surface before placing it on the fingerprint sensor. Exercise caution against static electricity in winter and other dry conditions. Malfunction or damage may occur when: •...
  • Page 45 Fingerprint Reader Delete Fingerprint Data. Performed by each user. Click [Fingerprints], and click [Delete]. The [Swipe finger] screen will appear. Swipe user’s finger. • If the authentication is successfully completed, the confirmation message appears. Click [Yes]. • Confirm that all users’ data was deleted. NOTE If the enrollment mode is set to “Enrollment to the hard disk”...

  • Page 46: Starting Over

    Make sure your fingerprint sensor is working. • Use the Tutorial wizard to verify that the fingerprint sensor works. If not, reboot and try again. If it still does not work, please contact Panasonic Technical Support. Restore or create passport.
  • Page 47 Cradle You can connect external equipment in variety by attaching the computer to the Cradle (optional). For further information, read the operating instructions that come with the Cradle. Setting the computer to the Cradle Turn off the computer. Do not use sleep or hibernation function. Connect the AC adaptor to the DC-IN jack on the Cradle.

  • Page 48: External Display

    External Display <Only when connected to Cradle> You can switch the output destination to an external display. Before switching the computer on, connect the external display to the external display port (A) and the AC adaptor to the DC-IN jack (B) on the Cradle.

  • Page 49: Switching The Display

    External Display CAUTION Before disconnecting the external display, switch to the internal LCD. Otherwise the displayed image quality may become different after disconnection (e.g., wrong resolution). The screen may become distorted due to the following operations. In this case, restart the computer. •...

  • Page 50: Extended Desktop

    External Display Extended Desktop The extended desktop function allows you to use the working area across both the internal LCD and the external display. You can drag an object from the internal LCD to the external display and vice versa. Right-click the desktop, and click [Graphics Properties].

  • Page 51: Connecting Lan

    <Only when connected to Cradle> Connecting LAN Turn off the computer. Do not use sleep or hibernation function. Connect the AC adaptor to the DC-IN jack (A) on the Cradle. Set the computer to the Cradle. Connect the LAN port (B) and the network sys- tem (server, HUB, etc.) by using a LAN cable.

  • Page 52: Disabling/Enabling Wireless Communication

    Disabling/Enabling Wireless Communication <Only for model with wireless LAN and/or wireless WAN> There are 3 ways of disabling and enabling wireless communication. Wireless Switch Utility ( page Settings in the Network and Sharing Center ( Settings in the [Advanced] menu of the Setup Utility ( Setting in the Wireless Connection Disable Utility ( NOTE For further information about Wireless LAN:...

  • Page 53: Installing The Utility

    Disabling/Enabling Wireless Communication NOTE To use wireless communication, set the wireless devices ([Wireless LAN] / [Bluetooth] / [Wireless WAN]) to [Enabled] (default) in the [Advanced] - [Wireless Configuration] menu of the Setup Utility ( If the IEEE802.11a setting is changed in [Device Manager] ( You can check the wireless LAN communication status in Intel cedure.

  • Page 54: Status Indication

    Disabling/Enabling Wireless Communication Status indication After installation, the Wireless Connection Disable Utility is automatically started after a user is logged in. An icon appears on the notification area. : Indicates that • the utility is enabled, and • the wireless connection is disabled since a LAN cable is connected. : Indicates that •...

  • Page 55: Using The Wireless Lan Function

    Wireless LAN CAUTION To avoid unauthorized access to the computer through wireless LAN We recommend you to make security settings such as encryption before using wireless LAN. Otherwise the hard disk data such as the shared files can be exposed to the risk of unauthorized access. NOTE Communication is established through the wireless LAN antenna (A).

  • Page 56: Setting The Wireless Lan Access Point

    Wireless LAN Click (Start) - [Control Panel] - [Adjust commonly used mobility settings]. Click [Turn wireless on] in [Wireless Network]. • When [Turn wireless off] is displayed, the wireless network is already on. Setting the wireless LAN access point Preparation Follow the instruction manual of the wireless LAN access point to make settings for the access point to recognize the computer.
  • Page 57 Wireless LAN Enabling/Disabling the Wireless LAN Standard IEEE802.11a (802.11a) Click on the notification area. Click [802.11a Enabled] or [802.11a Disabled]. NOTE In some countries, communication using IEEE802.11a (5 GHz wireless LAN) standard is restricted by law. The Wireless Switch Utility icon ( less WAN, not the setting of IEEE802.11a.
  • Page 58 Bluetooth You can access internet and other Bluetooth devices without connecting cables. NOTE Communication is established through the Bluetooth antenna (A). Do not block the antenna area with your hand or body. To use Bluetooth, set [Bluetooth] to [Enabled] (default) in the [Advanced] - [Wireless Configuration] menu of the Setup Utility ( The transmission rate will be lower when a microwave oven is used near by.

  • Page 59: Loupe Utility

    Loupe Utility You can magnify the specific part of the screen. Activating the Loupe Utility Click (Start) - [All Programs] - [Panasonic] - [Loupe Utility]. Click [OK]. appears on the notification area. Using the Loupe Utility Point the cursor Double-click , or right-click The part pointed by the cursor is magnified.
  • Page 60 Loupe Utility Setting the Loupe Utility Right-click on the notification area. Click [Settings]. [Show/hide shortcuts assignment] When using the external mouse/touch pad Click [Mouse/Touch pad] Click a combination of Alt, Ctrl, and Shift, and add the check mark. (Multiple keys can be combined; for example, Ctrl + Alt) Click either [Right click] or [Left click] to use in combination with the key(s) selected in step above.

  • Page 61: Starting The Setup Utility

    Starting the Setup Utility Turn on or restart the computer. Press several times while [Panasonic] boot screen is displayed soon after the computer starts the startup procedure. When [Enter Password] is displayed, input your password. When you start the Setup Utility with Supervisor Password You can make the settings of all items of the Setup Utility.

  • Page 62: Information Menu

    Setup Utility Information Menu Language Product Information Model No Serial No System Information Processor Type Processor Speed Memory Size Available Memory Hard Disk BIOS Information BIOS Embedded Controller Accumulative Operating Time Access Level Underlined items are the factory presets. English Japanese Computer information (cannot be changed.)
  • Page 63 Setup Utility Main Menu System Date • Month/Day/Year. • You can use Tab to move the cursor. System Time • 24-hr. style. • You can use Tab to move the cursor. Main Configuration Display • The display during the Windows start-up process. When an external display is not connected, the information appears on the internal LCD even though the [External Monitor] is selected.

  • Page 64: Advanced Menu

    Setup Utility Advanced Menu CPU Configuration Execute-Disable Bit Capability Hyper Threading Technology Intel (R) Virtualization Technology Peripheral Configuration Legacy USB Support Camera Wireless Configuration Serial Port Configuration • Used to configure the GPS and Barcode Reader The sub-menu that appears when [Wireless Configuration] is selected: Wireless LAN Wireless WAN •...
  • Page 65 [USB Floppy Disk] [Hard Disk] [USB Hard Disk] [USB CD/DVD Drive] Disabled Use the Panasonic USB floppy disk drive (optional: CF-VFDU03U) NOTE To boot from the following devices, make the settings as below. To boot from • USB connected device ] ->...

  • Page 66: Security Menu

    Setup Utility Prompt • When [Setup Utility Prompt] is set to [Disabled], the message “Press F2 for Setup” is not dis- played on [Panasonic] boot screen. However F2 and Del will work even if the message is not displayed. Password on Boot...
  • Page 67 Setup Utility Exit Menu Save Values and Reboot Reboot Without Saving Changes Save Options Save Current Values Load Previous Values Load Default Values Boot Override (Device Information) Reboot the system after saving the changes. Reboot the system without saving the changes. Save the changes for all Setup options.

  • Page 68: Hardware Diagnostics

    If it appears that the hardware installed in this computer is not operating properly, you can use the PC-Diagnostic Utility to determine whether or not there is a problem. If the utility discovers a problem in the hardware, contact Panasonic Technical Support. Software cannot be checked using this utility.
  • Page 69 Place the cursor above the icon Click (right click cannot be used) Click (close) (Enter). Keyboard operations Press Space and then press close) cannot be selected) Press Space above the icon Press Ctrl + Alt + Del. while [Panasonic] boot screen is dis-...
  • Page 70 When running a check on the memory or the hard disk, clicking the icon once will turn on the extended diagnostic check (“FULL” (C) will be displayed below the icon); click again, and the icon will be displayed in gray (D). Click to start the diagnostic check. (Enter). while [Panasonic] boot screen is displayed. e.g. hard disk...
  • Page 71 If the display is red and the message “Check Result TEST FAILED” is displayed, you can assume that there is a problem with the computer’s hardware. Confirm which hardware component is displayed as red, and contact Panasonic Technical Support. If the display is green and the message “Check Result TEST PASSED” is displayed, the computer’s hardware is operating normally.

  • Page 72: Hard Disk Backup / Restore Function

    [Backup and Restore Center] and [System Recovery Options] allow you create a backup of the entire hard disk data, which can be used to recover from hardware failure. Panasonic Corporation will bear no responsibility for any damage suffered (including loss of data) as a result of the use of this function.
  • Page 73 Press At the confirmation message, select [Yes] and press The computer will restart. When [Panasonic] boot screen displays, press and hold If [Enter Password] is displayed during the following procedure, input the Supervisor Password or the User Password. Set the Product Recovery DVD-ROM into the CD/DVD drive.

  • Page 74: Hard Disk Data Erase Utility

    If you need to erase highly confidential data, we recommend that you contact a company that specializes in this process. Panasonic Corporation will bear no responsibility for losses or damages suf- fered as a result of the use of this utility.
  • Page 75 Hard Disk Data Erase Utility Use the external keyboard and the mouse to operate the following steps. If [Enter Password] is displayed during the following procedures, input the Supervisor Password or the User Password. Click [Erase the whole data on the Hard Disk for security] and click [Next]. At the confirmation message, click [YES].

  • Page 76: Error Code / Message

    Error Code / Message Follow the instructions below when an error message or code appears. If the problem persists or if the error code/message is not shown here, contact Panasonic Technical Support. Error Code/Message Solution Bad System CMOS An error has occurred in the memory of system settings. This occurs when the memory con- tent is changed by an unexpected program operation, etc.

  • Page 77: Technical Information

    Technical Information Network Connections and Communications Software Close the communications software before using the power saving function. If the power saving function (sleep or hibernation) is activated while communications software is used, the network con- nection may be interrupted, or the performance may be adversely affected. In this case, restart the computer. In a network environment, set [Never] for [Put the computer to sleep] and [Hibernate after].
  • Page 78 Technical Information Korean c:\windows\support\ko\migwiz, c:\windows\support\ko\tools Latvian c:\windows\support\lv\migwiz, c:\windows\support\lv\tools Lithuanian c:\windows\support\lt\migwiz, c:\windows\support\lt\tools Polish c:\windows\support\pl\migwiz, c:\windows\support\pl\tools Portuguese c:\windows\support\pt\migwiz, c:\windows\support\pt\tools Portuguese (Brazilian) c:\windows\support\xc\migwiz, c:\windows\support\xc\tools Romanian c:\windows\support\ro\migwiz, c:\windows\support\ro\tools Serbian c:\windows\support\st\migwiz, c:\windows\support\st\tools Slovak c:\windows\support\sk\migwiz, c:\windows\support\sk\tools Slovenian c:\windows\support\sl\migwiz, c:\windows\support\sl\tools Thai c:\windows\support\th\migwiz, c:\windows\support\th\tools Ukrainian c:\windows\support\uk\migwiz, c:\windows\support\uk\tools...

  • Page 79: Troubleshooting (Advanced)

    Refer to the following instructions when a problem occurs. If the remedies indicated in the chart do not solve the problem, contact Panasonic Technical Support. For a software problem, refer to the instruction manual of the software. • To check the computer’s usage status ( Shut Down Cannot shut down or restart Windows.
  • Page 80 Troubleshooting (Advanced) Sound No sound. Distorted sound. When logging on (e.g., resuming the computer), audio is distorted. Keyboard Cannot enter special characters (ß, à, ç, etc.) and symbols. Network Cannot connect to network. Cannot check the computer’s MAC address. Click on the notification area and change the volume.

  • Page 81: Wireless Communication

    Troubleshooting (Advanced) Wireless Communication Cannot connect to a network. Access point is not detected. Connecting Peripherals An error occurs while installing the driver. Wireless switch Set the device ([Wireless LAN] / [Bluetooth] / [Wireless WAN]) to [Enabled] in the [Advanced - Wireless Configuration] menu of the Setup Utility ( Disable the Wireless Connection Disable Utility ( Restart the computer.
  • Page 82 [Power Manage- ment]. (This item may be unavailable for some types of devices.) You can use only the Panasonic CF-VFDU03U USB floppy disk drive (optional). Set [Legacy USB Support] to [Enabled] in the [Advanced] menu of the Setup...
  • Page 83 Clean the fingerprint sensor. For further information, refer to “Handling & Main- tenance” ( page 43). The fingerprint sensor may be malfunctioning when it continues to perform poorly after the steps described above have been performed. Contact Panasonic Technical Support. page 37) and [Finger-...
  • Page 84 Troubleshooting (Advanced) Fingerprint Reader Sensor does not work. Exported passport can help you if you need to replace the sensor. • Log on to Windows as an Administrator. You can always access the computer by using your Windows log on pass- word.
  • Page 85 Troubleshooting (Advanced) Fingerprint Reader User cannot use enrolled finger. (e.g. injury) Replacing sensor. It is strongly recommended to enroll at least 2 fingers to avoid this problem. If you enrolled multiple fingers, simply use other finger. If you only enrolled one finger that can be used, we recommend to use the [Enroll or Edit Fingerprints] wizard and enroll additional fingerprints.
  • Page 86 Troubleshooting (Advanced) Fingerprint Reader Lost [Advanced Security] backup password. Protector Suite QL reinstallation. Lost [File Safe] backup password. Accessing [File Safe] after Protector Suite QL uninstallation. Accessing [File Safe] after computer crash. Removing data from the Reader. To change the [Advanced Security] backup password, go to the [Enroll or Edit Fingerprints] wizard and swipe your finger and go through the Fingerprint enrollment.

  • Page 87: Fast User Switching Function

    Troubleshooting (Advanced) Fast User Switching Function Some applications do not work prop- erly. Others Windows startup and operation is slow. No response. When switching to a different user with the Fast User Switching function, the following problems may occur. We recommend you not to use the Fast User Switching function.

  • Page 88: Checking The Computer's Usage Status

    As long as it is activated, the PC Information Viewer will appear in front of all other screens. Depending on your network environment, it may take sometime to start up PC Information Viewer. Click (Start) - [All Programs] - [Panasonic] - [PC Information Viewer] - [PC Information Viewer]. Select the item to display the detailed information.
  • Page 89 Log on to Windows as an administrator. Click (Start) - [All Programs] - [Panasonic] - [PC Information Viewer]. Right-click [Screen Copy] and click [Properties] - [Shortcut]. Move the cursor to [Shortcut key] and press the key(s) you want to use for the shortcut.
  • Page 90 United States and/or other countries. • Bluetooth™ is a trademark owned by Bluetooth SIG, Inc., U.S.A. and licensed to Panasonic Corporation. • Names of products, brands, etc., appearing in this manual are trademarks or registered trademarks of their respective own companies.

This manual is also suitable for:

Toughbook cf-h1bdbbz6mToughbook cf-h1bdbbzcmToughbook cf-h1bdjbz6mCf-h1 series

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