Panasonic KX-TG9331T Operating Instructions Manual

Digital cordless answering system
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Table of Contents
Model shown is KX-TG9331.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save
them for future reference.
For assistance, visit our website: for customers in the U.S.A. or Puerto

Operating Instructions

Expandable Digital Cordless
Model No.
Model No.
Model No.
Model No.
Answering System
with 2 Handsets
with 3 Handsets
with 4 Handsets


Table of Contents

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  Summary of Contents for Panasonic KX-TG9331T

  • Page 1: Operating Instructions

    Charge the batteries for about 7 hours before initial use. Please read these operating instructions before using the unit and save them for future reference. For assistance, visit our website: for customers in the U.S.A. or Puerto Rico. Operating Instructions Expandable Digital Cordless Answering System Model No.
  • Page 2: Table Of Contents

    Introduction Product information ....3 Accessory information ... . . 5 For your safety ....7 Important safety instructions .
  • Page 3: Introduction

    Product information Thank you for purchasing a new Panasonic digital cordless phone. Notable differences between the models KX-TG9331 series Base unit Model No. Part No. KX-TG9331 KX-TG9331 KX-TG9332 KX-TG9331 KX-TG9333 KX-TG9331 KX-TG9334 KX-TG9331 KX-TG9341 series Base unit Model No. Part No.
  • Page 4: Feature Highlights

    Allows the handset to alert you if the battery is low (talking battery alert; page 14) and to alert you at the set time with a selected voice announcement such as “Good morning” as a wake-up greeting (talking alarm clock; page 29). For assistance, please visit Making/answering calls with base unit –...
  • Page 5: Accessory Information

    *1 The wall mounting adaptor is not supplied with KX-TG9341/KX-TG9342/ KX-TG9343/KX-TG9344, but it is available as an option. *2 See page 6 for replacement battery information. *3 The handset cover comes attached to the handset. For assistance, please visit Quantity KX-TG 9331/...
  • Page 6: Expanding Your Phone System

    Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Headset T-adaptor Battery back-up power supply Wall mounting adaptor for base unit L Headset shown is KX-TCA86. Replacement battery information: L Replace batteries only with a nickel metal hydride (Ni-MH) type of battery. This model requires 2 AAA (R03) batteries for every handset.
  • Page 7: For Your Safety

    These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211- PANA (1-800-211-7262). L Never touch the plug with wet hands. Danger of electric shock exists.
  • Page 8: Important Safety Instructions

    SAVE THESE INSTRUCTIONS For best performance Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. L For maximum coverage and noise- free communications, place your base unit: – at a convenient, high, and central...
  • Page 9 L Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. For assistance, please visit Routine care L Wipe the outer surface of the product with a soft moist cloth. L Do not use benzine, thinner, or any abrasive powder.
  • Page 10: Preparation

    {8} (Skip) H MIC (Microphone) I {6} (Play) Message indicator J {LOCATOR} {INTERCOM} K {ANSWER ON} ANSWER ON indicator For assistance, please visit ■ KX-TG9341/KX-TG9342/ KX-TG9343/KX-TG9344 A Charge contacts B Speaker C {■} (STOP) D {ERASE} E {6} (Play) Message indicator F {^} (VOL.: Volume up)
  • Page 11: Display

    N {PAUSE} {REDIAL} O {HOLD} {INTERCOM} P Microphone Q Charge contacts For assistance, please visit Using the navigator key The handset navigator key can be used to navigate through menus and to select items shown on the display by pressing {^}, {V}, {<}, or {>}.
  • Page 12: Connections

    (C). Base unit L Use only the supplied Panasonic AC adaptor PQLV207. L Use only the supplied telephone line cord. Using another telephone line cord may not allow the unit to work properly.
  • Page 13: Battery Installation And Replacement

    – USE ONLY rechargeable Ni-MH batteries AAA (R03) size. – Do NOT use Alkaline/Manganese/Ni-Cd batteries. For assistance, please visit – We recommend using the Panasonic rechargeable batteries noted on page 6, 8. Press the notch on the handset cover firmly, and slide it in the direction of the arrow.
  • Page 14: Battery Charge

    Base unit: Charger *1 KX-TG9332/KX-TG9333/ KX-TG9334/KX-TG9342/ KX-TG9343/KX-TG9344 For assistance, please visit Note: L It is normal for the handset to feel warm during charging. L If you want to use the handset immediately, charge the batteries for at least 15 minutes.
  • Page 15: Symbols Used In These Operating Instructions

    {Phonebook} Proceed to the next operation. “ ” The words in quotations indicate the menu on the display. Example: “Alarm” For assistance, please visit Symbol Meaning Press {V} or {^} to {V}/{^}: “ ” select the words in quotations.
  • Page 16: Belt Clip

    L The date and time may be incorrect after a power failure. In this case, set the date and time again. For assistance, please visit Belt clip You can hang the handset on your belt or pocket using the supplied belt clip.
  • Page 17: Making/Answering Calls

    {REDIAL} {V}/{^}: Select the desired phone number. Erasing a number in the redial list {REDIAL} For assistance, please visit {V}/{^}: Select the desired phone number. {Erase} i {Yes} i {OFF} Pause (for PBX/long distance service users) A pause is sometimes required when making calls using a PBX or long distance service.
  • Page 18: Answering Calls

    Note: L You can also program the handset ringer volume beforehand (page 26). For assistance, please visit Temporary handset ringer off While the handset is ringing for a call, you can turn the ringer off temporarily by pressing {OFF}.
  • Page 19: Useful Features During A Call

    (page 12), you can also take the call by lifting its handset. L While an outside call is on hold, the IN USE indicator on the base unit For assistance, please visit flashes. (KX-TG9341/KX-TG9342/ KX-TG9343/KX-TG9344) Mute While mute is turned on, you can hear the other party, but the other party cannot hear you.
  • Page 20: Call Share

    During an outside call, this feature is turned on automatically when necessary. For assistance, please visit L When this feature is turned on, “BOOST” flashes. L While this feature is turned on, the battery operating time is shortened (page 14).
  • Page 21: Shared Phonebook

    T U V 8 w x y z W X Y Z 9 0 Space For assistance, please visit L To enter another character that is located on the same dial key, first press {>} to move the cursor to the next space.
  • Page 22: Editing Entries

    {PAUSE} to add pauses after the number and PIN as necessary (page 17). L If you have rotary/pulse service, you need to press {*} before pressing {MENU} in step 1 to change the dialing mode temporarily to tone. For assistance, please visit
  • Page 23: Programming

    Main menu Message play V.M. access Block calls Night mode Ringer setting Set date & time Talking CallerID Customer support For assistance, please visit Sub-menu 1 – – – On/Off Start/End Ringer volume Ringer tone Date and time Alarm Time adjustment –...
  • Page 24 Main menu Initial setting *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset. For assistance, please visit Sub-menu 1 Set answering Voice Mail Message alert...
  • Page 25 Night mode {2}{3}{8} (On/Off) Night mode {2}{3}{7} (Start/End) Recording time {3}{0}{5} Remote code {3}{0}{6} For assistance, please visit Setting code {1}: Once {2}: Daily {0}: <Off> {1}: On {0}: <Off> – {1}: <On> {0}: Off – – – {1}: <English>...
  • Page 26 *4 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to 3). If you select a melody, you cannot distinguish lines by their ringers. For assistance, please visit Setting code {2}–{7}: 2–7 rings <4>...
  • Page 27 You may either hear a dial tone or no one on the line when you answer the call. *6 The flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary. The setting should stay at “700ms” unless pressing {FLASH} fails to pick up the waiting call.
  • Page 28: Special Instructions For Programmable

    {Select} L To edit the number, press {Edit} repeatedly until the phone number is shown in the 10-digit format. For assistance, please visit {Save} {V}/{^}: “Block calls” i {Select} {Yes} i {OFF} Storing unwanted callers by entering...
  • Page 29 – “Voice”: You can choose one of the 7 pre-recorded announcements: – “Good morning” For assistance, please visit – “It’s time for dinner” – “It’s time for lunch” – “It’s time for the game” – “It’s time for your meeting”...
  • Page 30: Registering A Unit

    The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit, register the handset. For assistance, please visit Handset: {MENU} i {#}{1}{3}{0} Base unit: Press and hold {LOCATOR} for 4 seconds until the registration tone sounds.
  • Page 31: Caller Id Service

    For assistance, please visit Talking Caller ID This feature lets you know who is calling without looking at the display.
  • Page 32: Caller List

    {^} to search from the oldest call. To call back, press {C}. To exit, press {OFF}. For assistance, please visit Note: L If the item has already been viewed or answered, “Q” is displayed, even if it was viewed or answered using another handset.
  • Page 33: Erasing All Caller Information

    {View CID} {All erase} i {Yes} Storing caller information into the phonebook {View CID} For assistance, please visit {V}/{^}: Select the desired entry. i {Select} L To edit the number, press {Edit} repeatedly until the phone number is shown in the desired format.
  • Page 34: Answering System

    – If you recorded your own greeting message, the same message is still announced to callers even though their messages are not recorded. For assistance, please visit Turning the answering system on/off Press {ANSWER ON} to turn on/off the answering system.
  • Page 35: Greeting Message

    Erasing your greeting message If you erase your own greeting message, the unit plays a pre-recorded greeting message for callers. For assistance, please visit Press {GREETING CHECK}, and then press {ERASE} while your greeting message is playing. Listening to messages...
  • Page 36: Listening To Messages Using The Handset

    {1} or {<} Repeat message (during playback) {2} or {>} Skip message (during playback) For assistance, please visit {*}{4} or {Erase} {*}{5} *1 If pressed within the first 5 seconds of a message, the previous message is played.
  • Page 37: Voice Memo

    This code prevents unauthorized parties from listening to your messages remotely. The default setting is “111”. {MENU} i {#}{3}{0}{6} For assistance, please visit Enter the desired 3-digit remote access code. i {Save} i {OFF} Using the answering system...
  • Page 38: Turning On The Answering

    To resume operation, enter a remote command within 15 seconds, or the voice guidance starts. *3 For Spanish voice guidance only For assistance, please visit Turning on the answering system remotely If the answering system is off, you can turn it on remotely.
  • Page 39: Message Alert

    To do so, contact your service provider/telephone company. For assistance, please visit Caller’s recording time You can change the maximum message recording time allotted to each caller. You can also select “Greeting only”...
  • Page 40: Voice Mail Service

    {PAUSE} to add pauses (page 17) between the access number and the password as necessary. Contact your service provider/telephone company for the required pause time. For assistance, please visit Example: 1-222-333-4444 PPPP VM access Pauses Password...
  • Page 41: Listening To Voice Mail

    If you want to use another phone to listen to voice mail messages, you have to dial your access number manually. For assistance, please visit
  • Page 42: Intercom/Locator

    When you finish talking, press {INTERCOM}. ■ KX-TG9341/KX-TG9342/ KX-TG9343/KX-TG9344 {INTERCOM} For assistance, please visit To page a specific handset, enter the handset number. To page all handsets, press {0} or wait for a few seconds. L To stop paging, press {INTERCOM}.
  • Page 43: Handset Locator

    {SP-PHONE}. The other 2 parties can continue the conversation. L To put the outside call on hold, press {HOLD}. To resume the conference, press {CONF}. For assistance, please visit Answering a transferred call Handset Press {C} to answer the page. Base unit ■...
  • Page 44: Useful Information

    (A). Connect the AC adaptor cord and telephone line cord (B). Hook For assistance, please visit Insert the hooks on the wall mounting adaptor into the holes 1 and 2 on the base unit. Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place.
  • Page 45 83 mm 102 mm inches) (4 inches) For assistance, please visit To remove the wall mounting adaptor While pushing down the release levers (A), remove the adaptor (B). Charger (120 V AC,...
  • Page 46: Error Messages

    No link to base. Reconnect AC adaptor. Phonebook full Store VM access# For assistance, please visit Cause/solution L The called handset or base unit is in use. L Other units are in use and the system is busy. Try again later.
  • Page 47: Troubleshooting

    Programmable settings Problem I have changed the display language to a language I cannot read. For assistance, please visit Cause/solution L Make sure the batteries are installed correctly (page 13). L Fully charge the batteries (page 14). L Check the connections (page 12).
  • Page 48 I cannot make a call. I cannot make long distance calls. For assistance, please visit Cause/solution L A call is being received. Answer the call and start again after hanging up. L The maximum number of handsets (6) is already registered to the base unit.
  • Page 49 Caller information is not announced. The caller list/incoming phone numbers are not edited automatically. For assistance, please visit Cause/solution L You need to subscribe to Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional...
  • Page 50 The unit does not record new messages. I cannot operate the answering system. For assistance, please visit Cause/solution L The phone number you dialed might have been edited incorrectly (for example, the long distance “1” or the area code is missing). Edit the phone number with another pattern (page 32).
  • Page 51 Caution: L To avoid permanent damage, do not use a microwave oven to speed up the drying process. For assistance, please visit Cause/solution L You are entering the wrong remote access code. If you forgot the remote access code, store a new remote access code (page 37).
  • Page 52: Fcc And Other Information

    US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a For assistance, please visit REN of 0.3). If this equipment causes harm to the telephone network, the telephone...
  • Page 53 Privacy of communications may not be ensured when using this phone. For assistance, please visit CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this...
  • Page 54 Notice L FCC ID can be found inside the battery compartment or on the bottom of the units. For assistance, please visit Notice ENERGY STAR As an NERGY Panasonic has determined that this...
  • Page 55: Specifications

    140 mm × 119 mm inches × 5 inches) : Approx. 70 mm × Base unit 150 mm × 136 mm For assistance, please visit inches) Handset: Approx. 156 mm × 49 mm × 32 mm inches) Charger 88 mm (2 inches ×...
  • Page 56: Customer Services

    Monday - Friday 9 am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST. TTY users (hearing or speech impaired users) can call 1-877-833-8855. Accessory Purchases Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: or, send your request by E-mail to:
  • Page 57: Warranty

    Limited Warranty. For Limited Warranty service for headsets if a headset is included with this product please follow instructions above. For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910. For assistance, please visit PANASONIC PUERTO RICO, INC.
  • Page 58 Service Center. If the problem is not handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor. PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY. For assistance, please visit
  • Page 59: Index

    Index Additional handset: 30 Alarm: 29 Answering calls: 18 Answering system Call screening: 34 Erasing messages: 35, 36, 38 Greeting only: 39 Listening to messages: 35, 36, 37 Number of rings: 38 Recording time: 39 Remote access code: 37 Remote operation: 37 Ring count: 38 Toll saver: 38 Turning on/off: 34, 36, 38...
  • Page 60 L Send the unit to PSTC (Panasonic) Exchange Center, prepaid and adequately insured. L Do not send your unit to Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.