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(7) FAQ
Q: The Helix Dura is getting very warm. Is this normal?
A: Yes, the Helix Dura is made from Aluminum, which absorbs and
dissipates heat. This prevent the internal components from overheating
and allows for extended life and performance.
Q: Is the Helix Dura compatible with Thunderbolt ports?
A: The Helix Dura is compatible with Thunderbolt 3 and 4 ports using the
included USB-C adapter. It is not compatible with Thunderbolt 1 or 2.
Q: The speed is not as fast as expected. Why?
A: To experience the fastest capable speed, the Helix Dura must be
connected to a Thunderbolt 3 or 4 port, or a USB 3.2 Gen2 port (10Gbps).
A USB 3.0 port is limited to 5Gbps (~500 MB/s). For best performance, we
recommend using the cables included with the Helix Dura.
For other questions please contact tech support or visit the FAQ
section of our Web site (www.oyendigital.com/support).
Technical Support: info@oyendigital.com
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Summary of Contents for OYEN DIGITAL Helix Dura
- Page 1 Q: Is the Helix Dura compatible with Thunderbolt ports? A: The Helix Dura is compatible with Thunderbolt 3 and 4 ports using the included USB-C adapter. It is not compatible with Thunderbolt 1 or 2.
- Page 2 (4) Using the Helix Dura he drive is pre-formatted as exFAT, which is compatible with Windows and Mac OS. Simply connect the Helix Dura to the computer and it will appear and be ready for use. The Helix Dura does not include backup software. For data backup, we recommend the apps within Windows and Mac.