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Nab EFTPOS Instruction Manual

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EFTPOS
Quick Reference Guide for
NAB Integrated

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Summary of Contents for Nab EFTPOS

  • Page 1 EFTPOS Quick Reference Guide for NAB Integrated...
  • Page 2 Before you start Before you begin the installation of your NAB Integrated terminal, you should ensure you have the following: • A NAB Integrated EFTPOS terminal • An active Telstra SIM within the terminal. • A paper roll loaded in the terminal.

  • Page 3: Eftpos Quick Reference Guide For Nab Integrated Terminal

    This User Guide is for the use of merchants who have signed the Merchant Agreement General Terms and Conditions (142-666). Please make yourself fully aware of the capabilities and limitations of the device, and do not hesitate to contact NAB should you have any further queries.

  • Page 4: Table Of Contents

    Who to contact for help Lost or stolen cards Merchant details If you wish to make any amendments to your original Merchant Agreement or EFTPOS merchant services, please contact the Merchant Service Centre on 1300 369 852. Transaction queries In the event of a transaction query, please ensure that you have the original receipt and all...

  • Page 5: Pen Or Pin - For Credit Card Transactions

    (as usual) or entering their PIN into the PIN pad. All they need to do is swipe or dip their card into the EFTPOS machine, press the ‘credit’ button, enter their PIN and press the ‘OK/ENTER’ button.

  • Page 6: Introduction

    • IP, GPRS, PSTN via additional modem and Argent AABP communications Using NAB Integrated with a POS When NAB Integrated is configured to be used with a POS, all the EFTPOS functionality is initiated through the POS. Consult your POS vendor on the operation of EFTPOS through your POS.

  • Page 7: Terminal Functionality Supported By Nab

    Your terminal will automatically ‘settle’ at 9.0pm EST daily, unless a manual ‘settlement’ is performed. The terminal will only ‘settle’ once within 24 hours. Any further attempts will result in the message ‘ALREADY SETTLED’ . Hardware options NAB Integrated terminal with internal printer & GPRS modem ✓ TMS support ✓...

  • Page 8: Before You Start

    Bank terminology • Terminal ID This is the number that uniquely identifies each EFTPOS terminal. • Merchant ID This number uniquely identifies each merchant. • POS AME This number is unique to each Argent leased line. This number is often called a Tran$end ID, a Telstra ID, or an Argent Terminal ID.

  • Page 9: Nab Integrated Hardware Installation

    NAB Integrated hardware installation EFTPOS terminal Supplied equipment with terminal Sagem Terminal Power pack and cord POS connector cable (RS22 cable) (optional) RS22 to USB adaptor cable GPRS SIM Paper Roll Installation steps 1. Power the terminal. Connect the power pack and cord then plug into a power point.
  • Page 10 . The ATA should go to a steady dot after a short while. This indicates that the ISDN is connected. Argent Enhanced Terminal Adaptor Back-plate RS22 cable connects to here PCEFTPOS gateway Refer to PCEFTPOS for these installations at the PC-EFTPOS website: http://www.pceftpos.com/index.php?page=gateway...

  • Page 11: Pc-Eftpos Overview

    Tracing: This is enabled by default and records information on the hard-drive to help us track down any issues. EFTPOS Control Panel Press the control panel button on the Client Settings page (above) to activate the control panel. Logon: Performs a logon to the host.
  • Page 12 Setup Page: Enter terminal details. Press APPLY and then 410 when prompted for the password. Using the Internal GPRS Modem • Open the EFT Client. • Change Host Interface Address to NPT and then click on Apply.
  • Page 13 Using the Internal Printer on the terminal • Open the EFT Client. • Change Printer to NPT and then click on Apply. 1...

  • Page 14: Pc-Eftpos Software Installation

    PC-EFTPOS software installation Install software If the POS does not have the latest PC-EFTPOS software installed, install the software from the PC-EFTPOS installation CD, or the setup file available for download from www.pceftpos.com.au/files/releasecd (Version 4..0 or higher is required.) For more detailed information on installing the PC-EFTPOS software, please refer to the PC-EFTPOS EFT Client and EFT Server Installation Guides, or call the PC-EFTPOS Helpdesk on 02 9998 9800.
  • Page 15 1. Double click on the EFT Client icon 2. Click on the [Ctrl Panel...] button . Click on the [Logon] button from the [Eftpos (F2)] tab Ready to go If the previous steps were successful the PINpad is ready to use.

  • Page 16: Purchase

    Purchase A purchase is the most common transaction performed with NAB Integrated merchants. The POS collects the transaction information and passes it to PC-EFTPOS via the standard PC-EFTPOS interface. Note: PCEFTPOS supports hundreds of POS, each has a different user interface.

  • Page 17: Purchase Results

    Purchase results Approved response with no signature required. An approved response is displayed on receipt of a ‘00’ response code. Terminal display Screen display Action The transaction has been approved, a receipt is printed and the dialogue TRANSACTION box shown. <RESULT>...

  • Page 18: Signature Required

    Signature required A signature prompt is given on receipt of an ‘08’ response code. Terminal display Screen display Action CHECK SIGNATURE The operator checks the customer’s signature and selects [YES] on the SIGNATURE POS to verify the signature matches. VERIFIED? TRANSACTION If the signature does not match, the operator selects [NO] on the POS.

  • Page 19: Declined Response

    Declined response Is displayed for any other response than ‘00’ or ‘08’. Terminal display Screen display Action The transaction has been declined. For the full listing of error messages <RESPONSE TEXT> <RESPONSE TEXT> see page 24 ‘Response Codes’. A receipt <RESPONSE TEXT>...
  • Page 20 140102 (Technician Menu) Administrative Menu Accessed via pressing the Option Description Host Communications Option Description CATID User Setting  CAID Display Functions Initialisation  Version Info  Config File Refresh Memory Reset  Diagnostics Reboot PINpad Software Load Option Description IDLE Logo (requires password) Press and hold for 2 seconds to reboot...

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