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Summary of Contents for TURNTIDE Hub 7
- Page 1 T U R N T I D E F O R B U I L D I N G S Hub 7 Automation Install Guide © Turntide Technologies. Confidential. All Rights Reserved. DOCT00369-082321 Last Modified: 2023-03-09...
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Page 2: Table Of Contents
4.2.1. What Can Be Connected 4.2.2. Wiring 4.2.3. How to Terminate 4.2.3.4. Turntide Hub 7 4.2.4. Limitations / Cable Specifications 4.3. USB Network 4.3.1. What Can Be Connected 4.3.2. How to Connect © Turntide Technologies. Confidential. All Rights Reserved. DOCT00369-082321 Last Modified: 2023-03-09... - Page 3 6.2. Logging In 6.3. Initial Configuration / IP Setup 6.4. Confirming Cloud Connection 7. Turntide Stratup Troubleshooting Guide 7.1 IP Network Issues 7.2 VRV Discovery Issues 7.3 BACnet Discovery Issues © Turntide Technologies. Confidential. All Rights Reserved. DOCT00369-082321 Last Modified: 2023-03-09...
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Page 4: Product Overview
TX+/RX+ COM 2 RS-232/422/485 RS232/RS485 converter USB 1 USB 2 USB 3 USB 4 MicroSIM For SIM Cards Power Button Used to power on/off the hub RI/PWR NC/PWR NC/PWR © Turntide Technologies. Confidential. All Rights Reserved. DOCT00369-082321 Last Modified: 2023-03-09... -
Page 5: Right View
CAN Bus* *CAN Bus is not supported at this time. Terminal Block Power Connect a 10-30 VDC power connector to provide power to your system © Turntide Technologies. Confidential. All Rights Reserved. DOCT00369-082321 Last Modified: 2023-03-09... -
Page 6: Turntide Vrf Adapter
1.2. Turntide VRF Adapter The Turntide VRF adapter is used to connect VRF systems directly to the Turntide Hub for monitoring and control. 1.2.1 Dimensions 4.13” x 3.54” x 1.00“ 1.3. Turntide Enclosure The prefabricated Turntide Enclosure is designed to safely hold Turntide equipment and accessories for easy installation and networking. -
Page 7: Enclosure Drawings
UT2.5 UT2.5 UT2.5 UT2.5 UT2.5 UT2.5 UT2.5 UT2.5 UT2.5 UT2.5 UT2.5 UT2.5 4.0000 SERIAL TERMINALS FOR DC POWER TERMINALS INCOMING LINE POWER HUB AND VRF ADAPTERS TERMINALS SMALL ENCLOSURE © Turntide Technologies. Confidential. All Rights Reserved. DOCT00369-082321 Last Modified: 2023-03-09... -
Page 8: Turntide Hub
Turntide Hub in a location that meets the requirements in 2.1 and 2.2 below. 2.1. Location Requirements The Turntide Hub must be mounted in a clean, indoor area that is free from dust, water and direct sunlight. If not mounted in a panel, the Hub should be in an environmentally maintained communications room. -
Page 9: Connecting Power
Not doing so may result in electric shock. 3.3.2. Powering with Turntide Enclosure The Turntide Enclosure is shipped with all required equipment power supplies and wiring completed. A 120VAC power feed is required to be wired into the supplied breaker. -
Page 10: Powering Hub Only
The Turntide Hub requires an active internet connection to connect to the Turntide Cloud. An ethernet connection to an active internet line is required at the installation location to be connected to the Turntide Hub. When using a local LAN connection the below port configurations are required to be completed by the Network Administrator. -
Page 11: Internet Connectivity
(RJ45) to LAN 1. 3.4.4. Using a Cell Modem When using a supplied cellular modem an ethernet cable must connect the cell modem to the Turntide hub using one of the methods outlined in 3.3.1 and 3.3.2. © Turntide Technologies. Confidential. All Rights Reserved. -
Page 12: Connecting Equipment
The Turntide enclosure ships with a preconfigured 5 port switch for IP connections. By default, LAN A is configured for a static IP address of 192.168.1.100 and LAN B is configured for DHCP. Either can be used to connect to the Hub 7. -
Page 13: Wiring
RS-485 networks must be run as a daisy chain between equipment. Star and Spoke connections are not allowed and can cause network communication issues. The Turntide hub can be positioned at any point along the network though it is highly recommended the hub be placed at the physical end of line for best network performance. -
Page 14: Usb Network
USB devices can be plugged directly into the available USB ports on the optional 7 port USB Hub expander. When using the Turntide enclosure, the HUB 7 can support up to 4 USB devices. IF additional USB devices are needed they should be plugged into the optional 7 port USB Hub available from Turntide. -
Page 15: Installing Turntide Vrf Adapter
Turntide Hub using a USB A-B cable. Up to 4 Turntide VRF Adapters can be connected to a single hub. Customer’ s can increase the number of VRF adapters per HUB 7 to a total of 7 using the 7 port USB Hub expander option available from Turntide. -
Page 16: Initial Configuration (Quick Start Guide)
Mask: 255.255.255.0 • Router/Default Gateway: 192.168.1.1 6.2. Logging In Using a web browser on the computer, log into the Turntide Hub (https://192.168.1.100:5000) with the default admin credentials. If prompted to accept the security certificate select Advanced > Go to Website ©... -
Page 17: Initial Configuration / Ip Setup
2. Select IP interface (IP1 primary interface) 3. Disable DHCP and configure the fields with the assigned IP address 4. Select Save Restart Now to complete the setup © Turntide Technologies. Confidential. All Rights Reserved. DOCT00369-082321 Last Modified: 2023-03-09... -
Page 18: Confirming Cloud Connection
If you are able to access the Hub UI login page but unable to login, you may be using the wrong username & password. The Hub UI does not use the same user login as issues for the Turntide web and mobile application. If you do not know the Hub UI login, talk to your Turntide account manager. - Page 19 One end must be plugged into your computer and the other end either directly into the IP 1 ethernet port on the Turntide Hub or into a network switch that is also connected to IP1 on the Turntide Hub. Check that all ethernet cables are properly plugged in and the cables are not faulty.
- Page 20 • Ethernet cable connected to IP1 on the Turntide hub or to a switch that is also connected to IP1 on the Hub Ethernet is connected to the correct building network switch and port. This can be confirmed with the IT •...
- Page 21 For changes in the Hub to reflect in the Application the hub must be synced to the Cloud. From the Ops page <app. turntide.com/ops> selected Action --> Reload. Wait a few minutes and then refresh the browser you are viewing the web Application from.
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Page 22: Vrv Discovery Issues
Make sure the port you are using for DNET discovery is active. In the Hub UI check in Network --> Interface. Active ports are denoted with a green circle. Turntide VRF Adapters will be connected to USB ports, generally usb1.1 - usb1.7, corresponding to ports 1-7 on the USB expander. - Page 23 If the same devices are not appearing on repeated attempts to discover them, check the physical VRV unit. Ensure the VRV device is powered and the F1F2 network cables are well terminated. © Turntide Technologies. Confidential. All Rights Reserved. DOCT00369-082321 Last Modified: 2023-03-09...
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Page 24: Bacnet Discovery Issues
Every BACnet device on the same MSTP network must be communicating at the same baud rate (speed). A common default baud is 38.4k but this is usually configurable at the device. The Baud rate for the Turntide Hub can be configured individually for each serial bus port under its configurations in Network -->...
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