Summary of Contents for VoiceTrak AVM VER 6 Series
- Page 1 Voice Connection AVM VER 6.xx Installation and Maintenance Manual VoiceTrak LLC 5089 C Bristol Industrial Way Buford, GA 30518 770-945-1776 www.voicetrakvm.com...
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Page 2: Table Of Contents
contents Introduction Welcome to Voice Connection!....................1 Automated Attendant Features ....................1 Voice Mail Features........................2 FAX on Demand........................3 V-Tree Structures........................3 Hardware Installation (Rhetorex Voice Board) Overview ........................... 4 Board Installation........................4 Assigning Port Addresses.................... 4 Changing Jumpers ....................... 5 Installing the Board in the Computer................ - Page 3 Night Answering Position ..................17 Integration with the Telephone System ................... 17 Signaling Information....................17 Programming the Sprint PROTEGE’ Telephone System ............18 Setting up a Voice Mail Group.................. 18 Call Handling Settings....................18 Identifying the Extensions..................18 C.O. Line Handling ....................18 Using Voice Connection as a Recorded Announcement Device for UCD Groups ...
- Page 4 Adding Extensions ....................51 Deleting Extensions....................52 Editing Extensions..................... 52 Recording System Greetings Setting Up Interview Mailboxes ....................55 Recording Greetings and Questions ................55 Sample Greetings........................56 Menu Mailbox ......................56 Transfer Mailbox....................... 56 User Mailbox......................56 Assigning Main System Greetings Mailbox Selection........................
- Page 5 Creating Fax Mailboxes for documents copied from a Floppy Disk......76 Sending Fax Documents ......................77 Example one ......................77 Example two......................77 Running Accucall Generating the RING Tone ..................80 Generating the BUSY Tone..................81 Generating the Reorder (Fast Busy) Tone ..............81 Adding the Tones to the Filter Table.................
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Page 6: Introduction
Introduction Welcome to Voice Connection! Voice Connection is a full-featured automated attendant/voice mail system designed to provide reliable service for small to medium-size businesses. The system utilizes state-of-the-art voice processing technology and is expandable. Database configuration is a snap! Not only does Voice Connection run in an easy-to-use graphical interface to make system set-up fast, but it comes equipped with comprehensive, easy to follow documentation, not to mention quick and friendly customer support. -
Page 7: Voice Mail Features
name of the person they are trying to reach. Once entered, Voice Connection will play back the name and extension number of all matches. Separate Greetings by Port: Each port in the Voice Connection System may be programmed to play a different greeting, allowing one system to be used by multiple companies or departments. -
Page 8: Fax On Demand
Multiple Contacts per Call: Users are given the option of dialing another extension or mailbox after retrieving or leaving messages, allowing them to conduct all of their business in the system with just one telephone call. New / Saved Messages: Messages stored in the mailbox are automatically classified as new or saved. -
Page 9: Hardware Installation (Rhetorex Voice Board)
Hardware Installation (Rhetorex Voice Board) Overview If you have purchased a turnkey Your Voice Connection System has been shipped with a voice board manufactured system, no hardware installation is by Rhetorex, Inc. The voice board acts as the interface between the telephone lines necessary. -
Page 10: Changing Jumpers
Changing Jumpers Referring to the figure below, locate the address jumpers on the voice board. Refer to the above figures to correctly configure the jumpers for each board. Connect the pins vertically with a jumper as shown. Installing the Board in the Computer Before installing the voice board in the computer make sure that the power is turned off and that the power cord has been unplugged from the back of the computer. -
Page 11: Software Installation
the connection, DO NOT TURN THE POWER ON. If necessary, remove the card and re-seat it before continuing. 5. Replace the cover, the screws and all cords. Note: When additional boards are added you MUST set the jumpers on the new board and add the address to the configure file. -
Page 12: Memory Management
Memory Management If you have purchased a turnkey system the memory management software has been installed and configured for your system. You do not need to make ANY changes in this configuration. If you are purchasing a kit, you must have a 486 or better computer (IBM- compatible), a minimum of four (4) megabytes of RAM plus one (1) additional megabyte for each additional port (i.e., an eight port system would need a minimum of eight megabytes), and a hard drive with a minimum of 250 megabytes of free... -
Page 13: About The Use Of Other Utilities
MAKE SURE THAT THIS LINE CONTAINS THE PARAMETERS X=D000-DFFF IF THIS PARAMETER IS NOT LISTED, THEN USE THE DOS EDITOR TO ENTER IT. IF THIS LINE CONTAINS THE WORD "HIGHSCAN" THEN USE THE DOS EDITOR TO DELETE THIS WORD. 8. Save the changes and exit the DOS editor. 9. -
Page 14: Configuring The Voice Board Software
Configuring the Voice Board Software The Rhetorex voice board supplied with Voice Connection accesses a configuration file that defines the port addresses and initialization parameters for all of the boards in the system. This file is automatically installed during the software installation, contains default settings and has been programmed for one voice board. -
Page 15: Functions
SYMBOLS Displays system resource allocation parameters and channel initialization. MEMORY Displays memory allocation assignments. FILE Displays PCPM tone and filter table assignments. PORTS Displays the Rhetorex board port assignments. Functions A summary of the Main Menu functions is presented below. The sections that follow present each function in detail. -
Page 16: Memory
Memory The Rhetorex device driver requires a block of memory in which to build a disk buffer pool. The memory is normally assigned when the driver is loaded. This function allows you to edit the disk buffer memory pool assignment. The disk buffer pool should be allocated from EMS memory. -
Page 17: Symbols
Assigning a tone and filter table file name creates entries in the CONFIG file for the symbols TONETABLE= and FILTERTABLE=. Symbols The SYMBOLS function allows you to assign system resource allocation parameters and channel initialization defaults. Resource Allocation The Rhetorex device driver (RHETDRV.EXE) requires five resources from the host system: 1. -
Page 18: Automatic Gain Control
Automatic Gain Control By default, Automatic Gain Control (AGC) is applied to the incoming audio signal. If you do not want the incoming signal amplified by the Rhetorex device driver, position the cursor on the display line that reads. The default AGC state is ENABLED Press the spacebar to toggle the state to DISABLED. -
Page 19: Default Outdial Mode
louder or quieter than the original signal. The playback level is encoded by a number between -8 and 8 where 0 is the normal level, -8 is the quietest level and 8 is the loudest level. The default is 0. To change the default playback gain, position the cursor on the display line that reads: The default playback gain setting is 0... -
Page 20: Default Dropouts
Default Dropouts DROPOUTS provides a maximum threshold for lost cadences. During call monitoring, voice appears as a number of short cadence dropouts (silence intervals) on the energy detectors. If more than DROPOUTS number of lost cadence interval are detected, the call is presumed answered. The default value for DROPOUTS is six (6).
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