Do you have a question about the Serrano and is the answer not in the manual?
Questions and answers
Rob Mathews
May 1, 2025
can't open sim tray
1 comments:
Mr. Anderson
May 16, 2025
To open the SIM tray on a Hotpepper Serrano, follow these steps:
1. Power off the phone. 2. Open the battery cover. 3. Insert your Nano SIM card into the SIM card slot.
Note: If the SIM card is preinstalled, these steps are for reference only.
This answer is automatically generated
Brad Derouen
June 4, 2025
I can hear caller on my phone but they cannot her me
AaliyahMelanie Sartin
February 3, 2025
i need to do a full evaluation on line
1-336-781-5400
i got the phone in oct-2024 it was signed for in 06-2024
it has model number HPPL63A
it has functions of battery damage and remote acess scam harrassment and remote calls.
Table of Contents Introduction..............................5 About the User Guide ..........................5 Descriptions in the User Guide ....................... 5 Set Up Your Phone ............................5 Parts and Functions ..........................5 Battery Use .............................. 6 Charge the Battery .......................... 6 SIM Card ..............................7 SD Card ..............................
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Home Screen Basics ..........................28 Home Screen Layout ........................28 Extended Home Screens ....................... 29 Status Bar and Notification Panel ......................30 Status Bar ............................30 Notification Panel ........................... 32 Customize the Home Screen ........................ 32 Phone Calls ..............................33 Place and Answer Calls ........................
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Enable the Bluetooth Feature ......................59 Pair Bluetooth Devices ........................60 Connect to a Paired Bluetooth Device ..................61 Send Information Using Bluetooth....................62 Receive Information via Bluetooth ....................63 Productivity ..............................64 Calendar ..............................64 Add an Event to the Calendar ....................... 64 View Calendar Events ........................
Introduction About the User Guide Thank you for purchasing your new Hot Pepper Serrano. The following topics explain how best to use this guide to get the most out of your phone. Descriptions in the User Guide Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless otherwise noted, instructions begin from the phone's home screen, which is displayed by pressing Some operation descriptions may be simplified .
Displays all the information needed to operate your phone, such as the Display call status, and the date and time. Also provides one-tap access to all of your features and applications. Rear Camera Lets you take pictures and videos. Power key Lets you turn the phone on or off or turn the screen on or off.
3. Plug the AC adapter into an electrical outlet. After charging, disconnect the phone from the charger. Unplug the AC adapter from the outlet, and remove the USB cable from the phone and the AC adapter. Charge Using a PC Connection Before using a PC connection to charge your phone, ensure that the computer is turned on.
Note: If your phone’s SIM card is preinstalled. These instructions are for reference only. Open the battery cover ,then insert your NANO SIM card at SIM location. SD Card Your phone supports the use of an optional SD card (not included) to expand its storage capacity. Some cards may not operate properly with your phone.SD card location as above picture.
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Tap Menu > Storage settings. 4. Tap Format or Format as internal, and then tap FORMAT SD CARD to confirm.
All data on the SD card is erased, and the card is formatted for use on your phone. Turn Your Phone On and Off The instructions below explain how to turn your phone on and off. Turn Your Phone On ■...
2. Tap Power off to turn the phone off. Your phone will power off. Your screen remains blank while your phone is off (unless the battery is charging). Use the Touchscreen Your phone’s touchscreen lets you control actions through a variety of touch gestures. When you want to type using the onscreen keyboard, select items onscreen such as application and settings icons, or press onscreen buttons, simply tap or touch them with your finger.
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Drag To drag, press and hold your finger with some pressure before you start to move your finger. While dragging, do not release your finger until you have reached the target position. Double-tap Double tap on an image to zoom in. Double tap again to return. Pinch and Spread “Pinch”...
Complete the Setup Screens The setup screens help you set up certain features and preferences on your phone. Once your phone has been turned on, you will see a Welcome message. You can then complete the setup process. Note: You may be able to complete the setup screens before your phone has been activated on your account.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps from Google Play, you must link your phone to a Google Account. Basic Operations The following topics outline basic features and operations of your phone. Basics The following topics offer an overview of your phone’s basic operations.
■ Tap Recent Apps to view a list of recently used applications . Phone Settings Menu You can customize your phone’s settings and options through the Settings menu. ■ From home, swipe up and tap Settings – or – Pull down the status bar and tap Settings For more information, see Basic Settings.
Portrait and Landscape Screen Orientation The default orientation for your phone’s screen is portrait (vertical), but many apps will change to landscape orientation (widescreen) when you rotate the phone sideways. Note: Not all screens will adjust for landscape orientation. Turn Auto-rotate Screen On or Off 1.
Launch Applications All installed apps can be accessed and launched from the apps list. 1. From home, swipe up. The apps list opens. 2. Tap and app icon to launch the corresponding application. The application opens. Apps List The apps list expands to include any apps you download and install on your phone. The following table outlines the primary apps that have been preinstalled on your phone.
Chrome Access both mobile and traditional websites on the go. Photos View pictures and watch videos. Browse, shop, and play back songs purchased from Google Play as well as Play Music songs you have loaded from your own music library. Settings Access your phone's basic settings menu.
2. Tap About phone. You will see the number listed under Phone number. Airplane Mode Airplane mode turns off all functions that emit or receive signals, while leaving your phone on so you can use apps that don’t require a signal or data. To turn on airplane mode: Pull down the status bar.
Your phone is now in airplane mode. You will see the airplane mode icon in the status bar. To turn off airplane mode: Pull down the status bar. 2. Tap Airplane mode Your phone’s wireless connection features are now restored . Enter Text You can type on your phone using one of the available touchscreen keyboards or Google voice typing.
Google Voice Typing Google Voice typing uses Google voice recognition to convert speech to text. Tips for Editing Text Your phone gives you many options to make entering text easier, including copying, cutting, and pasting text, using voice-to-text input, customizing the user dictionary, using predictive text, and more. Next-word suggestions 1.
Tap Google and then tap Create account. 3. Follow the prompts to set up your account. Tap Next to proceed between steps, which may include: Enter your First name and Last name. Enter your birthday and gender. Pick a Gmail address or create your own. Create a password.
2. Tap Google, and then tap Email or phone. Enter your Gmail address and password, and then tap Next. 4. Tap I agree. You are signed in to your Google Account, and your phone will synchronize the selected items. Google Play Store Google Play™...
Find and Install an App When you install apps from Google Play app and use them on your phone, they may require access to your personal information (such as your location, contact data, and more) or access to certain functions or settings of your phone.
Uninstall an App You can uninstall any app that you have downloaded and installed from Google Play. From home, swipe up and tap Play Store Tap Menu > My apps & games. 3. Tap the app you want to uninstall, and then tap Uninstall > OK. The app is uninstalled and removed from your phone.
Lock and Unlock Your Screen Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock it when you need it. Turn the Screen Off When Not in Use ■...
Software Update Cautions During update: The phone cannot be used until the software update is complete. It may take time to update your phone’s software. Signal during update: Update your phone where signal reception is good, and do not change location during the update process.
Update Your Phone’s Software Once you have backed up all your data, use the Check for update option to update your phone’s software. From home, swipe up and tap Settings > System > Advanced > System Updates. 2. Tap System Updates > Check for update. You may be required to power your phone off and back on to complete the software upgrade.
Item Description The status bar displays icons to notify you of your phone’s status (on the right Status bar side) and notifications (on the left side). The notification area of the status bar (on the left) displays notifications for Notification area incoming messages, missed calls, application updates, and more.
While on an extended screen, tap Home to return to the main home screen. Status Bar and Notification Panel Your phone’s status and notifications are available at a glance at the top of the screen. Status Bar The status bar at the top of the home screen provides phone and service status information on the right side and notification alerts on the left.
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Network (full signal) Network (roaming) 4G LTE data service 3G data service Airplane mode Sync active Alarm set Battery (charging) Battery (full charge) Main Notification Icons Icon Notification Missed call New voicemail New Gmail New text or MMS message New Hangout message Alarm Warning Note: Additional notification icons may appear.
Notification Panel Your phone’s notifications appear at the left side of the status bar, and you can access the full notification panel by pulling down the status bar. From there, you can check notifications, download updates, open messages apps, use the quick settings menu, and more. Open the Notification Panel ■...
The following set of topics will cover your phone’s ability to help you make connections, from phone calls and maintaining contacts, to text messages, email, Internet, and international services. Phone Calls The following topics outline the use of your device’s phone app to place and receive calls, use voicemail, and more.
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As you enter digits, Smart Dial searches for contacts that match. If you see the number you want to dial, tap it to place the call immediately without entering the rest of the number. 3. Tap to call the number. The phone dials the number.
Troubleshooting Question: Call does not connect. Answer 1: Was the number dialed using the area code? If not, try dialing using the full 10-digit number including the area code. Answer 2: Are you in an area with poor wireless coverage? Try calling again from another area. Call Emergency Numbers You can place calls to 9- 1- 1 even if the phone’s screen is locked or your account is restricted.
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is not stored in People, only the default caller ID icon and phone number appear on the Incoming call screen. Note: If your phone is turned off, all calls automatically go to voicemail. Answer an Incoming Call 1. When a call arrives, slide up to answer it.
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Mute the Ringing Sound To mute the ringer without rejecting the call, you can do either of the following: ● Press the Volume key. ● Press the Power/Lock key. Reject an Incoming Call ■ When a call arrives, slide down to reject it. Reject a Call and Send a Text Message You can reject an incoming call and automatically send a text message to the caller .
The ringtone or vibration will stop and you will see a list of preset text messages. Tap one of the messages to send it to the caller. The selected message will be delivered to the caller. You can edit the reject messages through the Call settings menu. From the phone app, tap Menu >...
Place a Call from Contacts You can place phone calls directly from entries in your Contacts list. From home, tap Phone to display the phone app. 2. Tap Contacts to display the Contacts list. The contacts list appears. 3. Tap a contact. 4.
Call from Call Log The call log list lets you quickly place calls to recent incoming, outgoing, or missed numbers. From home, tap Phone to display the phone app. Tap Log to display the call log list. The call log list appears. Tap the contact photo to display the call details.
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Quick responses Create or edit quick responses. Set SIP calling accounts, fixed dialing numbers, video calling, CDMA Calls call settings, etc. Blocked numbers Add blocked numbers. Voicemail Set voicemail notifications, service carrier and voicemail number. Accessibility Change TTY mode, enable or disable hearing aids. View build version, open source licenses, privacy policy and terms of About service.
Contacts The Contacts application lets you store and manage contacts from a variety of sources, including contacts you enter and save directly in your phone as well as contacts synchronized with your Google Account, your PC, compatible email programs (including Exchange Server), and your Facebook friends.
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The Add Contact screen appears. If you have multiple account types associated with your phone, select a contact type. Select Google if you want to save contacts to your Google Account; these will be synced automatically with your Google Account online. Select Device as the sync account if you want your contacts on your phone only;...
3. To add the number to an existing contact, tap the existing contact name. To add a new contact, tap Create new contact. For an existing contact, tap the contact name and select a number type for the new number. For a new contact, enter the name and any additional information.
The contact’s detailed listing appears. Contacts Screen Layout The following illustration show’s your Contacts app layout and describes the various features. Item Description Tap to show contact’s details. Contact Tap to show thumbnail of contact entry. Tap an icon to place a call, send a message, Image etc.
The contact’s detailed listing appears. 3. Tap Edit Tap any field you want to change or add. SeeAdd a Contact. Add or edit the information, and then tap Save. Your changes are saved to the contact entry. Note: To select a type (label) for a phone number, email address, or postal address (such as Mobile, Home, Work, etc.), tap the type to the right of the field.
4. Tap Delete. The contact is deleted. Share a Contact You can quickly share contacts using Bluetooth, Gmail, or text messages. From home, swipe up and tap Contacts You will see the Contacts list. 2. Tap a contact to display it, and then tap Menu > Share. You will see the Share contact via menu.
Gmail to send the information as a Gmail attachment. Address the message, add a subject and a message, and then tap Send. SeeCreate and Send a Gmail Messagefor details. Messages to send the information in a text message. Select a contact or enter a wireless phone number or email address, enter any additional information, and then tap Send.
You will see the Contacts list. 2. Tap Menu > Settings > Export. You will see the Export contacts menu. 3. Tap Export to .vcf file, Share all contacts or SIM card. Follow the onscreen instructions to complete the export. The contacts are exported and saved.
Enter phone numbers directly in the Enter recipient field. As you enter information, any matching phone numbers from your contacts list are displayed. Tap a match to enter that number or address directly. Scroll down to select the contacts to whom you want to send the message. You can also select contact groups as recipients.
Tap Send to send the MMS message. Save and Resume a Draft Message While composing a text or multimedia message, tap Back to automatically save your message as a draft. To resume composing the message: From home, tap Messages 2. On the Messages screen, tap the message to resume editing it. When you finish editing the message, tap Send New Messages Notification Depending on your notification settings, the phone will play a ringtone, vibrate, or display the message...
Manage Message Conversations Text and multimedia messages that are sent to and received from a contact (or a number) are grouped into conversations or message threads in the Messages screen. Text or MMS conversations let you see exchanged messages (similar to a chat program) with a contact on the screen. Read a Text Message ■...
3. Tap Menu > Delete. 4. Tap Delete to confirm. Delete a Single Message 1. While viewing a conversation, tap and hold the message that you want to delete. Tap Delete on the options menu. When prompted to confirm, tap Delete. View Contact Information from a Message When you have received a message from someone in your stored contacts, you can tap the contact’s picture or icon in the conversation to open a menu of options.
● SIM card messages: View messages stored in the SIM card. ● Phone number: Check your phone number. Transfer Files between Your Phone and a Computer You can use the supplied USB cable to connect your phone directly to your computer and transfer music, pictures, and other content files.
Insert the smaller end of the cable to the charger/accessory jack at the bottom of the phone. Insert the USB end of the cable into an available USB port on your computer. You may need to remove the USB cable from the charging head to access it. Pull down the status bar to display the notification panel.
3. Tap the Wi-Fi slider to turn Wi-Fi on Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks. To disable Wi-Fi, tap the slider again 4. Tap a Wi-Fi network to connect, enter the password (if it’s not an open network), and then tap Connect.
After disconnecting from an access point, you may need to re-enter the password to reconnect. Wi-Fi Direct Use Wi-Fi Direct to connect directly to other Wi-Fi Direct devices simply via Wi-Fi, without an access point or via the Internet. 1. From home, swipe up and tap Settings 2.
The Tethering & Mobile Hotspot window opens. Tap the slider to turn Mobile Hotspot, USB tethering or Bluetooth tethering on Hotspot is enabled. To disable hotspot or tethering, tap the slider again Tethering is turned on, and your phone’s Internet connection can be shared with a connected device.
handhelds, computers, printers, and wireless phones. The Bluetooth communication range is usually approximately 30 feet. Your phone supports Bluetooth 4.2. Bluetooth Hints Question: Can’t use Bluetooth? Answer: Is your phone in airplane mode? Bluetooth is unavailable in airplane mode. Bluetooth Function Cautions Information may not appear correctly on connected devices depending on the transferred data.
3. Tap the slider to turn Bluetooth on Bluetooth is enabled. To disable Bluetooth, tap the slider again Tip: You can also turn Bluetooth on or off with the toggle menu in the notification panel. Pull down the status bar to display the notification panel and then tap Bluetooth to turn Bluetooth on or off. Note: Turn off Bluetooth when not in use to conserve battery power, or in places where using a wireless phone is prohibited, such as aboard an aircraft and in hospitals.
Methods to accept a Bluetooth connection differ depending on the devices used. Unpairing from a Paired Device From the Bluetooth settings menu, tap Settings next to the paired device you wish to unpair. 2. Tap Forget. The device is unpaired from your phone. To make another connection with the device, you will need to pair again.
Send Information Using Bluetooth You can use Bluetooth to transfer information between your phone and another Bluetooth-enabled device such as a phone or notebook computer. Types of Data You Can Send via Bluetooth You can send the following types of information, depending on the device you are sending to: ●...
3. Tap Menu > Share > Bluetooth. 4. Tap a paired device to receive the data. The contact information is sent. If you see a message to confirm, follow the onscreen instructions. Receive Information via Bluetooth Your phone is capable of receiving a wide variety of file types with Bluetooth, including pictures, music tracks, and documents such as PDFs.
Productivity Use your phone to stay ahead of the game with calendar, navigation, alarm, office, and more productivity apps. Calendar Use Calendar to create and manage events, meetings, and appointments. Your Calendar helps organize your time and reminds you of important events. Depending on your synchronization settings, phone’s Calendar stays in sync with your Calendar on the Web, Exchange ActiveSync your calendar, Google Calendar, and Outlook calendar.
The add event window opens. Enter an event title, start date/time, end date/time, etc., and then tap Save. The event is added to your calendar. Selecting a Calendar ● If you have more than one calendar, select a calendar in which to add events: Select My Calendar to create an event that will appear only on your phone.
The event details appear. In event details, tap to edit the event. In event details, tap Menu > Delete and follow the prompts. Navigation Apps Your phone offers a number of location-based navigation programs to help you figure out where you are and get you where you’re going.
If prompted, follow the onscreen instructions to accept terms of use. 2. Tap Search here. 3. Enter an address, city, facility name, etc., and then tap a candidate in the results list. A map of the specified location opens. Google Maps Operations ●...
2. Type your search keywords and tap Search Search results appear. To search by voice, tap in the search bar and speak your search terms. Calculator Your phone’s convenient built-in calculator lets you perform basic mathematical equations. From home, swipe up and tap Calculator The calculator app launches.
From home, swipe up and tap Clock The Clock appears. 2. Tap Menu > Settings > Change date & time. 3. Tap the slider next to Automatic date and time, and then set the date and time as desired. The date and time will reflect your new settings. Set Alarms Set multiple alarms using your phone’s Clock app.
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From home, swipe up and tap Clock The Clock appears. 2. Tap the Alarm tab and then tap Create alarm 3. Set the time and tap OK. Set the alarm options, including repeat pattern, alarm tone and add label. The alarm is set. Phone at Alarm Time ●...
● Stopping an alarm: When the alarm sounds, swipe right to dismiss it. Additional Clock Features Your phone’s clock app provides additional useful features including world clock, stopwatch, and timer functions. All features are available from the clock app display. ■...
Tap Add City and select a city. Repeat to add multiple cities. Timer The timer provides a countdown timer for up to 99 hours, 99 minutes, and 99 seconds. From the clock app, tap Timer 2. Use the keypad to set the length of the timer. 3.
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Network & internet Enable and set Wi-Fi, mobile, data usage and hotspot options. Connected devices Enable Bluetooth, printing and USB connections. Apps & notifications View default apps and set permissions . Monitor your phone’s battery usage. Battery Display Set wallpaper, brightness, etc. Sound Set ringtone, operation tones, etc.
Tip: You can also access settings from the notification panel. Pull down the status bar and tap Settings Wi-Fi Settings The Wi-Fi settings menu lets you turn Wi-Fi on or off, set up and connect to available Wi-Fi networks, and configure advanced Wi-Fi options. For more information about Wi-Fi settings, seeWi-Fi.
1. From home, swipe up and tap Settings Tap Network & internet > Data usage. The data usage window opens. Data Usage Settings Operations ● Enable Mobile Data: In Data usage window, tap the slider for Mobile data to enable the service. If a confirmation appears, follow the onscreen instructions.
2. Tap Network & internet > Tethering & Mobile Hotspot. The tethering & Mobile Hotspot window opens. Tap the slider to turn Mobile Hotspot, USB tethering or Bluetooth tethering on Mobile Hotspot or tethering is enabled. To disable Mobile Hotspot or tethering, tap the slider again Advanced Tethering &...
Bluetooth Settings Operations ● Enable Bluetooth: In Bluetooth settings, tap the slider to enable and to disable. ● Pair Bluetooth Devices: Make sure the other devices are set to be discovered. From Bluetooth settings, tap the device name in “Available devices” and follow the onscreen instructions. Depending on the device, you may be required to enter or accept a passkey.
3. Tap items to view details. Check your application settings condition and access additional options. Depending on the app and its location, you may be able to force the app closed, uninstall or disable the app, clear cache and data, and more. Battery Settings Monitor your phone’s battery usage through this settings menu.
Set whether to allow the screen to rotate the display with the phone Auto-rotate screen orientation, where applicable. Font size Set font size for display. Display size Make the items on your screen smaller or larger. Screen saver Set current screen saver and the start time. Ambient display Wake screen when you receive notifications.
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Do Not Disturb Enable Do Not Disturb to mute ringtones, notification sound, etc. Shortcut to prevent ringing Set shortcut to prevent ringing. Set your phone’s default ringtone. Phone ringtone Default notification sound Set a default tone for phone notifications. Default alarm sound Set a default tone for alarm.
Storage Settings The storage settings menu lets you manage internal storage on your phone and provides menu choices for an optional SD card (not included). 1. From home, swipe up and tap Settings 2. Tap Storage. Check or tap items. Review your storage settings.
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1. From home, swipe up and tap Settings 2. Tap Security > Screen lock. Use Swipe to Unlock the Screen ■ From the Screen lock type settings menu, tap Swipe to save the setting. The screen lock is set. Use a Screen Unlock Pattern From the Screen lock settings menu, tap Pattern.
Use a Screen Unlock Password From the Screen lock settings menu, tap Password. Enter a password, tap Next, and then enter your password again and tap OK to confirm it. The screen lock is set. If you fail to enter the correct password after five attempts, you will be prompted to wait for 30 seconds before you can try again.
An Add account window appears. Tap an account type and then follow the onscreen instructions to add the required account information, and then tap I agree. The account is added to the accounts list. Accessibility Settings The accessibility menu lets you enable and manage accessibility-related applications. Access Accessibility Settings 1.
About Phone Settings The about phone menu lets you access important phone information, and view legal and safety information. About Phone Overview The following About Phone items may be reviewed or set: About Phone Item Description Device name Check the device name. Phone number Check the phone number.
Select or view available options. Your phone information is displayed. Language and Input Settings Your phone’s language and input settings let you select a language for the phone’s menus and keyboards, select and configure keyboard settings, configure speech input settings, and set your phone’s mouse/trackpad options.
The Language and input settings menu opens. 3. Set options. The language and input settings are applied and saved. Language and Input Options Some of the language and input options are detailed below. ● Set the Display Language: From the Language and input settings menu, tap Language and then tap a language to assign it.
Set the time manually (only available when Automatic date and time Set time option is disabled). Automatic time zone Set the time zone automatically via the connected wireless network . Select time zone Set the time zone manually (only when Automatic time zone is disabled) . Automatic 24-hour format Use locale default format.
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Reset Options Overview The following options are available in the Reset options menu: Reset Options Description Reset Wi-Fi, mobile & Reset all network settings, including Wi-Fi, mobile data and Bluetooth. Bluetooth Reset all preferences for disabled apps, disabled app notifications, Reset app preferences default applications for actions, background data restrictions for apps, and any permission restrictions .
If you’re performing Erase all data (factory reset), follow the prompts to confirm the data removal. The phone will erase all data and reboot. FCC Notice and Cautions This device and its accessories comply with Part 15 of FCC Rules. Operation is subject to the following conditions: (1) This device and its accessories may not cause harmful interference.
The SAR is a measure of the rate of absorption of RF energy by the human body expressed in units of watts per kilogram (W/kg). The FCC requires wireless phones to comply with a safety limit of 1.6 watts per kilogram (1.6 W/kg). The FCC exposure limit incorporates a substantial margin of safety to give additional protection to the public and to account for any variations in measurements.
● M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than mobile devices that are not labelled. M4 is the better/higher of the two ratings. ● T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to work better with a hearing device’s telecoil (“T Switch”...
Need help?
Do you have a question about the Serrano and is the answer not in the manual?
Questions and answers
can't open sim tray
To open the SIM tray on a Hotpepper Serrano, follow these steps:
1. Power off the phone.
2. Open the battery cover.
3. Insert your Nano SIM card into the SIM card slot.
Note: If the SIM card is preinstalled, these steps are for reference only.
This answer is automatically generated
I can hear caller on my phone but they cannot her me
i need to do a full evaluation on line 1-336-781-5400 i got the phone in oct-2024 it was signed for in 06-2024 it has model number HPPL63A it has functions of battery damage and remote acess scam harrassment and remote calls.