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Summary of Contents for aleen VME Office
- Page 1 VME Office Installation and Programming Manual Version 1 Release 1.2 December 2002 Proprietary...
- Page 2 2002 Aleen Technologies. All rights reserved. The information disclosed herein is proprietary to Aleen Technologies and may not be sold, transferred or copied without the written consent of Aleen Technologies. The information contained in this document is subject to change without notice.
- Page 3 Publication History Date Version Release 07/2002 12/2002 1.2.2 VME Office Installation and Programming Manual, Version 1...
- Page 4 This page is intentionally blank. VME Office Installation and Programming Manual, Version 1...
- Page 5 2.3.2 PBX Selection..................... 2-6 2.3.3 Configuring the VUP Toolbars................2-7 2.3.4 Setting the Location of the VME Office Files............2-8 VUP Programming ..................3-1 Quick Installation Using the Installation Wizard............... 3-1 System Programming ...................... 3-2 3.2.1 Setting the PBX Parameters ................3-2 3.2.2...
- Page 6 Contents 4.2.3 Transferring Configuration Data between VME Office Units......4-6 4.2.4 Transferring Script Messages between VME Office Units ........ 4-7 4.2.5 Resetting the VME Office ................... 4-9 Monitoring and Problem Solving..................4-9 4.3.1 LCD Messages ....................4-9 4.3.2 Line Monitor...................... 4-10 4.3.3...
- Page 7 Figure 2-1: RS-232 Cable Electrical Diagram ..................2-1 Figure 2-2: VME Office Wall Installation....................2-2 Figure 2-3 : Expanding the VME Office to Eight Ports ................. 2-4 Figure 2-4: VUP's Main Screen ......................2-5 Figure 2-5: PBX Selection List ......................2-6 Figure 2-6: Toolbar Configuration Tab ....................
- Page 8 Table 6-1: VME Office Programming Cross-reference List..............6-2 Table 6-2: PBX Commands for DTMF Programming................6-3 Table 6-3: VME Office System Commands for DTMF Programming ..........6-8 Table 6-4: In-band DTMF Commands for DTMF Programming ............6-10 Table 6-5: AA Script Commands for DTMF Programming..............6-13 Table 6-6: AA Scheduling Commands for DTMF Programming ............
- Page 9 Observe the following safety precautions at all times. WARNINGS Do not connect power to VME Office before placing it in its permanent location. The unit is powered by a 9 V DC power supply. Remove the power connector before opening the unit.
- Page 10 You can assign the same number to a mailbox and to a group of mailboxes. In this case, the message is sent to the mailbox. Please notice that the VME Office unit is off-line during information transfer to or from a VUP PC.
- Page 11 Introduction Manual Audience and Contents The VME Office Installation and Programming Manual is intended for system Installers and Administrators responsible for the installation, setup and programming of the VME Office . NOTE Please read this manual before installation, programming and operation.
- Page 12 Automated Attendant (AA), Voice Mail (VM) and administrative features incorporated in PC-based systems. The VME Office is available in 4 ports with 18 hours of memory or in 8 ports with 36 hours or memory, provides 500 mailboxes and integrates with most types of PBX systems via analog ports or by using SMDI protocol.
- Page 13 Its main features are: Feature Description The VME Office plays a pre-recorded greeting to callers. The Opening Greeting opening greeting usually includes the organization’s name and instructions on how to reach an extension, department or Operator, how to switch to different languages, how to leave a message and how to access a directory.
- Page 14 • Non-Supervised − the VME Office transfers the call immediately without verifying the status of the extension. • Supervised − the VME Office checks for a Busy or No Answer signal before transferring the call to the extension. • Semi-Supervised − the VME Office only checks for a Busy signal before transferring the call to an extension.
- Page 15 Operator or to another extension. • Date and Time Stamp – the Administrator can program the VME Office to indicate the start of a message and the date and time each message was recorded. • Message Deletion – messages are deleted either manually...
- Page 16 The main administrative features of the VME Office system are: Feature Description Configuration The basic VME Office unit is available with four ports and eighteen hours of recording time. VME Office Installation and Programming Manual, Version 1...
- Page 17 DTMF and system codes through the RS-232 cable or modem connection. Modem The VME Office unit is equipped with a built in V.32 bis modem, operating at 14.4 Kbps with fallback rates of 12, 9.6, Support and 4.8 Kbps.
- Page 18 "supervisor mailbox". Alarm PBX Selection The VME Office can be easily configured for operation with specific PBX’s using the PBX selection option in the VUP. This option supplies a list of PBXs with default integration parameters.
- Page 19 1.3.2 Physical Description The VME Office unit comes in a 422 x 43 x 165 mm metal case suitable for mounting in a standard 19" communication rack or on a wall. All VME Office connection and display components are located on the unit's front panel as shown in Figure 1-3.
- Page 20 Call transfer modes: non-supervised, supervised, semi- supervised Multi-lingual option Answering on first ring Script menus Transfer call to specific Operator Transfer call to extension, mailbox, group of mailboxes Dial a string Greeting per port Features VME Office Installation and Programming Manual, Version 1...
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