KEEPAD ResponseCard RF Faq

The following FAQs have been provided for your convenience. If you have additional
support questions, please feel free to contact Keepad Interactive Customer Support
on 1800 463 279 (within Australia) or +61 7 3440 8000 or visit www.keepad.com.
How do I use the ResponseCard RF?
1. Press (then release) the button that corresponds to the answer you wish to select.
2. A green light will confirm that your response has been received.
3. You can change your answer by keying in your new choice. (The system will only
count the last vote.)
Why does my ResponseCard flash orange instead of green?
Are you on the correct channel?
If your ResponseCard is on the wrong channel it will flash orange/yellow for 8 seconds. On the 9th
second it will turn red. The ResponseCard channel must match the channel that the Receiver is set to.
The default channel is 41; to reset your ResponseCard to channel 41, press Go 41 Go. When you
correctly program the ResponseCard, the light will turn green.
Is the polling is open on the Presenters' computer?
The response will only be received if there is a TurningPoint question open and the slide has been reset.
Is the input is set to Response Devices in TurningPoint?
If the input is set to Simulated Data or Keyboard Keys the response will not be accepted by
TurningPoint. Use the drop down menu next to Tools, on the TurningPoint toolbar, to change the
input to Response Devices.
How do I change the channel on the ResponseCard RF?
1. Press (then release) the GO button on your ResponseCard.
2. While the light is flashing red and green promptly enter the channel number.
3. The light should stay a steady orange colour.
4. Immediately press GO again.
5. Now the light should be a steady green colour.
EXAMPLE: If setting the ResponseCard to the default channel41 PRESS: GO 41 GO
Why is the light flashing green on the ResponseCard but the response is not being received by
TurningPoint?
Check if an invalid response has been entered on the ResponseCard. TurningPoint prevents you from
submitting an invalid response – Example: if you selected '5' to a question with just two possible
answers the response would not be accepted. Try responding again with a valid response.
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