iJetColor Pro User Manual

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User Guide

Version 3.8 Rev.3

Table of Contents

Summary of Contents for iJetColor Pro

Page 1 User Guide Version 3.8 Rev.3...
Page 2: Table Of Contents
Certificate and Compliance ........................3 Introduction ..............................3 General Information ..........................3 Specification and Application ........................4 Setting up the iJetColor Pro for printing ......................7 Unpacking and Physical setup ........................7 2.1.1 Mounting the touchscreen and connecting the cables for the screen: ...........7 Cabling (network and power supply) .......................8 Power On ................................9...
Page 3 Print head too close ..........................64 11.4 Residual ink smearing on substrate ....................... 65 11.4.1 The wiper roller ..........................65 11.4.2 The maintenance cap ........................65 11.5 Wipe print head before start of job ...................... 66 iJetColor Pro User Guide v3.8 Rev.3 Page | 2...
Page 4: Specification And General Information
In addition, anyone who is to operate, service, maintain, or repair the machine is under obligation to look for information in the instructions themselves. 1.3 General Information • Manufacturer The machine has been manufactured by: iJetColor Pro User Guide v3.8 Rev.3 Page | 3...
Page 5: Specification And Application
• Warning about foreseeable misuse The iJetColor Pro may not be used with inks not endorsed by Printware LLC. All inks purchased from Printware LLC or from official Printware LLC distributors worldwide are endorsed by Printware LLC.
Page 6 • Remote access for control and service • Easy setup, troubleshooting and servicing • Printer driver compatibility – 32/64-bit Windows XP, Vista, 7, 8, 10, • Supported Network protocol – Automatic (DHCP) or Manual TCP/IP settings iJetColor Pro User Guide v3.8 Rev.3 Page | 5...
Page 7 • Easy replaceable print engine for quick swap out. iJetColor Pro User Guide v3.8 Rev.3 Page | 6...
Page 8: Setting Up The Ijetcolor Pro For Printing
2.1 Unpacking and Physical setup The IJetColor Pro is packed in a wooden crate (dimensions: 74x59x158cm) and shipped strapped on top of a wooden pallet (total weight of the package including the crate is around 125kgs). After opening the wooden crate the machine must be lifted out from the crate.
Page 9: Cabling (Network And Power Supply)
Only the power supply cable is necessary for powering up the machine. The network cable is necessary for sending new print jobs to the IJetColor Pro and for remote support/software updates. NOTE: Ethernet cable is not included in the IJetColor Pro package iJetColor Pro User Guide v3.8 Rev.3...
Page 10: Power On
Turning the main power switch on starts up touch screen and print engine. 2. The machine is fully functional, when the IJetColor Pro tab is visible on the software and at right side status bar the ‘system state’ field is online and ‘media path state’ is ready.
Page 11 5. Remove the protective strip from the electrical contacts. While holding the printhead cartridge by the handle with one hand, grasp the pull tab with the other hand and, slowly and carefully, peel back the plastic strip covering the electrical contacts. iJetColor Pro User Guide v3.8 Rev.3 Page | 10...
Page 12 IMPORTANT: Do not throw away the printhead packaging. The white box has the serial number, part number and manufacturing date of the printhead. Also it is recommended to store printheads which are currently not installed in the original packaging. iJetColor Pro User Guide v3.8 Rev.3 Page | 11...
Page 13 1. Open cover lid on IJetColor Pro to gain access to the print engine. 2. Press Release Printhead button in IJetColor Pro -> Maintenance menu to open printhead latch: NOTE: The above warning label can be found on the printhead latch. Trying to open the blue plastic latch manually by the handle will most likely break the latch.
Page 14 4. Close printhead latch. iJetColor Pro User Guide v3.8 Rev.3 Page | 13...
Page 15 5. Press Install Printhead button in IJetColor Pro -> Maintenance menu to start priming up the printhead with ink. NOTE: When the system is primed up for the first time (first installation when there has not been any ink in the ink delivery system and the reservoir ink tanks), printhead priming only begins when reservoir ink tanks are filled up with ink.
Page 16: Sending, Starting, Selecting And Queuing Print Jobs
4 Sending, Starting, Selecting and Queuing Print Jobs 1. Print Jobs can be sent via the IJetColor Pro driver by default (see section 10 for driver features and installation) and/or via the iJetColor RIP software (optional). All jobs sent through the IJetColor Pro driver or the iJetColor RIP software are stored in Job Library menu (if feature is not disabled).
Page 17 (when auto switch to overview when printing option is enabled in HOME -> Settings -> User Preferences menu). Print queue is paused. Press Resume Print Queue button to start printing. Print job in progress in overview menu. iJetColor Pro User Guide v3.8 Rev.3 Page | 16...
Page 18: Pause, Resume Or Stop A Print Job
5 Pause, Resume or Stop a Print Job Pause, resume and stop of print job is done from the IJetColor Pro tab -> Overview menu. • Pause: Press the Pause/Resume button. Print state will change to “Paused” at status bar.
Page 19 Print Job resumed and IJetColor Pro is printing • Stop: Press the Stop/Clear Error button. Print state will change to “NA” and current print job is canceled and removed from print queue. Print job canceled, no job(s) loaded in print queue...
Page 20: Shutting Down The Ijetcolor Pro
6 Shutting Down the IJetColor Pro • Shut down procedure: 1. Go to HOME tab 2. Press ‘Shut down’ menu 3. Press the big red ‘Shutdown TrojanController’ button 4. Reconfirm by selecting ok. 5. Green information button is displayed about shutting down process, no need to press ok on that button 6.
Page 21: Driver Installation
Driver Installation and Features 7 Driver Installation • The IJetColor Pro driver can be found on the USB stick supplied with the IJetColor Pro package • Open IJetColor Pro Driver installer on user’s PC, run WinSetup.exe and choose ‘Install Printer Software’...
Page 22 NOTE: USB printing is not supported for the IJetColor Pro. • During the setup process, the installer will detect the IJetColor Pro printer(s) on the network. Select the desired IJetColor Pro and press ‘Next’ button to continue installation. iJetColor Pro User Guide v3.8 Rev.3...
Page 23 Depending on Local Network policy there might be occasions when the auto detection of the IJetColor Pro is not working. This case type the IP address of the IJetColor Pro manually. NOTE: Current IP address of the IJetColor Pro printer can be checked on the touch screen at HOME -> Settings… -> Network menu.
Page 24: Driver Features Ad Functions
The driver is compatible with Microsoft Windows XP, Vista, Win7, Win8, Win10 (both 32bit and 64bit versions) operating system versions. • The IJetColor Pro printer can print from any software which is able to print from Microsoft Windows environment. •...
Page 25 NOTE: PAUSING a stitched print job is only possible at the mid job maintenance interval (defined in IJetColor Pro -> Media Settings -> Advanced menu). The reason for this is because the stitch iJetColor Pro User Guide v3.8 Rev.3...
Page 26: Using Color Profiles
Therefore by default there are 5 color profiles available with installing the driver. These profiles work well with most of the media types. Default color profiles in IJetColor Pro driver iJetColor Pro User Guide v3.8 Rev.3 Page | 25...
Page 27: Software Features
Mid job maint. dist.: after how many linear Print State: shows if machine in printing • meters does the IJetColor Pro perform a Media Path State: status of media path mid-job maintenance. Value can be set at Ready – ready for printing IJetColor Pro ->...
Page 28: General Settings (Home Menu)
➢ Information from currently printed job, including: ▪ Preview image of the label which is being printed at the moment ▪ Label counter ▪ Name of print job in job library iJetColor Pro User Guide v3.8 Rev.3 Page | 27...
Page 29: Settings
Contact information • Service ID is a unique ID for each IJetColor Pro printer. Based on the service ID, Printware LLC support team can access to the Control via the internet from remote and provide support. • Actual software version number of the Control interface (GUI).
Page 30 Select ‘Use DHCP’ checkbox to acquire IP address for the IJetColor Pro printer from the local network. • Current IP address field displays the current IP address of the IJetColor Pro on the local network. • Uncheck ’Use DHCP’ checkbox when local network policy recommends using static IP address.
Page 31 Enabled: Enables paging with finger swipe and with scroll bar in Job Library. Disabled: Disables swiping and scroll bar in Job Library. • Decimal separator: User can define separator for displaying decimals in the user interface. iJetColor Pro User Guide v3.8 Rev.3 Page | 30...
Page 32 ➢ User Management button Save • By default user management is not enabled, every function of the IJetColor Pro printer is accessible without user authentication. • Once User Management is enabled (press save button to enable) authentication is required for accessing specific functions in the Control.
Page 33 • Default batch mode: NOTE: Batch mode means that the IJetColor Pro printer is waiting for a certain period of time and batches the print jobs sent during the batch mode timeout. Batched print jobs are merged into 1 print job and printed out at once. Batched print jobs show up as 1 print job in statistics.
Page 34: Statistics
When disabled there is no print head maintenance when the machine starts. • Shutdown maintenance: enabled/disabled When disabled there is no print head maintenance when the machine is shutting down. 8.2.3 Statistics ➢ Last Printed Jobs button: iJetColor Pro User Guide v3.8 Rev.3 Page | 33...
Page 35 Cost/label (ink + PH) calculation is the cost/1 label or page in the actual print job based on ink tank price and print head price given at HOME -> Settings -> Consumables menu. Print head cost is added. iJetColor Pro User Guide v3.8 Rev.3 Page | 34...
Page 36 NOTE: A printhead must print at least 1 page to be able to register the usage statistics. A freshly installed printhead that has not printed any pages at the certain IJetColor Pro printer is displayed as an empty record.
Page 37: View Statistics In Browser And Exporting Statistics To Csv File Format
IJetColor Pro. • Actual IP address of the IJetColor Pro printer can be set or acquired at HOME -> Settings -> Network menu (see section 11.2.2 for network settings) Current IP address displayed at HOME -> Settings -> Network menu NOTE: IP address on screenshot above is an example only.
Page 38: Shutdown
8.2.5 Shutdown • Shuts down the IJetColor Pro printer completely. NOTE: When shutting down the machine it is advised to wait with turning the power switch off until the shutdown process is finished. There is a...
Page 39: Ijetcolor Pro Handling (Ijetcolor Pro Tab)
Name of print job in job library • Shows Print Queue state and Stop/Clear Error button when machine is in idle mode. Overview menu when IJetColor Pro is in idle state (not printing). iJetColor Pro User Guide v3.8 Rev.3 Page | 38...
Page 40: Maintenance
Heavy cleaning creates significant amount of waste ink as it is doing a heavy pressure prime and heavy spit of ink. Running a heavy clean is only advised when the particularly installed printhead is heavily dehydrated or nearly reached the end of life. iJetColor Pro User Guide v3.8 Rev.3 Page | 39...
Page 41 NOTE: Ink circulation is a very useful function and can help to get rid of fine streaks generated by air bubbles which might be blocking some printhead nozzles. It takes less time than Light Cleaning. iJetColor Pro User Guide v3.8 Rev.3 Page | 40...
Page 42: Job Library
▪ Information about each print job (size, number of labels, speed, cost per label, applied color profile etc.) ▪ Preview of print job ▪ View images in a print job ▪ Delete print job(s) iJetColor Pro User Guide v3.8 Rev.3 Page | 41...
Page 43 1. Copies of a page are printed one after the other within a print job 2. Copies of pages are printed in sequential order within a print job iJetColor Pro User Guide v3.8 Rev.3 Page | 42...
Page 44: Print Queue
➢ Force Stitch Mode checkbox: Normally Stitch mode can be enabled from the IJetColor Pro driver, however enabling the stitch mode checkbox will create a stitch mode job from the actual job when printed (see more from stitch mode at section 10.2).
Page 45: Diagnostics
➢ Temperature: Adjusting ink temperature to room temperature for the best print quality. The average temperature of the room where the IJetColor Pro is set up displayed in temperature field based on the feedback of the built in temperature sensor. Heating up the ink right before printing will be adjusted to environmental temperature.
Page 46: Media Settings
NOTE: limits 0mm  100mm • Left offset (mm): Moving printed image towards left or right compared to the left edge of the printhead. NOTE: limits -127mm  222mm iJetColor Pro User Guide v3.8 Rev.3 Page | 45...
Page 47 KWS is a function to protect the 70,400 printhead nozzles from dehydration. In practice it means that during printing all the nozzles fire some ink, even the nozzles which do not take part effectively in iJetColor Pro User Guide v3.8 Rev.3 Page | 46...
Page 48 1mm. • KWS levels: KWS level 0 KWS level 1 KWS level 3 KWS level 5 KWS level 7 KWS level 9 iJetColor Pro User Guide v3.8 Rev.3 Page | 47...
Page 49 (0) does not result in loosing warranty for the printhead, it is still advised to enable KWS and set it to a level where the small dots are still acceptable in terms of print quality. iJetColor Pro User Guide v3.8 Rev.3 Page | 48...
Page 50: Maintenance
It is advised to check waste ink bottle frequently depending on printed volumes but at least once a week and empty the tank when it is almost full. Waste Ink Bottle The waste ink tank is situated on the lower right corner inside the cabinet iJetColor Pro User Guide v3.8 Rev.3 Page | 49...
Page 51: Replacing Micro Fiber Roller (Mfr)
If surface of the wiper roller looks shiny and not ‘fluffy’ anymore, then wiper roller is worn down and needs replacement. • If printhead wiping routines (like wipe printhead or light/medium/heavy clean) do not improve print quality and fine streak(s) remain on the printouts after the routines multiple times. iJetColor Pro User Guide v3.8 Rev.3 Page | 50...
Page 52 Rubber gloves Lint-Free cloth 1. Open lid on top of the print engine: 2. Press Home Maintenance Module button in IJetColor Pro -> Maintenance menu to gain access to the wiper module: iJetColor Pro User Guide v3.8 Rev.3 Page | 51...
Page 53 Pull the micro fiber roller out from under the plastic latch Micro fiber roller out. On the right side where there is a gear mounted to the micro fiber roller, just lift out the gear from the wiper motor gear house. iJetColor Pro User Guide v3.8 Rev.3 Page | 52...
Page 54 4. Install new wiper roller: Fit the gear on the right end of the micro fiber roller onto the proper place from above. The gear has to fit to the gear of the wiper motor. iJetColor Pro User Guide v3.8 Rev.3 Page | 53...
Page 55: Manual Printhead Wiping
Push the axis of the micro fiber roller under the plastic latch until it clicks onto the right place. 5. Press Install Maintenance Module button at IJetColor Pro -> Maintenance menu to move maintenance tray back into the proper position.
Page 56 1. Open lid on top of the print engine: 2. For manual wet wiping the printhead, the printhead has to be removed from the IJetColor Pro. Press Release Printhead button at IJetColor Pro -> Maintenance menu to de-prime the printhead and open the printhead latch.
Page 57 3. Remove the printhead from the IJetColor Pro and put in on a table 4. Make a piece of lint-free cloth wet with De-Ionized or Distilled water 5. Wipe the printhead nozzles with the wet cloth with a single move from one end to the other. Never...
Page 58 Printhead clean and wiped 6. Install the cleaned printhead back and close the printhead latch 7. Press Insert Printhead button at IJetColor Pro -> Maintenance menu to prime the printhead with ink. This process may take up to 5 minutes.
Page 59 Pro User Guide v3.8 Rev.3 Page | 58...
Page 60: Troubleshooting
B) Or when the speed of the conveyor belt or the web path system is not matching with the print speed. Error display: The IJetColor Pro is ready to print and waiting for the media “Paper Path Feed Timeout” present signal, but the material is not present. There is a 15 seconds timeout period while the machine is waiting for the media to arrive.
Page 61 E) Try with another printhead F) Contact support The IJetColor Pro tab is not A) The printhead is damaged (nozzles are scratched) and ink displayed on the screen ingression causes short circuit and pulls down the mainboard of the print engine ->...
Page 62: Error Messages On Screen
10.2 Error Messages on Screen The IJetColor Pro has an interactive user interface called iJetColor Pro Control. Whenever an error state occurs, depending on the error state some on screen instructions can appear offering information about the error and also selection of user actions to solve the issue and to cancel or resume the actual print job.
Page 63 When disc space is enough to continue the actual print job, then warning sign disappears and print job continues. Warning sign to indicate low free space level on built in hard drive iJetColor Pro User Guide v3.8 Rev.3 Page | 62...
Page 64: Firmware Update Failure
When second update attempt is finished, it will automatically restart the system which should be up to date after the restart and printer (IJetColor Pro) tab will appear on screen. If for some reason the second recovery attempt fails, please contact Printware support.
Page 65: Typical Issues
11.1 Uneven surfaces (Distance between substrate and print head) The iJetColor Pro is designed as on all purpose over printer for printing on absorbing materials, such as paper, inkjet coated substrates (PP, PE etc.) and even some wooden materials. Besides the requirement of an absorbing surface, it is also important that the print surface is as even as possible.
Page 66: Residual Ink Smearing On Substrate
In both cases we recommend having a clean spare microfiber roller to ensure the continuation of production. Note: As per usual recommendations, discard the roller if it looks fluffy and/or has broken fibers 11.4.2 The maintenance cap Ensure that the cap is clean and dry. iJetColor Pro User Guide v3.8 Rev.3 Page | 65...
Page 67: Wipe Print Head Before Start Of Job
Cleaning the print head manually is done by wiping a lint free cloth soaked in demineralized water across the print head surface, swiping across the PH as shown below (note: do not rub certain areas): Figure 3 Start wipe iJetColor Pro User Guide v3.8 Rev.3 Page | 66...
Page 68 Figure 4 End Wipe iJetColor Pro User Guide v3.8 Rev.3 Page | 67...