MF Group CIM Sunlight Lux User Manual

MF Group CIM Sunlight Lux User Manual

Card printer / encoder
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  • Page 2 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Card Printer/Encoder User guide is property of . All rights reserved. SUNLIGHT LUX MF GROUP SpA Exclusive permission is granted to authorized resellers of products MF GROUP SpA Exclusive permission is granted to authorized resellers of...
  • Page 3: Table Of Contents

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Table Of Contents Section 1: Specifications ______________________________________________________________7 Agency Listings ______________________________________________________________________8 United States ______________________________________________________________________8 Canada __________________________________________________________________________8 Mandatory information for users _________________________________________________________9 Environmental Protection (China-RoHS) __________________________________________________12 Traditional Chinese RF Emissions and Safety Statements __________________________________12...
  • Page 4 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Section 4: General Troubleshooting _____________________________________________________64 Safety Messages (review carefully) ______________________________________________________64 Communications Errors _______________________________________________________________64 Resolving the Communication Errors ____________________________________________________64 Print Process Errors__________________________________________________________________67 Resolving a Card Not Fed Error (Cards will not feed off the Hopper) ____________________________67...
  • Page 5 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Technical Specification - Ethernet Option ________________________________________________125 Functional Specification - Ethernet Option________________________________________________125 Network Services - Overview__________________________________________________________127 Reviewing the Print Server _________________________________________________________127 Reviewing the Web Page Server _____________________________________________________128 Reviewing the Network Management Interface __________________________________________128...
  • Page 6 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Verifying the Printer Connection ______________________________________________________1644 Verifying the Printer IP address _______________________________________________________1644 Verifying that your PC can access the Printer using the ping command ________________________1655 Printing a test page ______________________________________________________________1666...
  • Page 7: Section 1: Specifications

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Section 1: Specifications The purpose of this section is to provide you with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the SunLight LUX Card Printer User Guide.
  • Page 8: Agency Listings

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Agency Listings Term Description Emissions FCC Part 15 Class A, RSS-GEN, RSS 210 ,CNS 13438, CNS Standards 14336, EMC 2004/108/EC, R&TTE 1999/95/EC,GB9254-2008, GB 17625 Safety Standards UL IEC 60950-1 (2nd edition), CSA C22.2 No. 60950-1-07, LVD...
  • Page 9: Mandatory Information For Users

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Mandatory information for users Information for users of “professional” type products: pursuant to art.
  • Page 10 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved INFORMAZIONE AGLI UTENTI ai sensi dell’art. 13 del Decreto Legislativo 25 luglio 2005, n. 151"Attuazione delle Direttive 2002/95/CE, 2002/96/CE e 2003/108/CE, relative alla riduzione dell'uso di sostanze pericolose nelle apparecchiature elettriche ed elettroniche, nonché...
  • Page 11 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved El símbolo del contenedor de basura tachado que lleva el aparato o dibujado en el embalaje indica que el producto, cuando sea inservible, tiene que recogerse separadamente de los demás residuos.
  • Page 12: Environmental Protection (China-Rohs)

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Environmental Protection (China-RoHS) Environmental Protection Use Period is based on the product being used in an office environment. Traditional Chinese RF Emissions and Safety Statements Simplified Chinese Sunlight Lux Card Printer User Guide...
  • Page 13 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 14: Technical Specifications

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Technical Specifications Term Function Print Method Dye Sublimation / Resin Thermal Transfer Print resolution 300 dpi (11.8 dots/mm); continuous tone Colors Up to 16.7 million colors / 256 shades per pixel...
  • Page 15 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved • CR-80 edge-to-edge (3.36"L x 2.11"W / 85.3mmL x Accepted Standard Card Sizes 53.7mmW) • CR-79 (3.3”L x 2.04”W / 83.8mmL x 51.8mmW) Accepted Card .009” - .040” / 9 mil – 40 mil / .229mm – 1.016mm...
  • Page 16 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Warranty Printer – Two years; Printhead – Two years, unlimited pass with UltraCard™ Encoding Options 13.56 MHz Contactless Encoder (OMNIKEY 5121) Supported HID Prox Reader (OMNIKEY 5125) Contact Smart Card Encoder •...
  • Page 17: Functional Specifications

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Functional Specifications This Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct- to-card print quality for dye-sublimation and resin thermal transfer. Printer Components: Print Ribbons The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards.
  • Page 18: Ribbon Types/Count Table

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Ribbon Types/Count Table Ribbon type, Ribbon Part Number, Image number CIM Part Number Description Image Count per Ribbon C28100000045300 SUNLIGHT LUX RBN CART YMCKO SUNLIGHT LUX RBN CART RESIN BLK...
  • Page 19: Printer Components: Blank Cards

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Printer Components: Blank Cards Type Description Card Size The Card Printer accepts standard CR-79 and CR-80 sized cards. Card Suitable cards must have a polished PVC surface free of fingerprints, dust Surface or any other types of embedded contaminants.
  • Page 20: Section 2: Setup And Installation Procedures

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Section 2: Setup and Installation Procedures This section describes the setup and installation for the Sunlight Lux Card Printer. Choosing a Good Location Follow these guidelines: • Place the unit in a location with adequate air circulation to prevent internal heat buildup.
  • Page 21: Installing The Print Ribbon Cartridge

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Installing the Print Ribbon Cartridge The Sunlight Lux Card Printer requires highly specialized supplies to function properly. • The Sunlight Lux Card Printers use a one-piece, disposable Ribbon Cartridge load system.
  • Page 22: Installing Blank Cards Into The Card Hopper

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Installing Blank Cards into the Card Hopper The Sunlight Lux Card Printer is capable of printing single load cards and multiple feed cards (batch mode). To print using single feed, simply remove all cards from the Card Hopper, leave the Card Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly).
  • Page 23 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Press the Card Hopper Load Lever down until the Card Tray locks into place. a. Load up to 100 cards into the Hopper with the print side down.
  • Page 24: Setting The Card Size For Cr79 And Cr80

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Setting the Card Size for CR79 and CR80 Follow this procedure in the Printer and in the Printer Driver to setup the card size. Step Procedure Open the front door and locate the slide bar.
  • Page 25 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Setting the Card Size for CR79 and CR80 Step Procedure If using the CR80 card, push the slide bar to the RIGHT. From the Driver Printing Preferences, select the correct card size.
  • Page 26: Connecting The Printer Power

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Connecting the Printer power Follow this procedure. (Note: Do not connect the Printer’s USB cable until prompted during the Printer Driver installation.) Step Procedure Plug the AC adapter power cable into the back of the Printer Plug the wall power cable into the AC power supply adapter.
  • Page 27: Driver Installation Instructions

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Driver Installation Instructions Start the installation process by inserting the Driver CD into the computer; then, follow the Installaware Wizard screen prompts. This section describes the Printer Driver installation requirements and standard procedures. Requirements are listed below.
  • Page 28: Section 3: Printer Preferences Tab Functions

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Section 3: Printer Preferences Tab Functions This section provides an overview of the Printer Driver preferences tab. Using the Card tab Click on the Card tab to bring up the window (shown below).
  • Page 29: Using The Toolbox Options

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Toolbox Options Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 30: Using The Configuration Tab

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Configuration Tab Using the Optional Printer Features Group Box The Default setting is checked. • If checked, upon Configuration tab activation, the Driver retrieves the installed Printer features information from the Firmware and automatically checks the appropriate check boxes for Dual Sided and Magnetic Encoder.
  • Page 31: Reviewing The Ribbon Low Message

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved • Do not show this message again: The check box allows the user to suppress message per Driver instance. Default = unchecked. Reviewing the Ribbon Low message Display – Ribbon Low dialog Using the Clean Printer message The default setting is checked.
  • Page 32: Selecting The Set Language For Printer Lcd Display Group Box

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Selecting the Set Language for Printer LCD Display Group Box The LCD Language can be chosen or changed from the Driver during installation, from the Driver Toolbox Configuration tab or directly from the LCD. The last language chosen from any of these methods is the active language for the LCD.
  • Page 33 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Selecting the Calibrate Ribbon tab The two buttons for the Calibrate Ribbon tab are described below. • Calibrate button: Sends the Calibrate Ribbon Command to Printer. Follow the instructions below to set up the Printer.
  • Page 34 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 35 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Selecting the Clean Printer tab The button for the Clean Printer tab is described below. • Clean Button: Launches the cleaning routine. Follow the instruction on the page for setting up the Printer.
  • Page 36: Selecting The Advanced Settings Tab

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Selecting the Advanced Settings tab Use the Advanced Settings tab for adjusting the internal Printer settings, which are customized for every Printer at the factory and saved directly within the Printer's memory. (Note: You can select the Restore Defaults to restore the internal default settings.)
  • Page 37 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Advanced Settings tab need new pic with no swift ID Example: Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 38: Using The Advanced Options

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Advanced Options Setting Option Image Darkness Use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat (used by the Printhead when printing).
  • Page 39 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved • Maximum Adjustment Range is +/- 127. • Each increment equals .01”. Cleaning Rate Use this option to adjust the number of cards printed before the Printer displays a message indicating cleaning is needed.
  • Page 40 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Offset unless directed by a technician.) Resin Heat Adjust Use this adjustment for Black resin text and barcodes if they appear faded or too light/dark. • Maximum Adjustment Range is +/- 100.
  • Page 41: Using The Device Options Tab

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Device Options tab Click on the Device Option tab to bring up the window (shown below). Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 42 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Device Options tab Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 43 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Device Options tab Display A –SUNLIGHT LUX Card PrinterDevice Options tab (Ribbon Type dropdown) Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 44: Using The Image Color Tab

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Image Color tab Click on the Image Color option tab to bring up the window (shown below). Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 45 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Image Color tab Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 46 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Image Color tab Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 47: Using The Image Calibrate Tab

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Image Calibrate tab Use the Image Calibrate tab to control the position of the printable area in relation to the card. Sunlight Lux Card Printer User Guide...
  • Page 48: Using The Magnetic Encoding Tab

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Magnetic Encoding Tab Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process. You should use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed.
  • Page 49: Using The Magnetic Encoding Tab - Iso Standards

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Magnetic Encoding Tab – ISO Standards You can change the encoding mode and coercivity setting or modify the ISO standards for Tracks 1, 2 and 3. This can be done by correctly modifying these Magnetic Encoding options.
  • Page 50 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Magnetic Encoding Tab – ISO Standards Window TAB Procedure Procedure (continued) If you select JIS II This selection disables all Encoding, specific the Magnetic Track Options standards are used.
  • Page 51: Using The Magnetic Encoding Tab - Custom Encoding Or Raw Binary Encoding Mode

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode You can change the Magnetic Track options for Tracks 1, 2 and 3 when using the Custom Encoding or Raw Binary Encoding Mode.
  • Page 52: Reviewing The Iso Track Locations

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode Window TAB Procedure Procedure (continued) Select No Parity to change Select Odd Parity to change the Character Parity to none.
  • Page 53: Reviewing The Sample String

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Reviewing the Sample String • Track 1: ~1%JULIEANDERSON^1234567890? • Track 2: ~2;1234567890987654321? • Track 3: ~3;1234567890987654321? Maximum Start Field Track Valid Characters Number of Sentinel Sentinel Separator Characters ASCII 32-95 Track 1 (See the table below.)
  • Page 54: Sending The Track Information

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer Driver. • In order for the Printer Driver to differentiate between Magnetic Track data and the rest of the printable objects, specific characters must be added to the magnetic data to be encoded.
  • Page 55: Reviewing The Ascii Code And Character Table

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Character Code space < > Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 56: Using The Overlay / Print Area Tab

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Overlay / Print Area tab This option is helpful if, for example, you would like to omit the printing or block out the overlay for a signature or printing around a card's smart chip or magnetic stripe.
  • Page 57 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Overlay / Print Area tab Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 58 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Overlay / Print Area tab Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 59: Using The Defined Area Option

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Defined Area Option This procedure can be used with the K Panel or the Overlay /Print Area procedure to define specific areas. The K-Panel procedure is described below: The same process is used for the Overlay/Print Area option.
  • Page 60: Using The K Panel Resin Tab

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the K Panel Resin tab Use this tab to control where the resin black (K) Panel of a full-color Ribbon is printed. Refer to Using the Defined Area Option for a specific procedure that relates to this tab.
  • Page 61 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the K Panel Resin tab Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 62 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the K Panel Resin tab Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 63: Using The Printer Info Tab

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Printer Info tab Use the options on this tab to view information about the Ribbon, Card Count, Printer Serial #, Firmware version, and Reorder Media #’s installed in the Printer.
  • Page 64: Section 4: General Troubleshooting

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Section 4: General Troubleshooting This section provides Troubleshooting procedures for this Printer for Communication Errors, Card Feed Errors, Print Process Errors, Card Jam Errors, Encoding Errors and Diagnosing Image Problems.
  • Page 65 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response from Printer, no job printed, “paper out” error. Step Procedure Confirm that the system meets the minimum requirements, as shown here: •...
  • Page 66 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved a. Access the temporary files by following this process: • Search for all folders called TEMP. Once found, clear out the contents of the folders. • If using Windows 2000/XP, run the System Utility - Disk Defragmenter found in the Accessories folder of the Start Menu.
  • Page 67: Print Process Errors

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Print Process Errors All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Resolving a Card Not Fed Error (Cards will not feed off the...
  • Page 68 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Check the card quality / loading. a. Remove cards from the Card Hopper. b. Ensure that the cards are not sticking together by fanning them out and then lining them back together in a straight deck.
  • Page 69: Resolving A Card Not Fed Error (Multiple Feed)

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Replace Card Hopper Feed Motor. a. Replace the Card Hopper Feed Motor. b. Use the Fargo Workbench Printer Utility to send a test print to the Printer. c. If the Card Hopper Feed Motor does not turn, replace the Main Board.
  • Page 70: Resolving A Ribbon Rfid Error (Ribbon Rfid Antenna Is Corrupted)

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Check card quality / loading. a. Remove cards from the Card Hopper. b. Ensure that the cards are not sticking together by fanning them out and then lining them back together in a straight deck.
  • Page 71 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Replace the Print Ribbon a. Replace the Print Ribbon Cartridge. b. Press on the Resume button. c. If the error continues, see Resolving the Ribbon RFID Error (Ribbon RFID Sensor is Corrupted) in this section.
  • Page 72: Resolving The Mag Verify Error

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Resolving the Mag Verify Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure Review the following information. • Symptom: The Printer is unable to verify encoded data.
  • Page 73 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Check to ensure that the cards are loaded with the Magnetic Stripe facing Up and towards the front of the Printer. a. Press on the Resume button.
  • Page 74: Resolving The No Magnetic Encoder Installed Error

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Resolving the No Magnetic Encoder Installed Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure Review the following information. • Symptom: There is not a Magnetic Encoder installed.
  • Page 75: Resolving A Ribbon Sensor Error (Ribbon Miscue)

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Press the Cancel Print button on the Driver Monitor Error Display Message. Reboot the Printer by cycling the power. Verify that the Printer has a Magnetic Encoder installed.
  • Page 76 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Review the following information. • Symptom: The Printer rolls through Ribbon and errors out • Printer Error State: The Printer cannot find the next panel on the Ribbon.
  • Page 77: Resolving A Ribbon Sensor Error

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Use the Driver Calibration tab to calibrate the Ribbon Sensor. Cover the front of the printer to block the light while calibrating this sensor. • If the issue persists, continue to Step 8.
  • Page 78: Resolving A Ribbon Break Jam Error

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Press on the Resume button. If the issue persists, continue to Step 4. Replace the Ribbon Cartridge. c. Press on the Resume button. d. If the issue persists, continue to Step 5.
  • Page 79 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Open the front cover and remove the Ribbon Cartridge. • If Ribbon is broken, continue to Step 3. • If Ribbon is in good condition, continue to Step 6.
  • Page 80: Resolving A Ribbon Out Error

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Sensor. a. Press on the Resume button. b. If the issue persists, replace the Encoder Sensor. (Contact CIM Technical Support: techsupport@cimitaly.it Resolving a Ribbon Out Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. (Note: Using the printer in direct Sunlight may adversely affect the ribbon sensor integrity.)
  • Page 81: Resolving A Invalid Ribbon Error

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Review the following information. • Symptom: Printer errors out as soon as it receives data from PC • Printer Error State: The Printer RFID Sensor is not receiving a signal from the Ribbon •...
  • Page 82 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure Review the following information. • Symptom: Printer errors out as soon as it receives data from the PC •...
  • Page 83: Resolving A Wrong Ribbon Error

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Verify that the Ribbon Cartridge installed is designed for the correct Printer model. Press on the Resume button. If the issue persists, continue to Step 4. Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor.
  • Page 84: Resolving A Card Jam Error

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Verify the Driver settings are correct. a. Open the Printer Control Panel from the Computer. • If using Windows 2000/XP, right click on the Card Printer and select Printing Preferences.
  • Page 85: Resolving A Headlift Motor Or Sensor Error

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Look for a jammed card in the Printer. a. Open the Printer’s front cover. b. Remove the Ribbon Cartridge from the Printer. c. Check to see if a card is jammed in the print station of the Printer.
  • Page 86 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure Review the following information. • Symptom: The Printhead continuously cycles or does not cycle at all •...
  • Page 87 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved b. Remove the back cover. c. Verify that connection J20 is properly connected to the Main Board. d. If the Motor does not turn, continue to Step 7. Sunlight Lux Card Printer User Guide...
  • Page 88: Resolving The Cover Open Error Message

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Test the Headlift Sensor. a. Remove the back cover. b. Attach the positive lead from a Digital Voltmeter to Pin 1 of J9. Attach the negative lead to the Pin 3 of J9.
  • Page 89 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure Review the following information. • Symptom: A card is ejected blank (that should be printed).
  • Page 90: Flipper Table Module Assembly Problems

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Turn the Printer over to gain access to the base plate. Remove the one (1) thumbscrew from the Printhead cover plate and remove the cover plate. Depress the Printhead locking tabs and remove the Printhead.
  • Page 91: Resolving The Flipper Jam Error

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Resolving the Flipper Jam Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure Review the following information. • Symptom: The Flipper Table Module is jamming.
  • Page 92 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Open the Printer’s Flipper Table Module Cover. a. Clear any cards in the Flipper Table Module by using the Forward and/or Reverse buttons located on the Printer’s Top Cover.
  • Page 93: Diagnosing Image Problems

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Diagnosing Image Problems Resolving the Pixel Failure problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure Review the following information. •...
  • Page 94: Resolving The Card Surface Debris Problems

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Resolving the Card Surface Debris problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure Review the following information. • Symptom: Prints have spots (white or colored voids) and/or dust on them (See sample image below).
  • Page 95: Resolving The Incorrect Image Darkness Problems

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Resolving the Incorrect Image Darkness problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure Review the following information. • Symptom: Printed cards are too dark or too light.
  • Page 96: Resolving Ribbon Wrinkle Problems

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Correct the Image Darkness. See the Using the Image Darkness Option procedure. Resolving Ribbon Wrinkle problems Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 97 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure Review the following information. • Symptom: Printed cards have off-colored lines or streaks on them.
  • Page 98: Resolving The Excessive Resin Printing Problems

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Resolving the Excessive Resin printing problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure Review the following information. • Symptom: Black resin text and barcodes appear smeared or too thick.
  • Page 99 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Reduce the Image Darkness. See the Using the Image Darkness Option procedure. Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 100: Resolving The Incomplete Resin Printing Problems

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Resolving the Incomplete Resin printing problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure Review the following information. • Symptom: Black resin text and barcodes appear faded or too light.
  • Page 101: Resolving The Image Placement Problems

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Resolving the Image Placement problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. This procedure is used to adjust the position of the card in the Print driver and does not change the internal settings of the Printer.
  • Page 102 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Verify if the Horizontal Image Position Setting is set correctly or incorrectly. See the graphic below. • If the white border is on the leading edge of the card, adjust the Horizontal value by +2.
  • Page 103 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Verify if the Vertical Image Position Setting is set correctly or incorrectly. See the graphic below. a. Adjust the value as described below: • If the white border is on the top edge of the card, adjust the Vertical value by +2.
  • Page 104: Resolving The Poor Image Quality Problems

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Resolving the Poor Image Quality problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure Review the following information. • Symptom: Photos on the cards look pixilated or grainy, as shown below.
  • Page 105: Running The Standard Self Test Print

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Verify that a full-color or Premium Resin Ribbon Cartridge is installed and that cards are properly loaded. Caution: If the power is ON, disconnect the Power Cable from the Printer’s rear panel.
  • Page 106 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Printer’s rear panel. Press and hold the Pause/Resume button. While holding down the Pause/Resume button, plug the power cable back into the Printer. The Printer will encode magnetic information on all 3 magnetic tracks Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 107: Section 5: Troubleshooting

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Section 5: Troubleshooting Printer Error Button Table The Sunlight Lux Card Printeruse the Button messages rather than the Display Message system. Step Procedure All Printers have two (2) buttons: •...
  • Page 108 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved This section provides the troubleshooting table for the error message. When an error occurs in the Printer, the PC will show the error message on PC with solutions. Each table uses a 3- column presentation to present a specific or Printer error message, its cause and its solution.
  • Page 109 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved # 40 button to reset these numbers. EEPROM Corrupt Reset the Printer and try again. If this problem persists, EEPROM Read call for technical assistance. Error # 44 A card has become jammed in Clear any cards in the Flipper the Printer’s Flipper Table.
  • Page 110 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 64 Unspecified system error Reset the Printer and try detected by the Printer again. # 65 Firmware. If this problem persists, call for # 66 technical assistance.
  • Page 111 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved continue. # 91 The Print Ribbon has run out. Install a new Ribbon. Ribbon Out Press the Pause button to continue or the ON/OFF button to cancel. # 93...
  • Page 112 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved # 106 The print data sent to the Check the interface cable. Printer is corrupt or has been Job Data Error Select the ON/OFF button to interrupted. cancel this print job and then resend the job.
  • Page 113 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 128 The Print Ribbon Sensor is out Calibrate the Ribbon Sensor. of calibration or has failed. # 170 Check for material blocking sensor and try again.
  • Page 114: Section 6: Cleaning

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Section 6: Cleaning The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance...
  • Page 115: Supplies (Included With The Cleaning Kit)

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Caution: As with any electronic device, internal components of the Printer, such as the Printhead, may be damaged if exposed to static electrical discharges. To avoid potential damage, always wear an appropriate personal grounding device, such as a wrist strap (with integral resistor) connected to an ESD ground.
  • Page 116: Printhead Cleaning

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Printhead Cleaning Caution: Turn Off the Printer and unplug the power cord from the Printer. Remove the Ribbon Cartridge. Open the Printhead Cleaning Swabs. Break it to moisten the tip.
  • Page 117: Cleaning The Platen And The Card Feed Rollers

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Cleaning the Platen and the Card Feed Rollers Perform this procedure approximately every 1000 prints to maintain a consistent print quality. (Note: The Card Feed Rollers move the card throughout the print process. Rollers should be kept clean to prevent card jams and card contamination.
  • Page 118 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Cleaning the Platen and the Card Feed Rollers Step Procedure Insert the Cleaning Card into the Single Feed Card Slot until the card stops. If your Printer is equipped with a Magnetic Encoder, you must insert the Cleaning Card with the printed side up and with the small Liner Strip towards the front of the Printer.
  • Page 119 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Cleaning the Platen and the Card Feed Rollers Step Procedure Click on the Toolbox button. Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 120 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Cleaning the Platen and the Card Feed Rollers Step Procedure Click on the Clean Printer button. Follow the directions on the monitor. Click on the Clean button. • The Printer will pull in the Cleaning Card. The Printer will then perform an automated cleaning procedure.
  • Page 121: Cleaning The Printer's Exterior

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved • This procedure is designed to thoroughly clean the Platen and the Card Feed Rollers inside the Printer. • Dust and other particles may accumulate inside the Printer with continued usage.
  • Page 122: Section 7: Firmware Upgrades

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Section 7: Firmware Upgrades Upgrade the Printer Firmware Step Procedure Requirements • Internet Access • Printer is powered up and connected to PC Open the Workbench Printer Utility or use the Diagnostics button from the Card tab of the Printing Preference page.
  • Page 123 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Upgrade the Printer Firmware Step Procedure From the Application Icon, select Upgrade Firmware. Find the Firmware updates on www.cimitaly.it • Save the file to a folder. (Double-Click the file to Un-Zip the file) •...
  • Page 124: Section 8: Technical Support

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Section 8: Technical Support The purpose of this section to provide you with an efficient, step-by-step procedure to be used when contacting CIM Technical Support as needed for this Card Printer.
  • Page 125: Section 9: Ethernet Option User Guide

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Section 9: Ethernet Option User Guide Introduction The Ethernet option includes the Ethernet port and the internal Printer Server. Printer Management: The Printer Driver provides bi-directional status information so you can monitor and manage the Printer just as you would any other networked Printer.
  • Page 126 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Web Pages Provides easy Printer configuration with any web browser. Log Messages Provides logging of usage and error events via e-mail, UDP or TCP/IP. Password Security Provides security with passwords and configurable User permission levels.
  • Page 127: Network Services - Overview

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Network Services - Overview The Ethernet option provides the services described in this section. (Note: Other additional services include a Ping client, address assignment and Printer discovery functions.) Reviewing the Print Server The Print Server provides printing services in the same manner as a printer connected directly to a USB interface except that the Printer is connected through the local area network to the client PC.
  • Page 128: Reviewing The Web Page Server

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Reviewing the Web Page Server An HTTP service serves web pages that provide an interface through which to configure and monitor the Printer. (Note: Users may also monitor all print jobs that have been sent to the Printer from any client PC.)
  • Page 129 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Description Open the operating systems Control Panel. Click on the Programs option within the Control Panel. Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 130 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Click the option for “Turn Windows Features on or off.” If prompted, click on Continue Scroll down the list and check the box for “Telnet Client” Click on the OK button. After a few minutes the Telnet Client will be installed.
  • Page 131 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Sunlight Lux Card Printer User Guide L001564 Rev 1.1...
  • Page 132: Telnet Command Line Interface

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Telnet Command Line Interface Initiating a Telnet Session This procedure shows how to initiate a Telnet session from a PC in order to access the Telnet services provided by the Printer. Follow these instructions to issue Telnet commands.
  • Page 133: Reviewing The Telnet Command Table

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Scroll through the informational messages on the LCD by selecting the INFO button (the button on the right of the front panel). View the IP address displayed as a dotted quad number.
  • Page 134 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Telnet Command Command Purpose Command Format default Display information about the list default net default network settings of the Ethernet interface. user Display information about the list user defined User names and their type (root or guest privileges).
  • Page 135 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Telnet Command Command Purpose Command Format printer Display information about the list printer Printer (i.e., model number, Firmware version and serial number). printer Display information about the list printer sm secure mark settings of the Printer.
  • Page 136 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Telnet Command Command Purpose Command Format definition. Up to four (4) Users may be defined. Delete a User set user del <NAME> definition. passwd Define a new password set user passwd <NAME>...
  • Page 137 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Telnet Command Command Purpose Command Format mode Specify the Ethernet store ifc mode interface mode as: auto|10half|10full|100half|100full automatic, full or half duplex; 10 or 100 mHz. from Set the Ethernet mode...
  • Page 138: Ethernet Web Pages - Standard Procedures

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Ethernet Web Pages – Standard Procedures Reviewing Web page security You can use the web pages from your Ethernet-connected Printer to view several attributes about the Printer. Users must have administrative rights, and they must enter the correct password to alter settings of the Printer.
  • Page 139: Accessing The Home Page

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Accessing the Home page Step Procedure Open a window for your network browser application on your local PC. Find the IP address of the Printer. (Note: See Accessing the IP address of your Printer as needed to get this from the LCD of the Printer.)
  • Page 140: Reviewing The Home Page

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Display – See Procedural Steps 2 and 3 (above) Reviewing the Home Page This section displays the Home Page. The window title bar will vary according to the serial number assigned to your Printer.
  • Page 141 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Administration address of the Printer). Hostname web page.) If left blank, the Printer will use a unique label based on the MAC address of the Printer. Location Indicates the location string that the User assigns to the Printer.
  • Page 142: Configuring The Network Settings

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Configuring the Network Settings The procedures needed to configure the network settings are presented in this section. Accessing the Network Settings page The Network page displays the current network settings and allows the User to change the settings.
  • Page 143: Switching To The Automatic Ip Address Mode

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Switching to the automatic IP address mode Step Procedure Select the Network link from any web page of the Printer. Select the Obtain an IP address automatically radio button to enable the DHCP/BOOTP, which automatically assigns the network settings.
  • Page 144: Entering The Tcp Window Size

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved removed from the Printer.) Log in as a root User if you are so prompted. (Note: Any change of setting will only be accepted after you have successfully logged in.)
  • Page 145: Using The Print Path Page

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Print Path page The purpose of the Print Path page is to allow the User to view or change the TCP port numbers used to communicate to the printer. If these settings are left to the default entry of 0 then the default ports of 9100, 5400 and 5402 will be used for the RawSocket TCP Port, the CPS Data TCP Port and the CPS Command TCP Port respectively.
  • Page 146 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Select the Submit button to save these changes to stored settings in the memory of the Printer. (Note: These settings will not be lost if the power is removed from the Printer.)
  • Page 147: Using The Media Information Page

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Media Information page The Media page displays Ribbon information about the Ribbon (currently installed in the Printer). Step Procedure Select the Status link from any web page of the Printer.
  • Page 148: Using The Tcp/Ip Status Web Page

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the TCP/IP page The TCP/IP page displays the TCP/IP Status of each Printer connection, which are not configurable. See the next two pages for displays. Step Procedure Select the Status link from any web page of the Printer.
  • Page 149: Using The Printer Page

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Printer page You can use the Printer page to review current information about the Printer device settings and print jobs. Device settings include the following: The status displays information about the current print job.
  • Page 150: Using The System Log Page

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the System Log page The System Log page displays the current system log settings and allows the User to change the settings. (Note: These settings configure how system logging occurs. There are two logs.) Changing the Log Name By default the names are log1 and log2.
  • Page 151: Selecting The Log Type

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Select the link for the log name you want to view or configure (the default choices are log1 or log2). See the previous page. Enter a new log name in the textbox.
  • Page 152: Selecting The Log Destination

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Select the Submit button. Login as a root User if you are so prompted. (Note: Any change of a setting will only be accepted after you have successfully logged in.) Selecting the Log Destination Specify one destination for the log.
  • Page 153: Setting Up Email Event Logging

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Setting up Email Event logging Follow this procedure to enable logging using email notification: Step Procedure (Specify email logging) Select the System Log link. Select the link for the log name you want to view or configure (the default choices are log1 or log2).
  • Page 154: Specifying Udp Event Logging

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Specifying UDP Event logging Follow this procedure to enable logging to a UDP Syslog program. Step Procedure Select the System Log link. • The messages will be sent via UPD packets to the Syslog port (514) of the specified host.
  • Page 155: Specifying Tcp Event Logging

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Specifying TCP Event logging Follow this procedure to send logging messages to a pre-existing IP connection made on the TCP port. Step Procedure Select the System Log link. Select the link for the log name you want to view or configure (the default choices are log1 or log2).
  • Page 156 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Select the TCP Connection radio button. See previous page. Select Submit. Log in as a root User if you are so prompted. Any change of a setting will only be accepted after you have successfully logged in.
  • Page 157: Using The Administration Pages

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Administration pages The purpose of the Administration pages is to allow the User to upgrade, reboot, modify passwords and enter User-specified system information strings. Using the System Information page The System Information page displays the current system information and allows the User to change the system information (which appears on the Home page).
  • Page 158: Upgrading The Print Server

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Log in as a root User (using the password) if you are so prompted. (Note: Any change of a setting will only be accepted after you have successfully logged in.) Upgrading the Print Server This procedure provides a means to upgrade the Firmware in Printer.
  • Page 159: Using The Reboot Pages

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Select the Upgrade button to start the Firmware upload. Printer Reboots automatically. Using the Reboot pages Rebooting the Printer restarts only the Ethernet Print Server. Rebooting the Ethernet Server The Reboot page allows the User to restart the Ethernet Print Server.
  • Page 160: Resetting To Default Settings

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Step Procedure Wait for the Printer to reboot and display the home page. Resetting to Default Settings The Reboot page also allows the User to reboot the Ethernet Print Server into a default settings mode. (Note: This simply restarts the Printer in a different state with the settings in memory temporarily ignored.)
  • Page 161: Using The Help Page

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Using the Help page The Help page displays the Help information. Step Procedure Open this web page at the appropriate location by clicking on the Help book icon at the top of each page. See below.
  • Page 162: Upgrading The Printer Firmware Using The Workbench Printer Utility

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved (i.e., more ON than OFF) Off twice per second There is a system error. Lower The Network link is present. The Network link is not present. Blinking, off 1/3 second The Network link is present and transmitting.
  • Page 163: Ethernet Printer Troubleshooting Procedures

    Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Ethernet Printer Troubleshooting Procedures If you are having trouble connecting to your Ethernet Printer or printing to it, you should go through each of the following procedures. Step Procedure Follow the Verifying the Printer Connection procedure.
  • Page 164 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Verifying the Printer Connection Step Procedure Ensure that your Printer has a valid network connection. Verify that the Printer has both LEDs blinking on and off with network activity.
  • Page 165 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Verifying that your PC can access the Printer using the ping command Step Procedure Follow these instructions to issue a ping command to the Printer: At a DOS prompt, enter ping [IP Address] Example: C:\>ping 210.1.10.240...
  • Page 166 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved You may be on different subnets of your network and some of the network settings for the Printer are not correct. See your network administrator about this. (Note: The subnet mask must be the same as other devices on the network, and that the unique IP address is part of the network specified by the subnet mask.)
  • Page 167 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Reviewing Frequently-asked Questions Question Answer How do I know If your Printer has the RJ45 connector installed on the back of the Printer, if my Printer then it has this Ethernet option installed.
  • Page 168 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Question Answer How can I find If you know the IP address of your Printer, you can access this through the MAC the Network web page of the Print Server.
  • Page 169 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Question Answer How do I This is done in the same manner as a USB connected Printer, or from the upgrade the Upgrade web page of the Print Server. The PC doing the upgrade must Printer have a Driver installed for the Printer to be upgraded.
  • Page 170 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Question Answer Can I use IP No. The IP Tracer can only locate Printers located in the same network Tracer to locate segment (as the PC running IP Tracer).
  • Page 171 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Question Answer What should I Follow this procedure: do if the IP 1. Contact your network administrator. Ask that your current IP address address of my be reserved or ask that they provide a specific IP address that you Printer is being can use to configure the Ethernet interface.
  • Page 172 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Question Answer How do I There is now a new way to choose a specific IP address for the configure my printer and to set the printer to use a static IP from the printer Printer’s IP...
  • Page 173 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved How do I print If your model does not have a display, then press and hold the PAUSE the setting card button for 4+ seconds to print a settings card. The printer must be ready if there is no and idle for the card to print.
  • Page 174 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Glossary of Terms Term Purpose MAC (Media The unique numeric value address associated with a network device Access that gives the device a unique identity. This address is assigned by the Control) device manufacturer to ensure its uniqueness.
  • Page 175 Copyright © 1996-2011 CIM, an MF GROUP SPA All Rights Reserved Term Purpose Network The basic network parameters needed to configure the network Settings interface. (Note: These include the IP Address, the Subnet Mask, the Default Gateway, the DNS Server Address and the DNS Domain Suffix.)

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