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Rtai LUCA-40KM User Guide V1.0 TRADEMARK ACKNOWLEDGEMENTS “IBM” is a trademark of International Business Machines Corporation. “EPSON” is a trademark of Epson America Incorporated. “DEC” is a trademark of Digital Equipment Corporation. “Centronics” is a trademark of Centronics Data Computer Corporation.
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Rtai LUCA-40KM User Guide V1.0 About This Manual This manual provides information to operators of LUCA-40KM to describe basic operation to enable safe and correct use of the printer. Symbol Description The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product.
Rtai LUCA-40KM User Guide V1.0 TABLE OF CONTENTS CHAPTER 1 INTRODUCTION ........................1 1.1 Unpacking ............................. 1 1.2 Operating the PrinterSafely ......................4 1.3 PrinterComponents ........................7 1.3.1 The front side of the printer ....................7 1.3.2 The profile of printer ......................9 1.3.3 The rear side of the printer ....................
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5.3.1 Faults Related toPrinting ...................... 69 5.3.2 Clear JammedCard ....................... 71 5.3.3 Change the Print Head ......................73 5.4 Technical support .......................... 74 5.4.1 Rtai partner network ......................74 5.4.2 More information ......................... 74 CHAPTER 6SPECIFICATION ........................75 Appendix I: OPTIONS ..........................76...
Open the package, take out the printer and remove the protect material. Check if the parts and accessories in the box are complete as the following picture. If found any damage. Please contact the carrier and notify your authorized Rtai reseller to realize the steps to be taken.
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Rtai LUCA-40KM User Guide V1.0 Package Contents: 1 unit Printer 1 unit Card cassette 1 piece Reject bin Output tray 1 piece 1 piece Power cord Standard 1 piece USB cable 1 piece Cleaning Card 1 piece Graphic Installation Guide...
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Rtai LUCA-40KM User Guide V1.0 Remove the packaging Remove protective material as shown below before the printer power on. ① Pinch the box locker, loosen and remove it (2 in front, 2 in the back, 4 in total) ② Hold the handles on both sides of the box and then pull up the box.
Rtai LUCA-40KM User Guide V1.0 1.2 Operating the Printer Safely The following precautions must be observed to assure safe operation of your printer. Do not do anything that is not described in this manual. Doing so could cause an unexpected failure.
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Rtai LUCA-40KM User Guide V1.0 Use a dedicated power cable and do not use an extension cord with multiple Power supply outlets. Be sure to remove any dust from the plug and electrical outlet. Humidity produces a micro-current on the surface causing overheating.
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Rtai LUCA-40KM User Guide V1.0 WARNING The lower part of the Top Access Cover, the printer internal heat roller section, and the thermal head section become very hot. Ensure you do not touch these three locations. The cooling fan is always running for cooling inside the printer. This is not a •...
Rtai LUCA-40KM User Guide V1.0 1.3 Printer Components 1.3.1 The front side of the printer Printer components and their functions are shown as below:...
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Rtai LUCA-40KM User Guide V1.0 Component Name Function Top cover Open when loading cards or cleaning the feeding roller. Control panel Includes the keys, the LCD Panel, and LED indicator for operating the printer. Front cover Open when changing print ribbons and retransfer film, and when cleaning the Cleaning Roller.
Rtai LUCA-40KM User Guide V1.0 1.3.2 The profile of printer Component Name Function Output slot Ejects correctly printed cards. Output tray Catches / collects correctly printed cards Reject bin Cards with errors are placed here...
Rtai LUCA-40KM User Guide V1.0 1.3.3 The rear side of the printer Component Name Function Up to 250 0.76mm / 30-mil cards can be loaded at a time. You can adjust the gate gap to match card thickness. Card cassette Factory default is set so the gap corresponds to feeding of cards of 0.76 mm / 30-mil cards.
Rtai LUCA-40KM User Guide V1.0 1.3.4 Control Panel There are four buttons. Logo Name Function 【Menu/Exit】 key Enter or exit current setup SET Key Confirm current setting 【Up/Down】 keys ▲/▼ Choose between or navigate settings Status LED and buzzer There’re two LED lights: blue means ready, red means error;...
Rtai LUCA-40KM User Guide V1.0 1.4 Attaching Power Make sure the printer and the computer are powered off. Connect the power cord to the printer. Connect the power cord to the power socket. Ensurethepowercordissecurelyconnected.Turnontheprinterpowerbutton. 1) Press the power switch: “I”, switch on the printer;...
Rtai LUCA-40KM User Guide V1.0 1.5 Connecting to Computer The standard config ports of this printer are USB port and Ethernet port. All the ports are behind of the printer, please choose the proper port. Ensure your printer is switch off.
Rtai LUCA-40KM User Guide V1.0 1.6 Installing Windows Driver The driver is the connection and transformation platform between the card printer and the computer operating system to achieve the interactive processing of the information. User can set up relevant settings, get print status and etc. via driver. We load the driver on the attached CD.
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Rtai LUCA-40KM User Guide V1.0 (2) Select the diver selection and port selection, click “Next”. (3) Set up the printer name, click “Start”.
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Rtai LUCA-40KM User Guide V1.0 (4) Waiting for the installation. (5)Finish the installation,click the “Finish”.
Rtai LUCA-40KM User Guide V1.0 1.6.2 Installing Windows Driver via Ethernet Connect the Ethernet cord to the computer, put the CD-ROM into the computer, then choose print diver program manual. The program will guide you to finish the whole installation.
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Rtai LUCA-40KM User Guide V1.0 (3) Choose you printer, click “Modify printer”. (4) You can modify the Printer name, IP address acquisition mode,IP address, Subnet mask. Click the “OK” when you finish.
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Rtai LUCA-40KM User Guide V1.0 (5) Return to the Ethernet port configuration page, wait for a few seconds, you can see the updated Ethernet information. (6) Select you printer, click “Choose”, the corresponding IP address information is displayed at the bottom left. Start the installation when you click the “OK”.
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Rtai LUCA-40KM User Guide V1.0 (7) Select the diver selection and port selection, click “Next”. (8) Set up your printer name, click “Start”.
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Rtai LUCA-40KM User Guide V1.0 (9) Waiting for the installation. (10) Finish the installation, click the “Finish”.
Rtai LUCA-40KM User Guide V1.0 CHAPTER 2 INSTALLATION 2.1 Installing Cards Cards can be loaded automatically from the card cassette or manually from the manual feed slot. The card cassette can hold a large quantity of cards making it convenient for mass or large- •...
Rtai LUCA-40KM User Guide V1.0 2.1.2 Setting the Card Thickness Install the card to the Card cassette. (1) Push the slot button to the right, the slot cover will be released. ○ Open the slot cover backwards; ○ Move the card block lever to the left;...
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Rtai LUCA-40KM User Guide V1.0 (3) Open the top cover of card printer. ○ Firstly, press the right side of the card cassette into the printer; ○ Then, press the left side of the card cassette into the printer; (4) Close the top cover.
Rtai LUCA-40KM User Guide V1.0 2.1.3 Adjust the card inlet according to the thickness of the cards The factory default supports 0.76mm (30mil) card thickness. Confirm the correct thickness setting before installing new cards to the card cassette. (1) Open the printer top cover. Remove the card cassette.
Rtai LUCA-40KM User Guide V1.0 2.1.4 Face Up/Down Stacking for Output Cards User can set up the output cards face up or down. Face Up: Correctly printed cards are arranged with the printed surface facing up after printing. Face Down: Correctly printed cards are arranged with the printed surface facing down after printing.
Rtai LUCA-40KM User Guide V1.0 2.1.6 Managing Rejected Cards This printer is equipped with left and right slots to separate correctly printed cards from rejected ones. By default, rejected cards are ejected from the right slot. However, the two slots are interchangeable for your preference.
Rtai LUCA-40KM User Guide V1.0 2.2 Replacing the Ribbon Change the ribbon when the LCD prompts [RIBBON END] message. Approved ribbons for this printer: Type Description Product Code YMCK Color Ribbon YMCKU Color Ribbon YMCKIKI Color Ribbon YMCKI Color Ribbon...
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Rtai LUCA-40KM User Guide V1.0 Open the front cover: Hold the handle and open front cover. Turn the ribbon lock clockwise to unlock the ribbon cartridge and pull out the whole cartridge.
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Rtai LUCA-40KM User Guide V1.0 To load a new ribbon onto cartridge, place or engage orange spoolof ribbon to feeding hub of the cartridge. While unwinding the ribbon film, route the film around three guiding poles. Finally engage the black spool to the winding hub...
Rtai LUCA-40KM User Guide V1.0 2.3 Replacing the Retransfer Film You should replace the retransfer film when the LCD shows [FILM END] warning. Care should be taken not to contaminate the film in the replacement process. You can check the unused amount of your ribbon/retransfer film.
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Rtai LUCA-40KM User Guide V1.0 Hold the handle and open the front cover Turn the retransfer film lock counter-clockwise to unlock the retransfer film cartridge and pull out the whole cartridge.
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Rtai LUCA-40KM User Guide V1.0 To load new retransfer film onto the cartridge, engage the green spool of the retransfer film to the feeding hub of the cartridge. While unwinding the ribbon film, route the film around the five indicated guiding poles.
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Rtai LUCA-40KM User Guide V1.0 Improper retransfer film installation affects the overall print quality. After inserting the retransfer film cartridge, double- check so that there is no slanted film: Open the printer top cover. Take out the card cassette.
Rtai LUCA-40KM User Guide V1.0 2.4 Replacing the Cleaning Roller One cleaning roller is shipped with each ribbon in a package. IMPORTANT: Replace cleaning roller each time you change the ribbon film. Open the front cover: Hold the handle and...
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Rtai LUCA-40KM User Guide V1.0 Directly pull out the cleaning cartridge release it from lock position. Pull the lock to release the spindle. Remove the old cleaning roller. Sleeve a new cleaning roller into the spindle.
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Rtai LUCA-40KM User Guide V1.0 Peel off protective Sheet or coating. Pull the lock and drop the roller to its original position in the cleaning cartridge. After the replacement procedure, restore the cleaning cartridge until you hear a “click” sound.
Rtai LUCA-40KM User Guide V1.0 2.5 Installing the Output Tray Hook the output tray to the opening next to the output slot. 2.6 Installing the Reject Bin Hook the reject bin to the opening next to the ejection slot.
Office suite MS-Word, MS-Access, MS-Excel, MS-PowerPoint, and the Rtai self-designed card editing software CardEditor). CardEditor is an editing software for Rtai smart card printers. You can quickly create and edit the content that needs to be printed with this software.
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Rtai LUCA-40KM User Guide V1.0 (3) On the right menu, you can see the items “Attribute”, “Background” and “Card Format”: 1) Choose “Attribute”, you can set the database. 2) Choose “Background”, you can change the background of the print content.
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Rtai LUCA-40KM User Guide V1.0 (5) Double click the template, you can edit the content, then click the “print” logo to print: (6) You can set the amount of cards and number of copies before printing: (Note: If "print black element" is selected, black objects will be printed with priority. That means all the black objects on the card will be placed on top.
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Rtai LUCA-40KM User Guide V1.0 (7) If you want to modify the driver settings, such as card direction, single side or double-sided printing, card modification or processing, you can click "advanced option" to change the driver. As for popup print Settings, and then click "ok" to save Settings. Then click "print".
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Rtai LUCA-40KM User Guide V1.0 “Graphic Setting” Tabs Color setting User can get the proper color via settings. User can also adjust the color brightness, contrast and chroma. Settings of Black ribbon using User can print black via print K color or YMC secondary colors and K color. As well as, user can choose monochrome printing, color printing, set the black valid area and the black invalid area.
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Rtai LUCA-40KM User Guide V1.0 Set up the valid area of K color printing, the area is from the top left corner (0Pixel,0Pixel)to the lower right corner(2112Pixel,1324Pixel) on the card. Use width and height to set the length and width of the invalid...
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Rtai LUCA-40KM User Guide V1.0 “Watermarks Setting” H Value (H): The threshold range is from 0 to255, the larger the value is, the more obvious the printing effect of H layer Coverage areas of H layer: Users can customize the printing area and content of layer H. For example, user can select "None", "Full Page"...
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Rtai LUCA-40KM User Guide V1.0 “Graphic setting (the reverse side)” Tabs Color setting User can get the proper color via settings. User can also adjust the color brightness, contrast and chroma. Settings of Black ribbon using User can print black via print K color or YMC secondary colors and K color. As well as, user can choose...
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Rtai LUCA-40KM User Guide V1.0 “Maintaining” Tabs Printing test Print the test content. Printer information User can check the printer DPI, the maximum printing area and minimum printing area. Printer parameter setting User can read the detailed printer parameter.
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Rtai LUCA-40KM User Guide V1.0 “Printer parameter settings” User mode User can read the printer information, options state and various of configuration information. The printer information parameters and options state parameters only support readable. Configuration information support can read and write(reference 3.2 user mode) ...
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Rtai LUCA-40KM User Guide V1.0 In service mode, user can modify the print position, print density, system settings, print head, option state and configuration. Please don’t random change them, it may lead to poor printing effect.
It’s very easy to update the firmware, but if the installation of firmware is incorrect, the printer will be damaged. Before updating, please contact Rtai dealer for advice on the implementation of the upgrade. In general, updates are required only when a problem or failure is explicitly identified in Rtai.
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Rtai LUCA-40KM User Guide V1.0 (5) Choose the firmware need to be updated, click “Update”. When the update is finished, click “Exit”. (6) After upgrade, you can create the personalization card with this printer. Do not interrupt the transmission between the computer to the printer during the download.
Rtai LUCA-40KM User Guide V1.0 CHAPTER 3 NORMAL MODE AND USER MODE You can change between Normal and User Modes when the printer is operating. This section outlines the differences between these two modes and how to switch from one to the other.
Rtai LUCA-40KM User Guide V1.0 3.2 User Mode User Mode allows changing the parameters and checking the status. Steps to change from Normal Mode to User Mode: 1) After LCD displays [READY], press Menu/Exit Key for 1 second then release it. The LCD changes its display to [Printer Info.], which is the entry menu in User Mode:...
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Rtai LUCA-40KM User Guide V1.0 Moving between menus in the same level Section 3.3 lists out eleven menus in the same level, from Printer Info, Version Info,... to Reset User Default. Consecutively pressing ▼/▲ keys leads to your designated menu. For...
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Rtai LUCA-40KM User Guide V1.0 Consecutively press Menu/Exit Key until the LCD shows [Quit the Menu]. Then press SET Key to return to Normal Mode: Ready Quit the Menu? SET Key SET Key must be pressed to save the newly changed value.
Rtai LUCA-40KM User Guide V1.0 3.3 The major menus Printer Info Head Info Version Info Printer Setup Card Setup Ribbon/Film Setup Image Setup Interface Setup Option Cleaning Reset User Default 3.3.1 Sub-menus for Printer Info...
Rtai LUCA-40KM User Guide V1.0 3.3.3 Sub-menus for Version Info View the latest version(s) in this printer: Main Version Sub Version FPGA Version Main Boot Sub Boot 3.3.4 Sub-menus for Printer Setup View and change operation parameters: ...
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Rtai LUCA-40KM User Guide V1.0 Magnetic/IC Pos: Front\Back Eject Face: Auto\Front Up\Back Up Card Feed Mode: card cassette\Right(Manual)\Right(Auto) Card thickness: thick\thin Card Type Valid Settings Details PVC (Default) Apply optimized retransfer conditions for standard PVC cards.
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Rtai LUCA-40KM User Guide V1.0 Standard Contact IC ISO chip (Default) back ISO chip Contact IC Eject Face: Valid Settings Details Standard (Default) Back Up Front Front Up Back Back Up Card Feed Mode: Valid Settings Details card cassette Cards are automatically fed from the card cassette.
Rtai LUCA-40KM User Guide V1.0 3.3.7 Sub-menus for Image Setup View and manage the color settings: Yellow Balance:±64 Magenta Balance:±64 Cyan Balance: ±64 Black Balance±32 Color Brightness: deep, medium, shallow, customer setting 3.3.8 Sub-menus for Interface Setup View and change the interface settings: ...
Rtai LUCA-40KM User Guide V1.0 CHATPER 4 CLEANING 4.1 Cleaning with a Cleaning Card Use the Cleaning Card provided to clean the Card Transport Roller if cards do not feed smoothly. We recommend cleaning the rollers after printing 1,000 cards.
Rtai LUCA-40KM User Guide V1.0 4.2 Cleaning the Cleaning Roller You can clean the Cleaning Roller before printing. Clean the cleaning roller if cards are printed with missing colors or if there are foreign objects on them. Please refer to section 2.8.
Rtai LUCA-40KM User Guide V1.0 4.4 Cleaning the Transport Roller ① Turn off the power. ② Open the top cover, and remove the Card Feeder Cassette. ③ Open the Front Cover and Top Access Cover. ④ Lift the de-curl section.
Rtai LUCA-40KM User Guide V1.0 4.5 Filter Cleaning If the filter becomes clogged or dirty, dirt may enter the printer. It is recommended the filter be cleaned monthly. ① Turn off the power. ② Remove the filter cover on the rear of the printer.
Rtai LUCA-40KM User Guide V1.0 CHATPER 5 TROUBLESHOOTING 5.1 Warning Messages and Troubleshooting This printer is designed for minimal user intervention. Occasionally, the LCD displays messages to advise users to take corrective actions. After clearing an error, press SET to initialize the printer and [Ready] will be displayed.
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Rtai LUCA-40KM User Guide V1.0 Display Solution Film Jam Probable Cause: Retransfer film winding problem. Action: Do not turn off power. Refer to Section 2.3 to reload the retransfer film. Press SET Key to clear this warning and the printer will resume previous printing after initialization.
Rtai LUCA-40KM User Guide V1.0 5.2 Valuable Help from You for Troubleshooting Help us identify the following for us to resolve your problem(s): The version number of the software installed. You can confirm the version number of driver installed in your Microsoft Windows PC as follow steps: ○...
Rtai LUCA-40KM User Guide V1.0 5.3 Troubleshooting Do not attempt to use any tool to fix any problem. This may cause serious damage to the printer. 5.3.1 Faults Related to Printing No print out? ① Check the printer driver Check compatible printer driver for Microsoft Windows Check if this printer is the default driver in Microsoft Windows.
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Check if your cards meet specifications. Recommend that you purchase cards from Rtai authorized reseller. Non-genuine cards If the problem persists, please contact your Rtai reseller. Substandard Bent Cards Set de-curl time. Correct card curl from Section 5.3.1.
⑥ Check print head If a straight white line(s) travels across the length of your card, the print head may be dirty or defective. If the problem persists after cleaning, please contact your Rtai reseller. Card bent? ① See Chapter 3 to change from Normal Mode to User Mode.
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Rtai LUCA-40KM User Guide V1.0 objects may damage the rollers and heating rollers. Damages caused by such action may void the warranty. To reduce the chance of card jamming: ① See Section 2.1.3 to set the proper card thickness dial ②...
Consult your Rtai reseller if print head replacement is necessary. To meet Rtai’s warranty policy for print head replacement, you must: Use Rtai approved consumables, including cards, ribbons and service parts.
User Guide V1.0 5.4 Technical support If you have trouble configuring and using a printer, read this manual carefully. If you still can't solve the problem, you can get detailed information and help via the Rtai partner network. 5.4.1 Rtai partner network If you have any problem can’t be solved, please contact the Rtai dealer.
Rtai LUCA-40KM User Guide V1.0 Appendix I: OPTIONS The following options can be ordered for your printer: non-contact card reader and three in one card reader. 1) Non-contact card reader When loading or picking up cards, you should turn off the printer.
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Rtai LUCA-40KM User Guide V1.0 Put the card into the corresponding position of the card slot, close the card slot cover, then push the card slot cover in the direction indicated by the arrow. When you hear a click, the card is installed properly.
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Rtai LUCA-40KM User Guide V1.0 Put the card into the corresponding position of the slot, close the slot cover, then push the slot cover. When you hear a click, the card is installed properly.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with Rtai instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
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