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Mechdyne Corporation TGX User Manual

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TGX
User Guide
Version 2.2
Mechdyne Corporation
June 2021

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Summary of Contents for Mechdyne Corporation TGX

  • Page 1 User Guide Version 2.2 Mechdyne Corporation June 2021...
  • Page 2 TGX USER GUIDE VERSION 2.2 Copyright© 2021 Mechdyne Corporation All Rights Reserved. Purchasers of TGX licenses are given limited permission to reproduce this manual, provided the copies are for their use only and are not sold or distributed to third parties. All such copies must contain the title page and this notice page in their entirety.

  • Page 3: Technical Support

    Utilizing a remote desktop protocol requires two components: a TGX sender and a TGX receiver. The TGX sender resides on a remote workstation that runs powerful applications, located in the office, or the data center, or the cloud. The TGX receiver resides on the user’s laptop, desktop computer, or thin client.
  • Page 4 The MiniMap is a miniature image of the full desktop of the sender. If the desktop resolution of the sender is larger than the visible region managed by the TGX Receiver application, the MiniMap will appear allowing the user to select the portion of the desktop to show on the receiver.
  • Page 5 SINGLE LOGON TGX will use the receiver user's credentials on the local device to automatically authenticate the TGX connection and initiate (log on) or reconnect to a desktop session. When single logon is deactivated, the user has to enter his credentials twice: first during TGX connection then on the Windows login screen.

  • Page 6: Making A Connection

    On Mac, Open Finder, select Applications, then double click the TGX Icon.  Computer: enter the hostname or IP address of the computer running the TGX Sender or use the chevron to select from a list of previously visited senders (stores up to 10). With each sender, the following preferences are also stored: Display settings, Toggle value to start TGX in full screen mode, Image Quality setting, and Username.
  • Page 7  Start TGX full screen: Select this box if you want TGX to launch in full screen mode. Leaving it unchecked TGX will start in windowed mode.  Other settings: click on the chevron next to Other Settings to expand the option group. By default, the group is collapsed.
  • Page 8 If the Receiver is not able to successfully connect to the Sender on the default port within the specified timeout duration (default is 20 secs), a dialogue box is shown and must be accepted to close TGX. This is typically the result of network issues.
  • Page 9 FINGERPRINT EXCEPTION If this is a first-time connection to a specific sender and you are using a self-signed SSL certificate (installed by TGX or your IT group), a fingerprint exception may occur.  Select Add Exception to permanently store the fingerprint of the sender for this receiver.
  • Page 10 Move your mouse out of the TGX Receiver application to interact with the Receiver PC, this may require changing the window mode to Restore. If the TGX Toolbar is not visible, move your mouse to top of the screen and the TGX Toolbar will drop down.
  • Page 11 In the example below, the TGX Receiver is in Full-Screen mode so that the Sender desktop totally covers the Receiver desktop. The MiniMap and Window border are unnecessary because the resolutions match. The Toolbar will collapse upward and be hidden until the user moves the mouse over the top of the screen.

  • Page 12: Options Menu

    The TGX toolbar is always visible in window or maximize modes. When in full-screen or multi-screen modes, the toolbar is visible only when the mouse is positioned at the top of the screen. The TGX toolbar shows the current bandwidth usage (in Mb/s) and frame rate (Hz). It provides an options menu, manages disconnections, and allows changes to the target frame rate, USB redirection, view mode, resolution mode and MiniMap visibility.
  • Page 13 The Full Resolution mode displays the sender’s remote desktop at a one-to-one (1:1) pixel mapping. TGX sessions initially open in this mode. The Scaled to Fit mode scales the sender desktop to fit within the TGX Receiver window without changing aspect ratio of the sender desktop.

  • Page 14: View Mode

    Only available if receiver has more than one monitor. The keyboard short cut is Ctrl+Alt+D CLOSE TGX The X icon in the upper right corner prompts the user to Disconnect or Log Out of the TGX session. TGX User Guide v 2.2...
  • Page 15 Logout – User will be logged out of the sender, all applications will close, and sender returns to the login screen. Note button is not available when connected as a collaborator.  Cancel - Continue the TGX session. TGX User Guide v 2.2...
  • Page 16 To view the USB Selection GUI, Click on the USB icon from the TGX toolbar. TGX provides support for redirecting USB devices from the receiver to the sender. This is currently only supported for human interface device (HID) class devices, though others may work. The USB component must be selected during install for both the sender and receiver to support this feature.
  • Page 17 If you wish to disconnect all USB shares, especially if you have shared a device that leaves the local computer difficult to control, open (click) the TGX icon in the system tray of the Sender. If a user is authorized to share USB devices, clicking the USB symbol with a red X to the right of their username will disconnect all devices.
  • Page 18 This allows the owner to reconnect from another receiver while an existing session is active (connected) but the owner is no longer physically available to accept the prompt. TGX User Guide v 2.2...
  • Page 19 COLLABORATORS LIST To view a list of collaborators, left click on the TGX icon in the system tray. In this example tester1 is the collaborator and the owner (mechdyne) can click on the mouse icon to deny this collaborator keyboard/mouse control or click on the X to disconnect them from the session. If you hover the mouse over the collaborator name, a tooltip will be shown with the name of the computer for this collaborator.

  • Page 20: Other Items

    Receiver renders a semi-transparent gray overlay on the video indicating that it is in auto-reconnect mode. By default, TGX will attempt to reconnect five times over a period of 2-3 minutes. There is a blue banner drawn at the bottom of the Receiver to indicate the current attempt #, as shown here: If the network is reestablished during the auto-reconnect period, the video and audio from the Sender desktop will automatically become live in the Receiver window.
  • Page 21 CTRL+ALT+DELETE (this capability is provided in the TGX toolbar), Windows + L, and multi-media keys. TGX will attempt to set the locale/language on the sender to match of the locale/language of the receiver. The keyboard on the sender will be automatically set to the default keyboard layout identified for that locale/language on the sender.
  • Page 22 Scalable Graphics: This product includes technology developed by Scalable Graphics as provided to Mechdyne for use with TGX and other products through a specific licensing agreement. zlib: This product uses zlib library version 1.2.11. The license details are provided as part of the installation package in the file libzlib-LICENSE.txt.

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